User Reviews for Hyatt Regency San Antonio

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Sep 5, 2008 by Martha from Andrews, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Atmosphere, friendliness, the part that it was right there by the Riverwalk and many restaurants.

“This hotel for starters was very clean, staff is very friendly. The presence of water running through the middle of the hotel is a plus.”

Sep 2, 2008 by Chris from Georgetown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Drunks in the hall making a racket at 2:30 am.

“Awesome! Beautiful facility, great staff and did I mention the location is perfect!”

Aug 30, 2008 by Tim from San Angelo, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to attractions.
• Swimming pool was horrible.

“Very nice hotel on the river walk. Convenient. Everything you need is in walking distance. Swimming pool facilities are very cramped and unattractive.”

Aug 26, 2008 by Michael from Groves, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was extremely nice! Location was great!
• Valet, do it yourself.

“My wife and I thoroughly enjoyed our stay! This hotel is top notch, and we will stay here again!”

Aug 21, 2008 by D from Mesquite, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was located right on the Riverwalk.
• We were not informed that it was going to cost 23 dollars a day to park.

“We enjoyed our stay and would be likely to visit it again. The pool on the roof was pretty cool.”

Aug 14, 2008 by Pam from La Porte, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Right on the Riverwalk.
• Price of food and drinks.

“We had a wonderful time, enjoyed walking down the Riverwalk, they could keep the water a little cleaner a lot of trash get tossed in.”

Aug 14, 2008 by Vickie from Richmond, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the location on the River Walk in San Antonio. The exercise room was spectacular.
• The double bed was too small - upgrade to queens.

“This hotel is one of the most convenient to the River Walk in San Antonio. Everything is right there. Parking is high, but it is high anywhere in the area. The only complaint we had was that the double beds were too small - queens would be much better.”

Aug 14, 2008 by Tanya from Liberty Hill, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel was located perfectly on the Riverwalk and the hotel was beautiful.
• Housekeeping left my room askew.

“My family enjoyed our stay, our room was beautiful (my 6 year old son loved the floor to ceiling window). We all enjoyed the pool and pool area. The view from roof top at night was breathtaking.”

Aug 13, 2008 by Deanus T. from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff and help for the handicap.
• I hated that rigged fridge with stuff for sale, I just need an empty fridge!

“Excellent locale for Riverwalk and Alamo access. Very friendly staff. Excellent food. Impressive.”

Aug 12, 2008 by Dominic from Upland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nothing.

“Great hotel. Great city. Clean, friendly, and attentive to patrons needs.”

Aug 7, 2008 by Tracie from Eunice, LA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Enjoyed the location, kid friendly, beautiful lobby, comfort in rooms, clean, great pool, loved it.
• We enjoyed everything about this hotel.

“This hotel was one of the nicest we have ever stayed at. We enjoyed the comfort of the rooms, the excellent location, the beautiful pool and friendly staff.”

Jul 23, 2008 by Fred from Chula Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The close proximity of the Riverwalk and Alamo location.
• Pizza man was not allowed to deliver directly to room.

“Overall was a wonderful stay for us on our honeymoon. The hotel staff was more than glad to put us up in a room overlooking the Alamo. It was a beautiful view. Thank you Hyatt Regency!”

Jun 4, 2008 by Aimee from Bossier City, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and updated decor.
• Their swimming pool was too small and too shallow.

“Our overall experience was great (except for the pool). We were hoping to swim but the deepest part of the pool was a little over 4 feet and it was crowded.”

Jun 4, 2008 by Jennifer from Haltom City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Decor of room.
• The bed was hard.

“Hotel was very chic and the decor was fabulous. Was the first time I've taken my shoes off in a room to feel how luxurious the carpet was!”

May 29, 2008 by Greg from The Woodlands, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service is beyond compare. The restaurant menu was limited, but the food was excellent. Great location central to everything.
• We enjoyed everything about it.

“The hotel is on the River walk across the plaza from the Alamo, across the street from the Buckhorn saloon & 2 doors down from the Rain Forest Cafe (a must do for families with young children). You can't beat the location. The rooms are small but comfortable, the service is excellent. We arrived 2 hours before our check-in time & there was no problem getting into our room.”

