User Reviews for The Westin Riverwalk

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Dec 3, 2009 by Jane from Keller,TX
Overall Rating: 9

• It was very nice and the help was wonderful.

“It is a very nice hotel. The people who work there are very nice and helpful. They also support the environment with their Go Green program.”

Dec 1, 2009 by Laura from Jacksonville,FL
Overall Rating: 9

“The entire experience was excellent. The only problem we encountered was on the day after Thanksgiving. No one at the hotel told us that the valet parking spots would be rented out to the public for the Riverwalk parade. Our car was finally parked at 0430 the next morning, and we were the very last car allowed to drop off our car.”

Nov 27, 2009 by Pam from Arlington,TX
Overall Rating: 10

• Friendly and respectful staff.
• We couldn't get fresh washcloths one night.

“GREAT hotel. Everyone treated you like you were special. I would stay there over & over!”

Nov 25, 2009 by Judy from Allen,TX
Overall Rating: 9

“The hotel was beautifully decorated and the room was definitely luxurious. The staff was extremely helpful and the checkin was the quickest I have ever experienced. The balcony afforded no privacy as the balconies below were over sized and you could see and hear the people on the floor below when they were outside on their balcony.”

Nov 24, 2009 by Anneke from Austin,TX
Overall Rating: 8

• Beautiful lobby and great amenities.
• Room service food was mediocre, getting my car from valet took almost ½ hour when I left.

“The hotel is gorgeous and the staff was friendly and helpful. The food was mediocre and not worth the cost especially for room service. My room was large, very comfortable and had a small deck overlooking the River Walk the view was not very pretty as it looked across to a parking garage and office building, but the room itself was great.”

Nov 19, 2009 by Carolyn from Houston,TX
Overall Rating: 9

• Location of the hotel, comfort of beds, and cleanliness of room.
• Service in bar - ordered appetizers but after 30 minutes, had to cancel order.

“Hotel is in a great location on the River Walk. The staff was friendly. The rooms were clean and very comfortable.”

Aug 12, 2009 by marco from houston
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[5]

• Good common areas, Great merienda.
• Poorly trained staff, expensive valet, expensive business center.

“I can't recommend this hotel. The staff in unfriendly and the service is mediocre. You are paying hotel prices and getting motel service. The staff is unapologetic when they make mistakes, and they are all constantly chatting with each other putting the client second. Never would I go back there again. Try Contessa next door, for good service. Try the Menger hotel brunch, best meal you'll have in San Antonio.”

Jul 23, 2009 by Paula from Magnolia,TX
Overall Rating: 10

• It was clean and the staff was friendly.
• Unable to access minifridge to store water or juice boxes.

“Located on Riverwalk, lovely interior, friendly staff, the beds were SOOOOOO comfortable!!!”

Jul 22, 2009 by loida from Fort Worth,TX
Overall Rating: 8

• Convenient to the river walk, and
  beautiful view.
• Valet parking; no other option. My car was released to another guest they almost drove off with it.

“Beautiful rooms. Parking is very expensive.”

Jan 5, 2009 by Adam from San Felipe,TX
Overall Rating: 10

• Good location; very quiet part of the river, but a short walk to everthing.

“Overall a very nice hotel. The staff was great, the restaurant was good and the room was pretty good. The best part is that the hotel is located on a quiet section of the Riverwalk only a short walk to all the excitement.”

Jul 9, 2008 by Melissa from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, the staff, the lovely decor, the access to the river.
• Humidity.

“Loved the stay even if it was just for one night. I loved the staff. I recommend this hotel for everyone and anyone who loved luxury. Very nice room, but a little small. Stayed in a room with a river view but it was on the 12th floor. Not a very good view, just make sure if you get a room with a river view, its lower to the ground.”

May 1, 2008 by Jeff from Tyler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy walk to many attractions, restaurants.
• Parking expensive, inconvenient, $10/day for internet!

