User Reviews for Holiday Inn Austin-Nw Plaza/Arboretum Area

Research User Reviews for Holiday Inn Austin-Nw Plaza/Arboretum Area (21-40 of 307)

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Oct 10, 2008 by David
Overall Rating: 9

• Very clean and fresh.
• Hard to get to if you did not have proper directions.

“Overall it was a good experience.”

Sep 19, 2008 by Steve
Overall Rating: 5

• The indoor pool looked nice.

“Helpful staff. Nice room with comfortable beds. I enjoyed the internet room. The hotel was attractive inside the atrium area.”

Sep 13, 2008 by Kim from Round Rock, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• The layout of the hotel on the inside was real nice and very quiet.
• I didn't like how you had to get to the hotel little confusing if didn't know the area very well.

“I loved my stay but the only thing that I didn't like was that when the hotel ran my card for incidentals, they had a half of my funds in my banking account little longer than I liked I stayed a Saturday night and it was almost Friday for they released the hold on my account. This caused a little financial stress on my part, other than that the staff and the hotel was great.”

Sep 5, 2008 by Josh from Sulphur, LA
Overall Rating: 6
Cleanliness:[10] • Staff:[4] • Location:[10]

• The pool was great.
• We only got a king size bed and there's five of us.

“I also thought the staff was a little insensitive since we were evacuees with a dog. Small well behaved dog. They normally didn't allow pets but because of the circumstances they would allow them with a non-refundable deposit.”

Sep 4, 2008 by Wanda from Magnolia, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The room was great large very nice.
• It was hard to get to from the freeway the first time.

“Very nice lobby, indoor pool and water running through the lobby area with fountains. Outdoor pool attached to the indoor pool. Very good first impressions.”

Aug 10, 2008 by John from Cibolo, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Recently remodeled rooms.
• Air Conditioning is noisy.

“I have stayed at this hotel in the past and have enjoyed the stay, although the location is a bit hard to get to. I was surprised when I got off on the 3rd floor and found that the rooms had recently ( within the month ) been remodeled. Nice, nice job! New beds which were comfortable and well, it was just a good experience. If there was a downside, the air conditioning was a bit louder than expected.”

Aug 7, 2008 by Andrea from Cypress, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Comfortable bedding, clean, beautiful lobby with water features, close to Lake Travis.
• No restaurant for lunch or dinner in the hotel only the sports bar and the breakfast buffet was very expensive. Our room did not have a refrigerator.

“I loved this hotel.”

Jul 23, 2008 by Chi-Chi from Houston, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[5] • Location:[5]

• Rooms were clean and tidy.
• AC in the room was inordinately loud. Construction was being done at the hotel.

“This is definitely not a 3 star hotel. A 2 star or less would have been more appropriate. Waking up to the sound of drills and hammers is not a pleasant experience. Will not return to this hotel.”

Jul 3, 2008 by B from Crosby, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The indoor/outdoor pool.
• No smoking rooms available and easy access to the pool.

“Had a good stay at the hotel, rooms were nice and clean. The employees were extremely nice.”

Jun 29, 2008 by Kathy from Longview, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[3]

• The room was very clean.
• Fire alarms set on by someone, loud music until 10:00 due to wedding did not bring coffee requested.

“This hotel is in a bad location, we passed twice on two occasions. Still renovating, requested extra coffee and promised it would be sent to room and never showed up. The fire alarms were set on twice, music from a wedding was very loud. I am easy to please, but I would not want this hotel again.”

Jun 4, 2008 by Mike from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[4]

• I liked the fact that it is being updated with modern furniture and wall hangings.
• Access to this hotel is poor and the walls are very thin.

“This hotel is being remodeled. The room we stayed in was partially remodeled. The updated furniture and wall hangings were nice. Access to the hotel is poor and potentially dangerous. The primary route requires that you quickly leave the feeder road to cross over a lane merging onto the feeder road. The walls are also very thin.”

May 27, 2008 by Sandra from Salado, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[3]

• My family had gathered there to celebrate my birthday.
• One of our parties picked up a tick at the hotel.

“It was an okay hotel. The location is difficult to get to and the cooks did not show up for breakfast, which made things very slow. They did comp us all of the children's buffets, but we were not encouraged to order from the menu, only to go to the buffet.”

May 17, 2008 by Stefan from Fort Worth, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Nice lobby.
• Too hard to get to from highway.

“Good, clean hotel but a little too far from Downtown Austin for me.”

May 16, 2008 by William from Southlake, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[5]

• Aesthetically pleasing inside atrium.
• Poor or no AC, hard beds, thin walls with too much noise, poor customer service to help with issues.

“Staff is courteous, yet not very helpful. Managers failed to respond to complaints about no AC, unacceptable hardness to bed, noise, etc. Follow-up calls were met with courtesy, but representatives failed to do what they said they were going to do, leaving me with repeated calls at my expense with no resolution. Rooms were outdated, marks on walls, aged fixtures, etc.”

