User Reviews for Hyatt Regency Austin

Research User Reviews for Hyatt Regency Austin (1-20 of 1113)

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Sep 14, 2008 by Jessica from Universal City, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[7]

• It was clean and appeared classy.
• Hotel staff was snobby & unfriendly. Bed was insanely uncomfortable. Did not accommodate my requests.

“I understand requests such as floor level, balconies, etc aren't guaranteed. However, it felt like there was no effort made to accommodate any of my simple requests. I would not recommend this hotel for any leisure traveler. The bed was really firm and uncomfortable and the hotel itself seemed more concerned with needs of the business traveler. We were not satisfied with our stay. At all.”

Sep 14, 2008 by Jeff from Jacksonville, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Courteous staff.
• Location.

“The rooms were clean and the restaurant satisfactory. The location was across the lake from downtown which meant that I had to drive to get anywhere rather than walk. The staff was friendly and very responsive.”

Sep 12, 2008 by Elizabeth from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice bar with friendly staff.
• It was fine.

“Very friendly staff. Recently renovated - a bit over-masculine decor in the rooms I have had the past 2 times, but otherwise quite attractive.”

Sep 8, 2008 by Sunny from Friendswood, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very nice rooms and friendly staff.
• Parking for $11 per night. Guests should have free parking, simple.

“Nice beautiful hotel with moderately large rooms. The Atrium area looks very nice, especially when going up the clear window elevators. Staff was very friendly. The view was simply beautiful with the lake in front and downtown behind it. I believe all the rooms have a 32 inch flat screen TV, very nice. I wish I had stayed longer at this hotel instead of the Stephen F Austin Intercontinental, which wasn't bad, just small rooms and more vintage style.”

Sep 7, 2008 by Shaune from Sandia, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great atmosphere and attention to detail. Excellent front desk staff.
• Check out time was unclear. Housekeeping knocked at around 8:15 am.

“Hyatt Regency in Austin was an experience in itself. There was a great attention to detail that came through in the way, the staff treated us and the way the room was set up. Everything was clean as well as comfortable. The atmosphere was one of luxury, yet the interactions with everyone there made us feel very comfortable and casual. The workout room was an added bonus that really made our stay.”

Sep 6, 2008 by Maryann from Bellaire, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Recently renovated.
• Parking expenses.

“Great view from our room and nice beds.”

Sep 5, 2008 by Jim from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very pleased with location. Very quiet!
• Parking was less than convenient.

“Excellent amenities. Very quiet. Beautiful and convenient location to downtown Austin, Congress Avenue, and Lamar restaurants and shops.”

Sep 4, 2008 by Margaret from Wichita Falls, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room and bathroom.
• I liked everything.

“Every thing was perfect from the bellman who welcomed us, check-in, and every time I was a hotel employee, they spoke and asked if there was anything they could do to make our stay better.”

Sep 4, 2008 by Ann from Orange, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly renovated rooms and gym.
• Valet was swamped at times.

“The Hyatt Austin went out of it's way to help accommodate us.”

Sep 4, 2008 by Maui from Katy, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location of the hotel.
• I did not like how they charged for things.

“The hotel was beautiful, centrally located between the downtown scene and the bohemian S. Congress area of Austin. The room was decorated in a sophisticated contemporary style that my wife and I adore so much, (some hotels are still in the late 90's). The only things we did not like were the amenities that we had to pay for, that we never paid for in other 4 star hotel stays. For instance, the WiFi, we never had to pay for that before. Also, my wife and I went to have breakfast at one of the restaurants there that had an ok breakfast buffet, or brunch as they called it. It wasn't the best breakfast we've had, but when we got the bill we really woke up! $18.50 for one person, for that? I've never spent $40 for a mediocre breakfast buffet, not even at an expensive hotel! Bottom line, the location, and stay were great but the amenities were less then adequate.”

Sep 3, 2008 by Billie from San Marcos, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating to our very late check-in after our wedding.
• Parking was a distance from hotel.

“I went for our wedding night, since we will be going on our honeymoon later on in the month. I must say when I called and told them we would not be checking in until 1am the hotel staff was very accommodating. We were late risers and had one of the best brunches ever. If you just want a weekend getaway, the Hyatt is most certainly the place to be.”

Sep 3, 2008 by Eva from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed, nice bathroom.
• During the night, the room was warm.

“Great location, nice amenities, comfortable room.”

Sep 2, 2008 by Ian from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and price.
• Quality and price of breakfast.

“Great location on bat bridge, short walk to downtown, quality hotel and room.”

Sep 2, 2008 by Jr from Newark, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, attractive appearance, parking is convenient and reasonable.
• Had no dislikes on this visit.

