User Reviews for Courtyard by Marriott Austin Arboretum

Research User Reviews for Courtyard by Marriott Austin Arboretum (1-20 of 58)

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Oct 27, 2009 by Mike from Taft,TX
Overall Rating: 10

• With Priceline, it was cheap.
• Rooms were nice, but small.

“Nice hotel. The rooms are small, but other than that I had no complaints.”

Sep 24, 2009 by Quana from Austin,TX
Overall Rating: 10

• Excellent service!!! and breakfast and rooms.

“This hotel is excellent! And I did the three star bid on the price and payed half the price for a really high quality hotel.”

Sep 11, 2009 by Howard from Corvallis,OR
Overall Rating: 10

• Friendly staff ... comfy room ... great pool & hot tub ... first class place to stay! Friendly staff, comfy room, great pool & hot tub. First class place to stay!
• Nothing.

“

”

Mar 17, 2009 by Shelia from Flower Mound,TX
Overall Rating: 10

• Convenient to resturants, shopping and
  highway.
• Nothing really.

“it was in a good location to resturants, shopping and a main highway and away from the traffic congestion but close enough that we could be at UT in about 10-15 minutes.”

Jan 29, 2009 by Morgan from Victoria,TX
Overall Rating: 10

• Staff was very friendly! Hotel was very clean and well kept!
• The only thing was that the hot tub was out of order. But that happens. No big deal.

“I was very pleased overall. The front desk staff and maids everyone was very pleasant! I would recommend this hotel to anyone! I couldn’t find the hotel on my GPS and the girl at the front desk was very patient with me and helped me!”

Oct 23, 2008 by Cindy
Overall Rating: 10

• Very nice nad convenient for our needs.

“Check in was a breeze. Cerk was very friendly. Beautiful area. Close to restaurants and shopping. Easy access to roadway.”

Jul 31, 2008 by Lori from Laredo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very comfortable and clean. The staff was kind and helpful.
• The room that we stayed in was a little humid.

“Great location with easy access to highways and shops/restaurants. Room was comfortable and clean had a great nights sleep.”

Feb 26, 2008 by Erinne
Overall Rating: 9

• Cleanliness and friendly service.

“I was very happy with my stay at this hotel. The room was very clean and updated as was the rest of the hotel. The staff that I dealt with were very friendly, even when my curious two year old kept accidentally dialing the front desk on the room phone. I was also impressed with the free breakfast that was provided in the morning.”

Jan 10, 2008 by Mark from South Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• Beds were small and uncomfortable.

“In a really good location with easy access to the major freeways. I would stay again.”

Jan 5, 2008 by Carol from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very cordial. They made us feel like we were part of the experience.
• Unaware of date and time fro breakfast and when it was free and not free!

“The surroundings were very attractive. The staff was friendly and seemed to want to make our stay special.”

Jan 2, 2008 by Esteban from Austin, TX
Overall Rating: 9
Staff:[9] • Location:[7]

• Excellent accommodations.
• No refrigerator in room.

“Great accommodations but not geared for multiple night stays for business traveler.”

Dec 2, 2007 by Leslie from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was close.

“We rented this room as overflow for our Thanksgiving family group. It is close and very nice. The accommodations were excellent.”

Nov 24, 2007 by Kate from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beds were soft and very nice.
• Wouldn't budge and give us a king-sized bed.

“Location was very good. Housekeeping didn't come until 3-4 in the afternoon when we came back. Other than that, perfect for us at a great price.”

Nov 23, 2007 by Clara from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Breakfast was great, towel animal!
• Phone charge & template on phone.

“Wonderful. Didn't understand honor "store". Very attractive & comfortable.”

Nov 21, 2007 by Judy from Eastland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Arrived around 7:30 pm and staff made me a fresh pot of coffee and smiled while doing it. They were exceptionally friendly.
• No complaints.

“Staff was wonderful! Room very nice and comfortable and very clean. Hot coffee and a cookie available upon arrival. No noise.”