May 13, 2008 by Betsy from Houston, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Great sports bar.
• Hard to get to seems like it needs some renovation. The water pressure in my room was so low the shower barely dribbled.

“This is an older hotel that I have stayed in before. Nothing wonderful, nothing horrible. It is in a weird location that is a little difficult to get to even if you know your way around but for the price in this area of Austin it was adequate. I would stay here again but it would not be my first choice. I think they really need to renovate in order to be on par with the other hotels in the area.”

May 13, 2008 by Julia from Ingleside, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great hotel! Love the stay and will do again.
• I really cant think of anything that I didnt like.

“Great stay! Very nice and clean. Very friendly staff.”

May 6, 2008 by Marlene from Waxahachie, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Good location, clean and quiet.

“Nice hotel with nice amenities.”

May 6, 2008 by Becky from Mcallen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was great and it was close to Mopac.
• It was a bit loud, but that is to be expected at a family hotel.

“Hotel staff was great and the rooms were comfortable!”

May 1, 2008 by Eshel B. from Gaithersburg, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[6]

• Nothing, it was a dump.
• The room was dirty, black fungus on ceiling, hotel smelled.

“It is horrible. Reeks of smoke even in non-smoking rooms. Black fungus on bathroom ceiling and dried blood on back of bathroom door.”

Apr 30, 2008 by Jennifer from Keller, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[2]

• White linens on beds.
• Very uncomfortable mattress, spotty paint job, scratchy sheets, very difficult to get to and from hotel.

“I stayed on the 4th floor with my husband two months earlier, and that room was much nicer than my third floor room during this trip. 4th floor must have new mattresses and new decor, furniture, A/C, etc. This room for this trip was clean, but much shabbier and uncomfortable. A/C was very loud. Spider crawled across my pillow. I don't think I will stay here again.”

Apr 24, 2008 by Tom from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• The location.
• Black marker to cover up flaws on furniture, stains on carpet, mold on ceiling, shower doesn't drain, wall are stained.

“This hotel needs a complete make over to be considered a 3 star hotel. We stayed at the Renaissance and that was a 3 star if not it needs a higher rating. We didn't enjoy Holiday Inn not for business or a family vacation. Even Motel 6 went under renovations.”

Apr 20, 2008 by Dave from San Antonio, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• Reasonably close to convention facilities without being on the convention grounds.

“Clean. Good, not great. 3 stars based on location and condition. Hotel staff nearly tipped the scales to 2.5 stars because of failure (staff unwillingness) to provide a hotel checkout receipt.”

Apr 16, 2008 by Lisa W. from Houston, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[5]

• Staff was very friendly and helpful, hotel is very nice.
• It is "somewhat" awkward to find the first time.

“Visited Austin. The hotel served our needs in every way.”

Apr 15, 2008 by Ellen from Kingwood, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[6]

• Quick check in and check out.
• Unclean, uncomfortable.

“It is definitely not up to the 3 star rating in any way. We were very disappointed and if not for the fact that we arrived late in the evening.”

Apr 9, 2008 by Melissa from Brooklyn, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[4]

• The front of the house staff was nice.
• The front of the house staff was unable to get us a non-smoking room.

“Our room was terrible. It smelled as if people had been smoking in there for 40 years. We spent no time in the hotel areas. Indoor pool nice, but not our thing. I burned my lip on over microwave appetizer at the bar. Bar was crowded and understaffed. Hotel location was good for being close to Downtown, but far enough away to do some hiking.”

Mar 22, 2008 by Waz from Carl Junction, MO
Overall Rating: 4
Cleanliness:[3] • Staff:[10] • Location:[8]

• Parking very convenient.
• Not at the level of the star rating.

“Does not match the star rating.”

Mar 21, 2008 by Teresa from League City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• It was rather quiet and out of the way.
• The furniture in the lobby is old, stained and cushions are rump sprung!

“The hotel staff was very helpful and cheerful. When I called for directions the receptions acted excited like she was expecting family! It was a nice feeling to be so welcomed.”

Mar 20, 2008 by Sherry from Seattle, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beds.
• Was given a smoking room. Carpets were filthy. Bathroom dirty.

“Wouldn't stay here again. Did not enjoy my stay.”

Mar 9, 2008 by Herman from Tomball, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[1]

• Fair price and clean.
• Very hard to get to and the food was mediocre at best.

“Nice place, hard to get to off the freeway. Clean and very courteous staff.”

Mar 9, 2008 by Joy from Allen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The front desk was very helpful.
• It was a little far out from Downtown.

“It was a very nice place to stay.”

Feb 28, 2008 by David from Aurora, CO
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[1]

• After the first night, what did it matter?
• That Holiday Inn do not treat their customers right.

“Put me in a smoking room where my wife's asthma acted up and I had to take her to the doctor.”

Feb 21, 2008 by Theldon from Houston, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“Curtains in the rooms were yellow from smoke and the smoke was so bad in the hall I got a headache.”