“The staff and hotel location were excellent. Parking was difficult and expensive. WiFi is free most places. Time to remodel. The carpet and furniture is showing some wear. On balance, a good stay but could be better.”

Apr 2, 2008 by Shehzad from Sugarland, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Ambiance of room.
• The staff was awful, not helpful at all, and extremely unorganized.

“This is by far the worst experience I have had at a hotel. The staff, including 3 of the managers did not assist me on their billing mistakes. They charged me twice because the last name of another guest was similar (although the first name was not even close). I would not recommend this hotel to anyone!”

Apr 1, 2008 by Marcelo from Frisco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice location, nice rooms, great staff.
• Bed and pillows were not comfortable, parking fees very high.

“Great hotel, very nice location, staff is very friendly. Room was great despite the bed being not too comfortable. Only downsides were parking fees, bed and lack of fridge/microwave (staff provided those on 2nd day).”

Mar 7, 2008 by Seth from Birmingham, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great Location, Great Staff.
• The Shower Area could have been cleaner.

“If your going to San Antonio it is a great place to stay. I will try and book this hotel when I go back.”

Mar 5, 2008 by Gary from Cleburne, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Of course the bed and we lucked into a balcony room.
• Can't think of anything.

“When we arrived we checked in quickly, even though there was a cheer and dance competition taking place in San Antonio (of which we were a part). Out room was great, it was clean and we lacked nothing. The restaurant was great. We ate there one evening and the buffet on Sunday morning. Our waiters were very good. We checked out easily. We had a very enjoyable week-end.”

Mar 5, 2008 by Peter from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, cleanliness.
• Very impersonal, business and convention people oriented.

“Way overpriced for what it has to offer.”

Feb 28, 2008 by Lena from Mcallen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean!
• Construction on nearby street.

“Great for family, close to entertainment, shopping and food.”

Feb 23, 2008 by Jill from Houston
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were so comfortable!
• Nothing.

“My husband and I stayed here for our anniversary last year. It was beautiful! All the staff we met and the accommodations were A rated.”

Feb 21, 2008 by Bree from Grapevine, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Having to pay for parking.

“Hotel was nice but we had to pay for parking and there was a convention so it was always very busy in the lobby. It was hard to talk to the front desk.”

Feb 21, 2008 by Mary A. from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• They upgraded us to a suite which was nice.
• Our maid was the weak link at this hotel.

“A beautiful hotel in a great location. While the riverwalk was on a quiet strip, you didn't have to walk too far for the restaurants and stores. On street level, you were close to as much action as you wanted. Very nice stay with nice staff.”

Feb 20, 2008 by Casey from Crowley, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very nice and conveniently located.
• I had a box shipped to the hotel and it took 20 minutes, to retrieve it for me.

“This hotel is located near everything. It will take you about 5 minutes to walk to the mall, convention center, and restaurants. The rooms were very spacious. I can't believe that I'm saying this, but the thing that stands out most about the room was the bathroom. It was very nice and very spacious.”

Feb 20, 2008 by J. T. from Des Moines, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location.
• Providing a single serving coffee maker in the room, but charging $3 per serving!

“The room was clean, the bed was comfortable and had nice linens, and the staff were all very friendly and helpful. A bellboy even unlocked our car after my husband closed the trunk with the keys inside. The location is fantastic. Two things were disappointing: I have an online job, so comfortable Internet access is crucial. There was no wireless in the room, and the desk chair was uncomfortable and not appropriate for working. Since the cord would not reach to the bed I didn't even have the option of sitting in bed and supporting my laptop with pillows, which would have been more comfortable than the chair/desk provided. My second complaint is that the hotel "nickel and dimes" its guests beyond reason. Of course I expect to pay for the mini-bar and such, but $6 for bottled water seemed steep. The proverbial straw was discovering that the cute little one-cup coffee maker came with a charge of $3 per coffee pod. I've stayed at many hotels that provide a coffee maker, and have never been charged before. They also charged hefty fees for parking and, as mentioned, wired Internet access. One other issue I should mention is that the first night of our visit there were many high school and college-aged students staying on our floor. After trying to ignore the noise for a couple of hours, I finally called the hotel staff around midnight. Within 10 minutes the noise had stopped, and security followed up with a phone call to me to verify everything was okay. I was impressed with that level of service. To end on a positive note, I should also mention that the breakfast downstairs (right off the Riverwalk) was very good and fairly priced. And just walking out the doors onto the Riverwalk was a real treat.”

