User Reviews for Extendedstay America Austin North

Research User Reviews for Extendedstay America Austin North (1-20 of 60)

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Nov 17, 2005 by Mercedes from Lamesa, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Affordable, clean, great location.
• The coffee maker was out of order and it took two days for the staff to get a replacement that had all the parts.

“They are remodeling - however that did not affect my stay.”

Nov 2, 2005 by Willie from Las Vegas, NV
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Not as good as others I have stayed.
• Not as sharp.

“Good for a short stay.”

Jul 29, 2005 by Anonymous from Sugarland, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• nice location

“Hotel is structured in a different way which I was used to. The lounge and check in area is on 2nd floor. It takes a while to find the place to check in.”

Jul 29, 2005 by Karen from Corona, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[7]

• the staff upgraded our room a/o odors
• Very dirty carpet and everything else, will not stay here again

“They need a good cleaning crew and the carpets replaced or at least cleaned. We had to ask for towels. The morning continental breakfast was good though.”

Jul 19, 2005 by Rex from Bryan, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice Suites
• Nothing bad to say

“Great suites and price.”

Jul 19, 2005 by Debbie from Houston, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[5]

• kitchen with microwave, refrigerator, dishwasher
• Terrible road noise--needed earplugs; filthy carpet in elevator; stained carpet in corridors, no breakfast on weekends

“Nice clean room with a kitchen. Very close to highway, so you hear road noise all night. You'll need earplugs (which I had) if you want to sleep. Breakfast was sparse during the week and non-existant on weekends. This would be a nice place if they replaced the filthy, smelly carpet in elevator. Corridor carpet also needs to be replaced. I've stayed at this hotel many times before when it was the Wellesley Inn & Suites and liked it much better then. Extended Stay needs to spend a little on upkeep.”

Jul 7, 2005 by Ulvi from Richardson, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location. For the price, it was clean and very functional.
• Front desk was not very welcoming. Couldn't call front desk from phone in the room,.

“The hotel was quite good for the price. It is alsogood for longer stays (kitchenette, couch, fridge etc.) although mine was a short stay. Front desk was not very welcoming. For example, they haven't said anything about the free breakfast (that it exists and hours). It was very good value overall.”

Jul 5, 2005 by Bruce from Heflin, LA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[4]

• Very clean.
• Only one bed available. Interstate noise was unbearable.

“The hotel was convienient to interstate but was not able to accomodate a family of four.”

Jun 30, 2005 by David from Port Arthur, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[3]

• Nice rooms pool was great loved wooded area surrounding hotel
• Hard to find at night no lighted sign and night clerk was not very knowlageable of area about location

“Over all the hotel was about a 7 we were satisfied with our stay rooms were clean and in order.”

Jun 28, 2005 by Aimee from Seabrook, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The amenities, such as fitness center and kitchen
• Air conditioning and phone in first room did not work

“The hotel itself was difficult to find because the sign does not light up and I was driving at night. The room I originally was assigned did not have a working air conditioner and one of the phones did not work. However, when I asked for another room, the desk clerk was very accomodating and friendly, which I appreciated after my long drive. The room was very clean and everything in this room did work.”

Jun 25, 2005 by Molly from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The size of the room
• One of the showers did not work correctly

“This hotel had a great staff, large rooms, and a convenient location. I enjoyed my stay very much.”

Jun 17, 2005 by Angela from Stephenville, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[6]

• The staff was very friendly and the room was very quiet and clean.
• The bed was hard as a rock, seriously. I did not sleep all night.

“It was a good room for the price, but the bed was horrible. It did have the best shower I have ever seen though. The staff were very nice and helpful. I enjoyed my stay, just not the bed!”

Jun 16, 2005 by Barbara from Spring, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[10] • Location:[10]

• Entrance was easy to room,parking very close,could cook if you choose.
• Many features were not working.

“Room was great in layout, unfortunately the phone did not work,refrigerator did not cool,TV remote did not work,none of the vending machines worked.”

Jun 15, 2005 by Ricki &. from Jacksonville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is good that hotels are participating in this. It is better than rooms going empty. It was great!
• The halls spelled of cigarette smoke.

“The hotel was great and we thank them for letting us stay.”

May 30, 2005 by Reagen from Stafford, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Nice location, has internet
• First time, they billed me full price, second time, they had me down for 1 night instead of 3.

“Nice enough, clean rooms, decent amenities, wired and wifi internet for $4/week.”

May 27, 2005 by Barry from Houston, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[5]

• Nothing
• Fridge did not work, TV did not work, Green Slime in Pool

“Awful Hotel. Pool was cloudy with Green Slime growing on all walls. Hair from previous guest in shower. Refridgerator did not work. TV remote control did not work. Staff was friendly, but not at the desk when scheduled. A horribly managed Hotel. ”

May 25, 2005 by David F. from Springtown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff works very hard to keep everyone happy.

“Great place to stay in a city that is generally too fast for country folks like myself.”

May 22, 2005 by Bill from Pearland, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly staff.
• Failed to remedy the room deficiencies.