May 28, 2008 by Rhonda from Dallas, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The bed. Beds make or break hotels for me. So far, Sofitel Hotel in New York has by far the most comfortable bed. Second, Downtown Miami Hyatt.
• That there were no windows viewable in the bedroom.

“The hotel staff upgraded us without being asked. The executive suite they put us in was such a pleasant surprise. I love the Hyatt!”

May 28, 2008 by George F. from Desoto, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Service was excellent, staff was helpful and friendly.
• Most 4 star hotels offer complimentary hotel coffee in the lobby, At the price the Hyatt charges that should be standard.

“Hyatt is known for its attention to service, The Hyatt Regency San Antonio delivers that same quality of service you expect. The staff is friendly, knowledgeable and very helpful. The earth tones are warm and give you the feeling that your in a private home rather then a hotel room. The pool and gym is smartly located on the roof top area as not to disturb guest and allows the guest to tan, workout or cool off in the pool. The only issue I personally had was for the money that Hyatt charges, they should provide complimentary coffee and water in the lobby.”

May 24, 2008 by David from Waco, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff was very helpful, friendly, to us and our child. Very helpful with directions to places we wanted to visit. Very good experience with the staff.
• View, and on our second night there the beds were not changed they were just made up.

“Overall location to all we wanted was great. Staff was great. Would have preferred a better view. I think a mini fridge to hold things like medicine would have been nice and a microwave in the room. Most 3 star are below will have mini fridges and microwaves. It may have just been the room we were in. Having bed linens changed everyday would have been nice also.”

May 23, 2008 by Deb from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location on the Riverwalk.
• Would have liked an outside view.

“This hotel is in an outstanding location, with easy access to the San Antonio Riverwalk and the River center Mall. Very nice lobby and excellent jazz club.”

May 22, 2008 by Laura from Mckinney, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• It is modern, clean, and comfortable. The location is the ideal and the staff are extremely helpful. The pool and fitness center are a great plus!
• Expensive! Great room but everything else is costly. Not even free coffee!

“This hotel is overall a really great stay. The rooms are modern, clean, and comfortable. There is a pool and bar on the roof as well as a fitness center that you will use more than you would think! The staff is very helpful with directions and things to do. The location is awesome! Walk right onto the River Walk out of the hotel. Downsides: Don't bother going to the hotel spa. The staff is rude and charged me $50 just to cut my cuticles on my toes and paint them- no massage or filing. Everything is expensive at this hotel. They don't even give you coffee for your room and charge you an extra $1.50 for a Starbucks you could get around the corner. So bring some coffee and a banana for those on a budget. Don't park at the hotel. You can park around the block for $7 and you won't need you car much unless you are going to Sea World. They charge $25 a day. Also- we never saw anyone eating at the restaurant except for their expensive brunch.”

May 22, 2008 by Matthew from Midland, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• It was clean with good service.
• No room to complain.

“This hotel was totally the awesome! I have never seen a hotel this neat and clean. It was also very romantic and had an excellent view. It was an all around great experience. And when they learned that it was our honeymoon night, they brought us some free food! Cool stuff!”

May 8, 2008 by Mario from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The pool services was excellent.
• The valet parking was rude. Next time I go take my 2008 Lincoln.

“Great stay, we love the roof top pool, the service at the pool at Sunday evening was fantastic. The valet parking at Saturday evening couldn't muster up a smile or as much as a welcome.”

May 8, 2008 by Monica from West Linn, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff all very nice, great beds.
• Nothing.

“Excellent in every way. Location, staff, rooms.”

May 6, 2008 by Will from Las Cruces, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and beautiful amenities.
• Nothing.

“The Hyatt Regency is a beautiful establishment with superb access to the Alamo, the River walk, and Hemisphere Park. The hotel is beautifully accommodated and absolutely luxurious!”

May 3, 2008 by Roger from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location.
• Lots of street noise as people (drunk) yelling and yahooing at 2am.

