User Reviews for Renaissance Austin

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Jun 29, 2007 by Marybeth from Tyler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was excellent.

“The location was great and the room was excellent and the staff very friendly and helpful. We felt very safe, the grounds of the hotel was the best.”

Jun 15, 2007 by Nan from Mission, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, tastefully decorated room with high quality/highly comfortable bed and linens.
• No in-room refrigerator-even with phone request.

“For us, the hotel was perfect. It provided a safe atmosphere with easy access to the freeway we needed. It was exceptionally clean and comfortable in regard to the beds and linens.”

Jun 14, 2007 by Mark from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location of hotel near to shopping and dining is great.
• Charge for Internet access. Most travelers today get free internet access even in lower rated hotels.

“I love this place. I stayed here for business travel, romantic getaway and now for family getaway. The pools and fitness center are great and well kept.”

Jun 14, 2007 by Cheri from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Top of the line Marriott for 25% of rack rate!
• Nothing - everything was fine!

“Excellent hotel conveniently located near Arboretum shopping area. Top of the Marriott line, the rooms are well appointed, large, with well stocked bathrooms.”

Jun 14, 2007 by Mary from Mankato, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful hotel. Great pool & exercise room.
• Nothing.

“We were pleasantly surprised by this hotel. We paid less than others attending the same wedding from out of town and I would dare to say ours was probably nicer. The fitness room and pool area was great; towels, apples, and water provided. We were impressed by this hotel. It was also in a beautiful area of Austin, TX.”

May 21, 2007 by Daryl from Spurger, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• A huge balcony looking down into the interior of the hotel and it's elaborate Mother's Day setup.
• Concierge did not seem to be full service - kind of botched flower delivery.

“The staff is extremely courteous and meets most demands and requests very efficiently. The pool and workout facilities are very clean, convenient, and comfortable. Apples and a generous supply of clean, fluffy towels were appreciated following early morning workouts. The concierge may not meet your expectations, but genuinely seemed to be trying.”

May 18, 2007 by Perry from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful atrium.
• Public parking (non valet) too far from entrance.

“This hotel has a prime location in arboretum area. It has comfortable, spacious rooms and great exercise area. There are good walking trails and shopping nearby.”

May 9, 2007 by Jerry from Weatherford, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• One of the most quiet hotels in which we have ever stayed!
• No outdoor pool - no king bed available at check-in

“A quality retreat - excellent bed, quiet room and wonderful location.”

May 9, 2007 by Leticia from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The friendliness of the staff.
• Having to pay for internet service.

“I was very comfortable and felt safe there.”

Mar 2, 2007 by Darrell from N Richland Hills, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful.
• Trouble finding parking Saturday night, bit event in hotel.

“Very pleasant, great rate!”

Dec 4, 2006 by Nate from Concord, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy access to major highways to get anywhere.
• All parking is outside and away from hotel.

“Overall a clean, nice hotel. Very quite even though it's close to the highway.”

Nov 15, 2006 by Suzanne from Houston, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• Large room.
• Tact hotel 6 bathtub, poor lighting and gold walls in bath, inconvenient parking.

“Large, attractive friendly hotel that needs to re tub the baths.”

Oct 31, 2006 by Lissette from Coral Gables, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Its easy access and friendly staff.
• I can't think of anything.

“Very pleasant surroundings with easy access and very friendly and professional staff.”

Oct 18, 2006 by Marvin from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds / staff
• Nothing.

“Great rooms / staff / very nice and helpful.”

Oct 18, 2006 by Robbie from Wichita Falls, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The reservation people were friendly and helpful. We were allowed to spend the second night in the same rooms.
• I was surprised that the hotel lobby remained quiet on a Saturday night. Few people in the bars or restaurant.

“The location is great for shopping and for eating. La Madeline's and Macaroni Grill are nearby. Very clean and attractive. No noise at all during the night. Easily accessible on the freeway.”

Oct 18, 2006 by Michael from Tempe, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was clean and in a beautiful area of Austin.
• Because of the atrium design of the hotel, it was very noisy in the night.

“The hotel was clean and comfortable. The surrounding area was convenient and attractive. The only downside is that due to the indoor atrium design of the hotel, the hotel was incredibly noisy. I was woken up in the middle of the night several times by other noisy guests.”

Oct 4, 2006 by Anissa from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire staff was extremely friendly, they didn't make me feel like a second class customer.
• I wasn't thrilled about the view overlooking the parking garage roof.