“Many room deficiencies. Microwave didn't work, light bulbs missing from lamps, toilet ran continuously, no batteries in remote controls. After submitting a request for repair, only the microwave was replaced. The replacement only barely worked and barely heated the food. The hotel has wireless internet access, but ask for a room that can actually get a signal first. Even if you have a room near a signal, it's VERY weak. There is a bit of highway noise in the back of the hotel, so the front rooms are probably really bad.”

Mar 29, 2005 by Courtney from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[9]

• It was cheap and close to Cirque du Soliel's Varekai.
• We weren't on the ground floor and no Saturday breakfast.

“Overall, it far exceeded my expectations. Austin was a waypoint in a grander scheme, and the only reason for being in Austin was Cirque du Soliel's Varekai, which we missed while it was here in Houston. So: I had very low expectations. A tent with facilities within walking distance would have almost been sufficient. Location, price, appearance, cleanliness, and amenities were all top notch. Given the extended stay purpose of the property, I really can't quibble about the relative difficulty (compared to a motel) of getting from room to car and back again. That, and the aforementioned lack of breakfast were about the only two gripes I could generate. I'd gladly stay at a similar property any time, for any reason. ”

Mar 27, 2005 by Lanette from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Continental Breakfast. Room had a mini kitchen.
• The carpet was a little old and needed to be replaced.

“Worth the price I paid. Really convienent to where we needed to go. Enjoyed the continental breakfast and cable television. ”

Mar 14, 2005 by Dennis from Auburn, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[8] • Location:[9]

• Landscaping around hotel was park like.
• Traffic noise, mold in shower, no maid service.

“This Extended Stay America hotel did not deserve a 2 star rating, not even a 1 star rating. The shower was moldy, the room was large but spartan (not inviting), traffic noise from I-35 kept me awake for three nights, there's no maid service, and someone had dipped one of the light bulbs in a smelly substance so that it would emit an odor when turned on.”

Mar 14, 2005 by Rodolfo from Edinburg, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Its beautiful
• They don't clean the rooms daily. They only clean them before you go in and after you leave.

“We were very happy with the hotel, but disliked the fact that when we asked for the time the cleaning crew came in, they told us they would not clean the room thoroughly. Aside from that, it was a great room and the people that work there were also very helpful and friendly.”

Mar 13, 2005 by Sheree from Irving, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Big clean room
• lighting in parking area

“wish I could get this hotel every time in Austin”

Mar 10, 2005 by Mark from Mckinney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Big separate rooms, very clean, kitchenette, 2 TVs!
• 0

“0”

Mar 9, 2005 by Gene from Burbank, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[10] • Location:[8]

• Front Desk staff was helpful
• NO HOUSEKEEPING during our stay

“We got caught in a hotel change between Wellesley Inn & Suites to ExtendedStay America. When we purchased we selected Wellesley and expected full service. When the property changed hands the housekeeping policy changed to no service for stays of 1-3 days...extremely disappointing as we had no control over the change.”

Mar 6, 2005 by Martin from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• very helpful staff
• a few small items in the room needed fixing

“great location, terrific staff, cheaply built building, but quiet rooms only if you ask for those away from the freeway”

Mar 3, 2005 by Chuck from Mckinney, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[6]

• lots of space

“nice rooms, kitchenette, etc. Wi-fi is installed, but not really free. beats other 2 star hotels I've stayed at.”

Mar 2, 2005 by Arthur from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel was great

“Great location, great rooms, very clean , great lounge area, and pool.”

Feb 25, 2005 by Carol from Montgomery, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Huge 2 room suite...unespected kitchen, 2 tvs!! Great!!
• The bathtub could have used bleaching...black stain in the bottom...wouldn' t have wanted to take a bath in there...

“Easy transaction at front desk...very quiet hotel...beautiful grounds (huge old oak trees). The two room suite was VERY unexpected at the price...full kitchen facilities (complete with dishwasher)...comfortable bed...two televisions...breakfast bar. Very, very comfortable and convenient.”

Feb 23, 2005 by Tom from Kingwood, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Desk manager friendly & helpful.
• Hotel signage lighting was not working, hard to find.

“We found this hotel to be clean, quiet and cost effective.”

Feb 23, 2005 by Veronica from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The price was great, and the desk person was very helpful.
• The hotel was a bit far from things we needed to do.

“The hotel was inexpensive, clean, easy to find, and the room was spacious. the kitchenette was very convenient. i'd definatly stay here again.”

Feb 23, 2005 by Robin from Canyon Lake, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[6]

• it actually had pay per view!
• it was dark and hard to find - the sign wasn't illuminated.

“The last time I stayed at this brand hotel, it was at a different location - but in the same city. It was horrable - it was old and dingy and smelled musty. I would only stay in there to sleep. This other location was fantastic. Very clean, seemed relatevely new, had pay per view, etc. I wish I would have know and it would have stayed all weekend. When I rent a 2 star hotel, it is to crash only - but I could have really relaxed in this room.”

Feb 22, 2005 by John from Shady Shores, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[1]

• It was terrible.

