User Reviews for Crowne Plaza Hotel Oklahoma City

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Nov 30, 2009 by Michael from Spring,TX
Overall Rating: 8

• Very nice for the price.
• Needs updating.

“Nice staff, hotel is looking a little worn.”

Oct 5, 2009 by Greg from St Peters,MO
Overall Rating: 6

• Nothing.
• Price was good for quality of hotel.

“Good value but the hotel is a bit run down.”

Aug 9, 2009 by Caleen Evans from Atoka,OK
Overall Rating: 8

• It had some of the older things we were used to years ago, small but trimmed in wood elevator.
• Nothing, I like it.

“We were comfortable, the bed was good, it was clean and we are very satisfied.”

Aug 3, 2009 by Jeremy from Branson,MO
Overall Rating: 7

• Good location.
• Out dated elevators.

“Everything was good for what I needed.”

Jul 28, 2009 by Tom from Roca,NE
Overall Rating: 10

• Room was great.

“I don't like the interstate so I wish it was easier to find.”

Jul 6, 2009 by Belynda from Sapulpa,OK
Overall Rating: 10

• Fast, friendly service.
• The hair-dryer in the room did not work properly.

“This hotel is under-going some construction and has some minor inconveniences, but they made up for it by friendly, fast service. The room was nice, clean and quiet.”

Jun 21, 2009 by Krista from Bryan,TX
Overall Rating: 9

• This is a very nice conference hotel. The staff are helpful.
• This hotel is still trying to work out a few "kinks."

“This is a great hotel that has been recently remodeled. They are still trying to work out a few "kinks." For example, our room key didn't work twice during our stay, and the room was without a remote control. However, the staff quickly fixed both of these problems. It took the room awhile to cool down because we were on a side that gets a lot of sun during the day. It is a very nice hotel, though, and is worth the stay. I feel that, over time, the "kinks" will be smoothed out.”

Jun 2, 2009 by Clint from Fletcher,OK
Overall Rating: 6

• Staff tried to correct errors. Well mannered.
• The head board fell on my partners head.

“The hotel is nice. Overall not bad. The head board fell on my partner during our stay. We were moved to another room. They gave us some free meals for our trouble.”

Mar 26, 2009 by Nedra from Sachsec,TX
Overall Rating: 4

• Excellent mattress.
• My room service breakfast was never delivered, although they packed me a to-go bag.

“Lovely building, very comfortable room. I was very disappointed in that my room service breakfast never arrived. I had to leave for my meeting and the staff packed me a to-go bag, but that was less than the professional image I needed to convey.”

Nov 25, 2008 by Jamie from Elk City,OK
Overall Rating: 4

• The lobby was very attractive, and the front desk personnel upon check-in were courteous.
• Noisy construction, dirty bathroom, old and in need of serious remodel.

“We were very disappointed. When we told the employee at the front desk the problems we had with our room, she seemed disinterested and didn't even offer an apology.”

Nov 22, 2008 by Lisa from Brentwood,TN
Overall Rating: 8

• Great location.
• Room did not seem finished.

“The room had been recently renovated and for the most part was very nice - granite sink and shower, cathedral ceiling, nice bedding. However, the closet door was missing. Also, there was only one sink with a very long vanity and the bathroom was extremely small. There really was hardly any room for the commode in the bathroom - it was up against the shower and don't sit before you close the door or you won't be able to close it.”

Nov 11, 2008 by Kelsey from Oklahoma City,OK
Overall Rating: 10

• I really love the decor.
• In our room, one of the sitting chairs in the corner had a stain on the seat and didn't look very inviting.

“The staff is very sweet and the restaurant was very nice with great food. Our waiter for breakfast gave us GREAT service. I would recommend this hotel to a friend.
”

Oct 23, 2008 by Charisma
Overall Rating: 7

• Good location.
• Did not give me a cozzy feeling.

“Good for a business traveler like my self, great location and it is near everything. The staff is wonderful and helpful.
”

Oct 7, 2008 by
Overall Rating: 8

“Hotel was being renovated but will be nice when finished. Great experience - will stay again.”

Sep 25, 2008 by Sam
Overall Rating: 9

• The hotel is in a central location, easy to find off of a major road.
• Pool is outdoor and seasonal.

“This hotel is under renovation. The room we stayed in was clean and roomy. We were given a king-sized bed with plenty of pillows. The free wireless internet access worked great. There remains some construction, which makes the place feel a bit busy. I would return here again.”

Sep 17, 2008 by Lindsay
Overall Rating: 5

• The price was good.
• Had a loud party until after midnight! Not the cleanest.

“This hotel isn't bad, but I would definitely not
rate this
3 star. I have stayed in better 2.5 star hotels in the same town.
If you have the option, stay down the road at a different 3 star. There was a Quinceanera party in the hotel that played thumping, loud music until after 12 midnight, and the hotel did nothing even after I heard many people complain to the front desk, including myself. Also, it was renovated, but you could still tell it was an older hotel covered up with new paint.”

