User Reviews for Hilton Austin Airport

Research User Reviews for Hilton Austin Airport (21-40 of 183)

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Nov 24, 2008 by John from Pasadena,TX
Overall Rating: 5

• Bed was comfortable.
• Bathroom had mold growing in it.

“Hotel staff was very unfriendly at best. No one was out front to greet guest. The front lobby had two people one was driving the shuttle bus. The other could care less. There was no valet and lots of signs that said shuttle bus parking all others to be towed away. Parking $11 with no attendant. Internet another $11 charge.”

Nov 19, 2008 by Nicole from Yuma,AZ
Overall Rating: 6

• Nothing really stands out.
• Some of the hotel staff was unprofessional and one in particular was rude, another was highly inappropriate.

“I tried several items from the hotel menu, and overall the food was mediocore at best. There were some unprofessional hotel staff (and I'm not a difficult person). Overall, it was clean and seemed safe with no major issues except for with some of the hotel staff.”

Nov 6, 2008 by
Overall Rating: 8

• The beds & covers were wonderful!
• No free access to internet in room; $11.00 per day parking.

“Close to the airport and 5-7 miles from downtown Austin. Great location for conferences. However, I was upset over the additional $9.95 for internet in the room and an additional $11.00 to park--the park lot was huge and nearly empty. So whatever price you pay, add $20.00 per day for the amenities which are normally included in a standard room price. Also, the writing desk in the room was cracked at both forward sections on the table; we had to keep lifting the front legs up to support the desk.”

Oct 10, 2008 by Katie
Overall Rating: 10

• Location, cleanliness, elegant appointments.

“Excellent value, lovely room, helpful staff.”

Sep 24, 2008 by Cyn
Overall Rating: 6

• Very comfortable room.

“No minibar in room. Having said that, the room itself and bed were fine.”

Sep 8, 2008 by brent
Overall Rating: 10

• Good location and fair price.
• Charged outrageous for parking.

“Nice, but to charge your customers to park at your hotel is terrible.”

Sep 7, 2008 by Daniel Asiam
Overall Rating: 9

• Price was good. Very good location and neat.
• Missing Item like disposable spoon, folk and knife.

“Nice Hotel though I stayed there for only one day. I will recommend it
to anyone.”

Sep 4, 2008 by Stephen Livens
Overall Rating: 0

• They had given our room away.

“The Hotel needs to give me a free weekend for the inconvenience that they caused.”

Sep 1, 2008 by Burt
Overall Rating: 3

• The hotel staff was extremely unfriendly.

“My bed was terrible. It definately had a sever slope on it. It was difficult to stay on it without rolling off. There were little red fire ants in the bathroom. The hotel staff was so unapproachable, I didn't even feel it worthwhile to complain. The hotel doesn't have wireless internet inside the rooms making it impossible for two people to use the internet. The restaurant buffet for breakfast was very expensive and all of the food was either dried out or cold. Our waiter Adrian wasn't worth a flip either.”

Jul 11, 2008 by Nora Torres from Dallas
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Free shuttle.
• Customer service from the desk manager.

“The kid at the front desk would not give me a key to the room even when my husband came down to get it for me. He insisted that I would need an ID in order to get a key. The room was in my husband's name. Kid at the front desk was tremendously rude and racist. I say this because there was a woman in front of me who lost her key and was not asked for an ID in order to get a replacement key. We do not appreciate the rude and impatient service that we received. Austin is a friendly city. However, Hilton needs to get rid of this kid. He really hurts the Hilton service reputation.”

Jul 11, 2008 by Nora Torres from Dallas
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• Free shuttle.
• Customer service from the desk manager.

“The kid at the front desk would not give me a key to the room even when my husband came down to get it for me. He insisted that I would need an ID in order to get a key. The room was in my husband's name. Austin is a friendly city. However, Hilton needs to get rid of this kid. He really hurts the Hilton service reputation.”

Nov 18, 2005 by Jonathan from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Once I found it at night, was convenient. staff was very helpful.
• First time, hard to find, off main IH35.

“Was clean and had all the amenities we needed in the room and elsewhere. Rooms are easy to find and elevators are accessible. Our stay was not very long to comment on in-hotel food or other offerings.”

Nov 17, 2005 by Raymond from Brownsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient.
• No scenery--metro area.

“Close to I-35, quick shot to Austin. No major problems..”

Nov 17, 2005 by Ann from Palos Verdes Estates, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to airport, friendly staff, nice rooms with internet.
• Nothing.

“Nice business hotel closest to Austin Airport!”

Nov 17, 2005 by Brendan from Austin, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[3]

• The Rooms were a great size.
• The service was an F- I have never been treated so bad.

“The worst stay I have ever had. The front desk was rude the valet left me waiting every time I needed my Truck. The room was not as described I would not stay in another HILTON even if It was the only one open.”

Nov 16, 2005 by Betty from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very beautifully decorated with stone, trees, plants and waterfalls. It was also very clean. The staff was great and the room was lovely.
• Paying $8.00 per day for parking.

