User Reviews for Doubletree Guest Suites Austin

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Feb 13, 2008 by Kashemeyia from Lufkin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Quality.
• Air was broken.

“It was a wonderful stay, beautiful facility, very friendly staff.”

Feb 13, 2008 by Mary from Oklahoma City, OK
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[6]

• Location.
• Dirty room with glass inside and outside of the door. Dirty common patio outside our room.

“Very poor hospitality.”

Feb 6, 2008 by Jim from Austin, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice kitchen, lots of room.
• Dated. Could use a remodel.

“Perfectly fine 3* hotel. Nothing special. Rooms haven't been updated in a while, but the suite is large with a full kitchen. Would not want to pay rack rate for this one.”

Feb 6, 2008 by P from Lewisville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Large suites.
• Kitchen was a little run down. VERY limited free parking.

“Great location, comfortable bed and good price.”

Feb 1, 2008 by Eileen from Garland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice, good locations, friendly staff, loved having a kitchen.
• Paying for parking.

“Very nice, great having a suite instead of just a room.”

Jan 30, 2008 by Jody from Mason, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The suite of rooms was spacious and comfortable.
• I left something at the hotel, called and have not received a reply.

“Very central to Downtown, nite spots and food. Parking is additional and is hard to find close by. The traditional Doubletree cookies are warm and tasty.”

Jan 28, 2008 by Ed from Fort Worth, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Large comfortable suite.
• Carpets in some public areas needed cleaning.

“Great location, large comfortable suite, decent breakfast, helpful staff.”

Jan 23, 2008 by Michelle from Temple, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Spacious rooms.
• Dinner had to be taken back, order not right, no English speaking housekeeping.

“Would stay again if price was right hopefully just a bad staff weekend.”

Jan 23, 2008 by Darren from Baton Rouge, LA
Overall Rating: 7
Cleanliness:[6] • Staff:[4] • Location:[8]

• Chocolate Cookie given at check-in.
• Smelled like smoke everywhere. Check-in was slow, attitude of clerk was poor! Not enough parking for guest.

“Line 15 sums it up. Will not return to this hotel. Thanks.”

Jan 23, 2008 by Kim from Avon, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Location and staff.
• Paying for parking and paying for internet access- ridiculous in 2008!

“The staff was great, the room satisfactory. It was in an okay section of the city, but being that Austin really isn't that big there doesn't seem to be any actual Uptown, Downtown, Mid-town, etc. Free internet access would be a plus.”

Jan 23, 2008 by Cynthia from Sierra Vista, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The price we paid for the hotel met way over my expectations. The room was huge and was decorated very nicely, very Texas style.
• Dated bathroom.

“We only stayed in the hotel for one night b/c of a graduation we had to attend. Since there were 4 of us the hotel accommodated us with a two bed guest suite. There was a nice living room that even had a couch that turned into a bed. So we all slept comfortably. Our room included a kitchenette that was fully stocked along with marble countertops. Very nice. The best thing was the balcony that over looked Downtown Austin, and the hotel staff was very friendly and even accommodated us at 2a.m. when we got back from going out and we were starving.”

Jan 22, 2008 by Debbie from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Liked it very much. I plan to stay there again on my next trip to Austin.
• Theres no hotel store or gift shop.

“I was very surprised how nice the hotel was. The staff was very pleasant and helpful. I will definitely stay there again.”

Jan 21, 2008 by Sharon from Burleson, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[8]

• Very friendly staff.
• Gave me a smoking room, which made me sick!

“When I checked-in, I was informed there were no more non-smoking rooms. This would have been a huge problem if staying for more than one night, but I went ahead and tried it for one night. It was horribly smoky.”

Jan 17, 2008 by Sabrina from Houston, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was very friendly and always helpful.
• Was not within walking distance of 6th St.

“Very nice, met and exceeded my expectations, I did want to be within walking distance of 6th street but it was not that far so it was not a big inconvenience.”

Jan 16, 2008 by Linda from Midland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, quiet and facilities excellent.
• Would have liked to know in advance about parking charge.

“Wonderful experience and very nice hotel. It was great to have a kitchen, too. I suspected, but did not know that there was a charge for parking until I got there. Parking was very safe in an underground garage.”

Jan 16, 2008 by Linda from Longview, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[9]

• Location.
• Need renovating and updating.

“Our first night we arrived late and just crashed. The next morning we took a closer look and the room was unacceptable dirty, sink stopped up, remote didn't work and on and on. They gave us another room for the 2nd night and it was much better. Staff was very helpful.”

Jan 14, 2008 by Judy from Canyon Lake, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, price, friendly staff.
• Cost of parking, tiny parking spaces.

“In Austin for a concert and the location, friendliness of staff, ease of check-in, check-out was great. Hotel was more upscale than we usually get in Austin. Room/hotel was large, clean, comfortable, and quiet. Overall, a very positive experience.”

Jan 14, 2008 by Kenneth from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel staff was friendly and helpful.
• I liked it all.