Nov 15, 2007 by Dave from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice hotel.
• We were placed in a handicap room with no hot water. No spoons at breakfast.

“Well located. Clean and dependable. Disappointed in being placed in a handicap room, further disappointed by no hot water (it happens), but disappointed in no spoons at breakfast buffet and no one to get one from for 10 minutes.”

Nov 6, 2007 by Teri from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Non smoking facility. The beds were phenomenal. They were firm and of excellent quality.
• There was not a fridge in the room.

“There was an excellent complimentary breakfast for our Friday night / Saturday morning stay. The room was good sized, very nicely decorated, w/ comfortable furnishings and a large TV. The complimentary internet was great. It seemed everything was a step above what is found in the usual average hotel room.”

Oct 29, 2007 by Nelson from La Poret, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and accommodating.
• No evening restaurant.

“Very friendly staff, with clean accommodations.”

Oct 25, 2007 by Liz from Copperas Cove, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was up scaled yet at an affordable price.
• The lobby was kind of small.

“This hotel was great right off the highway, rooms were a little small but they had that upscale touch and that cute little dog (made from towels) made me smile when I walked in the door. Loved my stay.”

Oct 17, 2007 by Johanna from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• We were very pleased with the heated indoor pool and the hot breakfast that was included.
• The carpet in the room appeared old and dirty.

“We would visit again.”

Oct 3, 2007 by Celeste from Gilmer, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was clean and the rooms were very quiet.
• A little confusing to find due to freeway exits.

“Good value for the money. The rooms were very clean, comfortable and quiet.”

Aug 16, 2007 by Anonymous from League City, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Rooms felt a bit stuffy, and beds had a humid smell.

“The hotel is at an excellent location. Rooms could be re-decorated a bit better and bed/linen not smelled so much of humidity.”

Aug 12, 2007 by Alicia from Silsbee, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extremely friendly and helpful.
• The rooms were a little on the small side.

“We really enjoyed our stay at this hotel. The staff was very helpful and courteous. We couldn't remember the name of a restaurant we had heard about to eat at, so the girl at the front desk called around until she found out for us. Also, the last day of our stay, we had car trouble and the manager offered to drive us to a parts store. The rooms were very nice and attractive. Also, the location of the hotel was perfect, only minutes from downtown and right next door to a movie theater and many restaurants.”

Aug 2, 2007 by Araceli from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were extremely clean, spacious and comfortable.
• The pool area was somewhat small and echoed so extremely loud.

“I was pleasantly surprised with the rooms in this hotel. Impeccably clean and great service. The room was extremely soundproof, so we were able to get a great night's sleep in a busy hotel.”

Jul 25, 2007 by Elisio from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything about this hotel is very good.
• Do not have anything at this time.

“Great hotel in all aspects including location, cleanness, coziness, etc. The indoor swimming pool is great!”

Jul 18, 2007 by Kimberly from Katy, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• The pillows were great.
• I would prefer an outdoor pool.

“Overall it was a nice place to stay. A little hard to find and I would prefer queen size beds but it was very clean, the pillows were great, and the staff was extremely nice.”

Jun 5, 2007 by Jay from Phoenix, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenient and fast check in and check out. Great bed also.

“Although situated outside of downtown Austin, it was only a short drive into the center of town. Also the arboretum is full of great places to eat and some fantastic hill country views.”

May 15, 2007 by Donna from Lindale, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff has the best attitude. They were always friendly and very helpful as has been my experience at most Marriott facilities.
• It was a little difficult to find, since I was not that familiar with area of Austin. However, it was worth the find, as it was convenient .

“Facilities were very pleasant and clean. Breakfast was quite extensive and very nice. The staff were the best part of the hotel. They were always very pleasant and helpful. They really attempted to make their guests welcomed and comfortable.”

May 9, 2007 by Chris from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to many nice restaurants, shopping and the cinema.
• Breakfast left a little to be desired.

“Average amenities, but the staff do more than make up for any shortcomings the older building may have. Very convenient to shops, restaurants, bars, and the movie cinema.”

