User Reviews for La Quinta Inn Amarillo Medical Center

Research User Reviews for La Quinta Inn Amarillo Medical Center (1-20 of 183)

• Add Your Own Review »

Jul 25, 2009 by Wendy from Clovis,NM
Overall Rating: 2

• Nothing.
• Everything.

“This hotel wasn't good. Our room number was painted on by the door, the toilet has urine in it when we checked in, the remote didn't work, the shower had mildew and the beds were as hard as rocks. Not impressed.”

Jun 11, 2009 by Brie from Star,TX
Overall Rating: 10

“Nice rooms, friendly staff, breakfast bar was lacking.”

Jun 10, 2009 by Sri from Edgewater,NJ
Overall Rating: 1

• Nothing.
• The smell of the room.

“The worst hotel that I experienced. It seemed that La Quinta had enough non smoking room. They could not change smoking to non-smoking. I could not stay there anymore, and I had no choice but to check out in an hour after my check-in. I have had very good experiences from priceline deals, but la Quinta ruined all these good feelings.”

Jun 4, 2009 by Gus from Lubbock,TX
Overall Rating: 6

• The room was very clean and looked new.

“Please re-examine your contract with this hotel. Make sure the staff can be courteous and offer a welcome to our business attitude.
They wouldn't check us in until after 3:00 pm and wanted to place us in a room with double beds instead of a single king bed. We finally got a smoking room with double beds. There was no effort to meet our request. Very poor customer service. We were not very happy.”

May 15, 2009 by Hollis from Holly Springs,GA
Overall Rating: 3

• Poorly maintained and dirty.

“The price is high for the condition of the property. The bath tub was dirty and the room was worn. There are several other motels in the area with as good or better price in much better shape. The free breakfast was good with a variety of things to eat.”

May 12, 2009 by Eric from Houston,TX
Overall Rating: 7

• Spots on towels.

“Free breakfast included in the lobby. I had a few make up spots on the towels in the room.”

Feb 24, 2009 by K from Richardson,TX
Overall Rating: 6

• Easy to find.
• No exercise room.

“Room was nice enough but two of the light fixtures in my room did not work, even after changing the bulb. The toilet also was refilling the tank on and off all the time due to a leak in the toilet (so the noise was bothersome).”

Dec 5, 2008 by Marla from Los Angeles,CA
Overall Rating: 0

• It was easy off the highway.
• The shower barely worked.

“It was fine for just resting the head while traveling across the country. The main building is attractive. The coffee wasn't very good, and they didn't have knives for the butter/cream cheese during the continental breakfast. But the food was decent and acceptable.”

Oct 7, 2008 by Mike
Overall Rating: 7

• Clean, comfortable rooms.
• Rooms were very small.

“Good location. Rooms were small, but very clean. Be prepared, however, for the smell from the feedlots to be very strong when the wind is from the southwest.”

Sep 1, 2008 by John from Longview, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• It's cheap.
• The stench of dairy cattle.

“Not much more than an upscale motel 6. No vending machines, plastic cups, noisy AC. Very small room with the bare minimum. The smell of dairy cattle in the morning was almost enough to gag me.”

Sep 1, 2008 by Lauren from Waco, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very friendly staff. Convenient location, right off the interstate.
• A little bit noisy.

“All in all, it was a good, easy stay. The only thing I would have changed is the noise coming in from the parking lot.”

Aug 29, 2008 by Sara from Mabelvale, AR
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• We were put on the 3rd floor.

“Friendly staff, good breakfast, water pressure was poor.”

Aug 25, 2008 by Nelson from Garland, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• The young woman at the front desk was delightful.
• Stained tub. Ceiling above tub dirty.

“The morning we checked out, the air was so foul, it was hardly bearable. I would not recommend this hotel to others.”

Aug 25, 2008 by Dewana from Tomball, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[9]

• Easy access from highway, but not right on highway.
• Trash in bathroom and tub was disgusting.

