User Reviews for Doubletree Guest Suites Austin

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Dec 7, 2009 by M from Waco,TX
Overall Rating: 9

• Friendliness and helpfulness of staff.
• Noisy heating unit in room.

“Elegant decor and friendly service.”

Oct 24, 2009 by Rhoda from Schenectady,NY
Overall Rating: 10

• The staff was very friendly.
• The bathroom did need some repair.

“The accommodations were very roomy. The staff was extremely helpful.”

Sep 21, 2009 by Jake from Frisco,TX
Overall Rating: 9

• The value was excellent.
• Parking was an issue.

“A great place to stay in Austin. The value that you received for the price paid was wonderful.”

Sep 16, 2009 by Steve from Hamden,CT
Overall Rating: 2

• Bed had bed bugs and I am still in agony.

“Bed had bed bugs. Manager waived incidentals but not entire stay and did not seem too concerned about the rash I had broken out into.”

Sep 4, 2009 by Holli from Ft. Walton Bch,FL
Overall Rating: 9

• Even though there were incredibly loud people next to us, room was quiet.
• Skimpy on the coffee.

“Lovely hotel with very friendly staff.”

Aug 24, 2009 by Pamela from Wichita Falls,TX
Overall Rating: 10

• beautiful room
• had to get a smoking room

“Beautiful hotel in downtown Austin. Blocks from 6th street and the Capitol. We walked everywhere and didn't drive at all.”

Jul 10, 2009 by Mark from Laredo,TX
Overall Rating: 9

• Very friendly staff.
• Parking is very narrow.

“I recommend this hotel. It is a very comfortable place to stay.”

Jun 30, 2009 by Tiffany from Spring,TX
Overall Rating: 9

• Great hotel in a great location.
• Water pressure was very low.

“This is a really nice hotel a few blocks from 6th street but without all of the rowdy activities after 2 am. They offer a shuttle until 10pm which was very convenient. I would definitely stay here again.”

May 14, 2009 by Theo from Bellaire,TX
Overall Rating: 7

• Downtown location, ample space, ensuite kitchen, and warm cookie.
• $15/day parking, $10/day WiFi.

“It seemed like a super deal at first, but after racking up additional charges for WiFi access and the parking garage, my feeling about this hotel being a deal quickly evaporated. Then again, not everyone uses WiFi, nor does everyone use the parking garage (but a lot of us Texas residents do!).”

May 13, 2009 by Sandra from Houston,TX
Overall Rating: 5

• Location is great, suites are large.
• The walls must be made of paper, I could hear partiers in the hotel and on the street until about 4 AM. Not cool.

“Service is great, location is too, rooms are outdated, but clean. The only concern I have is the thin walls and balcony to the street let in so much noise. I heard partiers in the hotel and on the street until at least 4 AM one night. Also, 6 fire trucks must have driven by with their sirens on. I've stayed there before without incident, but this experience will definitely make me think twice about it in the future.”

May 11, 2009 by Gary from Stilwell,KS
Overall Rating: 9

• The hotel was clean. The service was good. The location was excellent.
• The parking fee for overnight in the garage should have been included as part of the room rate.

“The suite was clean and comfortable. The pool was a nice place to relax and there were always plenty of fresh towels available. It was very conveniently located in Austin. We would definitely stay there again. The only downside to the hotel is the $15 per day lug for parking in the underground garage. Parking is extremely tight and maneuvering the turns is difficult even for small cars. But with only short term parking meters available on the streets, you have no viable alternatives.”

May 7, 2009 by Bre from Cypress,TX
Overall Rating: 0

• Free shuttle; chocolate chip cookies; friendly staff; convenient location.
• Parking garage is a very tight fit for larger vehicles.

“In town for one night and loved our stay at this hotel. Very convenient to downtown venues. Friendly staff had great suggestions for dinner/entertainment.”

Apr 15, 2009 by Angelique from Portland,OR
Overall Rating: 10

• It was spacious, attractive, had many amenities and the service was fantastic!
• The toilet in my room had an issue and was noisy.

“This is one of the best hotels I have ever stayed in! The suites were huge: living room with couch that converted to a bed, dining room, full kitchen including full-size fridge, oven, and microwave, large bedroom with bathroom. It had a large flat screen TV in both the bedroom and living room. It was very tastefully appointed, very lovely, and everything was very new and clean. They stocked a wide array of Neutrogena products. And the service! I counted 7 people that were very helpful during my stay, they really went above and beyond.”

