User Reviews for Hilton Austin Airport

Research User Reviews for Hilton Austin Airport (1-20 of 180)

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Oct 28, 2009 by Jorge from San Marcos,TX
Overall Rating: 9

• Friendly staff, the pool, great lobby and nice rooms.
• The cost of the parking lot and its location.

“It is a very nice hotel overall, too bad that is next to the Austin airport and not close to downtown and the other nice places of the city.”

Oct 14, 2009 by Theresa from Mckinney,TX
Overall Rating: 4

• The bar was nice.
• Parking was confusing and expensive.

“The beds were very uncomfortable. Bathroom was not very nice and had a torn shower curtain. Coffee maker did not work well. Bellhops never to be found. Hotel bar staff was nice and fun. Good experience there. Would not recommend this particular hotel to anyone.”

Sep 10, 2009 by Dina from Needvill,TX
Overall Rating: 9

• The room was wonderful - clean, peaceful - with a great bed and TV for a relaxing!
• The breakfast buffet was over-priced for the selection and quality of food provided.

“Overall, our stay was a great experience. The room and pool area were wonderful. My only critique would be in regards to our dining experience. I felt it was completely over-priced for the quality and selection.”

Jul 4, 2009 by David from Washington,MI
Overall Rating: 6

• It is round and located at the airport.
• They charge $11.00 for parking.

“The hotel elegant. The staff was friendly and fun to talk with. Even with the airport location it was quiet.”

Jul 1, 2009 by Forrest from Houston,TX
Overall Rating: 9

• Very appealing spaces, nice bar, friendly staff.
• Not a good outdoor walking/running area but it has a nice exercise room.

“Overall a very clean, modern, tasteful hotel. The breakfast buffet was quite good but a bit expensive. The lobby bar is attractive and a very quiet place to have a drink and relax.”

Jun 27, 2009 by Jenny Lee from Billings,MT
Overall Rating: 10

• Everything it was excellent.

“I would give this hotel 5 star rating & recommend to all my friends when they travel. It was my first visit to Austin.”

Jun 20, 2009 by Gary from Victoria,TX
Overall Rating: 9

• Ease to get to and parking.
• The hallway carpet was extremely dirty on the 2nd floor. Not appealing.

“This hotel is a great location, it provides great rooms, but the hallway carpet does not to be cleaned or replaced. (2nd floor anyway).”

Jun 16, 2009 by Conan from Raymore,MO
Overall Rating: 10

• Staff was very friendly and the hotel was very clean.
• Parking fees; internet usage fees.

“The staff recognized that we were staying for an extended amount of time (11 days) and allowed us to check in early (so the kids could get a nap). The 11/day parking charge was overwhelming, but the manager actually cut me a break on the total parking bill since we were there for the better part of two weeks.”

Jun 12, 2009 by Deana from Houston,TX
Overall Rating: 4

• AC
  worked well in room & ice machine was working.
• No toilet paper, scratchy sheets, and no refrigerator or microwave.

“Very disappointed. There was no toilet paper or extra rolls in the room. We had to pay for parking there was no free public parking. Sheets were scratchy probably low thread count.”

Apr 30, 2009 by Robert from Houston,TX
Overall Rating: 10

• The pool and hot tub.

“Hotel was very nice. Hotel staff was very helpful.”

Mar 25, 2009 by from Lubbock,TX
Overall Rating: 9

• Great lobby area, nice breakfast buffet.
• Had to pay for parking.

“Very nice.”

Mar 5, 2009 by William from Sherman,TX
Overall Rating: 8

• Interesting lobby architecture.

“Great hotel. Attractive construction and located on the airport so would be a great choice for lay-overs.”

Jan 27, 2009 by Laurie from Northridge,CA
Overall Rating: 9

• The bathroom was so clean; it made me feel like I was the first guest in the room. The bed was like sleeping on a cloud.
• No complaints.

“If you need to stay near the airport this hotel is a winner. It's very clean, comfortable and very quiet! I was concerned about hearing airplanes flying over head, but I was never disturbed once.”

