User Reviews for InterContinental Stephen F. Austin Hotel

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Jul 7, 2008 by Rob from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly desk staff.
• Concierge overwhelmed.

“Great location, staff and rooms. Parking so-so (we used valet for convenience) Would stay there again!”

Jun 30, 2008 by Cecile from Cypress, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[10] • Location:[9]

• Very friendly staff.
• Lacking some basic amenities, coffeemaker dirty and unplugged.

“Considering the price, when I expected the coffee pot to be clean and to be supplied with basic amenities. It took them 30 minutes to get the supplies to my room. However, when I needed a comb, they sent one up promptly.”

Jun 15, 2008 by Chad from Columbus, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room and lobby, excellent service and staff, and fantastic location, in the heart of Downtown Austin.
• Watch for traffic if the valet is backed up - DNC convention this weekend caused back ups in all major services.

“My wife and I enjoyed our stay. Our room was a respite from our hectic weekend filled with events for my brother's wedding. We were located in the heart of beautiful Austin, within walking distance of the nightlife (and Starbuck's.) The capital and the State History Museum is just a short drive away.”

Jun 3, 2008 by Jo A. from Cypress, TX
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location, comfortable room and bed, clean.
• Omni - rooms not very soundproof - heard people talking and baby crying.

“Comfortable - good location for downtown activities, good restaurants in hotel.”

May 29, 2008 by Douglas from Houston, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[8]

• Location.
• Very poor customer service.

“The valet broke my car seat. They were not able to fix it or arrange fixing it so I had to find tools to fix myself. The manager of the valet became very unresponsive as the day went on. To this day, I have not received any calls as to how the situation was going to be handled. The hotel was very clean, but my over experience was poor due to extremely bad customer service.”

May 22, 2008 by Linda from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They had an endless supply of apples in the lobby.
• Parking was $25.00/day. There was no street parking.

“The location was great. It was about one block away from 6th Street. There were plenty of places to eat close to the hotel. Starbucks was a block away.”

May 15, 2008 by Ray from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Front desk attentive.
• Price of parking.

“Nice hotel good location needs more rooms with two beds parking expensive but overall worth the price would stay there again.”

May 6, 2008 by John from Tinley Park, IL
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[9]

• Location.
• However was clogged, torn sheets, bed had large divert in center, room was cramped, unpaid parking.

“Fantastic location in a very nice hotel. Too many inconsistencies, such as torn bed linens, clogged shower drain, view of a fire escape, and for the city very expensive parking.”

May 5, 2008 by Tony from Beaumont, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[9]

• Convenient location, historic building.
• Tiny rooms very poor beds & pillows.

“Historic hotel in great location purchased by a fair mega chain hotel group.”

May 1, 2008 by Chris from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Cozy older feel with modern comfort.
• Parking is way over priced.

“This was my third stay in at this hotel and it is always very comfortable and clean. My only recommendation would be to find nearby parking if possible b/c the valet is overpriced.”

Apr 30, 2008 by Grant from Dallas, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Hotel was in the middle of town, close to hotspots.
• Accessibility.

“When I arrived the first night, the accessibility to the hotel is confusing and difficult. There weren't any lights showing a sign for the hotel, nor were there any lights to show parking or valet. There was only 1 valet person parking the cars, so check-in took almost 30 minutes, and after arriving around 11:00 at night, I was certainly too tired and not in the mood to deal with it all. The staff was nice, but certainly not friendly. The front desk staff were kind, but were very stoic and almost expressionless. The valet were very helpful in helping you locate somewhere you'd like to go or give directions. The room was a little small for 2 people, but very extravagant and charming. Definitely a room for couples, as it was almost romantic. The crowd noise from 6th street (2 blocks away) was not an issue. Bring extra cash to pay for valet. Upon check-out, I found out it was $22 a night, which no one explained to me. I certainly wouldn't think to charge customers, especially if this is the only option their guests have.”