“Minor check in issues for both days. Other than that it was nice.”

May 2, 2008 by Diane from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quick check in, friendly personnel.
• Our headboard was covered in an oily cleaning substance. Gotten the sheets and pillowcases.

“We enjoyed our stay very much. Room was nice and personnel were helpful and friendly.”

May 1, 2008 by Dina from Huntington Beach, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly, beautiful lobby.
• No Microwave &/or refrigerator in rooms.

“Beautiful lobby. Hotel is right on the Riverwalk - very convenient!”

May 1, 2008 by Hope from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The helpfulness of the staff.
• There wasn't anything.

“The hotel was awesome. Our air was not working but when we called someone was immediately there to fix the problem. The room was nice and clean and the location was convenient to everything. we will definitely stay here again!”

Apr 30, 2008 by Omero from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room and took advantage of the pool, great view!
• Wireless internet is not free!

“Spectacular hotel and location restaurants and clubs are close walking distance!”

Apr 29, 2008 by Susan from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• A manager helped me with a noisy neighbor efficiently and effectively.
• Nothing.

“It was Fiesta week so it was crazy in the hotel. It all worked out fine.”

Apr 29, 2008 by Sharon from Bruceville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Love the location!
• Can hear noises in hallway from room.

“We've stayed here several times and I love the location. You walk out of lobby straight onto the river walk.”

Apr 25, 2008 by Charles from Copperas Cove, TX
Overall Rating: 8
Staff:[8] • Location:[10]

• Centralized location Downtown, which allowed my wife and I to walk to many functions.
• We could not get a queen or king size bed.

“We requested a king size bed when we initially reserved the room. However, when we arrived we discovered that there were no king or queen size beds available. The location is fantastic we could walk to the River Walk and many other Downtown sites.”

Apr 23, 2008 by Paul from Katy, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Conveniently located in area of San Antonio I wanted to stay.
• Rooms were very small for a family.

“Hotel was very nice, but room was a bit small for a family of 5, 3 young kids. Although we didn't spend much time in the room, while we were there, we were tripping over each other. I asked about an upgrade to a family size room or jr suite, but that particular desk person was not very accommodating. Overall enjoyable trip.”

Apr 23, 2008 by Srun from Lynnwood, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location to attraction such as the Alamo, River walk and Marketplace.
• Valet parking is ($30 per day), internet is $10.57 per day (free for most hotels).

“Great location, beautiful hotel, just parking is expensive.”

Apr 19, 2008 by Josephine from Naperville, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The location.
• Business conventions.

“The hotel was clean and had an excellent location. The staff was friendly and helpful. The room could have been cleaned a little better.”

Apr 15, 2008 by Tonya from Edmond, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room was beautifully done with a wonderful view of the River walk.
• Maid service failed to clean the room one day, but we had left the privacy sign on the door until around noon.

“This was a great value for a wonderful hotel. The location was great and the room looked almost brand new - must have had a recent redo.”

Apr 8, 2008 by Michael from Pacific, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 5-star hotel in very convenient location.
• No complaints.

“The hotel is on the river walk near many restaurants. It was a great experience.”

Mar 29, 2008 by Gary from St Louis, MO
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[7]

• The food was good.
• Hotel policies were intended to enhance profit at the expense of customer service.

“The hotel service was disappointing.”

Mar 27, 2008 by Jenny from Killeen, TX
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[6]

• The ground floor was very elegant.
• Customer service was very poor.

“Poor customer service. I paid for a double bed with river view and they gave me a king bed with river view. Then tried to tell me that they don't validate the request because I only had 2 guests. After much disagreement and talking to the manager I ended up with a double bed and no river view. They did not provide enough towels. You are charged for every little item and the prices were ridiculous. The location was excellent. Very close to all of the sites and restaurants. The room was comfortable. For the price I thought that they should have an upgraded TV and free internet at least. Some kind of breakfast would have been nice too. Valet parking was convenient but expensive and it took 45 minutes to get the car. It probably wouldn't have been so bad if the customer service would have been better.”

