User Reviews for Hyatt Regency San Antonio

Research User Reviews for Hyatt Regency San Antonio (41-60 of 712)

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Mar 27, 2008 by Jack from Pickerington, OH
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Amenities, pool/spa/ location on Riverwalk and proximity to Alamo make it a great selection.
• Front desk tried to screw us out of our two bed reservation.

“Stayed here for meeting and set my in-laws up with a room while my 14-year-old daughter was visiting. They loved everything about this hotel. Hotel desk tried to switch up rooms and give a full bed instead of what was reserved.”

Mar 27, 2008 by Sal from Richmond, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location.
• I had to pay for parking.

“I was a nice hotel. Excellent location and friendly and helpful staff.”

Mar 26, 2008 by Brian C. from Plano, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location.
• Old, Expensive, Parking inconvenient, no free internet.

“Rooms are old and outdated, especially the Beds. Hotel had air purifiers all over the place but could still hardly breathe -- I suspect mold in hotel or maybe the air from the Riverwalk is just bad. Overall cost was way too high when compared with 2.5 and 3 star hotels that are close by.”

Mar 25, 2008 by Cliff from Shawnee, KS
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[9]

• Great location.
• Hotel Staff at front desk not very friendly when I talked to them about smoke smell in my room.

“This hotel is a great location on the River Walk. The hotel is in nice shape and the decor is very nice. Be ready to pay around $23 per day to self park. You also have to pay around $11 per day for wireless access. The hotel is supposed to be nonsmoking. When I arrive my room had been smoked in. The room had been deodorized to try to cover up the smell. I called the front desk and they told me they would send up an air purifier but since the hotel was busy it would take awhile to get it there. A Walgreen personal humidifier was brought up and it was dry. I took it to the front desk and told them it was a humidifier and not an air purifier. They were rude and told me that was probably all they had. They told me they would send someone up to spray the room. So I woke up the next morning with a sinus headache and swollen eyes. I was not happy and can't believe that the cleaning staff did not report that the room had been smoked in and clean the room correctly. I was very disappointed.”

Mar 25, 2008 by Kevin from Fort Worth, TX
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[7]

• Convenience of the location.
• The room was dirty, staff was rude, they moved us, AC was not working.

“We expected to stay in a great hotel instead we found a room that had not been cleaned properly, staff that was not understanding, and problems with the AC. The location was great and that's about it!”

Mar 25, 2008 by Jeff from Lubbock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location and nice rooms.
• At 9 am housekeeping knocked on every door up and down the hall.

“Great location for Riverwalk. Very friendly and helpful staff. It was vacation and housekeeping knocked on every door and calling housekeeping at 9am. I was hoping to sleep in but after hearing "housekeeping" about 20 times up and down the hall I gave up sleeping in.”

Mar 25, 2008 by Omar from San Juan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location, clean.
• Hotel makes false claims on charges.

“The hotel was excellent overall. All seemed great until I checked out. Hotel charged for opening their mini fridge! But other than this, I would recommend this hotel. Friendly staff, clean, perfect location. Small pool.”

Mar 25, 2008 by Paolo from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was great.
• They put me in a room with a Murphy bed.

“Generally typical Hyatt. Clean, small restaurant menu. Friendly staff. Most extraordinary aspect was the location - right atop the river which ran through it on the lowest level which was viewable from different places in the hotel.”

Mar 24, 2008 by Richard from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room amenities including iPod docking station.
• Nothing.

“Great stay at great price. Hyatt brand is very good.”

Mar 24, 2008 by Paul from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room with good amenities.
• Gift shop did not open on time twice.

“Nice hotel. Friendly staff. Excellent price. Great location.”

Mar 24, 2008 by Adrian from Fort Worth, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[8]

• I liked the lobby and the location of the hotel.
• The bed is horrible, not comfortable at all.

“The hotel looks nice, but the beds are not comfortable, and the space in the room is really small.”

Mar 24, 2008 by Kelli from Colmesneil, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, lots of activity, staff accommodating but not overshadowing.
• Pool closed too soon. Valet vs. self park only $4 difference and were not told.

“I will be coming back. This hotel is full of activity, it is first class, but for those of us not used to people waiting on you hand and foot, it was not uncomfortable with valet and bus boys breathing down your neck like some 4 star hotels. Great experience on the Riverwalk!”