Apr 29, 2008 by Brian from Berkeley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice Remodeled Hotel.
• Smoking Floors- Smoke Smell.

“100% better than the OMNI.”

Apr 29, 2008 by Tamara from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• The location was great. Very professional staff.

“The location was great. The staff was professional, but not friendly. Has only valet parking for $29 a night as the only parking option.”

Apr 29, 2008 by Siraj from Pearland, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• My room was upgraded to a larger room without asking.
• Coffee service didn't include creamer. They did bring quickly when requested.

“An excellent hotel right in the middle of all the Austin hustle and bustle. Great friendly staff. However, although the valet parking provides for in-out facility, the front office did not know about it. The valet person scared us by saying that no such in-out facility was available and a stay of more than 30 minutes would cost us $12. They later rectified it. At check out, our car was loaded with some one else's luggage including shopping bags. Fortunately, we discovered it before driving it away. Apparently our car was mistaken with others but shouldn't they have checked the tag number? Let these issues not sound discouraging. This truly is a great hotel. Great locations and friendly staff.”

Apr 17, 2008 by Jan from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was more than we expected!
• We liked everything!

“Excellent!”

Apr 16, 2008 by Mark from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bed.
• Nothing.

“Well situated, well-appointed luxury hotel. Pleasant staff. Beautiful room. One of the best beds I've slept in.”

Apr 16, 2008 by Eric from Hermosa Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and service. Friendly and knowledgeable staff.
• Small room. No outdoor pool.

“Great historic hotel in A+ location with outstanding service.”

Apr 15, 2008 by Ann from Orange, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• The food and restaurant is tops.
• Valet parking was a nightmare. Staff totally overwhelmed.

“I have stayed in this hotel many times. It is located very close to 6th street. Because of this, every weekend night you have major hall noise and door slamming between 2 and 4am. I wish they would put a sign up at the elevators requesting that guests be quiet when returning to rooms late at night. The bell/valet staff was also totally overwhelmed during my stay.”

Apr 13, 2008 by Ann from Orange, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location and the food.
• Housekeeping did not clean or refresh my coffee in my room two days in a row.

“I love this hotel and have stayed here many times. This is the first time that I have not been satisfied with the housekeeping staff in cleaning my room. It was not a big thing but when I left the coffee pot out on the desk etc, it was still not put back in the cabinet and no new coffee was replaced. Other than that, it was a fantastic trip as usual.”

Apr 13, 2008 by Dan from Gainesville, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient location.

“Very friendly staff and an excellent location contributed to a very nice stay at the Intercontinental Stephen F. Austin. Travelers beware of the very expensive Roaring Fork restaurant in the lobby. The cheapest steak on the menu will run you over $30 and is a la cart. That means you have to pay at least $7 a piece if you want anything other than an overcooked piece of meat for dinner. The service, including the Roaring Fork, was excellent.”

Apr 10, 2008 by Esther from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenience, comfortable beds, amenities.
• Need to update televisions, small room.

“Clean, nice hotel with comfortable bed. Not 4 star but certainly strong 3 star. Great location to Downtown activities. Valet parking way too much for overnight.”

Apr 8, 2008 by Lisa from Omaha, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very clean and friendly.
• Cleaning staff not good at communicating.

“Enjoyed my stay. Clean and comfortable. Wonderful food.”

Apr 3, 2008 by Stephen from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Great location.
• Fitness facility is not "state of the art".

“Excellent location in Downtown Austin. Friendly staff, but not quite as upscale as would be expected at the rates and ratings. The fitness room is not "state of the art." Better than most hotels, but not like a 5 star place.”

Apr 1, 2008 by Nancy from Sudbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Historic feel of décor.
• Shower drain stopped up.

“Great hotel for a single traveler or couple since room with king bed pretty small. Loved the feel of the hotel. Nice bar and restaurant to hang out in. Great location.”

Mar 28, 2008 by Doris from Trabuco Canyon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and comfortable; great location for our needs.
• Liked everything, except possibly not thrilled about the casual restaurant.