“This hotel is adjacent to the scenic walking/running paths of Town Lake, next to the Congress St bridge where the bats have a colony, and a few blocks from downtown and SoCo (Southern Comfort). Pool and exercise facilities are very good.”

Sep 2, 2008 by Genna from Keller, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the cleanliness and modern room. Very comfortable!
• That we didn't stay longer!

“The hotel was very comfortable and relaxing. We wish we had more time to stay at the Hyatt and would highly recommend it to anyone! Great rooms, very clean, friendly staff. Excellent!”

Aug 31, 2008 by Jennifer from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• It was clean and nice and centrally located.
• The hotel is on the other side of the river to the actual downtown and they nickel and dime you.

“It was a nice hotel, but more for business travelers. I expected it to be in the downtown area, it was on the river -- on the other side.”

Aug 30, 2008 by Judy from Gulf Breeze, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to Conference Center.
• Bathroom was too small.

“Very nice, but should not be 4 star. Double beds? Not many around any longer.”

Aug 29, 2008 by Sherry from Bossier City, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service personnel, cleanliness and convenience.
• Prices for parking, coffee and meals.

“Rooms are clean, up to date with all the expected conveniences. Staff is friendly, helpful and out of sight unless you need them!”

Aug 29, 2008 by Brad from Ridgefield, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Great renovation! Simple design, easy!
• Atrium layout.

“This place was great! The staff was very friendly & professional. The new renovation was up to date, stylish and comfortable. Easy in/out!”

Aug 27, 2008 by Robbe from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was very friendly.
• Elevators were not working properly for first day.

“Great location, convenient to getting around Austin.”

Aug 27, 2008 by Emmanuelle from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[6]

• Good size room, very comfortable bed, very clean.
• I loved everything!

“I recommend this hotel. I will certainly go back.”

Aug 26, 2008 by Jonathan from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good customer service.
• They tried to charge me for parking for additional cars.

“NA.”

Aug 26, 2008 by Rick from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly.
• I loved it all and have no complaints whatsoever.

“It started with the staff. Everyone was very nice and helpful which set the tone for a great stay. The hotel itself is very nice and the location is awesome. Great views and right in the heart of downtown where there's plenty to do and see. It's a great hotel with a great location for anyone that comes to Austin, TX.”

Aug 26, 2008 by Art from Colleyville, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff.
• Restaurant service very slow.

“Always a great view on the lake side.”

Aug 26, 2008 by Michelle from Norman, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful hotel adjacent to Downtown, great views.
• Parking was not included in price.

“This hotel is in a great location - we had a great view of the river and the hills. It took 2 minutes to get to I-35 and less than 10 to get to the airport. However, as with most 4-star accommodations, they expect you to pay for everything, including internet. And, we were charged $11 a day to self-park in their parking lot. I would hate to find out what they would have charged us for valet.”

Aug 26, 2008 by Robin from Castaic, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Hyatt was beautiful very friendly staff, and I would highly recommend this Hotel.
• None.

“The Hotel was beautiful, the staff was very nice and helpful the rooms were very clean and comfortable. We really enjoyed our stay at the Hyatt.”

Aug 26, 2008 by Tory from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best combination of amenities and location.
• Elevators were not operational.

“Great hotel and location. Fantastic amenities and staff. Highly recommend.”

Aug 25, 2008 by Jessica from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and great view of Austin.
• Under going renovations.

“We had a great vacation. The hotel was very comfortable and had a great view of Austin.”

Aug 25, 2008 by J P. from Houston, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• Beautiful decor, great bed, big flat screen TV.
• Dead bug/cobwebs in room, live bug maid service had to come and catch, internet charges, parking charges, 1 hour room service.

“Located on the other side of the bridge from downtown, so not as convenient to nightlife as other. Beautiful decor. They charge for everything - internet $10/day, parking $11/day. The balcony is not private - it stretches all the way around the building. It's a security hazard if traveling alone. It's also a bug magnet for the rooms apparently because it sits on the water. Two maids chased a flying roach around my room for 10 minutes trying to catch it. Another one was dead on the floor when I arrived.”

Aug 24, 2008 by Denise from Missouri City, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was in a great location, excellent staff.
• There was some construction during our stay.

“Overall we would recommend this hotel to our friends and family. We had prompt and friendly service whenever we needed it. It was an enjoyable stay and we'd do it again.”

Aug 24, 2008 by Michael from Austin, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Noisy and had to pay $10 a day for internet.

“Noisy and was nickel and dime and any extras I come to except for free from most 4 star hotels.”

Aug 23, 2008 by Suzanne from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The view from our room was wonderful.