May 2, 2007 by Betty from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient to the arboretum, easy access to myopic and us 183.
• Rooms being remodeled = noise.

“The courtyard by Marriott arboretum was very convenient. It was across the street from restaurants and we could hop on myopic or us 183 to go downtown. Water pressure was adequate. We would have liked a little more counter space around the sink, though. Beds were comfortable.”

May 2, 2007 by Mike from Dallas, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• It had an indoor pool and free internet access.
• The elevator was a bit slow.

“I thought the hotel was overall very nice, the hotel management was helpful and informative. I would recommend this hotel to any of my friends and I will stay there again.”

Apr 12, 2007 by Tammy from Wylie, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was incredible!
• Not much.

“I was pleasantly surprised at the comfort and cleanliness of the hotel. We had a wonderful stay, and unusual weather. The staff was very accommodating and compensated for the winter blast of weather on Easter! They even lit a fire in the lobby for us, and allowed us to spend time with out company there. We had a great stay.”

Mar 16, 2007 by Linda from Channelview, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• We love the room, breakfast, and personal.
• When we got there receptionist could not find reservation.

“Very nice hotel, we enjoyed our stay, we will stay again in future trips to Austin.”

Mar 14, 2007 by Patricia from Glendale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Clean rooms, comfortable bed, nice hotel staff and nice patio off of room.
• If you want to stay in downtown Austin, this is not the place to stay but it is a quick drive to downtown Austin and Mopac is easily accessible.

“This hotel is a good choice if you do not have to stay in downtown Austin. It is a 10 minute ride to downtown Austin and Mopac is easily accessible from the hotel parking lot. The hotel staff is very helpful and accommodating with all requests. They have a public internet access which is always a plus for me when I am traveling. The room was clean and there is a nice/clean patio that was connected to my room.”

Mar 13, 2007 by Sandi from Streetman, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The people working there was so nice and friendly very helpful and informative on attractions in the area.
• The paint peeling on the deck was the only thing I seen that I didn't like.

“I strongly recommend this place to any one with children I am a foster parent to special need children we all had a great time and plan to come back again this was a birthday treat for one of my boys and the other one has already said that he wants to go back for his birthday so we are already planning it.”

Mar 13, 2007 by Cheryl from Mckinney, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Free weekend breakfast.
• Elevator small and cramped and long waits.

“This hotel was ok.”

Mar 7, 2007 by Chandra from Brownfield, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room, staff, indoor pool and hot tub, free internet.
• Not very much parking space in front of hotel.

“The rooms were very clean and nice. The staff was always willing to help with our needs. The indoor pool and hot tub were clean and enjoyable. The hotel was in a great location just up the street from several restaurants and a multi screen movie theatre.”

Feb 21, 2007 by Kelly from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The market, free hot breakfast, indoor pool, location.
• Double beds? Kind of hard.

“We loved our stay and would totally go back. The indoor pool made it a great stay in February with our 10 and 7 year old. The market was a tiny closet with medicine and drinks and snacks. Just what we needed. There was fruit available when we arrived and our towels were folded like a dog. Kids loved that! The breakfast was amazing for a free breakfast! Hot eggs, biscuits, sausage, fresh fruit, cereal, and a waffle station. This was perfect for our getaway with our family.”

Feb 18, 2007 by Greg from Fpo Ae, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[3]

• The free breakfast was absolutely perfect for our needs, and if it weren't for that I would have been even more disappointed.
• Location is terrible. It is at the intersection of 2 major roads and if you miss the exit, settle in for another 20 minutes of driving (in circles).

“I was disappointed, everything was smaller (pool, room, bathroom etc.) Then there's the location, it took us forever to find it. However, I must compliment them on employing English speaking personnel at the front desk.”

Feb 14, 2007 by Lisa
Overall Rating: 10

• Comfortable beds, excellent food, and helpful/friendly staff.

“I had an excellent stay. The staff was friend and very helpful, always greeting me on my way in or out. The bed was extremely comfortable - slept like a baby. They had really nice amenities and the breakfast buffet was very pleasing - large variety.”