Mar 24, 2008 by Rob from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Right in the heart of Downtown San Antonio. Les than a block to several good places to eat.
• We were not aware of parking fees until we arrived.

“I would definitely stay at this hotel again. The rooms were comfortable and the staff was very helpful. The location of this hotel could not be any better. The river walk is right out the back door and the Alamo is a block away. Most of the activities in Downtown San Antonio are within walking distance.”

Mar 22, 2008 by Carlos from Rowlett, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location on the riverwalk.
• Amenities and snacks were very expensive.

“A very nice and clean hotel in an excellent location.”

Mar 20, 2008 by Laurie from Houston, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was great. Work out facility was great.
• Noisy. Could hear every conversation in the hall and out on the street, 6 floors up.

“Very nice hotel, good location on the Riverwalk. It was very noisy in the room as you could almost see into the hallway when the door was closed, maybe some weather stripping to isolate the noise outside. Also, the bar crowd at 2:30 am on the street was very loud as if there wasn't any glass in the window. Other than the noise, this was a very comfortable hotel.”

Mar 20, 2008 by Kim from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, great view.
• Not family oriented, no way to cool snacks/juice for kids.

“The hotel was nice, great location, great view of the Alamo. The restaurant manager was way too into himself - we wouldn't eat there. Hotel seemed more business oriented and less family oriented. We have small children and need to keep snacks, juices and milk cold. There was no way to do this in the hotel. The refrigerator in the room was packed with $5.00 snacks and not usable. Other than that inconvenience - it would be a great hotel for a family with older children or a business traveler. The hotel is old and has small rooms - which was not good with kiddos.”

Mar 20, 2008 by Christy from Temple, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The bed was great!
• Had to pay for parking- they had no lot of their own.

“Great location! Very Comfortable. Was disappointed that breakfast wasn't included with stay and parking was expensive.”

Mar 19, 2008 by Derrik from Lubbock, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location and the pool is great.
• Cost about $25 to park in hotel parking.

“DO NOT TOUCH ANYTHING YOU DON'T WANT TO BUY! They charge me for a $5 for water I did not drink. So don't even touch anything in the room unless you are going to buy it at all. The hotel has nice bed, great views all around. The pool is on the roof which was great view of San Antonio. And it is directly in front of the Alamo and on the river walk.”

Mar 19, 2008 by Leeann from Wimberley, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's convenience to everything we were doing and ease in check in/out.
• Housekeeping failed to make sure all amenities provided were in place prior to our arrival.

“This is a beautiful hotel that does an excellent job on taking care of its customer while remaining as un-intrusive as possible. Checking in and out was very quick and nice, valet service was excellent and it was convenient to everything going on in Downtown San Antonio. I have found my preferred location when I am in San Antonio.”

Mar 14, 2008 by John from La Porte, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location of hotel was very good.
• Parking.

“Our vehicle was broken into in the parking garage. They did vacuum the broken glass and secure our vehicle for the night.”

Mar 13, 2008 by Pam from Seabrook, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was beautiful and location was great.
• There was nothing that I didn't like.

“This is a beautiful hotel. The location is great, close to everything.”

Mar 13, 2008 by Sam from Porter, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The location.
• Paying 27.00 to park. That should b included in the price of the room.

“The hotel was clean and very modern. The pool on the roof was small but it was exciting for the kids.”

Mar 12, 2008 by Karol from Richardson, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean.
• Rooms were small. Could pay less for better elsewhere.

“The hotel overall was nice. I liked the location and it was clean but the rooms were tiny. I could have gotten a 3 star hotel elsewhere and it would have been much roomier and more comfortable.”

Mar 8, 2008 by Jonathan from New York, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Arrogant attitude.

“I arrived at the hotel at 1am after a delayed flight to find they had given away my room. They then made it feel like they were doing me a favor in finding alternative accommodation. Horrible experience on all dimensions. I will never stay at a Hyatt again.”

Mar 7, 2008 by Jan from San Marcos, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient, what I expected for Hyatt, clean, very nice renovation on room, contemporary, nice appointments & amenities.
• Public areas are showing some age, have seen same at other Hyatt's but room renovation is very nice.