Jan 21, 2009 by from Guthrie,OK
Overall Rating: 4

• It's nice looking. The maid was great.
• Paying for parking and expensive restaurant/bar.

“Can only recommend for air travelers because it sits on the airport complex.”

Jan 9, 2009 by Christina from Park Ridge,IL
Overall Rating: 10

• Close to the airport, fabulous bed.

“We had a great stay at the Hilton. Very convenient for an early morning flight. The bed was extremely comfortable as well.”

Dec 11, 2008 by Nadia from Houston,TX
Overall Rating: 8

• Room service was excellent! The lady was so super sweet, she bought us breakfast when it wasn't be served.
• Parking was not included in price and was expensive.

“Hotel was in a good location for business travelers because it is in such close proximity to the airport. Parking was $11 a night though. The room was clean and spacious. Service was friendly and helpful.”

Dec 11, 2008 by Diane from San Antonio,TX
Overall Rating: 8

• I enjoyed the friendly staff.
• I had to call and ask for toilet paper and there was only one tissue left in the box.

“My stay would have been excellent if attention to details would have been executed. Both rolls of toilet paper were practically empty, and when I used a tissue for a allergies, there was only one in the box so I had to use toilet paper (after I had to call guest services to send me some) on my nose for the rest of the weekend. Other than that, the room was clean, quiet and comfortable.”

Nov 24, 2008 by John from Pasadena,TX
Overall Rating: 5

• Bed was comfortable.
• Bathroom had mold growing in it.

“Hotel staff was very unfriendly at best. No one was out front to greet guest. The front lobby had two people one was driving the shuttle bus. The other could care less. There was no valet and lots of signs that said shuttle bus parking all others to be towed away. Parking $11 with no attendant. Internet another $11 charge.”

Nov 19, 2008 by Nicole from Yuma,AZ
Overall Rating: 6

• Nothing really stands out.
• Some of the hotel staff was unprofessional and one in particular was rude, another was highly inappropriate.

“I tried several items from the hotel menu, and overall the food was mediocore at best. There were some unprofessional hotel staff (and I'm not a difficult person). Overall, it was clean and seemed safe with no major issues except for with some of the hotel staff.”

Nov 6, 2008 by
Overall Rating: 8

• The beds & covers were wonderful!
• No free access to internet in room; $11.00 per day parking.

“Close to the airport and 5-7 miles from downtown Austin. Great location for conferences. However, I was upset over the additional $9.95 for internet in the room and an additional $11.00 to park--the park lot was huge and nearly empty. So whatever price you pay, add $20.00 per day for the amenities which are normally included in a standard room price. Also, the writing desk in the room was cracked at both forward sections on the table; we had to keep lifting the front legs up to support the desk.”

Oct 10, 2008 by Katie
Overall Rating: 10

• Location, cleanliness, elegant appointments.

“Excellent value, lovely room, helpful staff.”

Sep 24, 2008 by Cyn
Overall Rating: 6

• Very comfortable room.

“No minibar in room. Having said that, the room itself and bed were fine.”

Sep 8, 2008 by brent
Overall Rating: 10

• Good location and fair price.
• Charged outrageous for parking.

“Nice, but to charge your customers to park at your hotel is terrible.”

Sep 7, 2008 by Daniel Asiam
Overall Rating: 9

• Price was good. Very good location and neat.
• Missing Item like disposable spoon, folk and knife.

“Nice Hotel though I stayed there for only one day. I will recommend it
to anyone.”

Sep 4, 2008 by Stephen Livens
Overall Rating: 0

• They had given our room away.

“The Hotel needs to give me a free weekend for the inconvenience that they caused.”

Sep 1, 2008 by Burt
Overall Rating: 3

• The hotel staff was extremely unfriendly.

“My bed was terrible. It definately had a sever slope on it. It was difficult to stay on it without rolling off. There were little red fire ants in the bathroom. The hotel staff was so unapproachable, I didn't even feel it worthwhile to complain. The hotel doesn't have wireless internet inside the rooms making it impossible for two people to use the internet. The restaurant buffet for breakfast was very expensive and all of the food was either dried out or cold. Our waiter Adrian wasn't worth a flip either.”

