User Reviews for Renaissance Dallas

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Mar 6, 2008 by Al from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, luxurious, friendly, professional and beautiful.
• Bathtub leaked water onto carpet.

“Luxurious and clean. Also there was plenty of vehicle parking, so I saved on valet and parking fees which is common with Hyatt hotels.”

Mar 6, 2008 by Susan from Dexter, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was excellent and helpful.
• Room was old.

“Our room was old and the bathroom was small. Was advertised as separate shower and tub with robes, but that was not the case. The location was good and the staff was very helpful and friendly.”

Mar 5, 2008 by Jack from Beaumont, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• It was very nice for the price.
• The glass stairway was very dirty and noticeable from the restaurant.

“Rooms were very nice, good workout area. The only negative was the glass/brass staircase which was very dirty and the columns in the lobby area were dirty also. This was apparent from the restaurant and was not very appetizing while you were eating or having a drink in the bar.”

Feb 28, 2008 by Noah from New York, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[1]

• Service staff was unfailingly upbeat despite the dismal surroundings.
• The rooms were encrusted with the residue of nearly 30 years of guests.

“The hotel is located a 10-minute cab or car ride from downtown on the freeway-very inconvenient if you are attending any event in downtown (and no easy access to public transport). Noise from the freeway pervades every room. Despite being listed as a four star facility, the decor and the upkeep of the rooms is seriously in need of improvement; I was told that the renovation begins in a month, but I suspect they've been saying that to guests since the early 1990s. In short, this is a hotel that has long since seen its heyday and is desperately trying to stay in business.”

Feb 11, 2008 by David from Bartonville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice accommodations.
• Not close to other restaurants.

“Nice place. Friendly staff.”

Jan 31, 2008 by Priscilla from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to Market Center.
• Casual dining room closed for dinner on Saturday night; formal dining closed for private party, only place to eat was bar and lucky to get seat.

“Very attractive lobby, a bit chilly. It was winter and the storm doors did not seem to keep out the draft. Dining can be limiting, as only one of the 3 dining facilities were open on the Saturday night I stayed. No outside dining options in immediate area, only with a cab ride into downtown areas. Very convenient to Market Center however, can walk if weather is nice. Rooms were pleasant with relatively comfortable beds. Could use a mirror over by desk near window. Only mirror was in bathing area. No fridge or mini bar in room.”

Jan 31, 2008 by Mary from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The Lobby, the staff and the bed.
• Quality of some of the food from room service.

“The staff is what makes this hotel. They go the extra mile for the hotel guest. From the time you arrive in the beautiful lobby to checkout, the porters, room service staff, housekeeping all give you the feeling of being well cared for with all the comforts of home without the headaches of cooking and cleanup. This hotel still needs work with Room Service. The food at times was outstanding. At other times the food would be delivered cold. Some items on the menu were just not good. Its hard to imagine a kitchen that could deliver a steak that was to die for to grits that weren't grits at all.”

Jan 30, 2008 by Robyn from Seabrook, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed, the linens on bed also a lot of great pillows.
• The old bath tub/ shower/ dirty by floor of toilet.

“Very hospitable and clean.”

Jan 28, 2008 by Craig from Santa Fe, NM
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Consistently clean and organized.
• Location for leisure travel not so great.

“Good facility. Nice people. Could use some more amenities such as restaurants, food options, and better bar (not sports bar). Good beds. Good help staff.”

Jan 8, 2008 by Gary from Mansfield, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice, Clean, everything necessary.
• Small corner room not mentioned when ordering.

“Very nice and well worth the money.”

Jan 4, 2008 by Gary from Carrollton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Room had a great view.
• Room was in the corner and very small.

“A $10 cab ride for two from the heart of Dallas and a great view make this a perfect "Night on the Town" place to stay. Steer clear of a corner room which is very small.”

Nov 19, 2007 by Mel from Westbrook, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice room.
• Nonfunctional $9.95/day internet, lousy airport pickup (45 minutes).