“Very nice staff, convenient and safe area, beautiful hotel inside and out.”

Aug 28, 2006 by John N. from Irving, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bed was comfortable and room was quiet.
• Reserved parking had only three cars in four rows of parking up close to hotel and regular parking quests had to walk past the empty spaces in 100 deg.

“Hotel needs to get patrons into dining room by use of specials. Nobody like to go out in 100 degree temp to eat but hotel dining was completely empty. Give guests some incentives to eat there and other guests will be attracted easier. I do consulting an o”

Aug 24, 2006 by Gigi from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean, great food, spacious rooms.
• Atrium area was very cold and noisy.

“Great location near the Arboretum. Rooms are spacious, clean. Beds are extremely comfortable with wonderful linens. Restaurants offered a nice variety of food. Would stay again!”

Aug 23, 2006 by Shari from Tyler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view. Relaxing. Staff. Rose. Room. Pool, Grounds. Location
• Musty odor, noisy air conditioning.

“Great Price-line value. Enjoyed our stay. Only unpleasant feature was the AC.”

Aug 10, 2006 by Patsy from Sugar Land, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The friendliness of the staff.
• Food in hotel restaurant was not good.

“Very nice hotel with the friendliest staff I've ever experienced. The room was nice and I felt comfortable. The only disappointment was the dinner I had at the restaurant. The pork chop was so salty I could not eat it and the side dish wasn't prepared very well.”

Aug 6, 2006 by Paul from Shawnee, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was very nice and the hotel setting was excellent.
• I did not find anything to dislike.

“The hotel met our expectations. The room was very nice and the price was very good. Thank you.”

1 of 1 people found this review helpful.

Aug 4, 2006 by Andrea from Belton, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Price and location fantastic. Would stay often!
• N/A

“Fantastic location! Price excellent would stay here again and again! If I could choose a hotel, it would be this one.”

Jul 27, 2006 by Anne from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious, friendly, clean, free & convenient parking, helpful staff.
• n/a

“This hotel was excellent. I would definitely repeat this experience. The hotel staff was so friendly and helpful, and we were able to get a non-smoking room. Bed size, I can be flexible, especially for your great deals. Thank you.”

Jul 25, 2006 by Annie from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Class act - great location great personnel.
• Room service was elegant but wasn't very good.

“Love, love, love it!”

Jul 20, 2006 by V from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Room, Excellent beds! Very nice view.
• Can't think of anything.

“I recommend this hotel. It is not in walking distance of the downtown area, but the Arboretum shopping center (adjacent to the hotel) leaves very little to be desired (shopping, dining). Downtown is a mere 10 minute drive away.”

Jul 19, 2006 by Carolyn from Waco, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• comfortable, quiet room.
• All windows look in on an interior atrium--privacy issue.

“While this hotel is in the middle of renovations, it is still a comfortable and attractive place to stay. The indoor and outdoor pools are especially pleasing. Be sure to keep your drapes closed in the room; all windows open in on a central, indoor atrium.”

Jul 18, 2006 by Therese from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, but under construction.
• Construction woke us up and did not allow us to nap during the day.

“Awesome hotel but was constructing something in the atrium (middle) of the hotel. It was loud and kept us from napping during the day. Construction began at 7:00 AM and was very loud. It was still very clean and nice and I would recommend it when construction is complete.”

Jul 12, 2006 by Bill from Houston, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Front Desk Personnel.
• Worst bed, pillows and blanket I have experienced in an American hotel, much less a 3 or 4 star.

“Sent letter to manager regarding king-size bed. I woke up 5 or 6 times. pillows were horrible, too small and too big (mushy).”

Jul 10, 2006 by Debbie from Red Oak, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location.
• No complaints.

“This is a great hotel... clean rooms, friendly staff, fantastic location next to great shopping. Will recommend to all my friends!”

Jul 5, 2006 by Mark from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent hotel: very nice room, comfy beds, good facilities, free parking option.
• Can not think of a single negative.

“Everything was perfect for the price. Reminded me of a Westin Heavenly Room experience at a Holiday Inn Express price.”

Jun 28, 2006 by Terry from Grapevine, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful clean rooms, friendly, great location.
• Nothing.

“Excellent.”

Jun 26, 2006 by Bob from Hobbs, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Excellent upscale property.
• Location was pretty far outside of central Austin.

“Great property. Excellent staff.”

Jun 24, 2006 by Annette from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I like that it is clean, comfortable and in a nice location.
• I was put in a room with a joining door and I could hear the people next door. I also like King beds and got double.

