User Reviews for Wingate Inn-Round Rock

Research User Reviews for Wingate Inn-Round Rock (1-20 of 27)

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May 22, 2008 by Silvestre S. from Lockhart, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• Nothing.
• Dishonest staff.

“Left a cosmetic mirror behind and staff claims nothing was in room.”

May 18, 2008 by Carol from Millsap, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• Good location, nice continental breakfast.
• Bed and pillows miserably uncomfortable.

“Room was large and well equipped. Adequate fitness center, good breakfast, pillows and mattress were miserably uncomfortable.”

May 16, 2008 by Ron from Grand Prairie, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Good beds.
• Room was noisy.

“Air conditioner kept cycling which lead to a very noisy evening with little sleep.”

May 8, 2008 by Nikki from Corpus Christi, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I like the breakfast buffet that was included in the price of the hotel.
• The hotel is for business travelers-not for young families.

“The staff at the hotel was very friendly. They apologized for not having enough cribs since we were a late check out. They changed us from one king bed to 2 queens as a result- even at 12 AM! The breakfast buffet, while good, did not have many hot items (only a waffle maker) but I did notice that they have a weekly menu and we were on the "off" day in terms of hot foods. Beds were very comfortable and the linens were clean. Room was a little on the dark side. Overall grade: B”

May 8, 2008 by Jim from Granbury, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Well maintained.
• Vent fan in bathroom was extremely loud.

“Much better than we had expected after reading some of the comments made by others.”

Apr 26, 2008 by Brian from Regan, ND
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean, with a good location and very helpful friendly people.
• Nothing.

“It was a very nice, clean hotel that had nice amenities and very helpful friendly staff. I would recommend this hotel to any one.”

Apr 24, 2008 by Sherry from Holland, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[9]

• They had a great whirlpool.
• When we started to go to bed dogs started barking in an adjacent room and barked all night. We called and complained but were told that they could not.

“They have a great pool and whirlpool. However, There were dogs barking in the next room that barked all night long. When I called to complain I was told that because they were Triple Diamond Clients that it was alright. Needless to say we got no sleep.”

Apr 17, 2008 by Darlene from Sherman, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• That hot foods were included in the breakfast
• It was a 20 minute drive from our adult children

“A nice, clean, comfortable place to stay.”

Dec 12, 2007 by Liz from Cypress, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] •

• Friendly staff, great location, comfortable beds.
• Not enough towels placed in room but easily corrected; toilet was noisy.

“Met our leisure travel needs with easy access to round rock locations. Very comfortable beds.”

Nov 16, 2007 by John from Robstown, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[2] • Location:[8]

• Wireless network worked well.
• Too cold to swim so hot tub had about 20 young children using as pool late at night.

“From the time we walked into the hotel until we got into our room took 1.5 hours. They denied that they over booked and claimed computer problems but could not seem to find rooms for people with reservations. As soon as a large group with sever rooms reserved gave up and left the computer started working and they began assigning rooms. We had requested a room with 2 beds but they kept sending us to rooms with one bed. We were assigned 3 different rooms before they got it right. It took over 1 1/2 hours to get into the room.”

Sep 5, 2007 by Susan from Dallas
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Convenient to where I was going.
• No lights in back parking lot - very dark.

“It wasn't bad, but it was just ok. The hotel needs to be freshened up a bit - new carpet and maybe paint. Customer service was ok - but I don't think the lady at the front desk would have gone out of her way to help. Room was spacious, air conditioner was loud but that kept all the noises out. My bathroom was a haven for crickets so I didn't like going in. The vents in the bathroom are very loud too. Continental breakfast was ok. Would rather stay somewhere else if I had my choice and this was supposed to be a 3 star hotel.”

Sep 5, 2007 by Susan from Mesquite, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Location to event.
• My bathroom was infested with crickets.

“While this wasn't a bad hotel. It could use some freshen up; maybe new paint and new carpets. My room was spacious and comfortable other than the crickets. The air conditioner was noisy but it helped to block out the noises. Nice continental breakfast.”

Aug 27, 2007 by Daryl from La Vergne, TN
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[5]

• Room and facilities were clean and attractive.
• Staff did not respond to problem with the room.

“On the morning of my second day, I explained to the desk staff that my room's air handler was very noisy and malfunctioning. Upon my return to the room that evening, the room was hot (outside temp was approx 90 degrees) and the air handler had failed completely. No one had looked at the problem that day. The only reason someone did look at it was that when I returned to the desk to complain again, the hotel maintenance man was at the desk. Staff gave me a key to another room, offered no help, no meal, comp for a night etc. The staff was not discourteous, but I expected more from staff at a hotel of this rating. I travel to Round Rock at least monthly, but I doubt that I will stay at this Wingate again.”

Jul 16, 2007 by Travis from Cedar Park, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• Location.
• Front desk staff & general management.

