User Reviews for Renaissance Austin

Research User Reviews for Renaissance Austin (1-20 of 139)

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Apr 16, 2009 by Thomas from Warrenville,IL
Overall Rating: 9

• Location & the employees.

“We were very satisfied with the Hotel Staff, and the location.”

Apr 9, 2009 by Jon from Graham,TX
Overall Rating: 10

• Staff was very friendly and attentive.
• No phone books in room; no refrigerator in room.

“Enjoyed our stay. I would recommend the hotel to friends looking for a place in NW Austin.”

Mar 28, 2009 by Tom. from Grapevine,TX
Overall Rating: 10

• Availability of complimentary Wall Street Journal on weekdays.
• Air conditioning in atrium was way too cold.

“Friendly staff, clean, upscale, comfortable big rooms.”

Mar 20, 2009 by Jing from Sugar Land,TX
Overall Rating: 10

• Overall satisfied. Great, clean rooms. Warm staff. Excellent condition.

“This hotel was spectacular. The rooms are spacious and homely. It was a very clean hotel with spectacular views. The overall design was intriguing. Overall, an excellent hotel to stay at.”

Mar 18, 2009 by Herb from Dallas,TX
Overall Rating: 8

• Very nice hotel, clean rooms and
  decent amenities.
• Noisy party in suite next to my room at 2 a.m. That took a while to quiet down.

“Very good hotel.”

Feb 25, 2009 by Martha from Berwyn,IL
Overall Rating: 9

• I loved the amenities, health club, hot tub, upscale toiletries in the room, the linens.
• It was a little bit empty on the night I traveled but it was a Monday.

“I really liked the location, amenities and overall ambiance at this hotel. It made my stay very relaxing and I loved the coffee shop in the hotel. I have already recommended this to my boss and she is staying there in the next couple of weeks.”

Feb 9, 2009 by Ryan from Las Vegas,NV
Overall Rating: 2

• The hotel is centrally located, however you will need a vehicle even if to go downtown.
• Dark and dingy hotel. Very dated feeling, no maid service, hard beds, sketchy clientle, dirty feeling.

“This hotel failed on all levels.
I thought it would be on the level of a Residence Inn. I was very wrong. The hotel has virtually no ammenities at all. There is one vending machine in the small lobby. The rooms are small and the carpet looks and feels like it hasn't been cleaned in years. There is a loud wall A/C unit that struggles to keep the room cool, while blowing out pieces of black foam or dirt on the nearby floor.”

Dec 30, 2008 by Jack from Marble Falls,TX
Overall Rating: 10

• Beautiful surroundings, spacious facility, great location close to shops and dining.
• No channel guide provided for 42 inch flat screen LG TV

“Anyone looking for a luxurious place to stay in Northwest Austin, close to upscale shopping and dining, with exceptional, friendly service will be very pleased with what this hotel has to offer.”

Dec 8, 2008 by John from Keene,TX
Overall Rating: 8

• Great location.
• Beautiful hotel and airconditioning did not work properly.

“Very nice hotel located Austin Texas. Very good restaurants within walking distance. Hotel was very clean and attractive. Air conditioning in our room was not working properly, however, others in the group had no problem with their units. The beds were very comfortable.”

Oct 21, 2008 by Charles
Overall Rating: 7

• Most staff was extremely friendly and helpful. The room details (curtains, countertops, etc.) were high quality!
• The hotel charged very high prices for services other hotels offer for free, such as continental breakfast.

“The Renaissance Hotel in Austin, Texas, has a lot of good points. It is well situated for shopping at the Austin Arboretum. The concierge and desk staff is extremely friendly and very helpful. The room was comfortable and very well appointed. However, if the hotel was a luxury establishment, they also acted like it. Continental breakfast is expensive. Buffet breakfast closes early, limiting your options. A 10oz bottle of juice costs $4. We got a great price on the room, but the cost of other services took the savings.”

Oct 15, 2008 by Jeanette
Overall Rating: 10

• The staff was amazing. Very clean and welcoming!
• No complimentary breakfast, but stil other options.

“Overall this was a great experience with my two toddlers, very kid friendly and absolutely beautiful! Will definitely go again.”

Oct 8, 2008 by Dennis
Overall Rating: 10

• It has improved over last year - clean & efficient.
• Forgot to put coffee in room.

“This hotel was going downhill for several years. However, it appears that the management has made an effort to reverse this trend. Service was good and room was clean.”

Oct 7, 2008 by Jennifer
Overall Rating: 10

• Very nice staff, clean rooms, pretty hotel.
• Room service forgot my extra plate, coffee and then forgot coffee cups.

“This was a very nice hotel. Everyone was friendly and helpful. The hotel and rooms were very clean.”

Sep 10, 2008 by Will from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Proximity/access to covered parking.

“Good location. Would prefer to stay here during my future visits. One complaint, the Republican Convention was on and I was told that they would not allow for volume on the TV because of the piano player. Luckily the remaining patrons all voted for the TV over the piano. If this would not have been allowed I would never stay here again. I can't fathom the concept that piano music is more important then this country's presidential race.”

