User Reviews for Comfort Inn San Marcos

Research User Reviews for Comfort Inn San Marcos (1-20 of 26)

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Mar 19, 2009 by Heather from Abilene,TX
Overall Rating: 8

• The ease of using the wireless internet for my school work, was wonderful. There was no hassle.
• The shower would not stay completely hot. It would be fine for someone who doesn't like it to hot, but not good enough for me.

“The hotel was wonderful. Check-in was so fast and simple. The room was clean and beautiful. The coffee and breakfast was really good, they could of used some other source of protein (like bacon or sausage). The lobby was always clean and nice looking. The staff was very friendly and worked hard.”

Nov 24, 2008 by Elizabeth Ferriby from Corpus Christi,TX
Overall Rating: 7

• Fridge, micro, hair dryer, large room.
• The room smelled like stinky sweat, it was awful.

“The overall hotel was fine. No where did i see proper directions to arrive at this hotel. It was difficult to get to if you didn't know how to get there in advance. The room smelled awful. I purchased some room spray, but that didn't even mask the smell.”

Jul 23, 2008 by Kathryn from Longview, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The price was excellent for the quality I received.
• The adhesive strip in bathtub was peeling.

“I was originally apprehensive about staying at the hotel. I was pleasantly surprised upon arrival. Staff was super friendly, the room was comfortable and clean. Even though there was only exterior door access to the room I never felt that my vehicle or any of us traveling were in any danger. Yes, it was a little bit further from the Guadalupe River and the waterpark than the hotel I stayed at last year. The continental breakfast was excellent and even had the Texas shaped do it yourself waffles like all the Comfort Inn Suites offer. I would definitely stay there again.”

Jul 17, 2008 by Rebekah from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was very comfortable and the pillows were great. I slept better than I do at home. Great location easy in and out. Plenty of towels.
• There was really nothing I can think of.

“The bed was so comfortable and the pillows were great. Very clean and extra towels. Only a few miles to the Outlet Mall. I would stay there again.”

Jun 4, 2008 by Tg from Abilene, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Staff.
• Bathroom.

“Hotel was good but the only light in Bathroom was a heat light, not good for summer in Centex.”

Mar 19, 2008 by Branscomb from Houston, Texas
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[7]

• HWY access.
• DIRTY management uncaring of comments.

“Horrible! Large green booger wiped on bathroom door. How could they have not seen this when cleaning the room. Frosting or some food substance on comforter. Moist grime on carpet. Foul, foul odor like a gym room shower in room. Smell was very strong! Hair in bathtub, sink, and ice container. Not a lot of hair, but some strangers hair nonetheless. Attempted to call before I arrived and no one would answer the phone 2 out of 3 attempts. When I arrived the person at the desk was on a personal call. She walked away to finish it when I came to the desk. I left him my business card and almost a week later he has never called me. I would rather sleep in my car for one night than spend money for this type of service. In the morning, the staff were polite and professional. The most upsetting thing was the non-reaction of the management, which explains everything else.”

Mar 19, 2008 by Branscomb from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[9]

• Location to HWY access.
• Room was filthy! Very large booger wiped on bathroom door. Terrible locker room smell. Hair in bathtub, sink, and container for ice.

“Room was filthy! Very large green booger wiped on bathroom door. Super NASTY. How did the cleaners not see that? Terrible locker room smell. After an hour the smell eased. I walked outside and came back in and the smell was still there. I had just got used to it, it did not go away. Hair in bathtub, sink, and container for ice. Moist grimy feel on carpet. Ice machine didn't work on 2nd floor where I was. I attempted to call before I arrived and no one would answer the phone. One time I allowed the phone to ring until it stopped. I kept trying, then the desk answered. She told me she was busy and alone. When I arrived she was on the other line with a personal call her friends (some he/she said conversation). I just stood there and she looked at me and walked into the back to finish conversation. About 2 min she came back out. She may have JUST made that call, but I was not happy because I had been trying to call for hours. He was not in at the time. I left my business card with all my numbers and email address. I asked the lady at the desk, who was very professional and nice this time, to have him call me. I told her I was very unhappy and needed to speak with him.”

Dec 4, 2007 by David from Frisco, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Clean, good value for the money.
• Located on a highway service road.

“Clean comfortable room. Friendly staff. Only problem was being located on the service road of I-35. Coming back we had to go under the highway go down a ways and make a u-turn back under the highway to get there. Other than that we would have no problem staying there again.”

Nov 27, 2007 by Debra from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to outlet mall.
• Older decor, no elevator.

“Good hotel value, close to outlet mall, good breakfast.”

Oct 22, 2007 by Ron from Garland, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendly staff.
• Too expensive considering the small and outdated rooms.

“Paid an extra $30 dollars per night to upgrade. Room was only adequate. Would hate to see a room that had not been updated. Friendly staff. Would not stay here again.”

Sep 19, 2007 by Jack from College Station, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• It was easy to find and convenient.
• It has a number of minor maintenance issues.

“This is a basic, convenient and clean motel.”

Aug 28, 2007 by Lanita from Wellington, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[2]

• It was clean and well maintained.
• Inconvenient access to return to motel.

“The Comfort Inn was clean, attractive, and comfortable. The help was courteous. The only draw back was that due to the one way access roads, if you left the motel to go even one block, it was necessary to go under Interstate 35 twice to circle back to the motel.”

Jul 18, 2007 by Ana from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room was very clean and welcoming.
• The bathroom was not up to par with the rest of the room.

