User Reviews for Extendedstay America Austin North

Research User Reviews for Extendedstay America Austin North (21-40 of 60)

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Mar 14, 2005 by Dennis from Auburn, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[8] • Location:[9]

• Landscaping around hotel was park like.
• Traffic noise, mold in shower, no maid service.

“This Extended Stay America hotel did not deserve a 2 star rating, not even a 1 star rating. The shower was moldy, the room was large but spartan (not inviting), traffic noise from I-35 kept me awake for three nights, there's no maid service, and someone had dipped one of the light bulbs in a smelly substance so that it would emit an odor when turned on.”

Mar 14, 2005 by Rodolfo from Edinburg, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Its beautiful
• They don't clean the rooms daily. They only clean them before you go in and after you leave.

“We were very happy with the hotel, but disliked the fact that when we asked for the time the cleaning crew came in, they told us they would not clean the room thoroughly. Aside from that, it was a great room and the people that work there were also very helpful and friendly.”

Mar 13, 2005 by Sheree from Irving, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Big clean room
• lighting in parking area

“wish I could get this hotel every time in Austin”

Mar 10, 2005 by Mark from Mckinney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Big separate rooms, very clean, kitchenette, 2 TVs!
• 0

“0”

Mar 9, 2005 by Gene from Burbank, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[10] • Location:[8]

• Front Desk staff was helpful
• NO HOUSEKEEPING during our stay

“We got caught in a hotel change between Wellesley Inn & Suites to ExtendedStay America. When we purchased we selected Wellesley and expected full service. When the property changed hands the housekeeping policy changed to no service for stays of 1-3 days...extremely disappointing as we had no control over the change.”

Mar 6, 2005 by Martin from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• very helpful staff
• a few small items in the room needed fixing

“great location, terrific staff, cheaply built building, but quiet rooms only if you ask for those away from the freeway”

Mar 3, 2005 by Chuck from Mckinney, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[6]

• lots of space

“nice rooms, kitchenette, etc. Wi-fi is installed, but not really free. beats other 2 star hotels I've stayed at.”

Mar 2, 2005 by Arthur from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel was great

“Great location, great rooms, very clean , great lounge area, and pool.”

Feb 25, 2005 by Carol from Montgomery, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Huge 2 room suite...unespected kitchen, 2 tvs!! Great!!
• The bathtub could have used bleaching...black stain in the bottom...wouldn' t have wanted to take a bath in there...

“Easy transaction at front desk...very quiet hotel...beautiful grounds (huge old oak trees). The two room suite was VERY unexpected at the price...full kitchen facilities (complete with dishwasher)...comfortable bed...two televisions...breakfast bar. Very, very comfortable and convenient.”

Feb 23, 2005 by Tom from Kingwood, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Desk manager friendly & helpful.
• Hotel signage lighting was not working, hard to find.

“We found this hotel to be clean, quiet and cost effective.”

Feb 23, 2005 by Veronica from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The price was great, and the desk person was very helpful.
• The hotel was a bit far from things we needed to do.

“The hotel was inexpensive, clean, easy to find, and the room was spacious. the kitchenette was very convenient. i'd definatly stay here again.”

Feb 23, 2005 by Robin from Canyon Lake, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[6]

• it actually had pay per view!
• it was dark and hard to find - the sign wasn't illuminated.

“The last time I stayed at this brand hotel, it was at a different location - but in the same city. It was horrable - it was old and dingy and smelled musty. I would only stay in there to sleep. This other location was fantastic. Very clean, seemed relatevely new, had pay per view, etc. I wish I would have know and it would have stayed all weekend. When I rent a 2 star hotel, it is to crash only - but I could have really relaxed in this room.”

Feb 22, 2005 by John from Shady Shores, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[1]

• It was terrible.

“The worst stay we've experienced in many years. I called before leaving the DFW area to asked for a non-smoking room and was told it was done. On arrival, the room we were assigned was smoking. We were given a non-smoking room, but it was next to the interstate and so noisy that we could not sleep. The property had a very tired look. The clerk on duty when we checked in had a poor attitude--he was doing us a big favor by serving us.”

Feb 17, 2005 by Stacey from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• They were very friendly
• none

“This was a very nice place to stay, and I had no problems”

Feb 16, 2005 by Faisal from Spring, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Cleanliness & appearance of hotel.
• Asked clerk specific driving instructions, sent me to an opposite side of town.

“My stay at Extended Stay America Austin North was great. I loved the atmosphere, the cleanliness, and the comfort of the hotel and room.”

Feb 15, 2005 by Cindy from Encinitas, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Checkin person very friendly and helpful.
• Checkout person - some of towels in room not folded, looked used.

“Very pleasant, helpful check-in person assigned a convenient room. Hard to find, not very friendly check-out person. Breakfast ok. Room clean, except some of towels not seeming clean, not folded, tub had old soil (scrubbing had been attempted). Somewhat spartan, but fine for one night. Nice grounds, has exercise room. Hotel obviously in transit stage from prior name.”

Feb 14, 2005 by Rolf from Sugar Land, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Includes continental breakfast and has an exercise room.
• Could be cleaner, no paper towels or soap in the kitchenette.

“It is not dirty, its just doesn't feel clean.”

Feb 10, 2005 by Patrice from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• friendly and helpful staff, prompt response

“The room was very clean and neat and spacious. The staff was very friendly and helpful.
I really enjoyed my visit and wish I could have stayed longer.”

Feb 6, 2005 by Sonya from Austin, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[6] • Location:[6]

• The staff was friendly.
• It did not have any of the accomadations that it said it did

“The hotel had just been bought by another chain. They were out of everything,and did not clean our room the whole time we were there. The staff was nice and really had no control over the terrible state of the hotel.”