Feb 21, 2008 by Nathan from Highland Village, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[5]

• The common areas were nice.
• The staff was rude and very unhelpful. The room was not worth the price.

“This hotel is not worth the price. The rooms looked like what you would find in a roadside motel and the service was terrible.”

Feb 20, 2008 by Gary from Houston, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[1]

• Great interior atrium area.
• Entrance was too difficult to locate.

“The hotel was up to par with good Holiday Inns, maybe better. But, the location was the most difficult to navigate in my many years of traveling.”

Feb 12, 2008 by Dick from Fredericksburg, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The hotel was fine for a two-night stay.
• Very hard to find. GPS helped.

“This hotel is a little upscale for a Holiday Inn, but attention to detail in public areas is not as good as it could be. Breakfast buffet was reasonable and good.”

Jan 30, 2008 by Pete from Livermore, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Very nice lobby and pool area.
• We were placed in smoking room when we had asked for non-smoking.

“We were placed in smoking room when we had asked for non-smoking. They moved us the second night to non smoking.”

Jan 23, 2008 by Robert from Janesville, WI
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[6]

• Staff was friendly.
• Hotel is not well maintained, very small pillows no beds.

“This hotel was overpriced and not well maintained. The pillows on the King size beds were "bite size". Bar and Grille was very overpriced and the food was ok at best. Breakfast buffet food was cold. Had a smoking room, but; the room had a very stall smell, no ventilation in the bathroom, nor in the rooms. Not able to open curtains on first floor because window looks into the commons area and dinning room overflow. Not able to open windows for fresh air. Will not stay in this Holiday Inn again.”

Jan 9, 2008 by Arthur from Grand Forks, ND
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff attentive to any needs.
• Restaurant if you had 6 people they charged you 15% extra I don't understand this.

“Nice clean lobby with a good pool which was both indoor and out room was adequate but the sofa chair could have been more comfy but not a big deal. They were very good with giving maps and instructions to any place you wanted to go. I would stay there again.”

Jan 7, 2008 by Greg from Laredo, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[3]

• Nothing
• Everything - walls paper thin.

“I was very satisfied, but this time I was very disappointed.”

Jan 6, 2008 by Ruben from Hoboken, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very user friendly with free WI-FI and helpful staff.

“Great hotel stay. Locations was great. Staff was very nice.”

Jan 5, 2008 by Laura from Katy, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[10]

• This hotel was very convenient to shopping.
• The beds were very hard and uncomfortable.

“The hotel was in need of remodeling. The bed linens were in good condition; however, the bed was very hard and uncomfortable. There was trash left in the parking area that was there the entire time we were there.”

Jan 5, 2008 by Andrew from Downers Grove, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, fair price, friendly staff.
• Live band in hotel restaurant could be heard in room.

“Convenient location for business or leisure travelers who appreciate value.”

Jan 4, 2008 by T from Austin, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[4]

• Nice set up altogether.
• Hard to get to.

“Nice, clean, well-detailed hotel.”

Jan 2, 2008 by Neil from Badera, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Indoor pool.
• We did not feel at liberty to enjoy the indoor pool due to a wedding reception in the area.

“The facility appears to be in an upgrading mode. Some details still need attention - i.e. Dusty trim at carpet. The location is good; however actual access is a bit tricky, being located on access roads of a major intersection.”

Jan 2, 2008 by Michael from Euless, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[4]

• They have an inside swimming pool.
• The location is hard to get to and the hotel smelled bad.

“This hotel is located in an awkward spot just off the highway that makes it near impossible to reach. The hotel staff is friendly. This hotel would not be a first choice for future stays in Austin.”

Dec 21, 2007 by Charles from Tempe, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[4]

• Clean.
• Location, hard to get there.

“Please about overall service and amenities.”

Nov 27, 2007 by Sonia from Texas, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[3]

• It was clean but wasn't anything that we would want to go back to.
• No help with luggage. Service help was "bland".

“It was okay The location was a bit hard to get to. Not really in the Arboretum, but on the outskirts. Clean. I wouldn't want to stay there again when there are nicer 3.5 star hotels in the area.”

Nov 20, 2007 by Dylan from Sugar Land, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good location, nice rooms.
• The food at legends was bad, cold bacon, water eggs.

“I've stayed at the hotel numerous times. I have always been please. My last visit, however, we went to the restaurant (legends?) For the first time. It will be my last. I ordered bacon with my pancakes. They clearly had been prepared with the buffet, and not specifically with my order, because they were cold as soon as they were brought out. The food at the buffet was also cold, which probably violated numerous health codes in Austin. Hopefully nobody got seriously ill.”

Nov 10, 2007 by Owen from Katy, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price.
• No continental breakfast.

“Good value for the quality of the hotel.”

Nov 7, 2007 by Robert from Bulverde, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Manager extremely helpful with directions needed.
• Although it was a nice hotel, I don't think it should be classified as a 3 star.

“Nice clean facilities, but I thought that I should have gotten a more upscale hotel based on the 3 star rating I was seeking.”