Apr 12, 2009 by Claire from Houston,TX
Overall Rating: 10

• The room was
  huge and the hotel was very nice. More than I expected to get for what I paid.
• Housekeeping showed up at 7am.

“Huge room, great views, friendly staff,
I told all my friends!”

Mar 15, 2009 by Ray from Beaumont,TX
Overall Rating: 7

• Very good location, walking distance to Capitol.
• The rooms were very poorly lit.

“Great location for visiting the capitol. Our room was very poorly lit, especially the restroom. I guess there is a law that mandates the low watt bulbs? The parking at the hotel was a problem, since we have a large vehicle, we couldn't use the garage and had to use valet parking at $30/day.”

Mar 14, 2009 by from Russell,NY
Overall Rating: 9

• Suites were spacious.
• One bed was saggy and couch cushion flattened.

“A fine place to stay. The size of the space you get, like a small apartment and the cleanliness makes up for the slightly played out furniture.”

Feb 17, 2009 by Nick from San Bruno,CA
Overall Rating: 7

• Spaciousness and location.
• Fee to use wireless internet.

“The overall quality of the hotel is nice. The hot tub was a plus. The room was huge. My biggest problem is that they charge for internet access. $10/day may not seem like much, but that's extra. Also, they charge for hotel parking. Street parking is free overnight.”

Feb 11, 2009 by Alice from Dallas,TX
Overall Rating: 6

• Beds were hard as rocks; I couldn't get more than 4 hours of sleep a night. Front desk staff was rude; refused to give us directions to a restaurant.

“Fantastic amenities: Huge suite, two flat-screen TVs, a kitchenette, a balcony, and a large bathroom. Horrible beds. They were so rock-hard that I couldn't get more than 4 hours of sleep a night - even the second night, when I was exhausted! Parking was difficult. They charged us $15/day, and the garage was so tiny, we almost couldn't find a spot. Rude front desk staff. The hotel charges you for wireless internet use (cheap!), so we called the front desk to see if they could give us directions to a local restaurant we had picked. The woman who answered the phone refused to do so, saying she didn't know where it was and could not look it up for us.”

Jan 28, 2009 by John from Plano,TX
Overall Rating: 9

• Big room, nice suite.
• Old building, old facilities.

“I loved this hotel! I had a large room including a kitchen, living room, and a bedroom with two flat screen TV's! An older building, however it was very clean and comfortable. Only problem was noise coming from upstairs throughout the morning. Staff was excellent! Great location, relatively close to downtown without being too close to the noise on 6th street.”

Jan 7, 2009 by Brian from Olympia,WA
Overall Rating: 3

• Spaciousness.
• Nothing worked.

“A working air conditioning system would be nice. My door of my refrigerator would not close. The toilet stopped up. The guy who came to fix it took all of my towels. What is up with no creamer for the coffee. It seems like they are about to go out of business. Little stuff that added up”

Oct 21, 2008 by Aimee
Overall Rating: 7

• The rooms were huge.
• The parking garage is very tight and costs $12 a day.

“I was pleased with the room, but the parking garage was very tight and my pickup truck would not fit. I had to find other parking, which was easy on the weekend, but would have been complicated during the week.”

Sep 15, 2008 by Geoff
Overall Rating: 8

• Location.
• Needs some updating; my bathroom sink had a hole in it.

“Overall for the price and the size of the room (it was a suite), I really could not ask for, or expect, anything more. There are some things that need to be updated about the hotel, but other than that, it was an enjoyable, safe and convenient experience.
”

Sep 13, 2008 by Kim from Justin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly.
• Can't think of anything.

“This hotel is beautiful. Our room was lovely & included a convenient kitchenette. The warm cookies we received at check in was a nice treat. We have stayed in this hotel a few times before, but this is the first time we have dined in the restaurant on site. The 15th street cafe provided a varied menu. My salmon was the best that I have ever eaten. My husband's sirloin salad was also very good. We will most certainly stay in this hotel again.”

Sep 12, 2008 by Amy from Richardson, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We didn't realize the rooms were suites.
• My husband and I wanted to use the pool area, but it was after hours. I think it should be allowed to stay open for adults later than 10 pm.

“We really loved the room and took advantage of the location. We were able to walk to the State Capitol.”

Sep 10, 2008 by Wayne from Killeen, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• I like the location in relation to the many areas of interest.
• The elevator took to long to get to the floor I was on and the lobby. I was on the 4th floor.

“Over all my hotel stay was pleasurable. I like the fact that the room was a suite. However, I do not think that the hotel should charge for wireless internet service. I have stayed in a lesser hotel in which the internet service was free.”