Feb 20, 2008 by Christine from Helotes, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful lobby area, quick & easy check-in/out.
• Spa too small & massage rooms too noisy.

“Just a quick week-end get-away for myself and some of my friends. Location is great - just down the street from the South Bank area of the Riverwalk if you go out the front of the hotel. Only disappointment was the spa - where I had booked two appts and my friends several each. The spa is very small and limited. The massage rooms are close to all other areas of the spa and the pool so there is a lot of noise coming through. Not the most relaxing experience to hear the staff talking and ppl out at the pool. More sound-proofing needs to be done to this area to truly make it worth the high prices they charge. Other than that the spa was lovely and my services were adequate. Not the best I've ever had but not the worst either. Room was a little noisy with hallway traffic. I simply turned on a white noise machine to block it out. Bed was great! Didn't use room-service or parking so no additional charges to my room. The restaurant on site is very pricey as is the bakery option for a quick bite (basically a very similar menu to room-service in the bakery). No hot tub was a little bit of a let-down as well. No jetted tub in the room either so no where to soak. Pool is heated but I didn't use it as it was quite cold outside. Overall it was a lovely hotel with a beautiful lobby and friendly cordial staff. Room size was about average, bath a bit small but adequate. Would stay there again.”

Feb 20, 2008 by Sherie from Katy, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Upscale and convenient to restaurants & shopping.
• Hotel staff was slow to assist and valet was a nightmare.

“Overall, a very nice hotel and I enjoyed my stay with the exception of the valet parking experience.”

Feb 20, 2008 by Ryan from Caldwell, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• View of river walk.
• Did not care for the pillows and no hot tub when I inquired.

“Overall nice hotel, good location.”

Dec 29, 2007 by Maria from Bay City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service, clean and very upscale.
• Food was too high. Restaurant in hotel breakfast.

“I thought the food was over pricey for what they gave you. Other then that the hotel was great. The rooms were awesome cant wait to go back.”

Dec 5, 2007 by Teresa from Spring, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean and friendly staff.
• I was charged for the room.

“Very pleased with hotel just upset hotel charged for room. Will take 7-10 days to get reimbursed. But as far as hotel itself it was very nice.”

Nov 28, 2007 by Susan from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service.
• Toilet overflow.

“Evident from moment that we arrived that the staff was intent on making us welcome and comfortable. Attentive service, excellent rooms and quality extras, live music, great recommendations on dining, entertainment, etc.”

Nov 27, 2007 by David from Taylor, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the hotel's location being on the Riverwalk.
• The hotel was at the end of the Riverwalk farther away from main attractions.

“Hotel was inviting and the staff was very attentive and friendly.”

Nov 24, 2007 by Rhonda from Fredericksburg, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel staff, cleanliness of rooms, comfy bed.
• Room service was terrible.

“It would have been a perfect stay other than had to cancel room service after a 2 hour wait. Other than that it was a beautiful hotel with nice people working there.”

0 of 1 people found this review helpful.

Nov 9, 2007 by Michael from Kerens, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[5]

• Fitness center.
• The parking attendants were very rude.

“The parking manager was rude to my wife and me. The hotel employees seemed to think they were better than the guests. The management is definitely not in charge at this hotel and I do not intend, nor will I recommend staying here ever again.”

Nov 7, 2007 by Cindy from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Relaxing and convenient.
• No complaints.

