User Reviews for Doubletree Hotel Austin

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Aug 15, 2008 by James from San Antonio, TX
Overall Rating: 1
Cleanliness:[8] • Staff:[6] • Location:[7]

• It is a nice hotel and the room was very large and nice.
• My room only had a sleeper love seat which was not comfortable.

“It was a lovely room. Very spacious. There was no bed. They said they were full and I had to stay in that room and sleep on a pull out love seat with inadequate bed linens. This was not acceptable.”

Aug 14, 2008 by Jo from Irving, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Parking on our floor, beds were good.
• Charging 8 dollars for parking.

“Easy to get to, clean rooms, nice swimming area.”

Aug 14, 2008 by Amanda from Lubbock, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[6]

• Very pretty.
• Pillows, little hot water and little water pressure-could not get my hair clean.

“The hotel is very pretty with greenery inside. Rooms were pretty too. It was not that user friendly though. Parking was hard to find the first time we arrived. There were only feather pillows in the room which is bad for allergy sufferers. The bathroom looked nice, but shower was not great. We could only get lukewarm water and there was not enough water pressure in the shower to rinse my thick, curly hair. Overall, the hotel was great to look at, but not as comfortable to stay in.”

Aug 14, 2008 by Lesa from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Atrium layout is very inviting. Rooms and hallways are quiet and well-maintained. Plenty of towels in the bathroom.
• The parking garage is very low for a large vehicle. My truck barely fit.

“The Doubletree Hotel is close to the UT Campus and downtown. Accessibility on and off the freeway is easy. Check in is flawless, staff is courteous and rooms are attractive.”

Aug 13, 2008 by Dae L. from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pretty.
• No free internet.

“Excellent location. Close to downtown Austin. Clean room and comfortable bed. Everything was great!”

Aug 12, 2008 by Thomas from Duncanville, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[4]

• Free bottled water in room and free WiFi.
• Shady apartments nearby, dark parking lots.

“Overall the stay at the Radisson was OK. The apartment complex in front of the building was less to be desired. It seemed scary and sub par. The ATM machine was down, but the free bottled water and WiFi was a plus.”

Aug 12, 2008 by Merwin from Alamosa, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The courtyard.
• Having to pay for parking and internet.

“Nice place!”

Aug 8, 2008 by Christy from Vidor, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful pool area and comfortable beds.
• No free internet connections in room or business center.

“Thoroughly enjoyed the room and the valet staff was excellent. Was not impressed with the cafe. The breakfast was under seasoned and cold. The prices were exorbitant and the waitress was unfriendly.”

Aug 7, 2008 by Mark from Tyler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Really liked the courtyard and pool area.
• Had to pay for parking, most hotels don't charge for this.

“We've stayed there about 3 or 4 times and it's a great buy for the money. Very clean!”

Aug 7, 2008 by Barbara from Kileen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Warm choc, chip cookies, customer service was excellent, great soft large towels.
• Parking lot kind of dark and scary.

“I loved the double tree hotel from the warm cookies at check in to the great towels, that are soft and smell wonderful. The beds were comfortable and the rooms very clean as well as the entire Hotel. The fitness area was nice and clean with updated equipment.”

Aug 6, 2008 by Gail from Amarillo, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bed & pillows were awesome.

“Room was very comfortable, as stated before the bed was great.”

Aug 4, 2008 by Suzanne from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds. Clean!
• Pool closed at 10 pm. I got there at 10:05 pm.

“This was an awesome. Very classy hotel. When I checked in they gave me two hot fresh cookies & the woman at the counter was very friendly. Super clean room with two very comfortable beds. Very nice.”

Jul 29, 2008 by Sharon from Georgetown, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean.
• Long way to elevator from room, but I need the walk anyway.

“Was just so pleased that it was such a nice room, my grand daughter, who had never stayed in a hotel had a wonderful time.”

Jul 28, 2008 by Al from La Vernia`, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere, open bar with several TV's. Lots of activity going on.
• Parking, It was a walk to the hotel and did not feel that secure.

“The hotel was great. Staff was friendly and helpful. The atmosphere was great, lots to do. Clean room and great service.”

Jul 24, 2008 by Jennifer from Lake Dallas, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very comfortable bed and nice, updated bathroom.
• Mis-matched furniture and old curtains, torn chair.

“The hotel wasn't that bad, but I wasn't real impressed either. It had mis-matched furniture, the couch was uncomfortable to sit on and the chair was torn. It also needed a fresh coat of paint and some updating in the hallways. The pool was also pretty small. The staff was very friendly and helpful though and the bed was quite comfortable. Not what I expected for a 3 star upscale hotel.”

Jul 23, 2008 by Cindy from Longview, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice, convenient, great location.
• Room temp too cold on arrival.

“Overall, a great experience.”

Jul 21, 2008 by Mike from Houston, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[6]

• The room was large and was quite.
• The room furniture was worn and looked a little shabby. The hotel charged $8 for self parking.

