User Reviews for Crowne Plaza Oklahoma City

Research User Reviews for Crowne Plaza Oklahoma City (21-40 of 693)

• Add Your Own Review »

Aug 20, 2008 by Lisa from Wichita Falls, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[10] • Location:[4]

• The hotel staff was very friendly and nice. The air conditioning in our room stopped working and someone was up to fix it right away.
• Twenty words are not enough! The hotel was in horrible condition (they were remodeling). Tile work in room was awful, room unfinished, halls dirty!

“This hotel was being remodeled, but our room was completely unfinished despite having the entire new decor. The tile work in bathroom was shoddy, there was a board where a picture should have been, the elevators were small, with scratched wood and were dirty, and the hallways were filled with clutter and were dirty. The whole place just felt dirty! The staff was VERY nice, but I would NEVER stay here again.”

Aug 19, 2008 by Linda from Sandy, UT
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Wave sounds came from the alarm clock when we entered the room. We loved the idea of nature sounds since it was so calming.
• The hotel is renovating so everything in the lobby is torn up.

“Friendly staff who quickly assigned a room. The hotel had excellent soft bedding without the hot down duvet that most hotels provide. The first room had wave sounds coming from the alarm when we walked in the room. It was very calming. The second time we stayed at the hotel the room's alarm did not have nature sounds and we were a little disappointed. Hotel is renovating but it did not disrupt our weekend stay.”

Aug 19, 2008 by Paul from Huachuca City, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[10]

• Room decor & cleanliness was excellent.
• Under Renovation. Air conditioning was poor.

“The Crowne Plaza hotel was under renovation while we were there August 10-16th 2008. The room we had was on the 7th floor. The room itself was nicely decorated and furnishings were comfortable, however the air conditioning in the room was inadequate to say the least. Also a minor thing but not the less important to us was that the coffee maker didn't work. When a replacement coffee maker was brought up, it too didn't work. Needless to say someone at the hotel was not checking things properly. The location of the property is central to the city and convenient.”

Aug 15, 2008 by Laura from Elk City, OK
Overall Rating: 7
Cleanliness:[2] • Staff:[7] • Location:[8]

• Comfortable beds.
• Not as clean/nice as expected.

“Overall satisfying with a few things being unsatisfactory.”

Aug 14, 2008 by Janice from Holdrege, NE
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• The restaurant was good.
• The rooms were okay, the first room we had the door was propped open, we didn't know if were in someone else's room.

“We didn't had any toilet paper, we had to call for sheets for the make out bed and they were very slow. It was being renovated and not the cleanest or the quietest. The first room we had the door was open and lights were on when we went in. It was an okay experience. It was definitely only a 2 star to 2.5 hotel.”

Aug 14, 2008 by Don from Burleson, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location.
• NA.

“Terrible. Coffee grounds from previous guest left in dirty coffee pot; short in light beside bed; TV buzz; hallways and elevators disgustingly dirty.”

Aug 14, 2008 by Katherine from Tulsa, OK
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[8]

• The staff was very nice and accommodating.
• The rooms were not properly cleaned.

“Although I am sure that generally the hotel is very nice I was disappointed in the cleanliness of the hotel. It is currently undergoing construction and the lobby and bar area were not very cool.”

Aug 14, 2008 by Tom from Enid, OK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very friendly staff.
• It's currently undergoing construction.

“We've stayed here before. The staff is very friendly and welcomes you as an honored guest. The property is currently being remodeled so you have to put up with minor inconveniences. This hotel is placed in the same category as Holiday Inn but it exceeds Holiday Inn in almost any criteria.”

Aug 13, 2008 by April from Quinton, OK
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[10]

• Room was nice - remodeling throughout - messy.
• No towels or blankets in room.

“The room was nice, but there were no bath towels or blankets. Had to request 3 times and then walk to retrieve them. They were remodeling, which I understood the mess in the halls and around hotel.”

Aug 13, 2008 by Matt from Owasso, OK
Overall Rating: 3
Cleanliness:[4] • Staff:[6] •

• The counter agent was very nice.
• There was a leak in the bathroom sink that soaked the carpet.