“The hotel was on the nice quiet end of the river walk but still close enough to plenty of attractions. The bed was absolutely incredible. The hotel staff friendly and helpful however, when explaining our parking options. We were told we could valet park for $25 per day or we could park across the street in the garage for $15 a day but would be expected to pay $15 every time we left. Because my husband hates to wait for the valet to pull our car around, we opted to park across the street in the garage (barely a hop, skip and a jump.) However we then learned that it was $15 per day (all day) or broken down by the hour if you decided to leave and come back. We both felt misled. The garage option was definitely a more convenient option for our family. The hotel was very nice overall.”

4 of 4 people found this review helpful.

Nov 6, 2007 by Jon from Dripping Springs, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gracious and warm staff that helped us tremendously.
• Very pricey, but well worth every dollar spent.

“I would recommend this hotel for anyone going to the river walk for a romantic get away for the weekend. From the moment that we pulled in for the valet parking, the staff was very gracious and very helpful in suggestions as to what to visit and ways to relax and enjoy the amenities of the hotel and the river walk. Excellent location for visiting the river walk and other downtown attractions. Gorgeous view and so relaxing!”

1 of 1 people found this review helpful.

Oct 12, 2007 by Jeffrey from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was very clean, comfortable bed, great bath amenities and outstanding location on the River walk.
• Hotel spa seemed small. $25 a day for valet parking.

“This hotel is extremely convenient to many restaurants, shops and theatres and is located right on the River walk. What the Westin calls the heavenly bed is just that, a piece of heaven. The bathroom amenities were outstanding! The bath gel, shampoo and lotion had a hint of rosemary. The staff was friendly and accommodating. I'm disappointed I did not get to try the restaurant at the hotel. I'm sure it would have been fantastic. The Westin is definitely a hotel to impress a spouse or partner.”

Sep 14, 2007 by Troy from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent customer service. Remembered me by Name!
• Having to constantly tip for the valet service.

“I highly recommend.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Melissa from Pearland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a beautiful hotel and very convenient location. Great bed!
• There really wasn't anything I didn't like.

“I would highly recommend the hotel to friends and family. The bed was incredible. It was an A+ experience all together.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Marilyn from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• The Latin high tea and the gorgeous lobby.
• The convention of Harley riders and their tank tops and tattoo work showing.

“This is a gorgeous hotel with its grand lobby. The rooms are clean and attractive but nothing really special that stands out. It's at the quiet end of the Riverwalk which is really quite the hike if you want to be with the other tourists. There are other hotels closer in that I like better.”

1 of 1 people found this review helpful.

Aug 1, 2007 by Kevin from Centerville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and professionalism.
• Outside noise could be heard in our room.

“Excellent place to stay. I would recommend the Westin to anyone. The hotel and rental car reservation was not a pleasant experience.”

Jul 26, 2007 by Lisa from Wildwood, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bathroom was very nice and clean.
• Valet parking was expensive and took too long to get your car.

“Excellent location and cleanliness of the hotel was great.”

2 of 2 people found this review helpful.

Jul 25, 2007 by Andrea from Humble, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel rooms were really large and it was nice to have a private balcony.
• I thought the parking was expensive.

“The location on the river walk was excellent. The staff was really helpful the rooms were clean and very well appointed. The rooms were also very large. I did try to use the spa service but they had no openings the sauna and pool was very nice.”

Jul 12, 2007 by Arthella from Grand Saline, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good service and very nice staff.
• Nothing.

“Very good.”

Jun 6, 2007 by heathen from San Jose
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location, interior appointments.
• Expensive parking, limited menu at the restaurant.