Sep 10, 2008 by Irene
Overall Rating: 10

• Clean, friendly staff and excellent facility.

“The room was large and the bed comfortable. The staff was friendly and helpful. I did not have a car but if I did the hotel had a parking facility although I do think there is a charge but overall the stay was excellent and I recommend this hotel.”

Sep 9, 2008 by Tomika from Cibolo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was beautiful, the bathroom was very spacious.
• I could not get the balcony door to open.

“Great stay! It was just perfect for an anniversary get-a-way!”

Sep 4, 2008 by Patty from Galveston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Roomy suites and great view.
• $10.95 for internet.

“Convenient location to Capitol and University of Texas, upgraded kitchen and a wide selection of Neutrogena soaps and lotions are big pluses to this hotel.”

Sep 4, 2008 by Kirsten from Longview, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• We were upgraded to a junior suite.

“Great location in Austin, and a nice Hilton hotel. A beautiful view of the capitol.”

Sep 4, 2008 by Susan from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Room could have been cleaner; very noisy guests next door.

“Nice for the price. Good location, helpful staff.”

Sep 4, 2008 by Chad from Brantford, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean, staff was helpful.
• Extra cost to park car, internet and the use of room phone costs extra.

“The hotel was in a great location close to the University. No free internet in the rooms.”

Sep 2, 2008 by Jeanette from Ovilla, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, great accommodations.
• Nothing.

“Hotel has a lot to offer.”

Sep 2, 2008 by Courtney P. from Deer Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The spacious, 2 room suite.
• The wasn't any creamer for the in-room coffee.

“This hotel is located near the capital and University. The clean and inviting atmosphere made me feel safe on a trip alone.”

Sep 2, 2008 by Christopher from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great use of space. Having a suit is wonderful. Good bathroom products.
• Charged for parking. No ice machine or vending machines on the floors.

“Great value! Friendly staff with well done, clean, and roomy suites. Great location. Didn't check out the pool but should have. Parking should be free but it was $12 + tax per day. Small problems like clock not set right & light bulb burnt out.”

Aug 29, 2008 by Dewayne D. from Hewitt, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Comfortable beds, nice small kitchen area for the extended stay. Lobby nice and restaurant excellent.
• Wireless internet and hotel parking not free.

“Check in was very easy. Room was a 2-room suite consisting of a living room with a (sleeper?) sofa and a bedroom with double beds which were very comfy. Hi-def TV in both rooms. Small kitchenette was ample. Large bathroom. Hotel restaurant was awesome, but a little pricey, even for continental breakfast buffet. Surcharges for the basics like hotel parking and wireless internet were annoying when lower star hotels offer this as a free service. Free parking on the street on weekends and 5:45pm to 8:30am on weekdays.”

Aug 28, 2008 by Staci from Denton, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location is excellent for Austin, not too close to 6th street so it's nice and quiet.
• Didn't get to stay long enough.

“This is the 2nd time I've stayed in this hotel. The staff is extremely friendly, the suites are spacious and clean. Great space for business travel or traveling with others. It's close to all the attractions in Austin without the noise from 6th street. Especially great for parents with kids attending U.T. because it's nice and close.”

Aug 26, 2008 by Scott from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding hotel. Wonderful furnishings, clean, staff was very friendly and helpful.
• Nothing.

“Wow. What an experience. I loved our stay in this hotel and would gladly stay again.”

Aug 25, 2008 by Douglas from Southlake, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• A large room.
• No ice machine on floors.

“Excellent. Would be happy to stay there again.”

Aug 25, 2008 by Michael from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious room, nice bed, two television sets, big bathroom, kitchen.
• Must pay for internet ($10.00 for 24 hours).

“The room I stayed in had no smells or stenches and was kept at room temperature all day long. I had no problems with the air conditioning or turning the lights on and off. I found their showers to be clean and moderately sized just like any other hotel. Shower heads are equipped with one of those center pressure spurt things that have the outer ring on normal spray and the inner ring on spurt. (It's like someone giving you a massage while you bathe). I never ran out of hot water. The water pressure remained consistent and the towels were in limitless supply. They provided me with Neutrogena face and body amenities, and other kinds of soap to use while I showered. The toilet seemed spotless with no residual odor from its previous occupants. (Of course, I always use a disinfectant spray no matter how clean it looks). The staff is not only kind and courteous, but they gave the impression that they don't solely judge a person based on what he/she wears on the outside.”

Aug 20, 2008 by David from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, rooms.
• No lobby amenities, shops, coffee shop, tables for wireless use.