“This Crowne Plaza (OKC) is currently under renovation and is in need of it! This is an old hotel and they're going to have to sink a ton of money in it to come up to even a Hampton-Inn style hotel. My room's bathroom sink had a substantial leak and would soak the carpet. The drywall behind the leak was falling off the wall. I'd be surprised if I were the first person to ever tell them about this. Also the toilet paper holder was falling out of the wall. This place was EXTREMELY disappointing.”

Aug 12, 2008 by Karen from Weatherford, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just finishing renovation; rooms and beds are very comfortable.
• Bathroom a bit small.

“Very clean and comfortable. Good place to stay is hanging around Oklahoma City for a few days.”

Aug 6, 2008 by Gregory from Dallas, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff were great.
• AA went out, pool problems, 1 elevator working.

“Nice but elevator wasn't working. AC didn't cool down enough. The AC didn't work on several floors and didn't cool the room down at all. Only seem to blow air and not cool air Pool lights break and had exposed wires. The maintenance didn't think it was too important to come to see about that problem. There were children who were wanting to get in the pool. If there were wires exposed then it would be more of a problem. The elevators were usually small and only one working.”

Aug 5, 2008 by Dene from Grand Prairie, TX
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view and extra features with rooms.
• Under construction, bad elevator service, pool was unavailable.

“They were under construction, so air conditioning was inadequate, only one very small elevator was in service causing 20 minute trips to car. Pool was unavailable due to electric hazard from construction. End result was most of the extras that caused me to choose this hotel were not available to me on this stay.”

Aug 5, 2008 by Aaron from Yukon, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Comfortable bed.
• Elevator was broken, room was dusty, no alarm clock, to response from front desk.

“Until was under renovation and was a complete disaster. Room didn't have alarm clock, trash can or mirror in room. Request for said items to the front desk went unanswered. Only one elevator worked causing incredible wait times to get to and from the room. Room was coated in a layer of dust from construction activities. Hallways were covered in dust, drywall and paint scraps. No where close to the same caliber hotel. Overall, a horrible experience.”

Aug 4, 2008 by J from Mclean, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[1]

• The beds were comfortable.
• Staff was not friendly, helpful or concerned. Cleanliness of hotel was the worst that I have seen.

“Although I realized that this hotel was under some remodeling, it was still not in any way shape or form, the equivalent to that of a 3 star hotel. The room I stayed in was half-way remodeled. The staff would not accommodate me with a king size bed, and it was not overrun with people in any way the night I stayed. There was debris everywhere, especially in the elevators and not once did I see them vacuumed out. The morning after I awoke, not more than 10 minutes after I got out of bed, I heard a crash and to my surprise, there was a huge picture that was hung over the bed that fell, right where I would have been sleeping. They were using power tools in the room next door that had vibrated it off the walls. When I had told the staff at the desk about it, they said 'I'm sorry about that', but didn't ask any other questions or seem concerned at all. The phone didn't work at all. There was no dial tone. When I arrived on Sat. afternoon around 3:30 PM, the room next to mine had 2 wine glasses in the hallway and when I left the next day at noon, they were still there! Remodeling is ok but there is no excuse for filth! You should check it out for yourself!”

Aug 3, 2008 by Jason from Poteau, OK
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location!
• Only two elevators.

“I liked this hotel and it's location. We had stayed there before and were impressed and decided to stay again. However, during our last stay they were remodeling and there is no service elevator, so the workmen kept the elevators tied up during the day. At one point my family and I had to take the stairs seven floors to leave the hotel. I'm sure this is only temporary. But, it was a pain.”

Jul 30, 2008 by Mark from Little Elm, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[3]

• View was nice.
• Staff was not friendly and the place smelled.

“There is construction going on and they are using the public elevators to bring stuff up & down. I was returning to my room on the 7th floor from the lobby but had to wait 5 minutes while someone that looked in charge talked to a construction worker and held the elevator door open until he finished his conversation. The air conditioner did not work on automatic so the fan had to run the entire night and would not ever shut off. Even if the hotel was not going through construction, I would not stay at this hotel because of the staff.”