“The hotel is always my choice. It is very clean and comfortable. It is a great location and I enjoy my stay each time I go.”

Jun 23, 2006 by Adela from Brownsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby is beautiful. The back terrace is also beautiful.
• I liked everything

“I will definitely stay here again. The hotel is excellent and the rooms are so spacious and comfortable.”

Jun 23, 2006 by Phil from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Indoor pool and hot tub, lobby lounge with TV.
• Lobby snack bar closed early, but hotel guide said it was open 24/7.

“Beautiful hotel located in the Arboretum in Austin, TX. Easy walk to shops, movies and restaurants. Huge atrium with lounge, restaurant and snack bar. Private elevator to pool/gym area. Large rooms. Highly professional staff. The hotel quickly confirmed a non-smoking room. I did suggest not counting on a lesser hotel chain to guarantee non-smoking rooms.”

Jun 19, 2006 by Shane from Burnet, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, surroundings, convenience.
• Traffic got congested at entrance.

“Beautiful hotel, great location for getting to many points of the city. For not being downtown, the price for the hotel made the trip very enjoyable.”

Jun 14, 2006 by John from Georgetown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No kitchenette.

“Overall clean, good location for restaurants, nightlife.”

Jun 14, 2006 by Robert from Hobbs, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice property.
• A little removed from the center of Austin.

“Great property, very good service.”

Jun 9, 2006 by Jim from Temple, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, clean, nice staff.
• Air conditioner didn't work well.

“A very lovely facility, lovely location.”

1 of 1 people found this review helpful.

Jun 8, 2006 by Carla from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and style of Hotel was excellent.
• Air conditioning was not great in room.

“Excellent location. Able to walk to shops and restaurants.”

1 of 1 people found this review helpful.

Jun 7, 2006 by Ricardo from Mcallen, TX
Overall Rating: 9
Staff:[9] • Location:[8]

• The staff was very friendly and courteous at all times..
• the parking, was kind of difficult unless you valet parked..

“I enjoyed my stay and look forward to going back to this beautiful hotel. Accommodations were excellent but I just wish they would have given me a king size bed. Maybe next time!”

Jun 1, 2006 by Victor from San Antonio, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very helpful staff.
• 3 1/2 stars and they charged for internet?! F Minus!

“Beautiful, great rooms, awesome staff, superb location, even has its own parking garage (although it's not very convenient to go between it and the hotel). BUT, this is a very upscale hotel, and for some stink in' reason those are the very types that think internet shouldn't be free--what?! If Holiday Inn is giving it away, I think Austin Renaissance can afford to. Come on.”

Jun 1, 2006 by George from San Angelo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I try to stay at this hotel when I stay in Austin.
• NA

“I found this hotel some years back and try to stay here whenever my wife and I come to shop and golf in Austin.”

May 25, 2006 by Linda from Seabrook, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convenient to shopping as well as to the lake area. Extremely nice.
• N/A

“In the city for a graduation ceremony, but also a getaway weekend. This is a great place.”

May 25, 2006 by Judy from Plano, TX
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[10]

• Quiet. Nice well balanced dinner for $10.
• I had to prove that I had a 3-day reservation.

“Conveniently located near Interstate 10 in the heart of the Metairie business district, the Metairie Hotel (previously known as the Galleria Hotel) offers 6 floors of deluxe accommodations Have dinner at Hedges Bar and Grill for $10 including drink and dessert. The hotel is clean and modern.”

May 20, 2006 by Dunal from Princeton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Far better than its 3-star rating. A definite 4 star.
• Double beds? How about some queens. I hear they are coming soon.

“Friendly, very nice interior, convenient to arboretum shopping, small uncomfortable beds and pillows (soon to be upgraded they say), lazy staff at breakfast buffet. Still, a lot better than a lot of other 3-stars. A definite 4-star in my opinion, especially since they took a $74. A great value!”

May 18, 2006 by Irene from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• classic feel.
• rooms off balcony noisy from 9p-11p, no views.

“great location, well appointed with upscale shopping within walking distance.”

May 10, 2006 by Joan from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly.
• Nothing!

“Clean room, wonderful amenities, beautiful lobby, great location right next to shops and restaurants. Easy to find and extremely friendly and helpful staff.”

May 5, 2006 by Paul from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Its in a great location.
• I thought it was a little pricey considering the choices in the area.

“The Hotel is beautiful and the staff are very friendly. The location is great. I will stay here again.”