User Reviews for Extendedstay America Austin Northwest

Research User Reviews for Extendedstay America Austin Northwest (1-16 of 16)

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Nov 15, 2005 by Dermot X. from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I did not stay - I had to forfeit my booking.
• I did not stay - I had to forfeit my booking.

“I was frustrated with the fact that I couldn't change my night or get a credit. ”

Oct 30, 2005 by Bud from Mckinney, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[6]

• Free Breakfast, HBO.
• Staff, Noise, TV & AC did not function properly.

“Staff too busy making copies to wait on customers. They just stormed off but I yelled Excuse Me is anyone there. TV Remotes did not work, new batteries did not help. Toilet did not flush properly. Construction workers on 3rd floor (very unpleasant noise). AC in my first room was smashed and not functional. As you know from many previous stays (elsewhere) and reviews.”

Oct 29, 2005 by Jorge from Carrollton, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Kitchen integrated.
• Parking.

“The staff is friendly polite and professional, the hotel meet my expectations, thank you.”

Oct 26, 2005 by Peggy from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the kitchen, refrigerator, nice size room.
• The trash being left outside the door. Smells and stains the carpet.

“It's OK to not clean the room daily, but I think the trash/garbage needs to be picked up daily.”

Oct 19, 2005 by Sushil from Houston, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[9]

• Staff was friendly.
• It is worn down and old hotel.

“Well, first aloted non smoking room #303, did have the choked flush system in the bathroom, with black stains on the worn carpet (next to the mirror). On my reporting to reception about choked flush they gave me rubber plunger thing. Well, later receptionist moved me to one another room #366. This second room carpet was old too, Microwave was non-working, lamps were missing bulbs. Staff was friendly and courteous.”

Oct 16, 2005 by Darrell from Palm Harbor, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[10]

• Large room, clean kitchen, exercise room, continental breakfast.
• Dirty carpet, small exercise room, needs some weight machines.

“Much better than the dumpy Extended stay I recently stayed in, in Ft. Lauderdale.”

Oct 12, 2005 by Chris from Spring, TX
Overall Rating: 9
Cleanliness:[3] • Staff:[10] • Location:[9]

• Good for price.
• Dirty bath tub.

“Overall good for value. The staff was very friendly. Had some maintenance issues with carpet old and bathtub dirty. Overall I think it was good for the price I paid. I would have been disappointed if I paid the normal rate.”

Aug 4, 2005 by Tom from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

“It started off bad as my reservation was not there and they were booked, but they gave me a 2 bedroom suite for the same price as i was awarded, so i was very appreciative and blown away overall. ”

Jul 30, 2005 by Bennie from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was convenient and providing a continential breakfast was a definite plus!

“The hotel was under remodeling, however, it was still well presented. The staff was most pleasant.”

Jul 28, 2005 by Karen from Batavia, IL
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice sized rooms/kitchen area/2 t.v.s
• Hallways could be spruced up

“We would definitely stay here again.”

Jun 29, 2005 by Van P. from Dallas, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[7]

• it was cheap

“When we arrived, at 6:15 p.m. on a Saturday afternoon, no one was manning the front desk-- we could not check in. We waited 15-20 minutes, and no staff ever appeared. A hand-written note at the desk directed us to call an extension for help-- it just fed us into the hotel voicemail message. We had plans beginning at 7:00 and had to leave early in order to check in at the hotel before the 11:00 p.m. cut off. The room itself was missing shampoo.”

Jun 27, 2005 by Walter from Lancaster, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• comfort,amenities, location
• carpet dirty in rooms & corridors, lightbulbs missing, desk lamp missing in one room

“Overall the experience was comfortable and good with pleasant staff always willing to help. The overall condition of the facility requires attention. While the infrastructure of the hotel is good the carpet is dirtu , maintenance is lacking on bulb replacement, lamps are missing from rooms and the thur wall hvac units have covers loose or falling off.”

Jun 15, 2005 by Jean from Kempner, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Helpful, knowledgeable deak staff, pool, quiet
• Dingy hallways, need more light

“For a traveler who wishes for a clean quiet room and bed, with pool to unwind in... this will do nicely. Easy reach of all sorts of food sources, fast food to upscale... including groceries. Full kitchen & internet connections are a plus.”

Jun 12, 2005 by Julie from Lubbock, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[8]

• The location of the hotel was in the area chosen. It had a swimming pool.
• The hotel was disgustingly dirty!! Mold in the shower, stains on the carpet, sheets on the hideaway bed were laying on floor under couch.

“The hotel had a very small continental breakfast available and no shampoo in the room.”

Jun 3, 2005 by Jason from Provo, UT
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Spacious rooms with many features.
• Needs a remodel. Worn carpet, less than perfect cleaning.

“Overall my experience was good, because of the amenities in the room I had. We had a dishwasher, sink, small stove, microwave, and refrigerator. We even had two rooms, with a sleeper sofa in the living room. The staff was very friendly and helpful, upgrading us when our first room smelled like cigarette smoke. The hotel is not in the greatest condition, and cleanliness does not appear to be the top concern. Our room seemed clean enough, but the hallways and elevators were less that satisfactory. I would recommend the hotel to somebody who wanted to stay for more than a couple nights because of the kitchen and the two rooms included with the King sized bed.”

May 17, 2005 by Mitzi from Bryan, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[8]

• Price
• A/C broken, no pen & paper, smoke smell, bad food selection

“The air conditioning did not work in my room. It was a non-smoking room, but smelled like smoke. When I arrived, I had to wait for someone to check me in. I had a hard time finding the hotel because their sign is not lit. There was no pan and paper in the room. The selection at breakfast was SPARSE. The shower was nearly impossible to turn on. The hotel did not have any evaluation forms (I think I know why!!!)”