“Great place to stay. I would highly recommend it to friends. ”

Nov 16, 2005 by Tim from Huntsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was new and extremely clean and comfortable.
• The hotel was a little far from the restaurant areas of Austin.

“I received a very nice nonsmoking room with double beds as I requested from the hotel. I was very impressed with the cleanliness of the hotel. The hotel looks very new and roomy. They also have a nice pool area that was well received by my sons. I would definitely stay here again.”

Nov 14, 2005 by Dan from Trenton, NJ
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• It was close to airport.
• The staff treated me poorly. They gave me a handicapped room which I said I wouldn't prefer.

“13. Cont. I asked for Toothpaste as I had forgot mine. They said they would be right up. Never showed.”

Nov 13, 2005 by Gm from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Beautiful facility, design is awesome.
• Overcharged initially for parking.

“Nice location at airport, but initially confusing on arrival. Great new facility, beautifully done - nice design.very clean & spacious. Attendants tried to charge me 3 times for parking, but got it worked out.”

Nov 7, 2005 by Tad from Chandler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The room was clean and well appointed.
• It's ugly and the fertilizer on the flower beds smelled atrocious.

“This Hilton wont impress anyone but it's new, clean and convenient to nothing but the airport.”

Nov 3, 2005 by Molly from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Good bed, quiet and clean.
• Charge to park when you are in the middle of nowhere.

“Very nicely done, clean, nice valet-check in service.”

Nov 2, 2005 by Lisa from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Given handicap accessible room without telling me.

“Beautiful hotel located on airport grounds. Well insulated for quietness although room doors were loud when closing.”

Nov 2, 2005 by Patrick from Grand Prairie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is new and has the atmosphere of the Gaylord in Grapvine TX.
• Distance from downtown but I got over it a taxi for 2 was only 15.00.

“Excellent design, very modern.”

Nov 2, 2005 by Sue from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• I liked the beautiful fresh decor and the high end toiletries.
• There were no non-smoking rooms available so we had to take a room on a smoking floor. Could sometime smell the smoke.

“Overall a very pleasant stay. Decor was fresh and attractive. We enjoyed the unusual architecture of the building. The hotel was very quiet, which was surprising, given it's location at the airport. Room service was prompt and the food delicious. Would recommend this hotel to others.”

Nov 2, 2005 by Karen from Dallas, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• It is new, clean and close to the airport.
• This hotel is not close to downtown and is not in a pretty part of town. The restaurant is not good. The service, food and atmosphere are bad.

“This is a good hotel for business travel and it is clean and new. However, if you want the fun and excitement of Austin, you will be disappointed. It is isolated at the airport. Parking is $8 per night, water is $4 and you have to pay for internet access. Prepare to pay for EVERYTHING.”

Oct 13, 2005 by Nancy from Denton, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[1] • Location:[6]

• N/A
• Rude front desk staff, bad maid service, pool not heated, they screwed up the billing.

“We were looking for a relaxing weekend, instead we had stress after stress. The hotel is pretty nice looking, but that's about it. The front desk people were rude, the pool was supposed to be heated, our key kept working and then they charged me twice after ward for the room and it took several calls to get it worked out.”

Oct 6, 2005 by Michel from South Padre Island, TX
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[9]

• Good access to all locations.
• Should have absorbed the parking costs. Very Tacky that they charged guests for parking.

“Good overall but needs improvement in Customer Care. All the landscape work was awesome.”

1 of 1 people found this review helpful.

Oct 5, 2005 by Carlton from New Braunfels, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Interior room was cool quite and dark. Great for getting caught up on some much needed rest.
• Poor water pressure, small bathroom, phone cost for local calls, parking cost, airport taxes, no complimentary breakfasts.

“Interior room was large, quite, cool, and dark. Great for catching up on some much needed rest. King size bed may have been one of the new smaller kings. Bathroom was small with very poor shower pressure. Plenty of hot water though. Very convenient for South Austin and the Texas Parks and Wildlife Expo the first weekend in October. Also worked great for jumping onto 183 and driving to North Austin. Missed having a complementary breakfast that lower cost hotels often have now days. I did not notice any places to eat nearby. Having to pay for local calls seems a little outrageous. And parking cost another 8$ per night. Oh, do not forget to add airport taxes to the bill. Overall, it was nice and quite and restful but cost more than anticipated.”

Sep 29, 2005 by Melissa from Nacogdoches, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful and pleasant front desk staff. Nice to be able to order from the menu at the bar till midnight.
• $8 nightly parking fee, but hey, who can complain?

“A very clean, pleasant, spacious airport hotel, not as far out of town as it might seem. Just a quick trip down Riverside Drive to all Austin downtown activities. It's a great place for UT parents who have kids in apartments on Riverside Drive. Thanks.”

Sep 27, 2005 by Mary from Carmine, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Unusual shape-size, interior lobby, clean large rooms.

“This is an old military facility converted into a lovely hotel facility. The location is convenient to the airport and to the highway. Self-parking is very convenient, though there is a charge.”