“I stayed at this hotel twice in a week's time. The first room I had was above average, the second was below average. It doesn't take much to clean up trash out of the bathroom's floor. There were also no cups by the ice bucket. Quite a contrast depending on what room you're in. Also, I spilled some juice on the floor during the second day and the person working the front desk didn't get me help to clean it up my daughter and I did it ourselves. I think he should have at least gotten a mop or called housekeeping. The floor was sticky when we left.”

Aug 21, 2008 by Dewana S. from Tomball, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good sized rooms an WiFi access.
• Sign in bathroom said to ask the front desk if you forgot something and they didn't have something as basic as a Toothbrush.

“Pleasant stay, would recommend.”

Aug 19, 2008 by Rick from Granbury, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Could park in front of room.
• Room was very smoky smelling.

“Toilet did not work upon arrival and we could never get it fixed during our stay.”

Aug 13, 2008 by Glen from Rockwall, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[2]

• I slept.
• Under construction.

“This hotel is under construction and I was not informed. The beds were HARD.”

Aug 11, 2008 by Kathy from Sugar Land, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[9]

• Nice breakfast and day time staff was very accommodating.
• Inefficient staff during night, construction noise.

“I arrived at the motel around 2:30 AM after being on the road for about 12 hours (and losing an hour when we crossed from MST into CST) and was told that my rooms were not available because I didn't arrive before midnight -- but not to worry, they would find me rooms; they just probably wouldn't be together. I requested a king for one of the rooms if possible and was told that it would not be possible to change rooms. Not a problem. I understand that. After much research on the computer and looking through the card file records, we were finally given key cards to our two rooms. I sent my elderly parents to their room (thankfully on the first floor) and my daughter went to our room (on the third floor) as I unloaded a few overnight bags for each of the two rooms. My daughter inserted her key into the door of our room and got the green light, but when she pushed on the door, it would not open all the way. She tried to open the door several more times since it seemed to open a little way, then stopped. She thought perhaps something had fallen over and was partially blocking the door. To her horror, some unfortunate soul (probably awakened from a deep sleep and thinking someone was trying to break into their room) started yelling threatening obscenities at her from inside the room. By this time it's probably 3 AM. My daughter is only 17 years old and was horrified and terribly upset by the experience. We collected our things and headed back to the front desk only to find my parents there -- they had the exact same experience with their room. The clerk was on the phone with several irate guests reporting that people were trying to break into their rooms. He finally got off of the phone and apologized for the mix-up. We waited while he went through the whole computer and card file routine looking for new rooms for us. After being denied a king room when I requested it for my parents.”

Aug 11, 2008 by Stephanie from Lubbock, TX
Overall Rating: 5
Location:[8]

• The staff was great.
• Very uncomfortable beds.

“The staff was great however the hotel was not very comfortable. The beds were awful. They just need new mattresses. The rail to the swimming pool was broken and I almost fell over going into it.”

Aug 5, 2008 by Ryan from Pasadena, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient location.
• Was stuck with a smoking room.

“Friendly staff; it wasn't their fault I was stuck with a smoking room. Otherwise just a standard hotel, nothing special.”

Aug 4, 2008 by John from Hutchinson, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy in and easy out. Good beds. Good complimentary breakfast.
• Room did not have refrigerator or microwave.

“My stay was brief, but very pleasant. There was a swimming pool, but I did not use it, due to late check-in.”

Jul 30, 2008 by William from Keller, TX
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[8]

• Convenient ice machine.
• Cockroach in the bathroom.

“It was really tough to overcome the cockroach in the bathroom. I was hesitant to put my bare feet or any of my belongings on the floor.”

Jul 25, 2008 by Chelsea from Shawnee, OK
Overall Rating: 6
Cleanliness:[7] • Staff:[4] •

• Cleanliness.
• The maid stole grandma's necklace.

“For the most part the employees were very nice. The only bad experience was when we left for the day and came back to find one of my grandma's necklace stolen. The continental breakfast was good, everything was fresh and clean. For the most part we enjoyed our stay.”

Jul 19, 2008 by Bob from Blanco, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• Good location - but anywhere in Amarillo is convenient for me.
• Parking lot has car unfriendly curbs and north entry.