“The worst stay we've experienced in many years. I called before leaving the DFW area to asked for a non-smoking room and was told it was done. On arrival, the room we were assigned was smoking. We were given a non-smoking room, but it was next to the interstate and so noisy that we could not sleep. The property had a very tired look. The clerk on duty when we checked in had a poor attitude--he was doing us a big favor by serving us.”

Feb 17, 2005 by Stacey from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• They were very friendly
• none

“This was a very nice place to stay, and I had no problems”

Feb 16, 2005 by Faisal from Spring, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Cleanliness & appearance of hotel.
• Asked clerk specific driving instructions, sent me to an opposite side of town.

“My stay at Extended Stay America Austin North was great. I loved the atmosphere, the cleanliness, and the comfort of the hotel and room.”

Feb 15, 2005 by Cindy from Encinitas, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Checkin person very friendly and helpful.
• Checkout person - some of towels in room not folded, looked used.

“Very pleasant, helpful check-in person assigned a convenient room. Hard to find, not very friendly check-out person. Breakfast ok. Room clean, except some of towels not seeming clean, not folded, tub had old soil (scrubbing had been attempted). Somewhat spartan, but fine for one night. Nice grounds, has exercise room. Hotel obviously in transit stage from prior name.”

Feb 14, 2005 by Rolf from Sugar Land, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Includes continental breakfast and has an exercise room.
• Could be cleaner, no paper towels or soap in the kitchenette.

“It is not dirty, its just doesn't feel clean.”

Feb 10, 2005 by Patrice from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• friendly and helpful staff, prompt response

“The room was very clean and neat and spacious. The staff was very friendly and helpful.
I really enjoyed my visit and wish I could have stayed longer.”

Feb 6, 2005 by Sonya from Austin, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[6] • Location:[6]

• The staff was friendly.
• It did not have any of the accomadations that it said it did

“The hotel had just been bought by another chain. They were out of everything,and did not clean our room the whole time we were there. The staff was nice and really had no control over the terrible state of the hotel.”

Feb 6, 2005 by Donald from Rosenberg, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great stay for a bargain rate!
• Hard to find, the sign was not lit up and it was dark.

“Found the room comfortable and clean. Plenty of space in the room and it was a very reasonable price. ”

Jan 25, 2005 by Somendra from Houston, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[9]

• free local calls
• unclean, stinginess--little supplies, disappointing

“This simply doesn't rate two stars. Maid service occurs only once a week--which results in odors in the hallways, rooms. Generally unclean. Very stingy--one bar of soap, no shampoo, no paper towels, broken exercise equipment. This hotel should be downgraded to one star-it doesn't meet priceline's standards. I stayed at a Clarion the previous night and the differences could not be more stark. While it was a Wellesley franchise, before it was bought by Extended Stay, it was able to maintain the two star standard. ”

Jan 25, 2005 by Wendy from Windthorst, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[7]

“Very loud in room all day/night, breakfast not available, no remote to bedroom TV, internet not available. not bad, but more like a 1 star.”

Jan 24, 2005 by Ward from Coppell, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Exceptional value and extremely friendly staff
• My room fronted the highway. I'm a very light sleeper and the traffic noise was a problem

“I was extremely pleased with my stay at the hotel. If I would have had a room at the back of the hotel where the highway noise wasn't a factor, everything would have been great.”

Dec 1, 2004 by James M. from Springdale
Overall Rating: 7

“The only problem was with the other residents. The hotel was full of 9-13 year old boy soccer players who loved to ride the elevator & bounce balls in the hall. If I had paid regular price I would have complained... BUT...overall, we were satisifed.”

Nov 30, 2004 by Mark P. from Dallas
Overall Rating: 8

“I enjoyed my stay at this establishment. The room was exactly what I expected, and was clean when I arrived. The staff was amenable, and helpful. I was, however, disappointed that the internet access was not free. The cost was approximately $10/day for their wireless service. Particularly in Austin (where Denny's has free wireless access), this was a fairly large detractor. For the price I paid, I was very happy with the quality of the room and facilities.”

Nov 10, 2004 by
Overall Rating: 5

“This has always been one of my favorite hotels to stay due to cleanliness, location and friendliness of staff. The one exception this last visit was the excessive charge for the use of the 6 minutes of video game my 6 yr. old son accidentally connected to on the TV. I attempted to resolve it due to multiple connection fees being billed and I was told I had to pay it regardless. I was really dissapointed by that incident. I have stayed there at least 7 times in the last year. That unfriendliness of that employee is enough for me to not ever go back.”

Nov 10, 2004 by
Overall Rating: 5

“I was given a smoking room and it smelled terrible and the room was hard to locate. Not a great experience.”

Oct 4, 2004 by Dr Tonya S. from San Antonio, TX
Overall Rating: 3

“The room was so drastically different from room I had gotten last month for the same price. It was not really equipped for two people unless you where short and small. The customer service was exceptional and excellent!!!”

Sep 30, 2004 by Gary G. from Dallas, TX
Overall Rating: 8

“Showing it's age, but a great place.”

Sep 29, 2004 by Michael A. from Castle Hills, TX
Overall Rating: 4

“Room was in need of renovation (carpet, drapes, and spreads).”