Feb 6, 2005 by Donald from Rosenberg, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great stay for a bargain rate!
• Hard to find, the sign was not lit up and it was dark.

“Found the room comfortable and clean. Plenty of space in the room and it was a very reasonable price. ”

Jan 25, 2005 by Somendra from Houston, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[9]

• free local calls
• unclean, stinginess--little supplies, disappointing

“This simply doesn't rate two stars. Maid service occurs only once a week--which results in odors in the hallways, rooms. Generally unclean. Very stingy--one bar of soap, no shampoo, no paper towels, broken exercise equipment. This hotel should be downgraded to one star-it doesn't meet priceline's standards. I stayed at a Clarion the previous night and the differences could not be more stark. While it was a Wellesley franchise, before it was bought by Extended Stay, it was able to maintain the two star standard. ”

Jan 25, 2005 by Wendy from Windthorst, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[7]

“Very loud in room all day/night, breakfast not available, no remote to bedroom TV, internet not available. not bad, but more like a 1 star.”

Jan 24, 2005 by Ward from Coppell, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Exceptional value and extremely friendly staff
• My room fronted the highway. I'm a very light sleeper and the traffic noise was a problem

“I was extremely pleased with my stay at the hotel. If I would have had a room at the back of the hotel where the highway noise wasn't a factor, everything would have been great.”

Dec 1, 2004 by James M. from Springdale
Overall Rating: 7

“The only problem was with the other residents. The hotel was full of 9-13 year old boy soccer players who loved to ride the elevator & bounce balls in the hall. If I had paid regular price I would have complained... BUT...overall, we were satisifed.”

Nov 30, 2004 by Mark P. from Dallas
Overall Rating: 8

“I enjoyed my stay at this establishment. The room was exactly what I expected, and was clean when I arrived. The staff was amenable, and helpful. I was, however, disappointed that the internet access was not free. The cost was approximately $10/day for their wireless service. Particularly in Austin (where Denny's has free wireless access), this was a fairly large detractor. For the price I paid, I was very happy with the quality of the room and facilities.”

Nov 10, 2004 by
Overall Rating: 5

“This has always been one of my favorite hotels to stay due to cleanliness, location and friendliness of staff. The one exception this last visit was the excessive charge for the use of the 6 minutes of video game my 6 yr. old son accidentally connected to on the TV. I attempted to resolve it due to multiple connection fees being billed and I was told I had to pay it regardless. I was really dissapointed by that incident. I have stayed there at least 7 times in the last year. That unfriendliness of that employee is enough for me to not ever go back.”

Nov 10, 2004 by
Overall Rating: 5

“I was given a smoking room and it smelled terrible and the room was hard to locate. Not a great experience.”

Oct 4, 2004 by Dr Tonya S. from San Antonio, TX
Overall Rating: 3

“The room was so drastically different from room I had gotten last month for the same price. It was not really equipped for two people unless you where short and small. The customer service was exceptional and excellent!!!”

Sep 30, 2004 by Gary G. from Dallas, TX
Overall Rating: 8

“Showing it's age, but a great place.”

Sep 29, 2004 by Michael A. from Castle Hills, TX
Overall Rating: 4

“Room was in need of renovation (carpet, drapes, and spreads).”

Sep 29, 2004 by George H. from Athens, TX
Overall Rating: 10

“Outstanding Hotel, from the people to the room. We love it here.”

Sep 28, 2004 by Annette H. from Center
Overall Rating: 1

“The hotel had no rooms with 2 beds. A pullout sofa was available, but only 1 bed. Spoke with night clerk (who was not very friendly). He indicated that there were suites with 2 beds, but they were unavailable to me.”

Sep 23, 2004 by Emily A. from Houston
Overall Rating: 7

“The hotel was average. I liked that the room was an extended-stay suite with a little living room area and kitchenette.”

Sep 23, 2004 by Amalia R. from San Antonio
Overall Rating: 9

“Hotel was in great shape and the staff was very polite.”

Sep 22, 2004 by Leslie I. from Gonzales
Overall Rating: 7

“The hotel was nice but wasn't aware that they accepted pets, when a dog woke me up in the middle of the night. It looked new from the outside but the room decor was not appealing at all. Overall it was satisfactory.”

Sep 22, 2004 by Andrea W. from Houston
Overall Rating: 10

“We were thrilled with the value of Wellesley Inn & Suites and it defiantly exceeded our expectations! The rooms are spacious and the property is beautiful and conveniently located off the freeway. The best part was that they allow pets for an extra $10. We will stay there again!”

Sep 19, 2004 by Richard S. from Southlake, TX
Overall Rating: 4

“The Wellesley Inn And Suites Austin is an old hotel that is not very well kept. The carpet was worn and the couch and bedding was not fresh either. My room was a suite with a kitchenette, but it is not the same quality level of a Residence Inn or Amerisuites which is also listed as the same classification.”

Sep 17, 2004 by
Overall Rating: 9

“At Wellesley Inn I got a friendly welcome. No problems with my reservation. Parking spaces were plentiful. The grounds were very nice and very clean, as was the large pool and pool area. And last but not least, the room was great! It was very clean and roomy. I had everything I needed! I will definitely stay at Wellesley Inn again!”

Sep 14, 2004 by Sarah D. from Spring, TX
Overall Rating: 4

“The hotel was a decent place to stay; however, everything about the room was cheap and the sheets were stained badly. We wanted a 2 1/2 star hotel, but found this to be much lower quality than a Courtyard by Marriott. It was more on par with Motel 6.”

Sep 10, 2004 by Gary U. from Richmond
Overall Rating: 7

“The lady at registration was clueless, saying that they had us registered but there was not a room for us. We left and were going to another hotel and when arrived at the other place she had called to let them know that she in fact did have a room and we should come back. It was very weird and unusual.”