Jul 29, 2008 by Wayne from Mcalester, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Quiet, good sized room and comfortable bed.
• Cramped bathroom.

“The strength of this hotel is its location: close to good restaurants, good shopping, at a key intersection and not far from the freeways. Another plus is the good sized, quiet rooms.”

Jul 28, 2008 by Marcia from Gladstone, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Just a beautiful comfortable hotel with gorgeous accoutrements.
• Construction going on outside out window- but not noisy, just unsightly.

“What a heavenly experience we had as the beds were like sleeping on clouds. Everything was delightful and after they get their construction finished, it'll be an unbelievably wonderful hotel.”

Jul 27, 2008 by Antonio from Farmers Branch, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[4]

• Close to shopping.
• Construction.

“Hotel was in poor shape because of construction.”

Jul 21, 2008 by Ron from Sun Valley, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[7]

• The location is very good.
• It was under renovation and was a mess.

“The hotel was under renovation and was a mess. I have experienced this several times with hotels and it is not a good thing. In addition the AC did not work the first night and restaurant food was poor.”

Jul 19, 2008 by Tina from Quitman, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Room was very nice and beds were wonderful!
• Currently, under construction and TV had white snow on screen. Hotel staff did try to fix, but had to call in someone next day.

“Very nice room! Bathroom was very nice with marble walls in the shower, bed was very comfortable. Hotel was under construction, but staff was very nice and room was worth the money!”

Jul 18, 2008 by Patty from Tualatin, OR
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location for my purposes.
• Dirty and terrible service.

“The room was dirty. The toilet had not been cleaned. There were socks still in the room from the last traveler. Someone entered my room while I occupied it. Every single person I came in contact with was rude, like I was bothering them, asking them to do their job. Not a single friendly face to be found. First disappointment.”

Jul 18, 2008 by Annette from Mason, OH
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[8]

• Classy decor although presently under renovation.
• Shower/commode in standard bathroom extremely small/unsanitary.

“Stayed while under renovation. Hotel management gracious, quick to assist us upon discovering very unsanitary conditions in standard shower; towels however were very clean. Phone was not working either. Note of caution - We observed silver dollar - size mildew fauna growing from carpeting by bedroom door, which we brought to the attention of the weekend of front desk upon checking out. Pool was very nice, restaurant food/service - excellent.”

Jul 17, 2008 by Ck from Albuquerque, NM
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Excellent location.
• Construction - but minor inconvenience.

“This hotel is in an ideal location. The room was very comfortable.”

Jul 15, 2008 by Lorena from El Paso, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[6]

• The hotel staff was very helpful in making our stay as comfortable as possible under the circumstances.
• Smell of the rooms and the construction. Electricity would go out and cable would go out at times.

“If the staff was not as friendly and helpful as they were, I would have hated my stay. Hopefully after all the remodeling, this hotel will be a lot more comfortable to visit.”

Jul 12, 2008 by Melody from Fort Worth, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[5]

• The room itself was lovely, but shower did not work.
• I did not like being moved to another hotel because my room was "demolished".

“The room was nice, though the shower did not work. The bed was comfortable. The staff was marginally helpful. I was lied to about my room, about the move to a different hotel, and about other things. I am not sure why they were putting people on floors that were being rebuilt, seems dangerous.”

Jul 10, 2008 by Mark from Oklahoma City, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Nothing.
• Construction, dirt, noise.

“This hotel was a worse than a Motel 6. It had low class accommodations in all areas. The construction made a bad hotel even worse. I would never stay there again.”

Jul 10, 2008 by Teresa from Prescott, AZ
Overall Rating: 5
Cleanliness:[1] • Staff:[2] • Location:[5]

• The bellman was extremely nice & friendly!
• No compensation for troubles on check in/pool out of service.

“This hotel is under construction, so very messy. They didn't even offer a free breakfast or anything for the trouble. The pool was closed the entire time we were there. Couldn't get it clean! They could not compensate us. Had to ask them to take some trays from another room out of the hallway after sitting there 2 days. Maid service didn't come in every day. The beds were comfortable, but had to get new pillows. Very lumpy. No door between the toilet/shower area & the sink area. Looks like it used to have one.”