“Extremely nice rooms, fabulous location, worst parking garage on the planet, lousy lobby amenities.”

Aug 19, 2008 by Ray from Hickory Creek, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[6]

• Loved the suite and the cleanliness of this hotel.
• Tight underground parking space and the keys to the room are demagnetized overnight.

“The suites and the cleanliness of this hotel lived up to my expectation of the Hilton organization. I only wish they had a better parking structure and valet parking service. The driveway entrance of this hotel were blocked by many vehicles.”

Aug 18, 2008 by Gretchen from Marble Falls, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The suites were beautiful and spacious!
• We had to be moved late at night because the AC didn't work.

“The hotel was excellent and I would stay there again. The staff was quick to fix problems.”

Aug 17, 2008 by Becky from College Station, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• We loved having separate rooms for the 2 couples in the room and a full kitchen.
• They did not have a room with two queens so one of the couples had to sleep on the pull out sofa.

“Overall the hotel was great. It was much farther away from 6th street and Austin nightlife as we would have hoped but the hotel has a courtesy van that will drive you down there. Rooms were nice but they did not have one with 2 queen beds which was what we wanted. Full kitchen with some dishes which made eating leftovers easy. We ordered extra blankets, towels and a roll a way and they were dropped off at our room quickly. We did get a room service charge on our room that wasn't supposed to be there, they took it off no problem, but do pay attention to your bill. Oh, and ask for a cookie at the front desk, they are amazing!”

Aug 14, 2008 by Larry from Houston, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room size, staff, appearance.
• Our neighbors partied all night and sounded like they were in our room.

“Overall, nice hotel with friendly well dressed staff. However quality of guests was not as good. Poorly dressed, some were loud and inconsiderate. Staff did respond when we complained at 3 in the morning.”

Aug 14, 2008 by Corinne from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• It has the largest square footage per room of any hotel I have stayed. I've lived in apartments that were smaller.
• The front lobby has a worn look and the furniture in room is stuck in the late 80's early 90's.

“I have stayed here several times and always had a positive experience. If you need lots of space at a reasonable price, then this is the hotel for you. The suites are enormous. I've had apartments smaller than these rooms. Mirrored closets in the bedroom are a bonus. Large bathroom, kitchen, living room and even a dining area/work station are standard. The location is half way between the heart of downtown and the UT campus area and very convenient to both. It is located near office buildings so the traffic in the area is very low on weekends. The staff is very friendly and presents you with warm cookies upon arrival. The bedding is very comfortable. The only down sides that I can see are: 1. The furniture in the room is very late 80's/early 90's. It's not historic, it's not modern, it's not stylish. it's just stale. 2. Like most hotels, they leave everything unplugged, but at this Doubletree, this often includes the phones being removed from the jack and phones or lights being on tables that are so far away from a plug that I can't figure out how to make them work.”

Aug 14, 2008 by Valerie from Georgetown, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[6]

• Lots of space and great for long trips because of the kitchen in every room.

“The hotel is nice and the rooms are spacious. They offer a free shuttle bus which is handy.”

Aug 14, 2008 by Jovonna from Austin, TX
Overall Rating: 7
Cleanliness:[10] • Location:[10]

• The food, the bed, the view.
• The black tape on the floor to cover the missing floor molding. No tissues. Clogged sink. Parking expensive and tight. Internet in the room was not free.

“If you are looking for a place with a great view, good food and a great location this is the place. I felt the 12. A night to park my car, the 14. A day charge for in room internet for the room with its some deficiencies was not worth the cost. I would not have stayed there.”

Aug 7, 2008 by Keiko from Carlsbad, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Friendly staff.
• A little run down.

“Was pleasantly surprised to find out the hotel upgraded us to a suite. Size of rooms was good and having a kitchen was nice. Furnishings were a little worn, so if they upgraded the bed linens and furniture, could easily be a 4 star.”

Aug 7, 2008 by Christine from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We loved the saltwater pool and the views.
• The cocktail lounge was very small.

“I would recommend this hotel to everyone. It was so centrally located to all the events and locations we visited.”

Aug 6, 2008 by Arimi from Sugar Land, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• Paid parking, tight parking space.

“We stayed there for the weekend and it was a great place. So close to everything! The room was clean and nice. Elevator was a bit slow. My only complaints are the parking spaces were tiny. And poll with SUV and big trucks are the worst at parking in small spaces. So many of them took two parking spaces, but that is not the hotels fault, but still it made playing $13 for parking difficult.”