Sep 5, 2008 by Ana from Euless, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very well located.
• No toothpaste provided.

“This is a very nice hotel, I strongly recommend this hotel, it is nice and quiet.”

Aug 30, 2008 by Bruce from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff service.
• Limited parking.

“Great location, hotel and staff.”

Aug 9, 2008 by Richard from Houston, TX
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, availability of free self-parking, very friendly staff.
• Rooms have no safe, minibar, refrigerator, or microwave oven. Also very poor lighting. Length of hangers don't fit in closet.

“The Renaissance is a beautiful hotel in a beautiful and convenient location. The rooms lack a safe, minibar, refrigerator, and microwave oven. Also, the rooms have very poor (dim) and unflattering lighting and for some strange reason, the hangars do not fit in the closet lengthwise (door to back wall) so clothes wrinkle easily. The lobby cafe is very expensive as is the restaurant for the quality. At breakfast I had to be moved to another table because of ants at the first one. I also noticed the air vents in the ballroom were filthy. I did enjoy the free self parking and the outstanding staff. I would definitely return because of the staff!”

Aug 7, 2008 by Jennifer from Leander, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room and the hot tub.
• Nothing. I liked it all.

“It was a wonderful hotel I loved it and the staff was really great the room was wonderful bed was very comfortable too and we had a wonderful view.”

Aug 5, 2008 by Sarah from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great Staff!
• Fee for internet/ WiFi.

“This hotel was really very nice. It's in a great location and offers many amenities. The only drawback for business travelers has to pay a fee to access the internet from your own computer. However, I would stay here again.”

Jun 3, 2008 by Benjamin from North Richland Hills, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Fabulously friendly and helpful staff; clean, nice room.
• There were no bellhops or valet staff at the entrance to help us with our luggage or park the car.

“We were pleased with our stay. The staff was very friendly and when we asked for a baby crib to be brought to the room, it arrived in minutes. (We have waited hours at other hotels.) The room was comfortable, clean, and attractive. The lobby/courtyard area is very nice. We will recommend this hotel to friends and family.”

Apr 7, 2008 by Brian from Dallas, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Details were well planned out.

“Very nice. Great location and somewhat of a resort hotel feeling with the spacious lobby area with the high ceilings and glass elevator.”

Apr 4, 2008 by Debbie from Jonestown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazing. Everyone said hello when you passed by.
• The blood Mary's in the bar were great but costly.

“The hotel was recently remodeled and beautiful. The walk-up restaurant in the atrium was trendy and very reasonable.”

Mar 26, 2008 by Ray from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, Attractive, Clean, Comfortable.
• Parking.

“Excellent accommodations. Short on parking.”

Mar 13, 2008 by Sarah from Mckinney, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was so luxurious and the staff was great.
• The pool area could have been cleaner.

“This hotel was fabulous. Great relaxing atmosphere, friendly staff, and wonderful location. Loved the closeness to great shopping, walking paths and a great view of Texas Hill country.”

Mar 5, 2008 by Alison from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great hotel, beautiful.
• Couldn't move us to a king size bed.

“Nice hotel, great staff. Enjoyed the party we attended in the ballroom.”

Mar 5, 2008 by Ginger from Sugarland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The updated rooms and linens.
• No mini bars in rooms.

“I really felt like I got an awesome hotel.”

Feb 27, 2008 by Chris from Missouri City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer Service and overall quality of the hotel.
• No covered parking.

“Excellent hotel.The restaurant is A+The rooms are very nice.”

Feb 1, 2008 by Gale from Fort Worth
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[9]

• Beautiful RICH building.
• Do not accommodate handicap.

“I have handicap parking because of knee problems - The group I was visiting had to put luggage in basement because rooms were not ready it was 9:30 pm at night when they got luggage. THEN, they would not let me use the elevator - I had to walk steps - I am barely able to walk on flat ground. And the young lady I was visiting had injured both ankles in a soccer match so her ankles were both aced. She had to walk the steps as well. This is very poor service. We had attended this event 2 other times and never have we been treated like this. We are not allowed to use the pool or workout areas either and we paid $209 a night for a room”

Dec 19, 2007 by Chris from Lago Vista, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was an awesome place to stay!
• Hmmm, valet parking supervisor was an idiot!

“This was an unexpected and pleasant surprise, desk lady set us up with a king bed, on a night the place was hosting many company Christmas parties, the hotel was filled to near capacity. This sweet lady gave us a really nice room, my wife was absolutely blown away! Thank you so much!”

Dec 15, 2007 by Aryn from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful lobby, large room.
• TV was on the blink.

“Nice hotel in a great location.”

Dec 15, 2007 by Lee from Brenham, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location & facility.
• Nothing comes to mind.

“Always a pleasure staying at the Austin renaissance. Easy access to major highways & lots to do nearby.”

Dec 13, 2007 by Rebecca from Rowlett, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I loved the workout room and sauna and the fact they are open 24hrs. Very nice facility.
• Convention/party goers were very noisy in lobby area.

“Very pleased with upscale feel and decor. Room amenities were good quality fabulously comfortable bedding. The location is ideal for strolling the nearby stores and restaurants.”