Jul 10, 2008 by Crystal from Wichita Falls, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• The whole stay.

“Very poor. The front desk worker was not friendly at all, the lobby was under construction all weekend, had to walk around painters and people laying carpet. 1st room had no air. Room was 80 degree on Saturday morning when we woke up. Spoke to the front desk, was moved to another room. This room had base boards coming off the wall and or none at all, the restroom set was broken off, moved when you tried to sit, dresser drawer was broke off and just laid in the hole. Pool very cloudy.”

Jul 10, 2008 by Amy from Plano, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[5]

• Parking was good because no one was there.
• The rooms, lobby, bathrooms, elevators.

“Do not stay here! This hotel is not ready to open. The first room we were in had no air. The next room they moved us to another room, had no television, the third room had no phones and the television still did not work properly. With two young children switching rooms was three times was not convenient. We should have switched again, but it was late and the kids were tired. Although not outright rude, the staff didn't put much effort into getting us into a comfortable functional room. There was a lot of construction in the building. Perhaps when they get everything fixed the hotel won't be so bad.”

Jul 8, 2008 by Vu from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[10]

• The location.
• Room was horrible.

“The hotel is in a good location, but I think a Motel 6 has better rooms. This hotel was a major disappointment.”

Jul 8, 2008 by Joe from Minneapolis, MN
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[8]

• Location.
• Under construction. very noisy.

“Hotel was under construction. Sound of saw and hammer louder than TV. Staff could not assist with minimizing the noise; hould not have been labeled nice hotel while under so much construction.”

Jul 8, 2008 by Linda from Bixby, OK
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[5]

• The staff was great and our room was nice.
• The construction. If I had known ahead of time we would have stayed elsewhere.

“I think when the construction is finished it will be really nice. The location is convenient. The staff was friendly and efficient.”

Jun 7, 2008 by Denise from Tucson, AZ
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• Excellent breakfast buffet-about $12.00/person.
• Hotel showing wear-key cards needed re-coding each day.

“Extreme wear and tear-showing its age. The beds were really comfortable. Bathroom tiny. Very convenient to downtown, museums, ballgames and Oklahoma Memorial.”

Jun 7, 2008 by Ryan from Wichita Falls, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[8]

• Location to destination.
• Lots of construction.

“There was too much construction, the ice makers only worked on one floor, mold in bathroom and in shower/bathtub area. Food trays were left out in the hallway at 2030 from the breakfast meal.”

Jun 5, 2008 by Daniel from Oklahoma City, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[6]

• There is absolutely nothing good to say about Crown Plaza.
• Water leaks, no air conditioning, drilling and hammering, no water to take shower, dirty rooms and beds.

“Worst hotel I have ever stayed at. No water for shower, air conditioning was broken, pool was dirty, water leaking on the room carpet. Noisy hammering at 6:00 a.m. every morning because they had carpet layers working on the floor above me. The room smelled, no toilet paper, the staff didn't care, and didn't even send anyone up to bring me toilet paper, I had to go into the lobby restroom and get toilet paper and bring it back to my room.”

Jun 5, 2008 by Janice from Olathe, KS
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Location was great. Very Comfortable bed.
• I had to go to three floors to find ice. Elevators slow.

“Overall good for one night stay. They are remodeling and make needed improvements. The Crowne sleep system advantage is the best thing they have going and the location is great. Just remember you have clients while the remodeling is going on.”

Jun 4, 2008 by Vicky from Tucson, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The hotel was very well positioned for what we wanted to do and clean and attractive.
• While we were there they were in the process of remodeling so there was some noise and construction mess on our floor.

“This was a very nice hotel, the rooms were nicely appointed and clean. They are in the process of updating so the facilities will be even nicer when done.”

Jun 4, 2008 by Gena from Midwest City, OK
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[9]

• The front desk clerk was very helpful. Though did not mention the under renovation status.
• Construction at 8 a.m.!

“The price for the star was unbelievable. We stayed on the 8th floor at the same time the carpets on the 9th floor were being replaced. It's no easy feat to sleep while someone is pounding away on your ceiling. When we said something to the desk staff, they simply said, 'well, the hotel is under renovation.' I had to ask them if they could offer a room change and was given flack about that.”