Jan 17, 2007 by Robbie from Mission, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[7]

• Food.
• Poor night manager.

“This hotel treated us like second class citizens because we used it. She wouldn¿t change our room and it had construction going on until 6:30 pm. I couldn¿t believe their attitude.”

Dec 26, 2006 by Doug from San Saba, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean, very friendly waiter.
• Too many small parking places close to door, we had to walk a ways because we own a normal size car.

“Very good except for the parking.”

Dec 20, 2006 by Lilly from Sandia, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[3]

• Handicap accessible indoor pool, hot tub & shower.
• Difficult access/inconvenient location.

“Excellent referrals for dining & entertainment from front desk personnel.”

Nov 1, 2006 by Michael from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The whole place, outside the lobby, and the room could not have been cleaner.
• Parking was a little tight, but even then spaces were close.

“Every staff member we ran across, desk personnel, dining room attendants and the cleaning staff, were friendly and eager to make our stay pleasant. A really nice touch for our children was that the cleaning staff place a pair of towels that they custom fold into the shape of a bunny, and they even put little candies on it for the eyes and nose. (Found out later, they do this for all the rooms.) Our kids loved that, and the staff was happy to show us how they did it. Between the friendly staff, super clean and quiet rooms, you bet we'll stay here next time we are in the area. Ps, we came to this hotel after refusing two rooms at the Springhill suites in round rock TX that we'd reserved, every room we were shown at that Springhill smelled heavily of cleaning chemicals. But this courtyard was wonderful, a sure winner for a great stay.”

Oct 31, 2006 by Michael from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Every staff member went "the extra mile" to do excellent work.
• The beds were a bit firm for me, but that's personal preference.

“If Marriott were looking for a hotel in their system that's "batting 1000", this is it. Staff were friendly, helpful, and professional; the rooms and every aspect of the facility were spotless (even the parking area), and the room was quiet, even though the hotel is in a busy area of Austin. Breakfast was excellent. There are many places to stay in Austin, but this hotel will be at the top of my list next time I'm in town. (Minor point; it would've been nice to have some sort of automatic door opener at the front entry; hard to open the door with an armful of luggage.)”

Oct 24, 2006 by Christina from Conroe, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very helpful in finding a near by Walgreen's.
• The television was incorrectly placed in the room.

“We arrived very late so we did not have much of a chance to evaluate the hotel. However, we did have a great stay for the night. The bed was very comfortable.”

Sep 7, 2006 by Barbara from Cypress, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room had been updated, and the bed had a nice comforter.
• The front desk clerk did not know if there was a breakfast buffet or not.

“I liked the hotel except that there was a kids soccer tournament that weekend (labor day) and the hotel was noisy and full of kids in the pool and on the computer. They were running in the hall at midnight. They charged me an extra ten dollars on my credit card without telling me first. The young girl at the front desk knew nothing. Noisy wall hung air conditioner.”

Jul 20, 2006 by Clay from Katy, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, great breakfast, very relaxing atmosphere.
• Could barely here the TV from adjoining room.

“Location and access is a little confusing. A lot of great restaurants and shopping in area. Easy access to downtown and hill country. Wonderful part of town. Superb breakfast and service. Pool/hot tub area looked nice although we did not use it. Nice fitness room. Very relaxing deck addition off the pool. Worth every penny!!!!”

Apr 27, 2006 by David from Kingsland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Above average front desk support ¿ excellent.
• Quality experience -- good stay -- nothing to dislike.

“The front desk staff provides friendly and above average service. You can tell they are focused on you and your needs. I travel to Austin often. This is one of the best hotels in the city. A hidden gem.”

Apr 19, 2006 by Carol A. from Plano, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient, nice bed linens
• The beds were much too hard (and I like hard mattresses). I felt that the hotel was overpriced. And no view from our room ( the next door building).

“Great location in Austin in the arboretum area. Great shopping and dining. An easy drive to downtown Austin.”