“When I got to the hotel, I gave my debit card to the front desk attendant for incidentals. When I received my bill the next day, I was charged extra for the room! They said they had already corrected their mistake but it would take 3-5 days for the credit to show up on my account. It's crazy how they can instantly take the money from me but take almost a full week to refund it! Overall, experience was poor at this Wingate Inn.”

Jun 20, 2007 by Kelly from Canton, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Hotel was clean and close to where I wanted to be.
• Needs a better breakfast. Powders eggs and soy sausage &

“Clean and convenient with nice room layout. Really needs to improve the comp breakfast.”

Jun 14, 2007 by Jon from Winchester, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean and fresh, was very convenient and quiet.
• Really nothing to complain about, except shortage of towels.

“It was a very nice and clean hotel. The sheets were extremely soft and the mattresses were very comfortable. Our only complaint was having to ask for towels, there was only one set in the bathroom, but that was taken care of promptly. We loved that it was so quiet. We enjoyed our stay there very much.”

Jun 14, 2007 by Natasha from Pittsburg, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[8]

• The continental breakfast was good and the lobby area was very nice.
• We were placed in a room on the 3rd floor and it was very hot and smelly in the public area of the 3rd floor.

“Overall it was a nice hotel, we had trouble with our room when we checked and had to move to another room which was not as nice as the first room. The whirlpool/hot tub was not functioning when we were there. The exercise facilities were basic and the room was very warm for working out.”

Jun 6, 2007 by Patti from Columbia, MO
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[6]

• The lobby was attractive.
• Understaffed and incompetent staff, not maintained, hot, dirty.

“I would recommend everyone avoid staying here. Staff inexperienced and unhelpful. Other family members stayed also and because the staff could not figure out how to give them the quoted AAA rate, they were forced to pay a much higher rate. The rooms were not clean. Toilet was not bolted down and felt unsafe to use. The exhaust fan in the restroom was broken. The carpet was so dirty that our feet became discolored if we walked barefoot. The air conditioning in the halls did not work--unbearably hot. Also, items were stolen from my brother's room! The front desk only said, "I can not comment on that." I will not stay there again. Extremely disappointed.”

Jun 6, 2007 by Melissa from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Good location.
• Dirty, smelly.

“We had to move rooms twice. The first time the room smelled and had a huge roach on the wall, the second time the AC did not work. We ended up in a suite b/c they did not have anymore rooms available. Is there any further action we can take to get at least a partial refund?”

May 29, 2007 by John from Mcallen, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[10]

• Had glass cups and glasses. Comfortable chair & ottoman. Large refrigerator. Had safe.
• Sheets were of poor quality. Did not fit bed. No mattress pad. Dirty carpet.

“We had a room with ski bed reserved. Staff failed to note that. Did finally get. Carpet was filthy. Remote did not work. Talked to staff. They promised to bring batteries which they never did. Had plenty of pillows. Breakfast was nice.”

May 25, 2007 by Mike from Orange, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very spacious room, clean and good desk service.
• A few problems with cable or satellite TV.

“This hotel exceeded my expectations. The room was very spacious and daily maid service was very good. General eating area was nice and clean with big screen. Desk service was good and helpful. Plenty of hot water for shower.”

May 17, 2007 by Kristie from Richmond, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is location was close to what I needed.
• The room was nice, but was not arranged well. The sofa couch took up the walking space.

“Overall, a good place to stay. I would stay here again.”

Mar 29, 2007 by Lillian from Mineola, TX
Overall Rating: 9
Staff:[10] • Location:[9]

• The room was quite large and very comfortable. The hot breakfast was great! We'll stay at Wingate again. The kids loved the aquarium in the lobby.
• Maid service could have been better. Shorted us on washcloths and drinking glasses daily. Left someone else's soap in the shower, etc.

“Very nice facility for the price. Large rooms and extra-friendly staff. Great hot breakfast. Maid service needs improvement. We will use Wingate inns in the future.”

Mar 15, 2007 by Judy from Highlands, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Plenty of restaurant choices.
• Did not have enough luggage carts.

“Easy on/off, very nice breakfast! Good exit for whatever you might need. Will stay there again.”

Mar 13, 2007 by Angel from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly, the beds were comfortable, the rooms were clean, breakfast was great.
• Probably more availability for snacks, lunch or dinner would make it better.

“This is the perfect hotel for someone looking for an affordable hotel that's very nice and comfortable inside. The staff is friendly, and it is very easy to get to Austin from here.”

Sep 10, 2006 by Marc from Round Rock
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[9]

• Good value.
• Did not realize this was a pet friendly hotel and it stinks like dogs.

“Spells like dogs - if you don't mind spelling dogs then this dump is for you. Disgusting!!!!!!!!! No smoking, but bring your ranked dog.”

Apr 20, 2006 by James from Baytown, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Quite and clean.
• Room smelled like it had once been a smoking room.

“Clean, Quite, non smoking room smelled like it had once been a smoking room. could see someone wanting another room.”