Sep 21, 2005 by Phil from San Antonio, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• It was clean, and easy to get in and out.
• Too far from downtown Austin.

“$4 bottle of water is a bit much. There was no fridge. Ice machine on our 3rd floor didn't work. I had to go to the 2nd floor. Valet parking stops at 9PM, and no valet parking on Sunday. I paid for valet parking but had to get my own car.”

Sep 21, 2005 by Carl from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It is located right on the airport property.
• They charge $8 a night for your parked car.

“Hotel was beautiful. Breakfast was quite good. Late night drinks were good (although a bit expensive). The cleaning staff was quite friendly as was the check-in and check-out procedure and personnel. A very enjoyable stay.”

Sep 21, 2005 by Ed from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• 11 ft ceilings, great pool and spa.
• They charge for parking.

“The hotel is very nice and location is great being at the airport. Pool and spa were very nice. ”

Sep 21, 2005 by Odie from Bay City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean. Great price for the highest of quality.
• A little further away than we wanted but for the price and quality it was worth it.

“Great rooms, friendly staff. Can't wait to stay there again.”

Sep 20, 2005 by Laura from Alvin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Despite being at the airport the hotel was quiet.
• Daily parking fee.

“This hotel was exceptional value for the money paid. The room was nice and big, clean and quiet. The only drawback was the daily parking fee of $8.00.”

Sep 12, 2005 by Jeroen from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Fantastic staff and beautiful architecture.
• $4 for a bottle of drinking water.

“This hotel has a history as a cold war airforce stronghold or so. Therefore it is round (totally) and has great modern architecture. It is an experience. On top, the staff was extremely nice and helpful. We had a great stay. It is about 6 miles from the Capitol.”

Sep 1, 2005 by Natalie from Marshall, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[8]

• friendly staff
• no towels in room very dark rooms

“rooms very dark especially interrior rooms no towels in room at checkin got them to us very quickly but not what i expected from hilton”

Aug 31, 2005 by Isaac from Wichita Falls, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the set up of the hotel and the staff was wonderful
• The parking is the only thing I can say they could improve on

“I give this hotel 4 stars”

Aug 31, 2005 by Phil from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• clean new, very easy to access coming in from Houston off of 71,staff was super nice
• rooms were a little small

“Small rooms but very nice and new Roomy bathroom with granite tops. Lobby and Bar area are as nice as any 4 star hotel. Overall a great place to stay and excellent price.”

Aug 30, 2005 by Kenneth M. from Lumberton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and comfortable.

“The staff was very pleasant to do business with. And the facilities were very nice.”

Aug 30, 2005 by Everic from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[6]

• Staff was professional, and courteous, and helpful. Rooms were immaculate.
• The location was a bit out of the way, and parking should be free.

“I would recommend this hotel to others. . I was more than satisfied with my stay and quality of the hotel.”

Aug 29, 2005 by Wesley from Humble, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[3]

• Room Size was nice.
• I wanted something closer to down town. (Parking charge 8.00 pr Day was not mintioned)

“Liked the hotel but not to many places to eat near by, over all nice hotel.”

Aug 28, 2005 by Bernie from Reno, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Large open spaces, nice pool and exercise room, nice staff

“Close to airport in Austin and convenient. It was clean, bright and airy. The room was large.”

Aug 27, 2005 by Evelyn from League City, TX
Overall Rating: 2
Cleanliness:[8] • Staff:[10] • Location:[10]

• friendly prompt staff
• not rated correctly, I believe it got a good rating just because of the name Hilton

“hotel is very near airport if thats what you need but is also in the middle of acres and acres of bare land and they still charge for parking, felt like a big rip off to me”

Aug 27, 2005 by Jessica from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• the hotel was clean and staff friendly
• nothing

“the hotel was very nice, clean, staff was very helpful and friendly”

Aug 26, 2005 by Ted from Atlanta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

“I've stayed at the Austin Hilton several times ”

Aug 25, 2005 by Hans from Carriere, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• everything was great, loved the alarm clocks

“Hotel staff was great. Rooms were very clean and spacious. Love the lobby. Even the food was great.Would definately stay there again when in Austin.”

Aug 24, 2005 by Wayne from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, good location, ample parking
• I DID NOT LIKE BEING CHARGED $16.OO FOR PARKING!!!!!

“I enjoyed the stay at the hotel before and certainly did not remember a charge for parking. If they are going to accept a bid for a room they should, at least, leave a note that their will be a parking charge for leaving your vehicle in their parking lot. I was very displeased and I do hope they are notified. I did not have time to check out so I did not get to verbalize my dissatisfaction with the charge. It was just added to my credit card.”

Aug 24, 2005 by Gina from Sherman, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• very nice room, nice location, nice bar and restaurant
• had to pay for parking

“very high quality hotel. excellent location for ut parents. excellent rooms and lobby area. would definately stay again.”

Aug 22, 2005 by Eldon from San Diego, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[5]

“Not quite up to a 3 star rating...more like a Hampton Inn rather than a Hilton (without the free breakfast). You have to pay for parking, $8 a day (although I was never charged according to my checkout statement).”