“Checking in was a breeze. The room was quite nice, clean, and somewhat updated. The bathroom, was ok, looked old but clean, and we had plenty of towels. The tub was not safe. The strips on the bottom had come partially loose, so it was slippery while showering. It also had moldy places. Check out was a little annoying because the person behind the counter had a bit of trouble printing my receipt. All being said it was ok for a one night stay.”

Jul 15, 2007 by Millie from San Angelo, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Rooms were clean and comfortable and amenities were satisfactory.
• Our room had a broken handicap handle in the bathtub; dead crickets were all around the hot tub.

“Overall, it was satisfactory and met the needs we needed. From where we needed to go and come from (New Braunsfels) the location was not as convenient as I would have liked. We had to go off the service road for about a mile or so then turn around and come back.”

Jun 25, 2007 by Meliisa from The Woodlands, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[8]

• The TV did not work well in our room and the staff came and brought us a new key and helped us move to a new room. More help than I thought I would get.
• The hotel was a little run down looking initially. But it turned out to be new carpet and interior and spotless bathrooms and eating area.

“Overall this was a good hotel and I would recommend it for a stay in this area. One thing that stood out was that the breakfast was over at 9:30. My teenagers had a hard time getting to the breakfast earlier and we arrived at 9:20 along with some other guests with teenagers. ALL the food was gone and so they were going to make do with some toast. The hotel manager came along and with out us asking put out things to make waffles and fresh fruit, milk and juice. I have been to hotels that you were just out of luck if it was close to or past the time that it should be closed. We really appreciated it and made it easier for us to carry on for the rest of the morning.”

May 24, 2007 by Donna from Kingwood, TX
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[6]

• Breakfast was sufficient.
• Rooms and lobby were musty, old, and dirty.

“This hotel should be considered a 1 star hotel. I have stayed at much nicer 1 star hotels in the past.”

Apr 10, 2007 by Kathy from Little Elm, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[7]

• The lobby was pretty.
• The rooms were not very clean.

“For the price the hotel was fine nothing great but we did not go for the room.”

Nov 23, 2006 by Arturo from Mission, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[8]

• The service was really poor; they don't know about costumer service, I am totally disagreeing with payment vs. Service received.
• Poor costumer service, they don't know about this, they didn't meet my expectations.

“As I told you in my last e mail, the service was really bad, the door knob was not working, I didn¿t sleep the whole night because the door cant be locked, the person at the front desk told me that he can't do anything, he just told me that he is the front desk man, not the maintenance in shift, I request a room change and he just told me that there is not vacancy, that if I want I can leave the hotel, he didn't make any kind of effort trying to solve the problem, that is not the kind of service that I was expecting, I am totally disagree with the service and charges received.”

Nov 16, 2006 by Deborah from Seabrook, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[5]

• Nothing special, staff did not go out of their way to help with room problem but was cooperative.
• 1st room-bathroom was flooded, 2nd room-toilet broken, then we was given 3 more sets of keys to find a room on our own.

“As we say in Texas, ¿fair to midland, partly cloudy to Odessa!". After the issues with the rooms, we were given 3 sets of keys to check out rooms on our own! I suggested that I felt I should be compensated some way for the inconvenience. At first I was put off. The next morning I called the front desk about same. Then I went to front desk about same and was told they would send me a $20.00 coupon to use towards future stays! You'd think they were kidding, but they weren't. Alas they offered me an additional night free of charge. I stayed and finished up some business. Ultimately, they were kind enough, but there was too little help the night of check in with the room problems.”

Nov 15, 2006 by Elliott from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The motel was clean, easy to the college, and the mall.
• I liked the motel. So, I have no regrets staying here.

“I liked the location of the motel. The location was excellent for dining out, shopping, and close to the college. The room was very clean, had plenty of towels, and the room was very spacious. The breakfast was excellent too. I would recommend this hotel to anyone.”

Oct 1, 2006 by Mike from Charlottesville, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• Cannot think of one thing.
• Service stinks had to move to 3 different rooms to get one that was minimum acceptable.

“Worst hotel I ever stayed at. I of course will not stay at the hotel again. Rudest desk person I ever met - all I asked for was a receipt for my stay and he not only told me no but #@!%^& no! Also it's a filthy run down stink hole.”

Sep 12, 2006 by Tami from Troup, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Cleanliness, location.
• It's an older hotel.

“The front desk staff was friendly and prompt in getting me checked in. My experience was adequate for the purpose of my visit. Not an upscale experience in the least; however, clean and comfortable.”

Jul 7, 2006 by Alana from The Woodlands, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the fact that they had happy hour.
• The shampoo left for us had been previously used.

“I thought it was a nice, no-frills motel. They did run out of coffee and food before the complimentary breakfast time was over, but overall, it was clean and well-maintained.”

Mar 28, 2006 by Holli from Vidor, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[5]

• It was inexpensive and quiet
• It was in an inconvenient location (off the interstate, but placed at an inconvenient loop-around).

“The hotel stay was fine. Nothing to rave about but adequate. The hotel lounge is not open Friday and Saturday nights which struck me as odd and disappointed. We were satisfied with the overall stay, though.”

Mar 4, 2006 by Thomas from Richland Hills, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Complimentary breakfast was great, better than I had expected.
• Hotel is located on access road of highway and is hard to get to if your coming from other side of highway.

“We chose this hotel for price and the fact that it had two queen size beds. Everything else was a plus. Room was clean and breakfast bar was good. Make your own Texas shaped waffles was fun for my 8 year old son and myself.”

Mar 2, 2006 by Nova from Las Cruces, NM
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Nothing.
• Could use a state map in the lobby. No maps except immediate area.

“Typical college town lower end hotel. Rates were I think excessive. All hotel rates in the San Marcos area were excessive for the lower quality hotels.”