“Great hotel; would definitely stay there again.”

Mar 26, 2008 by Kim from Gause, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice room and bathroom, very clean. Hotel was very nice.
• The room was nice, but a bit small; the bathroom was a good size.

“We enjoyed our stay. The hotel went under a complete renovation and cleaned up very nice. The decor throughout the hotel was nice and the bed linens were soft and comfortable.”

Mar 25, 2008 by Kevin from China Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room, staff, and location were all excellent.

“Great!”

Mar 25, 2008 by Jessica from Tyler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was awesome!
• Parking was not easy.

“Great room and Great location. We had a blast!”

Mar 24, 2008 by Judy from Kansas City, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Work out facility, location, friendliness of staff.
• Charging extra for double beds/ misunderstanding when using maid service.

“The fitness center was well equipped, however, the Whirlpool and Jacuzzi didn't work properly. The pool was only a lap pool and there was no sun deck. Hotel room was very comfortable. The staff was friendly. Caution get the staff's first and last name or ask to speak to the manager.”

Mar 23, 2008 by Gary from Garland, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[6]

• Service, great, front desk, great, valet -great.
• Room too small - 2 double beds, barely space to walk.

“Recommend for couples only- not families.”

Mar 17, 2008 by Carolyn from Edgewood, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful restored hotel.
• Added cost for double beds in rooms.

“We loved the location and the beauty of the hotel. The high cost of parking and the added cost for double beds were not expected. I didn't know if that were true or not.”

Mar 11, 2008 by Kory from Garland, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great location, right downtown near the capital - one block from 6th street.
• For a 4-star hotel, the rooms were a little small.

“Overall, this hotel is pretty nice. It's a great location. Parking is non-existent, so be prepared to get gouged on parking, but if you park it overnight, you can walk anywhere you want to get. The room was small-ish for the price, but I'm sure the premium is for the location as opposed to the size. All in all, I would stay here again.”

Mar 8, 2008 by David from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room, free wife access, responsiveness of staff.
• Slow breakfast service. Had to leave for appt before food was served.

“Excellent location, excellent staff. Fitness center is behind times and inadequate (one of the draws to my selection of the hotel was the presence of the fitness center). Free WIFE access was provided in the lobby. Free WIFE access should be provided in the room as well.”

Mar 8, 2008 by Steven from Solon, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] •

• Location was great. The meeting room was terrific.
• The chair in my room was torn. Limited exercise equipment. The elliptical (or what looked like an elliptical) was broken (no sign on it).

“We did not get much attention for our meeting room for food service. Everything was ready when we got there, but we had to call to get it cleaned up and for them to serve the snacks that were prearranged. I expected better.”

Mar 7, 2008 by Josh from Long Beach, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location and the bed linens.

“The room looked nice but neither of the widows worked which was a real inconvenience because it was a smoking room. There was also $22 charge for overnight valet parking. I have had bad experiences with valets in the past and try to avoid them by all measures.”

Feb 28, 2008 by Barbara from Dallas, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff very friendly and accommodating.
• We needed a room with double beds they didn't have this and then charged us 59. to get a Jr. suite to get a king bed and a roll away.

“The rooms are very small. We needed a king bed and a roll away in one of the rooms, but to get that, we had to upgrade to a jr. suite for an extra 59. which we were not happy about. They said there were no rooms with two double beds. Since there were 3 adults, we had to upgrade. The per night charge to keep the car was a bit much we had two vehicles they charged extra for the SUV which seemed a bit much.”

Feb 28, 2008 by Ross from Damascus, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice location & staff.
• Poor hot water, rooms hermetically sealed.

“Hot water was a constant problem and poor room heating/cooling system, could not open windows for fresh air so no 4-star rating.”

Feb 27, 2008 by Terri from Porter, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge and staff.
• Had to turn shower on for 45 minutes to get hot water.

“Elegant. Great staff. The hotel is old and if you are the first one awake in the morning, you must let the shower run for 30-45 minutes to get the hot water flowing. Even though it took a while for a hot shower, the stay was great!”