“Great location in downtown Austin on the river. Hotel lobby is spacious and very nice. The room was beautiful and the view of the river and downtown was wonderful.”

Aug 21, 2008 by Maria from Chicago, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[7] •

• View from my room - river.
• Noise level from lobby too loud (music) & room beside me had screaming kids.

“The location is fabulous but this is not the hotel to rest in. The music from the lobby is too loud (was on 7th floor) and to have screaming kids as next door neighbor is awful.”

Aug 20, 2008 by Donna from Plymouth, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire staff was tremendous.
• No free internet.

“It was one of the finest hotels I have ever stayed in. The entire staff was so helpful, the rooms were clean, the pool was clean, and the location and view were just perfect!”

Aug 20, 2008 by Cara from Killeen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was right on the lake. Was a great atmosphere and relaxing.
• The room did not have a refrigerator.

“Overall. Enjoyed the stay at the hotel. I would have enjoyed it better if there was a refrigerator in the room for cold drinks.”

Aug 20, 2008 by Yvonne from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the way the room smelled! So clean and fresh.
• Used water bottle still in bathroom.

“I had a wonderful trip to Austin and the hotel room was so beautiful. Very clean and welcoming. Didn't want to get charged $5 for some water I didn't drink! Also, when I wanted to make a quick cup of coffee. Overall though. Wonderful stay.”

Aug 20, 2008 by John from Bonita Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, clean and comfortable.
• Nothing, it was great.

“Highly recommend this for both business travelers as well as vacationers. Great location, just a few minutes to downtown Austin and UT. Concierge was great! Nothing but plaudits for the Hyatt in Austin!”

Aug 19, 2008 by Roxy from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• Decor.
• Meal prices, cold temperature in lobby and bar.

“This is a nice hotel for the price. I liked the decor and the workers seemed nice. The lobby and bar were very cold and the room had popcorn ceilings. That would not deter me from coming back because it's a nice place for a couple to go to.”

Aug 19, 2008 by Andy from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful clean rooms.
• Service at restaurant was terrible.

“A beautiful hotel with lovely front desk service and very nice rooms.”

Aug 17, 2008 by Dora from Brownwood, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Safe, luxurious, clean, nice view, excellent food, courteous.
• None.

“My family has been staying at this hotel since the 1980's because of its location to downtown, its luxury accommodations, its excellent restaurants, a friendly atmosphere & its reputation that is world-known to anyone that travels. The new owners need not to change anything about what has made it a great success.”

Aug 17, 2008 by Jim from Grapevine, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[10]

• Swimming pool.
• Charge for parking with no attendant at gate.

“The down stairs staff was kirt with us when asking questions. Hotel prices were high.”

Aug 16, 2008 by Holly from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the mini fridge that they brought upon request.
• Need more food on the menu.

“Everyone here was absolutely wonderful to my son and I. We were there for a doctors apt with my son's Autism doc and everyone was so nice! Thank you for making our stay so easy! These days it seem nothing is "easy" but this staff was amazing!”

Aug 14, 2008 by Ron from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Easy access to parking.
• Hotel remodel ok, but old brown bath door and jamb were awful.

“I don't do free reviews.”

Aug 13, 2008 by Kenna C. from Plano, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Contemporary decor.
• Pay for parking.

“Very nice room as had a great view of river.”

Aug 13, 2008 by John from Flower Mound, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very courteous staff.
• Having to pay for parking.

“Great views of town lake, excellent service, and very clean and modern rooms.”

Aug 13, 2008 by Patrick from San Marcos, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• You could hear the family in the room next door, and they got up early.

“Great location, clean, nice style. Neighbor noise can be a problem.”

Aug 13, 2008 by Kevin from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Well maintained building with clean pool/spa and dining/bar areas. Great position/scenic view.
• No complimentary cookies in room - my son's disappointment.

“Hyatt Regency hotels have not let me down once. This lived up to my expectations. Far enough away from hustle and bustle of nightlife to be peaceful but easily reachable if you wished to indulge. Spotlessly clean and excellent, friendly service.”

Aug 13, 2008 by Boyd from Dallas, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly, helpful staff.
• Can' think of anything.

“We thoroughly enjoyed our 2-night stay.”

Aug 13, 2008 by Denise from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort and cleanliness.
• Having to pay for parking.

“This hotel is upscale and in a safe area, rooms are clean and comfortable and the pool was very relaxing. The food in the restaurant is very good.”

Aug 12, 2008 by Audrey from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the outside elevators. Great hair dryers provided.
• Not as close to 6th st as it led us to believe.

“Great hotel, beautiful rooms, comfortable beds, very friendly front desk. Overall this is a great place to stay.”