“This is a nothing special, good business class hotel. It is close to Love Field, which is getting more business I guess these days. It still has the rapacious $9.95 charge for wired internet, in an era when hotels their class and lower give free and vastly better internet service wirelessly.”

Nov 14, 2007 by Tracy from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel.
• Parking.

“Loved the bed very comfortable.”

Nov 8, 2007 by Alvin from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful lobby.
• Nightstands were warped from wet drinks.

“Nice, convenient location. Friendly staff. Beautiful lobby. Charming with wallpaper from the 80's.”

Nov 7, 2007 by Scott from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice, great beds and pillows, linens, etc.
• Needs LCD TV.

“Great 4 stars.”

Nov 5, 2007 by Jason from Carlsbad, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• Very comfortable beds.
• The food was overpriced.

“Very nice atmosphere and presentation. As with most hotels of this type the food an drinks at the hotel bar were expensive.”

Nov 3, 2007 by Lawrence from Sherman Oaks, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient Location and shuttle service, friendly staff.
• Rooms need renovation, dirty stained tubs, no ice bucket.

“I was only in the hotel briefly, in a hurry, to shower and change clothes before going out. I couldn't find an ice bucket anywhere, so I had to fill up glasses with ice down the hotel to have my cocktails. (I didn't call the front desk since I would be leaving shortly and in the shower most of the time. I did tell them about it when I left and I had an ice bucket the next morning. When I checked out. The bed was very comfortable but the room was rather worn. I would probably rank this hotel a 3-star, maybe 3-1/2.”

Oct 31, 2007 by Roger from Athens, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Nice location and friendly staff.
• We had an unattractive, dark room that has not yet renovated. Many ugly spots and stains on the room carpet.

“This hotel definitely should not be a 4 star until all of the rooms are renovated. I feel I overpaid a lot for this hotel. Very disappointed (although I would consider that this might be a 4 star property after all of the renovations are done).”

Oct 29, 2007 by Lisa from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire hotel staff was so friendly and wonderful!
• The food was a little pricy.

“This is a perfect place to stay for anyone who is doing business at the world trade center. The accommodations are clean and comfortable. The staff is friendly and professional. I would recommend this hotel to everyone.”

Oct 29, 2007 by Karen M. from Roswell, GA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[7]

• Location.
• Lack of internet and small room.

“I was at this hotel for 6 days. The workers at the hotel were slow and lazy. My room was very small and oddly shaped. It was at the end of the building. There was not mini bar, and internet access could not be acquired from this room. I had to go down to the lobby to use my computer. I go to school on line, and had to take a test in the noisy lobby! The business center was usually to busy for me to use. when I complained(everyday) about the lack of internet, they would just stand there with a stupid grin on their faced( all of them) and say they would re set the internet(which never worked). I probably will never stay at a Marriott again.”

Sep 20, 2007 by Julianne from Baton Rouge, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The entrance and public spaces are very nice and staffs were exceptionally friendly.
• I expected a bigger bathroom for a 4-star hotel.

“This hotel is good for business travelers. Great lobby, bar, and restaurant areas. The location was good for attending a downtown conference, and it was nice that there is a self-parking lot. We found the renaissance staff to be very friendly and helpful!”

Sep 19, 2007 by Roel from Austin, TX
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[8]

• The view was great, except the windows were dirty. The rooftop pool is cool.
• Dirty room, wet/trashy bathroom floor, red stained carpet, dirty windows.

“The hotel lobby is very nice and elegant, but the rooms and hallways are outdated and not as clean as I would expect from a renaissance overpriced!”

Sep 16, 2007 by Mark from Hawesville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Convenient to the area I was attending a convention at.
• The shuttle service no always available and less than willing to accommodate.

“Staff making arrangements for shuttle needs training in public relations.”

Sep 14, 2007 by Richard from Evergreen, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Extremely small room.

“Overall just fine for my purposes.”

Sep 12, 2007 by Bill from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I found the staff to be courteous, friendly, and professional.
• The food was overpriced, but good.

“I was very impressed with the hotel. It was extremely clean and our room was very comfortable. We enjoyed our stay and I found the staff to be very efficient, courteous, friendly, and professional. The staff was always will to help.”