Jul 11, 2008 by Nora Torres from Dallas
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Free shuttle.
• Customer service from the desk manager.

“The kid at the front desk would not give me a key to the room even when my husband came down to get it for me. He insisted that I would need an ID in order to get a key. The room was in my husband's name. Kid at the front desk was tremendously rude and racist. I say this because there was a woman in front of me who lost her key and was not asked for an ID in order to get a replacement key. We do not appreciate the rude and impatient service that we received. Austin is a friendly city. However, Hilton needs to get rid of this kid. He really hurts the Hilton service reputation.”

Jul 11, 2008 by Nora Torres from Dallas
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Free shuttle.
• Customer service from the desk manager.

“The kid at the front desk would not give me a key to the room even when my husband came down to get it for me. He insisted that I would need an ID in order to get a key. The room was in my husband's name. Austin is a friendly city. However, Hilton needs to get rid of this kid. He really hurts the Hilton service reputation.”

Nov 18, 2005 by Jonathan from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Once I found it at night, was convenient. staff was very helpful.
• First time, hard to find, off main IH35.

“Was clean and had all the amenities we needed in the room and elsewhere. Rooms are easy to find and elevators are accessible. Our stay was not very long to comment on in-hotel food or other offerings.”

Nov 17, 2005 by Raymond from Brownsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient.
• No scenery--metro area.

“Close to I-35, quick shot to Austin. No major problems..”

Nov 17, 2005 by Ann from Palos Verdes Estates, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to airport, friendly staff, nice rooms with internet.
• Nothing.

“Nice business hotel closest to Austin Airport!”

Nov 17, 2005 by Brendan from Austin, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[3]

• The Rooms were a great size.
• The service was an F- I have never been treated so bad.

“The worst stay I have ever had. The front desk was rude the valet left me waiting every time I needed my Truck. The room was not as described I would not stay in another HILTON even if It was the only one open.”

Nov 16, 2005 by Betty from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very beautifully decorated with stone, trees, plants and waterfalls. It was also very clean. The staff was great and the room was lovely.
• Paying $8.00 per day for parking.

“Great place to stay. I would highly recommend it to friends. ”

Nov 16, 2005 by Tim from Huntsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was new and extremely clean and comfortable.
• The hotel was a little far from the restaurant areas of Austin.

“I received a very nice nonsmoking room with double beds as I requested from the hotel. I was very impressed with the cleanliness of the hotel. The hotel looks very new and roomy. They also have a nice pool area that was well received by my sons. I would definitely stay here again.”

Nov 14, 2005 by Dan from Trenton, NJ
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• It was close to airport.
• The staff treated me poorly. They gave me a handicapped room which I said I wouldn't prefer.

“13. Cont. I asked for Toothpaste as I had forgot mine. They said they would be right up. Never showed.”

Nov 13, 2005 by Gm from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Beautiful facility, design is awesome.
• Overcharged initially for parking.

“Nice location at airport, but initially confusing on arrival. Great new facility, beautifully done - nice design.very clean & spacious. Attendants tried to charge me 3 times for parking, but got it worked out.”

Nov 7, 2005 by Tad from Chandler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The room was clean and well appointed.
• It's ugly and the fertilizer on the flower beds smelled atrocious.

“This Hilton wont impress anyone but it's new, clean and convenient to nothing but the airport.”

Nov 3, 2005 by Molly from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Good bed, quiet and clean.
• Charge to park when you are in the middle of nowhere.

“Very nicely done, clean, nice valet-check in service.”

Nov 2, 2005 by Lisa from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Given handicap accessible room without telling me.

“Beautiful hotel located on airport grounds. Well insulated for quietness although room doors were loud when closing.”

Nov 2, 2005 by Patrick from Grand Prairie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is new and has the atmosphere of the Gaylord in Grapvine TX.
• Distance from downtown but I got over it a taxi for 2 was only 15.00.

“Excellent design, very modern.”