“Overall the stay at Doubletree was good. The room was clean and quite. The furniture was worn and the hotel hallways could use updating. The location is convenient to north Austin and I-35.”

Jul 14, 2008 by Angela from Kountze, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful.
• Hotel appears outdated - furnishings need renovation.

“The bed was very comfortable, and the room was clean, but the carpet and furnishings were worn and had an 80s appearance. The staff was friendly, check in and checkout was very easy. I ordered room service for breakfast it was delivered promptly and the food was good.”

Jul 3, 2008 by Joel from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Kids received gift packs.
• Pool needs some upgrades.

“Very nice for the money, very quiet and beds very comfortable. No free breakfast though!”

Jul 3, 2008 by Jim from Falls Church, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• Everything was clean and well maintained.
• I don't understand why a 3-star hotel wouldn't offer complimentary internet and continental breakfast.

“This was a decent hotel, in a super-convenient location. But, considering the rate, they normally charge for rooms, I just don't understand why they don't offer complimentary wireless internet and continental breakfast. Why shouldn't a 3 star hotel? And why is parking an extra $7 a day? I have no complaints about the facilities at this hotel. I just would never have stayed here.”

Jul 3, 2008 by Devon from Denton, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was perfectly situated between the two places I was visiting.
• The furnishings inside the room were old and torn up (chair, couch, TV).

“Comfortable beds, really neat hotel design with a parking garage and an open air pool in the middle of the hotel with the rooms built around the pool like a wall. Very friendly staff, however, you're charged for the parking and they don't tell you that, plus you have no other options so you have to park there. Also the furnishings inside the rooms are very old and slightly torn up. The couch was hard and old. The chair was torn with stuff hanging out the back. The TV was a really old and small TV, maybe 25".”

Jul 2, 2008 by Geneva from Austin, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• The warm cookie at check-in was nice. Staff at front desk and seen in hallways seemed very friendly.
• Little things showed that it was not kept up, such as old dirty tile and carpets, ill-fitting doors to the garage area.

“I expected a little more from the hotel. It looked like it was not kept up and I wondered about the overall cleanliness. There seemed to be a charge for every little thing, including outgoing local telephone calls. Noise in the hallways and between rooms was very loud. It was ok for a few days and for the lower price.”

Jul 2, 2008 by Andrea from Edmond, OK
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent hotel staff!
• Older hotel. Would have expected more updates and improvements to the rooms for a three star rating.

“Overall pleasant experience.”

Jul 2, 2008 by Clinton from Park City, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I was impressed with the quality of the hotel and the staff. Great value.
• Having to pay for parking. When you are a guest this should be complimentary. IMO.

“This hotel exceeded my expectations as far as room quality and design goes. I would recommend This hotel for Business and leisure travelers. The room was very clean and the fixtures are up scaled. I would probably stay some where else if you plan on staying more than a few days because the parking is charged daily. Other than that great hotel with excellent amenities.”

Jun 29, 2008 by Marilyn from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The lobby, pool area, balcony tables were wonderful very relaxing. Really enjoyed the hotel.
• The rooms were a little outdated. The TV volume control did not work. Actually switched first room because of the air conditioner making weird sounds.

“We enjoyed the hotel. The exterior and public areas are really nice. Enjoyed relaxing on the balcony overlooking a really nice patio garden with two small water fall areas. Everyone was very professional and accommodating.”

Jun 27, 2008 by Mylinh T. from Houston, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Clean, friendly staff.
• Rooms by parking garage can be noisy.

“Great friendly staff and clean hotel. Would recommend.”

Jun 9, 2008 by Robert from Austin, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] •

• The staff were pretty.
• Not the star level you claim.

“I was very upset with the accommodations. TV, shower, and restrooms, bad layout inside.”

May 27, 2008 by Carla from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Spacious room, convenient location.
• Lots of noisy people/kids in atrium area after midnight.

“Hotel was dated, but clean and convenient location.”

May 20, 2008 by Michael from San Angelo, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool area was great.
• The room fixtures were a little older.

“The hotel is a little older but it makes up for it in location and service I would recommend it to anyone.”

May 14, 2008 by Cory from Newton, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved how close it was to UT.
• The coplimentary cookies had pecans and I was allergic to pecans.

“I really enjoyed the friendly staff and the area the hotel was located in. I felt comfortable and safe.”

May 12, 2008 by Jeff from Dallas, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Location, clean, friendly staff.
• No minibar/fridge or coffee in room.

“This is a convenient, nice place. No real complaints. The exterior and common areas seem a lot nicer than the interior of the rooms, but the rooms are perfectly fine especially for the price. This was my first time to use it and it was great.”

May 12, 2008 by David from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Refurbished rooms are very nice.
• Lots of rooms are still unrefurbished.

“You need to get there early and let them know you want a refurbished.”

May 5, 2008 by David from Round Rock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• View of the court yard.
• Nothing I can think of.

“Staff was great. Very clean, beautiful lobby and court yard.”