Feb 27, 2008 by Jack from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good air conditioning.
• The valet service was horrible or worse than that.

“The valet service was terrible. Overall, the service was good and the room was small but adequate.”

Feb 27, 2008 by Kelly from Georgetown, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very good location for my purposes.
• Took a long time (30 minutes) to get vehicle from valet.

“Great atmosphere and accommodations. First moved into a queen room, but being a tall guy, requested a king and was accommodated very quickly and courteously. 2nd floor lounge is very nice and the balcony provides a great view of the Downtown activities. Many great places to eat very close to hotel and the 6th St. and Warehouse district is very close. I will stay there again.”

Feb 26, 2008 by R. L. from Lufkin, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Room size, only 1 queen, smell of room.

“Great location, however not as easy as other hotels getting in and out of hotel. No self parking, valet slow. The rooms can be very small, only 1 queen bed, have to pay to upgrade to king or double beds if they have available. The furnishings old and the rooms smell musty sometimes. My least favorite 4 star hotel in downtown Austin. Much prefer the Hilton, Omni or Hyatt.”

Feb 26, 2008 by Alice from Lynnwood, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby is gorgeous, the indoor pool and Jacuzzi area fantastic and valet employees wonderful.
• Lunch dining limited. Very outdated treadmills and cardio machines.

“I would recommend this hotel. It is beautiful, clean, and comfortable. Check out the oversized shower in the workout area and the indoor pool.”

Feb 26, 2008 by Cindy from Kingsbury, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great linens.
• No hot water.

“The hotel was gorgeous but the room had problems. There was a view of all the air conditioning units, there wasnt hot water, and the restroom door didnt shut properly. You could not see the TV from the bed and the fridge was stocked with snacks so heavily that it was unusable for our items.”

Feb 25, 2008 by Mary from Rochester, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[6]

• The staff was helpful with changing rooms for us.
• The rooms were unattractive, and the carpets were dirty, the furniture was old and worn.

“I was unhappy with the condition of the rooms at this hotel. The staff tried to help me with moving us to a different room, but that was not much better.”

Feb 21, 2008 by Brian F. from Anchorage, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Austin marathon finishes literally at the front door-yah!
• Had to pay an extra fee of $29.00 to have two full size beds.

“Outstanding location, attractive, modern, clean, and up to date and the front door was literally the finishing line for the 2008 Austin marathon.”

Feb 19, 2008 by George from San Angelo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and convenient.
• Restaurant food high priced.

“I would stay here again! Next time with all my family!”

Feb 15, 2008 by Pam from Mckinney, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• Vanity mirror and seat was nice.
• Parking expensive - Breakfast expensive and not worth it at all.

“This hotel would be better suited for business travelers because of its location (close to the Capital). This is not the best hotel to stay in for leisure travel. The parking was very expensive - I own a Suburban and was charged twice the amount you would normally be charged to park my truck. The breakfast buffet was very pricey and it was nothing special. I would have preferred to go to IHOP!”

Feb 9, 2008 by Donna from Mckinney, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Bellman were helpful and friendly.
• Elevators worked on and off. Check-in assistance was not to standard.

“Small, but lovely room. However, extremely noisy.”

Feb 5, 2008 by Debbie from Waco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the historical attributes of the hotel in it's decor, location, and architecture.
• Room was small and had a view of the roof and parking lot.

“The hotel was in a great location, in Austin. The staff was very friendly and accommodating. I loved the historic qualities of the decor and architecture. The spa area was very inviting and massage therapy was awesome. The restaurant is pricey, but a great ambiance and good place to dine. The rooms were small but were in keeping with the age of the hotel. I thought it a romantic hotel, but I don't think a family with kids would like the size of the rooms.”

Jan 31, 2008 by Pete from Kingwood, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff and impeccable rooms.
• I never really like the added expense for parking.

“Overall excellent hotel and great staff and service.”