“Had stayed there about 10 years ago so a little nostalgia when I walked in the door. Convenient to meetings, meals, downtown and historic areas. Room amenities very nice. Staff was pleasant but not always anticipating guest needs. All were great for me but I sat in Lobby/Reception for an hour visiting with associate, observed other guests' experiences. Will definitely consider this property next trip to San Antonio.”

Mar 6, 2008 by John from Lake Jackson, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was well located and attractive.
• While self serving luggage no cart was available.

“The hotel and staff were attentive to our needs and friendly. The room met our needs and was very clean.”

Feb 27, 2008 by Cynthia from Laredo, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location and window view.
• Need to update TV's.

“Had stayed there before.”

Jan 16, 2008 by Terry from Ennis, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The rooms and baths were lovely.
• The halls were very noisy till late in the morning.

“Perfect location on the river. Beautiful hotel. very updated rooms and baths.”

Jan 8, 2008 by Walter from Pasadena, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic location-close to all attractions and restaurants.
• Nothing was disliked.

“The room was in an excellent location and the view was great. The view of the River Walk was exciting!”

Jan 7, 2008 by Jaya from Austin, Tx
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[1]

• Every in hotel great.

“I loved the hotel. Breathtaking when you enter the lobby. The room was perfect. The bad part about the hotel is the parking garage. There are drunks everywhere, it smells like urine, and is overpriced. I paid a pretty penny to stay at the Hyatt, and it was worth it. I would never park across the street again. It is scary. The last time I stayed there, there was an officer walking around the garage, now, there is nothing.”

Dec 19, 2007 by Omar from Laredo, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Cost of self parking.

“Very good location, comfortable rooms and amenities. Would stay at this hotel again anytime. Only negative is the cost of the self parking but parking is conveniently located across the street from the hotel.”

Oct 25, 2007 by Preston M. from College Station, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and modern.
• Small pool.

“Very nice and it was a good recommendation.”

Oct 25, 2007 by Peter from Mathis, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.

“I would recommend this hotel. The stay was pleasant and a nice experience. The parking was a shock and a major disappointment. Enough that I probably wouldn't stay there again. I believe that $25.00 a day is too much.”

Oct 25, 2007 by Wes from Crosby, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Its location on the river walk is very nice. Right next to all the restaurants. Friendly staff.
• Everything in the room is expensive. Paying 25 dollars to park in their garage.

“This hotel is very nice. The staff is very friendly.”

Oct 24, 2007 by John from Cypress, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Excellent location.
• Dishonest service.

“I scheduled a king size bed with atrium view, and again a day prior to arrival (confirmed). When I arrived I was given a room with double beds and city view.”

Oct 23, 2007 by Christina from Magnolia, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and price.
• Parking was very pricey for the area.

“This hotel was a birthday gift for our best friends birthday and her partner they loved the experience and I loved the price thank you so much for making us all very happy.”

Oct 18, 2007 by Nathan from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was excellent!
• It did not live up to expectations for a 4 star hotel. Nice, just not luxury.

“Great location, clean rooms, friendly and helpful staff. The room was just ok. Clean, but nothing to distinguish it from a 3 star hotel.”

Oct 17, 2007 by Tanya from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The window that faced into the atrium was corner to corner, and so inviting. We sat at the window in leather chairs, sipping our bottle of red wine.
• The pillows smelled like someone's sweat. Luckily we had our own pillows with us!

“Valet was $27, self parking was $23 (per day), and water bottles were $5 (each!). The mini bar was packed with just about everything you could want and yes, it was also very expensive, too. (We didn't bite!).”

Oct 10, 2007 by Carol from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very impressive and hospitable.
• The air conditioner didn't work as well as we would have liked.

“The staff was extremely polite, friendly and helpful. The hotel was wonderful but the restaurant (Champ's) was really pricy. We opted to go somewhere else to eat.”

Oct 3, 2007 by Ken from Magnolia, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms view and it was very clean and the hallways did not smell.
• The way hotels try to over charge you via parking, dining and the fridge in the room.

“We enjoyed ourselves. The roof top pool was nice but small, but that was ok because there were no kids. They told us the pool bar was opened but it was not. We later found out the guy who worked it had recently quit. We parked in a city parking garage around the corner for $7.00 dollars a day and walked to the hotel. Over all we enjoyed our stay and will stay there again for sure.”

Aug 27, 2007 by Vicky from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly clean.

“Enjoyed my stay and was pleased that it was on the river walk.”