Nov 28, 2007 by Bruce from San Antonio, TX
Overall Rating: 9
Staff:[9] • Location:[9]

• Very convenient to the arboretum area of Austin. Convenient to shopping, restaurants, and freeways.
• Found a dirty Q-Tip on the floor of the room when we checked in.

“Only stayed one night but I would recommend to stay at the Renaissance Austin to all my friends and family.”

Nov 7, 2007 by Shacko from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious, well decorated room with attentive room service.
• I really enjoyed the hotel and the price.

“Great location the arboretum attractions are just across the street! Rooms are on the perimeter with a spacious, lovely high ceiling interior.”

Nov 5, 2007 by Pat from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and room was very well appointed.
• I couldn't get ice cream in the snack bar.

“Excellent location, attractive hotel, well appointed room.”

Sep 29, 2007 by Alberto from Laredo, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convenient location.
• Parking the car there seems to be safe, but we found some broken glass.

“The hotel had a really convenient location close to many restaurants and shops. It was clean, it did not offer free continental breakfast like others usually does, but it has a few restaurants and room service. We were a bit concerned about parking our car there because we found a broken window, as if they had a car broken into recently.”

Jul 19, 2007 by Leo from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• The pillows.
• Holes in walls.

“It seems like the staff at the main entrance only greeted you if you used their valet service. They didn't offer to take our bags as they did with the valet customers. The room was clean and the bathroom was well stocked with towels. The wall behind the bed had several drywall anchor holes. One of the lamp shades had a large burn mark on it. Making special requests ahead of time are pointless. We requested a crib, two days before our stay, and when we inquired about it at the front desk; they said they had no record of the request. Our crib, which was actually a play pen, didn't arrive at our room for about an hour and a half after we arrived. The service is equivalent to that of a 2-star hotel.”

Jul 16, 2007 by Mary L. from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful.
• Some small sugar ants in the room around the bathroom.

“Excellent.”

Jun 29, 2007 by Marybeth from Tyler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was excellent.

“The location was great and the room was excellent and the staff very friendly and helpful. We felt very safe, the grounds of the hotel was the best.”

Jun 15, 2007 by Nan from Mission, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, tastefully decorated room with high quality/highly comfortable bed and linens.
• No in-room refrigerator-even with phone request.

“For us, the hotel was perfect. It provided a safe atmosphere with easy access to the freeway we needed. It was exceptionally clean and comfortable in regard to the beds and linens.”

Jun 14, 2007 by Mark from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location of hotel near to shopping and dining is great.
• Charge for Internet access. Most travelers today get free internet access even in lower rated hotels.

“I love this place. I stayed here for business travel, romantic getaway and now for family getaway. The pools and fitness center are great and well kept.”

Jun 14, 2007 by Cheri from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Top of the line Marriott for 25% of rack rate!
• Nothing - everything was fine!

“Excellent hotel conveniently located near Arboretum shopping area. Top of the Marriott line, the rooms are well appointed, large, with well stocked bathrooms.”

Jun 14, 2007 by Mary from Mankato, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful hotel. Great pool & exercise room.
• Nothing.

“We were pleasantly surprised by this hotel. We paid less than others attending the same wedding from out of town and I would dare to say ours was probably nicer. The fitness room and pool area was great; towels, apples, and water provided. We were impressed by this hotel. It was also in a beautiful area of Austin, TX.”

May 21, 2007 by Daryl from Spurger, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• A huge balcony looking down into the interior of the hotel and it's elaborate Mother's Day setup.
• Concierge did not seem to be full service - kind of botched flower delivery.

“The staff is extremely courteous and meets most demands and requests very efficiently. The pool and workout facilities are very clean, convenient, and comfortable. Apples and a generous supply of clean, fluffy towels were appreciated following early morning workouts. The concierge may not meet your expectations, but genuinely seemed to be trying.”

May 18, 2007 by Perry from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful atrium.
• Public parking (non valet) too far from entrance.

“This hotel has a prime location in arboretum area. It has comfortable, spacious rooms and great exercise area. There are good walking trails and shopping nearby.”

May 9, 2007 by Jerry from Weatherford, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• One of the most quiet hotels in which we have ever stayed!
• No outdoor pool - no king bed available at check-in

“A quality retreat - excellent bed, quiet room and wonderful location.”

May 9, 2007 by Leticia from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The friendliness of the staff.
• Having to pay for internet service.

“I was very comfortable and felt safe there.”

Mar 2, 2007 by Darrell from N Richland Hills, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful.
• Trouble finding parking Saturday night, bit event in hotel.

“Very pleasant, great rate!”

Dec 4, 2006 by Nate from Concord, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy access to major highways to get anywhere.
• All parking is outside and away from hotel.

“Overall a clean, nice hotel. Very quite even though it's close to the highway.”

Nov 15, 2006 by Suzanne from Houston, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• Large room.
• Tact hotel 6 bathtub, poor lighting and gold walls in bath, inconvenient parking.

“Large, attractive friendly hotel that needs to re tub the baths.”