Sep 11, 2007 by Ann from Colleyville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Our room was on the top floor (30) which provided us with beautiful view of the city of Dallas.
• The front desk agents in the morning did not have any information on breakfast served in the hotel, and did offer to call the restaurant until asked.

“The hotel is very nicely decorated, from the hotel lobby to the restaurants and rooms. The bathroom amenities (soap, shampoo) are very nice. We had dinner in one of the hotel restaurants, T-Bones which was excellent. The service was great and the steaks were mouth-watering. The beds were very comfortable and the views of the city at night added a nice romantic touch. Overall, a very good experience at the Renaissance.”

Sep 7, 2007 by Edward from Houston, TX
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[10]

• The view.
• Staffs ability to book rooms properly.

“The hotel gave me a complimentary night stay for the future since they gave my room to two other guests through out the night and sent hotel security to my room to see who I was.”

Aug 27, 2007 by Johnny from Houston, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[6]

• Exterior monolithic design.
• Housekeeping doesn't have a clue.

“I've already reviewed this property recently. It's a solid 3 star - The Hilton Anatole across the freeway was bigger and the common areas cavernous. To compare, this place is small. On my last 2 visits to this property the AC didn't work properly, and it was August in Dallas. On top of that 2 of the 3 nights there, there was no hot water all night long. One of the nights it didn't come back until about 9:00 am - perhaps a one-time boiler repair but who knows  Beware.”

Aug 27, 2007 by Ernest from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• It was very nice and clean.
• A security guard and a manager came knocking on doors, because someone was smoking. I thought it was very tacky.

“Other then the smoking police knocking on the door, it was a great stay.”

Aug 26, 2007 by Susan from Mentor, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location and friendly staff.
• Outdated; not great for business traveler; TV needs updated and would like to get more cable channels; no hot water.

“"Back in the day" this was a great hotel but other chains have passed it up in terms of quality of brand. It needs renovations - updated the rooms. I was also disappointed that I did not have hot water that evening or the next morning. It was a disappointing experience for a 4 star hotel. Not sure I will stay there again - too many other options.”

Aug 21, 2007 by Ronnie from Canton, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Excellent service.
• No real gift shop.

“Overall, it was very nice.”

Aug 21, 2007 by Dana from Waco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, bartender, restaurant.
• Beds were worn out and uncomfortable.

“Staff very friendly. Location excellent. View from room excellent. Restaurant very good for a hotel.”

Aug 19, 2007 by Johnny from Houston, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Location.
• Train noise at night.

“I already covered this in a prior review, but, the housekeeping folks did a bit better this week.”

Aug 12, 2007 by Johnny from Houston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[6]

• Nice view of downtown Dallas, free parking.
• Stained towels.

“I had a 3 night stay. The bathroom was nice sized, but a few of the white towels had yellow stains. The room was large with a good view of Dallas from the 28th floor. The AC worked great. The bath in the first room wreaked like someone had dropped a bottle of cheap cologne. Speaking of housekeeping : 1 day turn-down service, 2 days no turn-down service. 1 day newspaper, 2 days no paper. 2 days coffee for the coffee maker, one day no coffee, 2 days no cream. Room service was slow.Seems like too many people just standing around. Maintenance man with a quizzical look surfing the elevators one day. Super-sized security guards waddled the halls each evening, not sure what they could protect beyond a BigMac.Scrambled eggs made with lard and tasted terrible. Some of the staff had trouble with English. I can't stand to watch the TV in the hotel room anymore with 5.1 HD at home.Antiquated grandmother's house best describes the decor in this sleek granite and glass monolyth. The hotel had a flat panel and updated interior.”

Jul 23, 2007 by Clay from Edmond, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The pool and spa where nice and located on the roof.
• Vending machines were bad.

“I would suggest the hotel for business or a weekend getaway.”

Jan 4, 2007 by John from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful chandelier, fast elevators, quiet rooms, fantastic view of downtown Dallas from room.
• Did not dislike anything.