“I was surprised that La Quinta had a hotel at this lower level. Meaning I would give it a one star rating and would say it competes with Motel 6.”

Jun 10, 2008 by Sarah from Corinth, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[8]

• Night manager tried her best to be helpful.
• Sink stopped up; had to move late at night; promised to comp that room or another - didn't receive.

“They are in the midst of remodeling/upgrading. We've stayed in La Quinta before; this is not their usual quality. Maybe it will improve.”

Jun 7, 2008 by David from Amarillo, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, comfortable, good staff, and good breakfast.
• Vending machines hard to find and several ice machines were not working.

“Although the property was undergoing exterior refurbishing, we found that it met our needs. It is an older facility with minimal frills. However it is convenient to the traveler and offers comfortable and clean accommodations.”

Jun 3, 2008 by Virginia from Bulverde, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean, courteous and convenient and affordable on our fixed income.
• The last night we were there, we had no clean towels, trash cans running over and bed unmade.

“Breakfast room was clean, food good and fresh, attendant friendly and helpful. They were painting the building but took care to cover our pick-up. Found us a room near the elevator since we have difficulty climbing stairs. We stayed six nights and the service was excellent so it was surprising that the room was not serviced the last night, when we needed to be clean for traveling the next day. Our daughter is being treated for cancer at the Harrington Center so this was not a vacation.”

May 31, 2008 by Debra from The Woodlands, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• It was within walking distance of places to eat.
• The staff did not return my dog that I accidentally left in the room.

“The staff was pathetic. Actually, they were apathetic, which is worse.”

May 28, 2008 by Jerry A. from Mckinney, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[6]

• Front desk seems to be helping in getting straighter back. We will see.
• Bathroom floor filthy, front desk gave room away after first night, straighter stolen.

“I was not impressed with this motel at all. The lady at the front desk apologized and tried to make it right. But I still have not gotten my straightened back. Very poor.”

May 27, 2008 by Joyce from Pampa, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Front desk staff was very friendly and accommodating.
• Ice machine was broken. A posted sign gave a room number for directions to nearest working one.

“A clean comfortable room. Friendly and accommodating staff. Elevators were really handy for my elderly Mother.”

May 12, 2008 by Scott from Keller, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[10] • Location:[6]

• Clerk was polite.
• Room was not clean, bath tube was a mess.

“Find a newer cleaner hotel. Should not have 2 stars.”

May 9, 2008 by Chelsea from Tulsa, OK
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• The bed was comfy.
• The TV had about a dozen channels, so I was limited in what I could watch.

“The facilities were clean, not too noisy, and I was comfortable.”

May 7, 2008 by Trish from Arnett, OK
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Staff was very nice and cheerful.
• Pickup with trailers taking all the parking.

“Staff was nice. Good water pressure. Not to many TV channels, large vehicles taking, two or three parking places close to the rooms.”

May 4, 2008 by Terri from Shallowater, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[4]

• The people were very friendly.
• The outer exterior needs major repair.

“I will probably never go there again.”

Apr 29, 2008 by Jim from Colorado Springs, CO
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was clean.

“Good location, an older motel but kept up and was clean. It was quiet which we appreciated. The beds were not particularly comfortable and TV was very limited.”

Apr 29, 2008 by Rick from Irving, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff, easy check-in/check-out, cleans room.
• Room too cold, curtains don't close, breakfast not restocked.

“Check-in/check-out is quick & easy; room was clean but AC was on high so was WAY too cold upon arrival. Great breakfast with many choices but when items ran out it was not restocked. There was a baseball team staying there & those boys ate a lot! Friendly staff except there was 1 woman who did nothing but read a newspaper & refers all questions/requests to the other woman who was doing everything while that woman did nothing. Didn't look good for the front lobby to have a non-working clerk!”

Apr 25, 2008 by Evonne from Show Low, AZ
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[6]

• The room was clean and comfortable.
• There was no choice of anything above a 2 star room.

“The staff at the LaQuinta was excellent. The room was clean and comfortable.”