Aug 23, 2007 by Candace from Rowlett, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was perfect! It was right in the middle of everything!
• The staff was not as nice as some of the other hotels I have stayed in. They were not rude just not super friendly.

“I thought it was wonderful! I would stay again in a heartbeat. It is in the perfect location especially for kids.. There is plenty to do within walking distance. We took two 5 year olds with us! Ripleys and the house of mirrors are across the street along with the carriage rides. Also, rainforest cafe is literally right next door which the girls love! River room or not, you still have a really nice view. Again, I would stay there again anytime!”

1 of 1 people found this review helpful.

Aug 22, 2007 by Darren Z. from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in great location, right on the Riverwalk, within walking distance of restraints, one block from Alamo.
• There was absolutely nothing wrong with this hotel, I would stay there again and again.

“It exceeded my expectations as far as location; I would recommend this hotel to any of my friends and family.”

Aug 22, 2007 by Bryan from Cypress, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Excellent location and value with amenities.
• Parking is costly and need to do a better job of cleaning by the Riverwalk.

“Hotel room was very nice and the location was great. The staff was more than willing to help in any way possible. The parking garage could not be reached for almost an hour before our checkout time. I would recommend that the staff have a crew clean up the river front area in front of the hotel at daybreak like the resorts on a beach.”

1 of 1 people found this review helpful.

Aug 21, 2007 by Susette from Austin, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very friendly and helpful staff.
• Too much bleach was used to clean the room. The fumes burned my nose and overwhelmed.

“This hotel is very conveniently located across the street from the Alamo. It is close to the action, but removed enough to separate guests from the action on the streets. The opposite entrance opens up right onto the river walk. Although, we did not have any meals in the hotel, the hotel's casual restaurant was full at breakfast. The rooms were generous in size, stylish in design. The beds were not the most comfortable and the pillows were feather; I prefer foam.”

Aug 21, 2007 by Tracy from Conroe, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location was awesome concierge very helpful.
• $25 parking, out of date and dark decor in public areas (River walk), room not cleaned well during stay.

“The property is well located on the River walk, with nicely appointed rooms. We were missing a hair dryer and needed an additional bed. These items were delivered in short order. However, the bathrooms were very small and the room was not well cleaned each day (they did not vacuum the carpet after my children scattered cracker crumbs everywhere. The downstairs access to the River walk was dark and dingy and could really benefit from a facelift.”

Aug 13, 2007 by Buffy from Portland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are the best I have ever slept during travel.
• None.

“You can never go wrong with the hotel, this is the second time I have stayed at one and each time I have left feeling wonderful. I think their gym was outstanding. The location cannot be any better. Walk out the doors onto the San Antonio Riverwalk boardw”

Aug 2, 2007 by Betty from Schulenburg, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The location, physical attributes, comfort, and ambience are all excellent.
• The maid was way too persistent at 9:30 a.m. While I was getting dressed.

“The Hyatt is a wonderful hotel. My only negative comment involves a member of its housekeeping staff. She knocked on our door (room 369)at 9:30 while I was getting dressed. I acknowledged her without opening the door, and I was quite certain she heard me. She knocked again, and I felt compelled to get up and open the door. She asked if we were checking out that day. This was quite an upsetting inconvenience since I was half-clothed and in the process of applying make-up. My husband was out getting a newspaper.”

Aug 2, 2007 by Bob from Batavia, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location on the river walk. Hotel staff was very friendly and helpful. The room was spacious and very comfortable.
• The room was not ready at the time promised.

“The hotel earned the 4 star rating it has. While the room was not ready an hour after it was promised, it was a large room and comfortable. The air conditioner seemed to only have one speed so the room was not as cool as we like but still tolerable. The location, on the river walk made access to the many shops and dinning spots very easy. The staff was friendly and very helpful.”

Aug 2, 2007 by Roland from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• My wife and I loved the night view of downtown while in the outdoor Jacuzzi/pool on the 11th floor.
• The lower part of nightstand was very dusty. If it wasn't for my allergies, I wouldn't have mind.

“The service at the hotel was awesome and extremely quick. The employees give you royal treatment and acknowledge you by your last name, total respect! A hotel with class. Pricy, but you get what you pay for and more, just step outside the hotel and all of downtown is there. The stay is worth the money and the experience.”