“Great place to stay. Close in to town and other attractions. Staff most helpful and friendly. Very clean and quiet.”

Nov 1, 2006 by Sunny from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Staff was Extremely Courteous & Helpful. Felt like a VIP.

“Wonderful. This is the 3rd of 4th time I have stayed at this hotel and I have to say it is my favorite hotel to stay at in Dallas. ”

Mar 22, 2006 by Teresa from Midwest City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, quiet, upscale, friendly staff.
• Pay per view movies cost too much.

“The hotel is right off of I35E so it is very convenient for getting around downtown Dallas. It is upscale, clean and beautiful. The food is great but pricey for some selections. I would recommend this hotel highly and would stay here again.”

Dec 19, 2005 by Kk from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was great and they had a well equipped gym.
• They did not have an indoor pool and Jacuzzi.

“The hotel was easy to locate and at a good location.”

Jul 3, 2005 by Gilda from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel employed very attentive staff.

“This hotel is located convenienty to Dallas Market. They are really geared to making it easy for their guests who need to get there and spend long hours there. Great shuttle and great staff.”

2 of 2 people found this review helpful.

Jun 30, 2005 by Gerald from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• excellent location, top-notch hotel
• parking spaces are too small

“Located in the heart of the Dallas Market Center, this fine hotel offers first class service and luxurious accomodations.”

1 of 1 people found this review helpful.

Jun 8, 2005 by Judith from Flower Mound, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was so convenient to the Market Center & having the shuttle service was great. Hotel was very friendly and clean
• N/A

“The hotel staff was very friendly, helpful andaccommadating. The rooms were big and comfortable. The parking was convenient and we loved the fact we did not have to valet.It was nice to have two restaurants in which to choose and room service.”

Jun 8, 2005 by Daniel from College Station, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Great location for going into downtown Dallas
• Too little open parking, too much valet (valet parking was half empty all weekend)

“The Renaissance met my expectations as a three-star hotel. As I mentioned, my only complaint was that there was too little convenient open parking, and both nights I had to park well behind the hotel in a lot where I was slightly concerned about the safety of my vehicle. However, all weekend the valet parking lots up front were half empty...I almost felt like I was being punished by not choosing to pay for valet parking.”

May 22, 2005 by Dolores from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I have stayed @ this hotel several times. It is a beautiful, convenient (onI-35 main travel artery) and the staff is particularly gracious
• Restaurants are expensive and mediocre/

“Very gracious and helpful personnel. Beautiful, clean and convenient. Good, safe parking. Clean rooms with comfortable amenities.”

May 20, 2005 by Mike from Burkburnett, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best hotel I have ever stayed at.....
• Covered parking would be a bonus....

“ I will definately try it for any of my future visits... Excellent getaway for the weekend with the wife...”

May 17, 2005 by Summer from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms with great views

“Beautiful Hotel with a friendly staff and great views.”

May 17, 2005 by Doug from Wortham, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• very nice, clean, upscale

“It was everything I had expected and more. The pool was nice and heated.”

May 11, 2005 by Kayla from Midland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The courtesy of the staff was unsurpassed-second to none!
• No way to control the air/heat in the room

“The moment we walked the staff made us feel as if we were the most important people in the hotel. My husband asked if we could have a room as high up as possible, and the staff put us on the 30th (top) floor! I have never had a hotel that would even consider giving us what we were wanting. The concierge was very helpful on two occasions, when driving dirctions were needed.I can't say enough good things about this hotel and their staff.”

Apr 20, 2005 by Bob from Edmond, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• I liked the look and shape of the building
• the carpeting in the room was worn and old

“This hotel was nicer in the common areas than in the room itself. However, it was, overall a pleasant experience.”

Apr 19, 2005 by James from Heath, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff, beautiful view, great pool, nice rooms
• proximity to dining places

“I highly recommend this hotel. It has a great outdoor pool on the 30th floor, an excellent fitness center, friendly staff and great rooms, some with a great view of downtown Dallas. it was very comfortable and a wonderful experience for my wife and me.”