“We loved this hotel. The room was roomy and very accommodating. For our 46th wedding anniversary the staff sent up to our room strawberries, whipped cream and a big bottle of Champaign, compliments from the hotel. It was a wonderful surprise. Our stay was wonderful.”

Jan 13, 2008 by Gary from Magnolia, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Downtown. Clean. Friendly. Nice large room. Friendly staff.
• Coffee pot to small. Only 2 cups.

“Very easy to find. Friendly staff. Very clean. Good food @ the restaurant and fair price. I'll stay here more often.”

Jan 9, 2008 by Jeremiah from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Location.
• Poor North View, straight into the face of another building.

“Great hotel with a great location. You could throw a rock at the Capitol.”

Jan 9, 2008 by Bill from Garland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close to UT Austin main campus. Good size suite for short stay complete with two TVs.
• Not a huge complaint, but parking was $12.99 a day and parking slots were small.

“Room did not appear new, but renovated well. Not luxury, but very nice for 3 stars. Good location to UT campus. We plan to stay there again.”

Jan 7, 2008 by Donald from Chapel Hill, NC
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spectacular.
• A minor point elevators were slow.

“Loved this hotel. Staff was incredible as well as the location and room. Will definitely stay here again.”

Jan 3, 2008 by Tricia from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Close to everything Downtown.
• Parking.

“Great rooms, fabulous location.”

Jan 1, 2008 by Kim from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The size and comfort of the suite and the comfy beds.
• There was a banging in the ac that kept us up, but the staff was helpful and courteous.

“Beautiful, classy, comfy hotel right in the middle of everything in Downtown Austin.”

Dec 30, 2007 by Betty from New Braunfels, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location and suite.
• Housekeeping towel in bathroom had green gel on it, carpets needed vacuuming.

“Have stayed once before and will again if opportunity presents itself. Very happy with suite accommodations and location. However, as stated in last review, housekeeping could definitely be improved.”

Dec 29, 2007 by Samantha from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a very nice hotel right at Downtown and very nice place to have a romantic setting for.
• Nothing I love everything about it.

“It is a very nice classy hotel great place for couples.”

Dec 29, 2007 by Marion from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It's a grand old hotel!
• Breakfast was served on "ice cold" plates and service was not efficient, nor timely.

“Lovely hotel.”

Dec 20, 2007 by Kim from Naperville, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• I loved the view and the huge clean room.
• A little far away from where I was going to be that night.

“The double tree hotel is a great place to stay. The rooms are very spacious, comfortable, and inviting. I also found that the front desk not only has delicious cookies but are very helpful with local restaurants and clubs.”

Dec 19, 2007 by Charlie from San Angelo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff and spacious room. Loved it.
• Can't think of anything. Very enjoyable stay!

“Very friendly staff, great room, very spacious. Loved the hotel!”

Dec 18, 2007 by Jon from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely courteous and accommodating. They made us aware of the hotel's shuttle which took us to our destination.
• NA.

“The location in the northeast area of Downtown is within walking distance of the University and the state capitol. The room was a very nice suite with sliding doors from the living area and separate bedroom to a full building width balcony that felt like it was our very own. Beautiful view of the state capitol and Austin skyline in the near distance. We were very impressed with the hotel and its staff. Highly recommend.”

Dec 17, 2007 by Peggy from Nederland, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The suite was very comfortable with a large marble bath room.
• Self parking was very difficult in our large SUV. Parking spaces very close/tight!

“This hotel is a very nice classy hotel even though decorations were a bit old, however, the staff was very friendly, and food was great! A place where you feel safe. Close to the capital and I 35. I definitely would stay there again!”

Dec 13, 2007 by Abby from San Antonio, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very spacious suite and close to 6th street.
• Parking garage is extremely small.

“The parking garage was very small and felt a little dangerous because the turns were so sharp, but the hotel was nice and we were pleasantly surprised at how large the room was. Very comfortable. Also, they allow pets which is a huge bonus and your pet should be very comfortable in this large room.”

Dec 13, 2007 by Shawn from Victoria, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The delicious warm cookie's) they give when you checked in!
• Was disappointed with the gym/pool/sauna facilities.

“The hotel room was amazing for the price I paid. Complete with kitchen/sink/dishwasher/stove/fridge, etc it was like having a nice little apartment. Only thing was the a/c was broke the first night (and it was hot out). They gave me a fan to use, and they fixed it the next day. But then the heat was broke and the last day was freezing outside (and inside). So that was a little inconvenient/annoying.”

Dec 13, 2007 by Robi from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everyone was very friendly and the room was in great condition.
• I wish their shuttle would run past 10:30 pm, but not a big deal.

“This is a very friendly hotel and the rooms are fantastic. Very clean and lots of room in the suite.”

Dec 12, 2007 by Matt from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, huge suite rooms, and convenient to anything in Austin.
• Door didn't open to balcony.

“Great!”