Apr 23, 2008 by Deanna from Midland, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[10]

• Bed was comfortable. Room was big.
• Needs a mini fridge and microwave in room.

“Good location. Comfortable bed. No fridge or microwave in room.”

Apr 22, 2008 by Johnnie from Amarillo, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• Free breakfast.
• No food network or speed channel on the TV.

“We enjoyed staying at the La Quinta Inn. We have stayed at La Quinta Inn in other cities on other trips. It's very familiar to us. The attendant at check-in was very friendly and professional.”

Apr 7, 2008 by James from Houston, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[8]

• They double-billed me.

“Hotel is aging and in need of repairs. Doors do not open or close easily and steps to upper floors are crumbling. Housekeeping is great, except for 3 of my seven nights were not re-supplied with coffee, soap or shampoo.”

Apr 6, 2008 by Teresa from Irving, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[1]

• Coffee pots were not clean, shampoo was half used, dirty towels in the room.

“I would never recommend a service like this. I thought that I was going to be happy with La Quintal. But this was by far the worst hotel-motel I had ever stayed in and don't look forward to ever using to service like this again.”

Apr 2, 2008 by Glenda from Trinity, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Easy to get to and not out of the way we were traveling.
• Nothing.

“The hotel was clean and easy to access off the interstate. It was close to eating places and the medical center.”

Apr 1, 2008 by Alvin from Heber, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Ice machine on 2nd floor did not work, working vending machines too far.

“It is in a good location and the room was clean. The ice machine did not work on the 2nd floor and the vending machines were too far away from the rooms. It was a decent hotel and room.”

Mar 29, 2008 by Juan from Lovington, NM
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[6]

• Pretty well centrally located.
• No pillows, no staff, nasty bathtub.

“Tried to get pillows and there was nobody to get them. First set of door keys didn't work. We were offered a second room so we could look for pillows and those keys didn't work either. Tired and frustrated we just accepted what we got. But we won't be back.”

Mar 28, 2008 by Buster from Pampa, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[6]

• It was close to the hospital.
• The staff booking ability.

“The room I booked was taken by someone else, only did I realize this after I opened the door to see someone else's Suit Case and the bed folded down. Then to top that off, I had to settle for a single King size bed instead of the Two full size beds that I had originally requested. The Staff didn't believe me when I told them someone was in the room I had reserved. The only good thing was I did receive a handicapped room.”

Mar 26, 2008 by Phil from Lehi, UT
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[4]

• Upgraded from twin beds to King-size; accommodated no-smoking and lower floor; continental breakfast.
• If it were star-rated higher, I would comment.

“The hotel is located on a Hospital road near the freeway; access is difficult to negotiate. The entry from the road needs repairs. I liked the continental breakfast provision. There was an iron and hair dryer which worked well. The room environment controls, (heat/cool) worked fine and the room was comfortable. The amenities lacked bathroom accessories such as shampoo and lotions. (There was only one washcloth) I probably would stay here again if my itinerary dictated however; the two-star rating is accurate.”

Mar 25, 2008 by Lane from Beaumont, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[6]

• The heat worked.
• Coffee service (only enough for one person) no queen beds, cleanliness.

“It is generally run down except for the lobby and breakfast area. It us unusual to find only "full" sized beds in a modern hotel. Two of the party got bit by some sort of bug over night. Coffee service only had sweetener and creamer for one person and only one stirrer. Generally over rated at two stars.”

Mar 24, 2008 by Jim from Plano, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Good bed.
• No soap, no ice. Old TV.

“Housekeeping not up to par.”

Mar 24, 2008 by Jane from Sullivan, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• It was quite roomy.
• Nothing really.

“It was roomy and clean.”

Mar 23, 2008 by Bob from Nixa, MO
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[5]

• Nothing, very unimpressed with.
• Son had to sleep in a recliner because we were in a 1 king room and needed 2 beds had request.

“There were problems with this stay. 1- Room was a 1 king room and needed a 2 queen room. They must have moved our reservation around had requested a roll away and never received, so my son slept in the recliner.”