Mar 27, 2008 by Jess from Lewisville, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Modern, Great Service.
• Lobby not as clean as it could be.

“This hotel is a great choice. The location is right on the river walk and nearby all the tourist locations. The beds are very comfortable. Rooms are clean. Only negatives we had: we were in a room that could connect to the one next door and the kids in the other room got loud. Also, we had requested two beds and got one king. All the other good points about the hotel easily made up for this. Temperature controls in the room. The concierge and front desk were very helpful and had positive attitudes. I would recommend to anyone.”

Mar 27, 2008 by Jack from Pickerington, OH
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Amenities, pool/spa/ location on Riverwalk and proximity to Alamo make it a great selection.
• Front desk tried to screw us out of our two bed reservation.

“Stayed here for meeting and set my in-laws up with a room while my 14-year-old daughter was visiting. They loved everything about this hotel. Hotel desk tried to switch up rooms and give a full bed instead of what was reserved.”

Mar 27, 2008 by Sal from Richmond, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location.
• I had to pay for parking.

“I was a nice hotel. Excellent location and friendly and helpful staff.”

Mar 26, 2008 by Brian C. from Plano, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location.
• Old, Expensive, Parking inconvenient, no free internet.

“Rooms are old and outdated, especially the Beds. Hotel had air purifiers all over the place but could still hardly breathe -- I suspect mold in hotel or maybe the air from the Riverwalk is just bad. Overall cost was way too high when compared with 2.5 and 3 star hotels that are close by.”

Mar 25, 2008 by Cliff from Shawnee, KS
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[9]

• Great location.
• Hotel Staff at front desk not very friendly when I talked to them about smoke smell in my room.

“This hotel is a great location on the River Walk. The hotel is in nice shape and the decor is very nice. Be ready to pay around $23 per day to self park. You also have to pay around $11 per day for wireless access. The hotel is supposed to be nonsmoking. When I arrive my room had been smoked in. The room had been deodorized to try to cover up the smell. I called the front desk and they told me they would send up an air purifier but since the hotel was busy it would take awhile to get it there. A Walgreen personal humidifier was brought up and it was dry. I took it to the front desk and told them it was a humidifier and not an air purifier. They were rude and told me that was probably all they had. They told me they would send someone up to spray the room. So I woke up the next morning with a sinus headache and swollen eyes. I was not happy and can't believe that the cleaning staff did not report that the room had been smoked in and clean the room correctly. I was very disappointed.”

Mar 25, 2008 by Kevin from Fort Worth, TX
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[7]

• Convenience of the location.
• The room was dirty, staff was rude, they moved us, AC was not working.

“We expected to stay in a great hotel instead we found a room that had not been cleaned properly, staff that was not understanding, and problems with the AC. The location was great and that's about it!”

Mar 25, 2008 by Jeff from Lubbock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location and nice rooms.
• At 9 am housekeeping knocked on every door up and down the hall.

“Great location for Riverwalk. Very friendly and helpful staff. It was vacation and housekeeping knocked on every door and calling housekeeping at 9am. I was hoping to sleep in but after hearing "housekeeping" about 20 times up and down the hall I gave up sleeping in.”

Mar 25, 2008 by Omar from San Juan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location, clean.
• Hotel makes false claims on charges.

“The hotel was excellent overall. All seemed great until I checked out. Hotel charged for opening their mini fridge! But other than this, I would recommend this hotel. Friendly staff, clean, perfect location. Small pool.”

Mar 25, 2008 by Paolo from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was great.
• They put me in a room with a Murphy bed.

“Generally typical Hyatt. Clean, small restaurant menu. Friendly staff. Most extraordinary aspect was the location - right atop the river which ran through it on the lowest level which was viewable from different places in the hotel.”

Mar 24, 2008 by Richard from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room amenities including iPod docking station.
• Nothing.

“Great stay at great price. Hyatt brand is very good.”

Mar 24, 2008 by Paul from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room with good amenities.
• Gift shop did not open on time twice.

“Nice hotel. Friendly staff. Excellent price. Great location.”