Sep 14, 2008 by Rhonda from Bartlesville, OK
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[8]

• I enjoyed the pool and the free cookies.
• Room had crickets, lots of construction going on.

“This hotel was fine. It wasn't fantastic, and it wasn't a 3-star hotel. There are a lot of renovations going on. We listened to a jack hammer at 9:00 in the evening. Then, someone knocked on our door at 9:30 p.m. to let us know that they would be making some noise while they did routine maintenance. Really? More than the jackhammer? Since we have very young kids that were trying to sleep, we were annoyed. Liked the sleep extras and the rooms were very new. We had a cricket in our bed, however and some bugs in the shower that I removed before stepping in. I think this was because our room was near to poolside, and the door faced outside. Overall, not terrible, but the noise and the bugs really turned us off.”

Sep 14, 2008 by Monroe from Parker, CO
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[6]

• Location.
• Poor execution of remodeling.

“This is an older hotel that was previously a Hilton. The remodeling of the rooms was done poorly. The attempt at freshening the bathroom was sad. The attempt to refinish the tub and tile area looked like it belonged in a repossessed mobile home. There is no reason this hotel should be three star.”

Sep 14, 2008 by Barbara from Fort Wayne, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Friendly staff.
• Old and dirty, pool was disgusting, shower curtain rod falling out of wall, etc.

“First room located by ice machine, 2nd room no air conditioning, 3rd and final room had dirty tub and shower curtain overlapping in tub with slow drain. Pool was disgustingly dirty. Hotel under construction and may be better at some point.”

Sep 10, 2008 by Stephanie from Heavener, OK
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• The bed.
• The shower was awful, the faucet handle came off in my hands, it was not in a good location, and checkout staff person was very rude.

“Good beds, poor location for leisure travel. amenities were poor, and staff was rude.”

Sep 10, 2008 by Deanna from Flower Mound, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[8]

• The bed was comfortable.
• It did not live up to the expectations for a room to be ADA compliant.

“Overall, we were disappointed with the hotel. The A.C. didn't work and we had to all at 1:00 am to have someone try to fix it. The power outlet didn't work in the bathroom, which was a problem considering I am temporarily disabled. The bathtub was not acceptable nor the shower head as it didn't have a removable nozzle.”

Sep 9, 2008 by Rhonda from Sulphur Springs, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Complimentary eye mask and ear plugs.
• In room coffee pot did not work.

“The Crowne Plaza Hotel in Oklahoma City has friendly staff, even at 2:00 AM, the mattress was firm and the bedding sumptuous. I totally enjoyed our stay!”

Sep 9, 2008 by Jan from Olathe, KS
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Renovation is not complete. The air condition in our room did not work.

“This will hopefully be a nicer hotel when all of the work is complete. Most of our room looked great but there was still some work to be done in the bathroom. Hopefully they were not finished. We discovered the morning that we woke up that the air had not worked overnight. Thank goodness it was a cool night. We would stay again but check out everything before we go to bed.”

Sep 4, 2008 by Kevin from Enid, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great value.
• Workout room outdated and undependable.

“In the midst of a remodel. Great overall.”

Sep 4, 2008 by Brad from Wichita, KS
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice bathrooms, comfy beds.
• Dirty pool.

“Overall the hotel was awesome. Rooms were nice, very clean, convenient location.”

Sep 4, 2008 by B from Tucson, AZ
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[7]

• It was clean.
• Seems really old and staff was not impressive.

“Hotel is undergoing a renovation, I hope it is to include the entire hotel not just the front. The room front doors were black from scuff marks, ceilings in room were falling apart, fire sprinklers were very rusty, room didn't provide much info about hotel like pool hours or workout room hours. Staff told a guest in front of us upon check in that they only had king size beds available but yet when we asked if we could get a king size she said they were all sold out, we asked the staff about the water taxi's and they said they were closed yet when we went to Bricktown they were opened, and they had a wake-up guarantee that they would call within 5 minutes of the requested time or the room is free, we requested one our last night there for 10 and we didn't receive it. The girl said oh yeah our phones sometimes don't work. Know about it and see if they could do it or not and someone would call the next day, no one has called!”

Sep 3, 2008 by Lori from Claremore, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• Nothing!
• Filthy and trashy!

“It was terrible! I have stayed in a Crown Plaza more than once and this did not compare! It was definitely not a 3-star hotel. The light fixture above the shower was leaking water. The water around the light bulb was just about to boil. And to top it off, the smoke detector was hanging from the ceiling with parts missing. So, if there was a fire, we wouldn't have known!”