May 5, 2008 by David from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room was completely refurnished.
• Other parts of the hotel needed to be refurnished.

“Good location but you have to be careful which room they put you into. Some have been refurnished while others are still old and tired.”

May 5, 2008 by Mark from Fenton, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• Good location, onsite lounge, onsite restaurant.
• Paid parking.

“Great staff!”

Apr 29, 2008 by Kelsey from Richmond, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and great for my family.
• Nothing.

“Lovely hotel - great staff! Wonderful location! We had a beautiful room - the hotel went above and beyond for us when we needed them. The needs of my daughter were met who needed a refrigerator for medical reasons.”

Apr 28, 2008 by David from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Great staff, friendly and helpful.
• The rooms need renovation as they are old and tired

“I was put into a smoking room when I wanted a non-smoking but the staff took extraordinary measures to make sure the room I was in did not have any smoke smell.”

Apr 27, 2008 by Ann from Phoenixville, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] •

• The lobby was really nice.
• The rooms, the hallways, the beds.

“This hotel is in serious need of an overall. The beds looked as though they were 50 years old. The heating system was 1950's technology or earlier and smelled like it was burning. The carpet in the hallways was disgusting. If I'd have dropped something on it. I'd have just left it for fear of what it might pick up.”

Apr 9, 2008 by Jackie from Midlothian, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[1]

• The staff was very nice and tried very hard.
• The room smelled, it was loud, the bed was awful, the hotel needs updates!

“My stay at this Double tree was awful. The room smelled so bad I had to open the door. There were party all night despite the fact that there was supposed to be rules against it. The toilet would not flush. The bed was awful! It was not near enough to where I needed to be.”

Mar 31, 2008 by Lambert from Hamilton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Safety; proximity to my meeting location.
• Charges for parking.

“Safe, convenient, friendly staff, clean rooms, quiet.”

Mar 31, 2008 by Thomas from The Woodlands, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice hotel.
• Restaurant was too small.

“Overall a very nice place to stay.”

Mar 24, 2008 by Leah from Palatine, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Great location, friendly staff, free garage parking, quiet room, decent gym.
• The bathroom needed a good scrubbing, and the Internet connection should be free.

“Quiet hotel just off I-35, easy access to highway, restaurants and shopping. I walked less than 500 feet to grab dinner one night. The staff was very friendly. The atrium is attractive. However, the room air quality was strange, and I couldn't sleep at all. The carpet, bedspread, and bathroom walls all showed some damage, and the tub had mildew issues. Why isn't the Internet connection free? If I came to Austin just to stay at this hotel, I would have been disappointed. But I came for other reasons, and was disappointed only that I couldn't get any sleep at night.”

Mar 23, 2008 by Jaan from Ames, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Bed was comfortable.
• Top sheet of bed had dried blood on it.

“I have to pay for everything (i.e., parking, breakfast, and internet). I spent two days in San Antonio in just as nice a hotel but the parking, internet and breakfast were complimentary.”

Mar 23, 2008 by Deborah from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean, beautiful, and accessible and priced well.
• There was nothing that we did not like.

“I travel often and this was a beautiful hotel with friendly staff. I especially liked the gym facility and used it during my stay. It was very accommodating and priced well.”

Mar 21, 2008 by Sharon from Grand Prairie, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[7]

• The management staff was eager to help.
• The room was old and the bathroom pipe leaked.

“The hotel is going through renovations. However, the first room I was given was not renovated and in my opinion should not have been assigned to anyone. The room was dark, walls dirty, bed looked worn down, linen old. However, I called management and he was very helpful a locating me another room. This second room was not renovated, but appeared to be a little cleaner. I did find out that night that the pipe in the bathroom had a large leak, but by that time I was just beat down and ready for bed, wet socks and all.”

Mar 19, 2008 by Karin from College Station, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Tub didn't work properly, price.

“Great location, helpful staff, had to pay for parking.”

Mar 18, 2008 by Thomas from Keller, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Location.
• Dirty and disgusting.

“This hotel needs a total renovation. Our room and floor was very dirty.”

Mar 18, 2008 by Cruz from San Juan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room provided was easy access from garage.
• Mattress was too soft for me, but ok for spouse.

“It is a bit drab and room furnishings/decor was old/dated, but clean.”

Mar 13, 2008 by Daniel from College Station, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable beds.
• Parking garage awkwardly placed for entry.

“Outdoor pool, would have liked an indoor pool. If you pull up to the door to the lobby, you've passed the parking garage. So, if you don't use Valet Parking service, be prepared for an awkward attempt to get back to the entrance or to figure out how to drive around a block or two to circle around and find it. Very nice beds, comfortable room. Friendly and efficient staff for my one night stays.”

1 of 1 people found this review helpful.

Mar 12, 2008 by Frank from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[4]

• Great pillows.
• Hard to get from highway.

“Wonderful hotel with great staff. Comfortable beds but hardly any TV stations and everything you touch is a la cart.”