“I stayed at the west in river walk in san Antonio in June on business for 5 days. Hotel is very well appointed and spacious inside. Location is the best in san Antonio - on the river walk, but just far away enough from the main crowds (3-4 minute walk) to be reasonably tranquil. Getting there from the airport is easy and straightforward, but during rush hour may take 30+ minutes (outside of rush hours count about 15 minutes). Hotel is about 10 minute walk away from the Alamo. In fact, taking a car with you to the hotel doesn't make much sense unless you plan on driving very far because everything is within a walking distance, and the parking is obscenely expensive ($25 a day). La cilia grill restaurant at the hotel has an outside seating area right on the river, and because of the hotel's location, you are not subjected to endless crowds parading around you. In fact, sitting outside is positively calming. However, the menu consists of rather heavy dishes, and salads are mostly of the appetizer type. It is also quite expensive, although presentation is careful and pretty. Staff is also helpful and polite. Most of the other restaurants on the river walk consist of taxmen fare, and are of decidedly unimpressive quality. Hotel's advice on which restaurant to pick left me puzzling as to whether they ever tried it. Nevertheless, one can also find Morton's, Ruth's Chris, and Texas land and cattle, so steak lovers will find something to their liking. misses included non-functional in-room safe (hotel offered a safe deposit box downstairs), and the inability to mail post cards, which I expect of any hotel from great western up. It turned out hotel does not have a post-stamping machine, does not have current stamps, and the souvenir shop did not carry stamps either. In the end the concierge took it upon himself to arrange for the post cards to be mailed. All in all, I would stay there on a short business visit because of its excellent location and the interior, but I would not rent a car, and I would spend time beforehand online to find restaurants that offer the type of cuisine I like.”

Mar 27, 2007 by Perry from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, access to the River walk.
• Parking was $25.00 a night, seems too high.

“My wife and I really enjoyed the hotel, it was very nice as I would expect a Westin to be. I was a bit disappointed in having to use valet parking and the charge of $25.00 a night (plus tax and tip) seemed to high.”

Mar 22, 2007 by Patty from Athens, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[7]

• The beds.

“The hotel was very nice.”

0 of 1 people found this review helpful.

Mar 19, 2007 by Brooke from Missouri City, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• Staff was friendly; one car valet went out of his way to help.
• The nearest parking was horrible, unavailable!

“Positives: the hotel is in a great location along the river walk, close to lots of attractions. The room we had was very nice, the pillow-top mattress was very comfortable, and the in-room coffee bar was outside the bathroom, which I really appreciated from a germ avoidance perspective. The staff was nice. Negatives: the parking was horribly inconvenient--in fact, unavailable at all on Friday, march 16--if you chose to park yourself--parking is at the market square garage, which is not managed by the hotel. Valet parking was $27, and there appeared to be a good wait for one's car to be delivered. The revered chocolates that the in-room marketing materials extolled were actually on a three-tiered serving dish to the left of the front desk--totally inaccessible in the check-in crowd at around 5:45 Thursday evening. I would have preferred to have a piece or two of the chocolate, sealed, left in the room to greet us upon arrival.”

Jan 7, 2007 by Walter from Pasadena, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is the best hotel I have stayed at in san Antonio so far. I am looking forward to my next dealing with it and san Antonio.
• There was nothing wrong except the stay was not long enough.

“The room was the most comfortable I have ever stayed at. I will extend my stay another 2 to 4 days if I get the The Westin Riverwalk. The lobby was elegant.”

1 of 3 people found this review helpful.

Jan 5, 2007 by Diane from Wellman, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly, helpful staff.
• We requested two beds, but upon checking, there was only a king bed.

“The west in river walk was a great place to stay. The staff was friendly and accommodating. We did have a few problems. Not the right kind of room and a stopped up toilet. We enjoyed our stay!”

Jan 4, 2007 by Andrea from South Ogden, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds were extremely comfortable; the staff was very helpful and friendly.
• The restaurant had poor service and overpriced food.

“We had a wonderful stay here. The staff was very helpful, friendly, and willing to accommodate our needs. The room was a perfect size, and the king size bed was extremely comfortable.”

Jan 4, 2007 by Kevin from Ottumwa, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was fabulous. We needed more room than the room that we had reserved and they were very accommodating.
• I can't think of anything about this hotel that we didn't like.

“We continue to have great results when we book our rooms through it. This was another fantastic experience a super hotel and a very affordable price. We couldn't be happier with it!”

1 of 1 people found this review helpful.