Sep 3, 2008 by Bryan from Enid, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[9]

• Room was comfortable, bed and linens were great.
• Housekeeping staff was rude and noisy in the hallway at 9:30am.

“Our trip was a birthday get away from a hectic summer. At 9:30 on a Sunday morning, the housekeeping staff was noisy in the hallway, banging the adjoining room's doors, knocked on our door and even when requested not to, continued to knock every 30 minutes or so. When confronted, made rude comments. At 12:01, they pulled the cart up to our door and we had to maneuver around them to get out. When we checked out, no inquiries were made about our stay.”

Sep 3, 2008 by Valerie from Fay, OK
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[7]

• Location.
• Elevator & rooms were tiny & dirty. Not all supplies were in room.

“There were dirty diapers and empty cans in a desk drawer. No iron gone, no shampoo or conditioner. There were 2 dirty cups on dresser by TV, trash was not dumped. The room was about 10'x12' and no closet.”

Sep 3, 2008 by Amy from Bromide, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Convenient to location.
• Not ready to rent, not worth the price at all, maid didn't clean one of the rooms.

“I think this hotel may be okay when it is completed. On our floor there were carpenters still working when we got there, they told us that this floor was not ready to rent yet. I am glad I was on business instead of with my family, because my two year would have had many staples in his bare feet. They even had to turn the electricity off several times to work on something. We were trying to study in a dark room. I don't think the maids really knew that that floor was open. There was another lady on the same floor, that we met in the elevator, she had a whole list of complaints for them.”

Sep 2, 2008 by Anissia from Tulsa, OK
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• The room was clean and comfortable.
• The room had coffee but no coffee maker. They disabled my room key.

“The service wasn't very good. I have never had a hotel deactivate my room key an hour before check out. We were locked out of our room and had to wait for assistance. They also didn't let us know that the power went out in the building. The building was okay but the service was poor. The Holiday Inn down the road is much nicer.”

Sep 2, 2008 by Trudy from Welch, OK
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[6]

• Staff met my needs quickly.
• Old hotel trying to get it up to 3 star standards.

“The hotel was under renovation. We had to request to change rooms. The rooms we started with had not been cleaned well and were not fully prepared to be used. They apparently had been part of the renovations. The staff was very good to move us to different rooms which met my expectations. The hotel lost electricity during the morning hours which encouraged us to check out earlier than planned to find an alternate restaurant for breakfast. I have stayed at this hotel several times, but I was left disappointed. Overall, I would not consider this hotel a 3 star hotel.”

Sep 1, 2008 by Trey from Broken Arrow, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean room, newly updated.
• The elevators are very old and small.

“This was a great. The room was newly updated and very clean. According to the signs they were still renovating but we did not see or hear anything. I would stay here again.”

Aug 26, 2008 by Kevin (. from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Nothing actually.
• 2 false fire alarms middle of night - dirty room - bad staff.

“There was a dirty towel in the room sitting on the TV stand when we walked into the room. Sticky stain on carpet. There were 2 false fire alarms with one at 1am and another at 3am where we had to evacuate the hotel. Terrible experience No sleep.”

Aug 23, 2008 by David from Sacramento, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• Was close to the hospital that a family member was in.
• The public areas were dirty and under construction. Not a four star hotel!

“This hotel may have been nice at one time and the current owner is trying to remodel. This is a good place to stay, but not for any amount above that amount.”

Aug 22, 2008 by Shay from Fort Cobb, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• Nothing.
• Dirty & stinks like cigarettes.

“It was awful. Dirty and stinks. wire was hanging from our bathroom ceiling. They gave us a handicapped room. There was no trash can or Kleenexes in the room. There was a hair in our bed. The night stand had something wet on it. I will never stay there again.”

Aug 20, 2008 by Lisa from Wichita Falls, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[10] • Location:[4]

• The hotel staff was very friendly and nice. The air conditioning in our room stopped working and someone was up to fix it right away.
• Twenty words are not enough! The hotel was in horrible condition (they were remodeling). Tile work in room was awful, room unfinished, halls dirty!

“This hotel was being remodeled, but our room was completely unfinished despite having the entire new decor. The tile work in bathroom was shoddy, there was a board where a picture should have been, the elevators were small, with scratched wood and were dirty, and the hallways were filled with clutter and were dirty. The whole place just felt dirty! The staff was VERY nice, but I would NEVER stay here again.”

Aug 19, 2008 by Linda from Sandy, UT
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Wave sounds came from the alarm clock when we entered the room. We loved the idea of nature sounds since it was so calming.
• The hotel is renovating so everything in the lobby is torn up.

“Friendly staff who quickly assigned a room. The hotel had excellent soft bedding without the hot down duvet that most hotels provide. The first room had wave sounds coming from the alarm when we walked in the room. It was very calming. The second time we stayed at the hotel the room's alarm did not have nature sounds and we were a little disappointed. Hotel is renovating but it did not disrupt our weekend stay.”