Dec 12, 2007 by John D. from Brownsville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The size of the rooms and the balconies.
• Bad front door for coming and going, parking.

“I put a chair out on the balcony and listen to Austin until late. I wake up early and hit the ground rolling and your already Downtown. The people are nice and the service is good. Don't put the cookies in the microwave, it was bad.”

Dec 10, 2007 by Mark from Alpharetta, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[6]

• Nothing out of the ordinary.
• Exercise facility, dining.

“Basic room functions performed adequately. This is an outdated hotel in need of serious upgrade. Exercise room is being remodeled interim room lacks basic equipment. Dining room is dimly lit which made reading over breakfast difficult. Would not want to stay her again, or at least would bid a much lower price.”

Dec 5, 2007 by Ajay from Peoria, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Central location, Great suite, Good view, Good price.
• Parking - Paid and cramped a bit.

“Excellent rooms, apt location (diagonally opposite to gas station, nearby Starbucks and right in downtown). Need to pay for overnight parking.”

Dec 5, 2007 by Jordan from Harker Heights, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was wonderful!
• The shower was hard to turn on.

“Wonderful location, friendly staff!”

Dec 4, 2007 by Dawn from San Marcos, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality level for price paid.
• Paying for parking.

“I would like to stay here again.”

Dec 3, 2007 by Rachel from Paris, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the cookies at check-in and my balcony was wonderful!
• I loved this hotel.

“This hotel exceeded expectation from the moment we parked. Parking was convenient (valet parking was an option, but not necessary) and easy. The hotel staff was friendly and helpful. The room was large and very clean. Loved the balcony. The beds and pillows were very comfortable. We ate in the dining room and it was fantastic! Food and Service was wonderful. I can't say enough wonderful things about this hotel. It was great for an overnight stay and I imagine it would be wonderful for an extended stay on business. Good Job Doubletree!”

Nov 28, 2007 by Betty from New Braunfels, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[7]

• Location and price.
• Sticky kitchen floor, peeling ceiling bathroom paint, worn carpet, peeling wood on bathroom door.

“The room was in need of several repairs, in addition to dirty glass coffee/end tables and sticky kitchen floor.”

Nov 21, 2007 by John D. from Brownsville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• It has a balcony for every room.
• Its nice not much to dislike could use mini bars.

“Located close to all the action the Austin Doubletree is location. More than enough room you will feel very welcome and if you need privacy the huge apartment like rooms can give you that too. The Doubletree-my Austin Home.”

Nov 21, 2007 by Jean from Rockport, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Large rooms.
• Narrow, small parking garage.

“Very nice room- large and very clean.”

Nov 15, 2007 by Sarah from Columbia, SC
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[8]

• The bed was very comfortable.
• The room smelled bad like dirty bleach water. I think the carpets had just been cleaned which I think led to the smell.

“The room was very comfortable, the staff friendly and courteous, and the location convenient. The room smelled pretty bad though and some of the provided toiletries were opened and half empty making me wonder how well the room had actually been cleaned. Something I might expect from a lower quality hotel not from a supposedly "upscale" one.”

Nov 11, 2007 by Jay from Humble, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[8]

• Good location.
• Staff.

“"No non-smoking" rooms available according to manager even after clerk at front desk indicated there were.”

Nov 9, 2007 by John from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and service were "the best".
• We loved the whole experience.

“This is what hotel service is all about. Very friendly staff and extremely accommodating. The room was immaculate! And, they offered a shuttle service. Our overall experience was wonderful. We will go back to the doubletree guest suites any time we are in Austin.”

Nov 8, 2007 by Teala from Houston, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• The kitchen was a great amenity.

“I tried to call and request a non smoking room in advance, but I was told that it wasn't necessary because I could do so upon check in. Of course when we checked in, the front desk said that all non smoking rooms were unavailable. Just what I was afraid of (less than ideal conditions when traveling with a 21 month old). We got to our room, and it smelled worse than any bar Id ever been to. There wasn't even a window we could crack to air out the room. Worst sleep ever! They said non smoking rooms were completely booked for Saturday as well. They could put us in another smoking room with a balcony though, so that we could at least have some fresh air. Then as we were leaving for breakfast, our very excited daughter fell off the couch and hit her head on the metal/glass coffee table. It was a major fall, which warranted a trip to the ER. Fortunately, she was ok. When we returned to the hotel, they suddenly had a non smoking room available for us. I hardly think it was coincidence, but we took the better room anyway. So, we would have had a perfect trip had it not been for the unbearably smoky room and trip to the ER. If you stay at Doubletree with little ones, please move coffee table to a safe place.”

Nov 8, 2007 by Carole from Lewisville, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Hotel breakfast was great!
• The parking garage.

“The hotel has wonderful front desk staff and beautiful, clean rooms.”

Nov 8, 2007 by Brandon from Brea, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Room was big, great courtesy shuttle.
• Damage in room!

“Holes in the door, dripping faucets, missing door hooks, pool in bad shape, and the list can go on.”