Nov 2, 2005 by Sue from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• I liked the beautiful fresh decor and the high end toiletries.
• There were no non-smoking rooms available so we had to take a room on a smoking floor. Could sometime smell the smoke.

“Overall a very pleasant stay. Decor was fresh and attractive. We enjoyed the unusual architecture of the building. The hotel was very quiet, which was surprising, given it's location at the airport. Room service was prompt and the food delicious. Would recommend this hotel to others.”

Nov 2, 2005 by Karen from Dallas, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• It is new, clean and close to the airport.
• This hotel is not close to downtown and is not in a pretty part of town. The restaurant is not good. The service, food and atmosphere are bad.

“This is a good hotel for business travel and it is clean and new. However, if you want the fun and excitement of Austin, you will be disappointed. It is isolated at the airport. Parking is $8 per night, water is $4 and you have to pay for internet access. Prepare to pay for EVERYTHING.”

Oct 13, 2005 by Nancy from Denton, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[1] • Location:[6]

• N/A
• Rude front desk staff, bad maid service, pool not heated, they screwed up the billing.

“We were looking for a relaxing weekend, instead we had stress after stress. The hotel is pretty nice looking, but that's about it. The front desk people were rude, the pool was supposed to be heated, our key kept working and then they charged me twice after ward for the room and it took several calls to get it worked out.”

Oct 6, 2005 by Michel from South Padre Island, TX
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[9]

• Good access to all locations.
• Should have absorbed the parking costs. Very Tacky that they charged guests for parking.

“Good overall but needs improvement in Customer Care. All the landscape work was awesome.”

1 of 1 people found this review helpful.

Oct 5, 2005 by Carlton from New Braunfels, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Interior room was cool quite and dark. Great for getting caught up on some much needed rest.
• Poor water pressure, small bathroom, phone cost for local calls, parking cost, airport taxes, no complimentary breakfasts.

“Interior room was large, quite, cool, and dark. Great for catching up on some much needed rest. King size bed may have been one of the new smaller kings. Bathroom was small with very poor shower pressure. Plenty of hot water though. Very convenient for South Austin and the Texas Parks and Wildlife Expo the first weekend in October. Also worked great for jumping onto 183 and driving to North Austin. Missed having a complementary breakfast that lower cost hotels often have now days. I did not notice any places to eat nearby. Having to pay for local calls seems a little outrageous. And parking cost another 8$ per night. Oh, do not forget to add airport taxes to the bill. Overall, it was nice and quite and restful but cost more than anticipated.”

Sep 29, 2005 by Melissa from Nacogdoches, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful and pleasant front desk staff. Nice to be able to order from the menu at the bar till midnight.
• $8 nightly parking fee, but hey, who can complain?

“A very clean, pleasant, spacious airport hotel, not as far out of town as it might seem. Just a quick trip down Riverside Drive to all Austin downtown activities. It's a great place for UT parents who have kids in apartments on Riverside Drive. Thanks.”

Sep 27, 2005 by Mary from Carmine, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Unusual shape-size, interior lobby, clean large rooms.

“This is an old military facility converted into a lovely hotel facility. The location is convenient to the airport and to the highway. Self-parking is very convenient, though there is a charge.”

Sep 21, 2005 by Phil from San Antonio, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• It was clean, and easy to get in and out.
• Too far from downtown Austin.

“$4 bottle of water is a bit much. There was no fridge. Ice machine on our 3rd floor didn't work. I had to go to the 2nd floor. Valet parking stops at 9PM, and no valet parking on Sunday. I paid for valet parking but had to get my own car.”

Sep 21, 2005 by Carl from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It is located right on the airport property.
• They charge $8 a night for your parked car.

“Hotel was beautiful. Breakfast was quite good. Late night drinks were good (although a bit expensive). The cleaning staff was quite friendly as was the check-in and check-out procedure and personnel. A very enjoyable stay.”

Sep 21, 2005 by Ed from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• 11 ft ceilings, great pool and spa.
• They charge for parking.

“The hotel is very nice and location is great being at the airport. Pool and spa were very nice. ”