Jun 2, 2008 by Tavia from Oklahoma City, OK
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[4]

• At least I got the King size bed.
• We didn't get the hotel we wanted. We were directed to a lesser attractive hotel due to renovations.

“We didn't get to stay in the hotel we wanted.”

May 31, 2008 by Xiomara from Philadelphia, PA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[2]

• The comfort of the bed.
• It was noisy.

“People were unfriendly, and the hotel was noisy. There were people working on the premises by 7 am which made it impossible to sleep afterwards. I do not recommend this hotel.”

May 30, 2008 by Marla from Rogers, AR
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[8]

• The bedding was nice.
• Room pretty dirty, pool not cleaned out.

“On 2 different a.m. we were left dirty coffee cups - one of the sets were someone elses dirty coffee cups! There were also some dead bugs around the room.”

May 29, 2008 by Cesar from Amarillo, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was in an excellent location.
• It was a very tiny room and bathroom and was isolated from the rest of the hotel.

“The hotel was in an excellent location near the mall and restaurants, but that was one of the few bright spots. The lobby was unimpressive. The room was away from the main building. You had to walk outside and it was right next to the pool, which for us was bad. The pool was not clean and it was uncomfortable to have to walk outside of the hotel to get to our room every time. The room was clean and about average except that the bathroom was the smallest I have ever seen in my life. It was nearly impossible to use. Otherwise the room was satisfactory. The service was satisfactory as well. No complaints there. The room however was below average. The beds were uncomfortable and the pillows were way too big such that no one in my family could get any sleep. It wasn't a horrible experience overall, but I expect much better for the price. I will not be staying there again.”

May 28, 2008 by Tom from Tulsa, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Attractive, easy check-in and check-out.
• Construction hammering at all hours of Saturday and Sunday during day and afternoons. A nap was out of the question.

“Have stayed here before. Pleasant experience overall. Undergoing remodeling. Constant hammering on Saturday and Sunday. A nap was definitely out of the question. A bad leak in the vanity light area started over Saturday night and ran down onto the floor. Not enough luggage caddies available. Inconvenient getting luggage through the front revolving door and handicapped door. Wireless internet service was not readily available. Had to have a cord and router loaner from the front desk. The cable connectors were worn and service was only intermittent and was frustrating. It was almost impossible to find a plug-in for the computer once the loaner router was plugged in on the lamp. Had some trouble figuring out how to get the "mood music" to turn off on the radio!”

May 28, 2008 by Gloria from Enid, OK
Overall Rating: 0

• They did not allow us to stay at the Crowne Plaza.
• They did not allow us to stay. Very disappointed.

“I am very disappointed in the Crowne Plaza. This was my husbands and my 34th wedding anniversary and we thought we would enjoy a night to ourselves. When we arrived at the hotel they said they were sorry but that they had problems with a couple of rooms and that we would be moved to another hotel. We checked in the middle of the afternoon. Why were we the ones to have to move?”

May 27, 2008 by Lydia from Wellington, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• A great night's sleep.
• Early morning construction. No indoor pool.

“Modern and updated. Great location- easy access and close to shopping/restaurants.”

May 27, 2008 by William from Clifton, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[8]

• Good location, nice lobby, friendly staff.
• Hi-speed internet access is barely faster than dial up.

“Starting to show its age. There was a dirty glass sitting on the floor in the bathroom. Hi-speed internet was not high speed.”

May 25, 2008 by Justin from Lubbock, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The pool area was larger-than-average size and there was always an open pool chair to relax in.
• There was construction going on from 8 to 5 and it was noisy, could not sleep in.

“The fact that the hotel was under construction was the major turnoff. It started at 8 in the morning and continued throughout the day. We were unable to sleep in and relax because the hammering noises coming through the walls. We were on a different floor than where the construction was and we could still hear it. The staff advised, "There is nothing we can do about it." Although, the hotel has potential to be a nice. hotel.”

May 24, 2008 by Timothy from Pflugerville, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Well placed, nice staff.
• Small elevators.

“Under construction but well maintained.”