Aug 19, 2008 by Paul from Huachuca City, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[10]

• Room decor & cleanliness was excellent.
• Under Renovation. Air conditioning was poor.

“The Crowne Plaza hotel was under renovation while we were there August 10-16th 2008. The room we had was on the 7th floor. The room itself was nicely decorated and furnishings were comfortable, however the air conditioning in the room was inadequate to say the least. Also a minor thing but not the less important to us was that the coffee maker didn't work. When a replacement coffee maker was brought up, it too didn't work. Needless to say someone at the hotel was not checking things properly. The location of the property is central to the city and convenient.”

Aug 15, 2008 by Laura from Elk City, OK
Overall Rating: 7
Cleanliness:[2] • Staff:[7] • Location:[8]

• Comfortable beds.
• Not as clean/nice as expected.

“Overall satisfying with a few things being unsatisfactory.”

Aug 14, 2008 by Janice from Holdrege, NE
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• The restaurant was good.
• The rooms were okay, the first room we had the door was propped open, we didn't know if were in someone else's room.

“We didn't had any toilet paper, we had to call for sheets for the make out bed and they were very slow. It was being renovated and not the cleanest or the quietest. The first room we had the door was open and lights were on when we went in. It was an okay experience. It was definitely only a 2 star to 2.5 hotel.”

Aug 14, 2008 by Don from Burleson, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location.
• NA.

“Terrible. Coffee grounds from previous guest left in dirty coffee pot; short in light beside bed; TV buzz; hallways and elevators disgustingly dirty.”

Aug 14, 2008 by Katherine from Tulsa, OK
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[8]

• The staff was very nice and accommodating.
• The rooms were not properly cleaned.

“Although I am sure that generally the hotel is very nice I was disappointed in the cleanliness of the hotel. It is currently undergoing construction and the lobby and bar area were not very cool.”

Aug 14, 2008 by Tom from Enid, OK
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very friendly staff.
• It's currently undergoing construction.

“We've stayed here before. The staff is very friendly and welcomes you as an honored guest. The property is currently being remodeled so you have to put up with minor inconveniences. This hotel is placed in the same category as Holiday Inn but it exceeds Holiday Inn in almost any criteria.”

Aug 13, 2008 by April from Quinton, OK
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[10]

• Room was nice - remodeling throughout - messy.
• No towels or blankets in room.

“The room was nice, but there were no bath towels or blankets. Had to request 3 times and then walk to retrieve them. They were remodeling, which I understood the mess in the halls and around hotel.”

Aug 13, 2008 by Matt from Owasso, OK
Overall Rating: 3
Cleanliness:[4] • Staff:[6] •

• The counter agent was very nice.
• There was a leak in the bathroom sink that soaked the carpet.

“This Crowne Plaza (OKC) is currently under renovation and is in need of it! This is an old hotel and they're going to have to sink a ton of money in it to come up to even a Hampton-Inn style hotel. My room's bathroom sink had a substantial leak and would soak the carpet. The drywall behind the leak was falling off the wall. I'd be surprised if I were the first person to ever tell them about this. Also the toilet paper holder was falling out of the wall. This place was EXTREMELY disappointing.”

Aug 12, 2008 by Karen from Weatherford, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just finishing renovation; rooms and beds are very comfortable.
• Bathroom a bit small.

“Very clean and comfortable. Good place to stay is hanging around Oklahoma City for a few days.”

Aug 6, 2008 by Gregory from Dallas, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff were great.
• AA went out, pool problems, 1 elevator working.

“Nice but elevator wasn't working. AC didn't cool down enough. The AC didn't work on several floors and didn't cool the room down at all. Only seem to blow air and not cool air Pool lights break and had exposed wires. The maintenance didn't think it was too important to come to see about that problem. There were children who were wanting to get in the pool. If there were wires exposed then it would be more of a problem. The elevators were usually small and only one working.”

Aug 5, 2008 by Dene from Grand Prairie, TX
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view and extra features with rooms.
• Under construction, bad elevator service, pool was unavailable.

“They were under construction, so air conditioning was inadequate, only one very small elevator was in service causing 20 minute trips to car. Pool was unavailable due to electric hazard from construction. End result was most of the extras that caused me to choose this hotel were not available to me on this stay.”

Aug 5, 2008 by Aaron from Yukon, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Comfortable bed.
• Elevator was broken, room was dusty, no alarm clock, to response from front desk.

“Until was under renovation and was a complete disaster. Room didn't have alarm clock, trash can or mirror in room. Request for said items to the front desk went unanswered. Only one elevator worked causing incredible wait times to get to and from the room. Room was coated in a layer of dust from construction activities. Hallways were covered in dust, drywall and paint scraps. No where close to the same caliber hotel. Overall, a horrible experience.”