User Reviews for Extended Stay America Amarillo/West

Research User Reviews for Extended Stay America Amarillo/West (1-20 of 24)

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Oct 5, 2009 by Ann from Calgary,Canada
Overall Rating: 10

• Pet friendly, and close to restaurants.

“Great place.”

Aug 12, 2009 by Carrol from Richardson,TX
Overall Rating: 10

• Ease in getting luggage to my room, staying on the first floor, close to front desk and front door
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“I called several times for directions and each time the person I spoke to was very friendly and gave me excellent directions and always offered to help if I needed anything else. Once I arrived at the hotel, she was friendly and very quick in getting me checked in. She gave me directions to resturants close by and to a pharmacy. The experience was excellent and I thoroughly enjoyed my stay and would stay again.”

Jul 12, 2009 by Amy from Lakin,KS
Overall Rating: 9

• The staff was friendly and helpful.

“This hotel would be a great place to stay if you were in Amarillo for an extended stay for business or if a loved one were in the hospital as there is a small kitchen with a fridge, microwave and cooktop. The facilities are pretty basic as there are no extra amenities such as pool, exercise room, etc. but it was clean with a friendly staff.”

Jul 1, 2009 by Helen from Santa Fe,NM
Overall Rating: 2

• Located near the freeway.
• It was not clean and I did not sleep due to my allergy to cigarettes. It also had a very strange oder on top of the smoke.

“It smelled like smoke wasn't very clean. Staff was not very helpful.”

May 29, 2009 by Dawn from Elkhart,KS
Overall Rating: 9

• Location very excisable to shopping.

“Very nice hotel. Enjoyed our stay and was within walking distance to movie theater, dining and shopping.”

Sep 17, 2008 by cj
Overall Rating: 5

• Ironing board.
• No breakfast.

“Clean, good bed. Very few TV channels. Not enough coffee in the room for 3 night stay. (2 packs). Think they could do better. Most of this kind have a free pop or popcorn in the room.”

Jul 16, 2008 by Harvey from Wauwatosa, WI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Very accommodating great staff.
• Trash can outside the entrance overfull.

“Rooms are great. Very quite location and great restaurants are walking distance along with a theatre.”

Jul 10, 2008 by Wilford from Boys Ranch, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good location, clean.
• Nothing.

“The staff was very friendly. The room was one of the cleanest I have ever been in. I would recommend this hotel to anyone.”

May 15, 2008 by Gene from Calgary, AB CA
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[8]

• Convenient, quiet location.
• Housekeeping not on top of things.

“As Extended Stays name implies, it's really geared to the temporary resident, not the tourist, crowd. During our five-day stay we didn't get housekeeping service or a towel change. I know these things aren't standard at Extended Stay, but they should do a better job of letting you know how the system works. Even at a 1-star, you expect daily housekeeping.”

Jan 24, 2008 by Martin from Borger, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• liked the kitchenette.
• They tried to add charges and the staff was rude.

“I hope I never end up at this hotel again.”

Oct 21, 2007 by Amy from Maricopa, AZ
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[6]

• Decent restaurants, shopping.
• Extremely dirty.

“We checked in late at night but staff was helpful. I'm really not that picky but the beds were very uncomfortable and the furniture, etc had heavy staining. Since I was traveling with 3 kids it probably made me a little more sensitive to it but it was still pretty gross. At least the lobby was clean.”

Jul 16, 2007 by Tommie from Las Vegas, NV
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[4]

• Room was new.
• It looked like a hospital.

“Overall - for a one star the room was fine.”

Jun 21, 2007 by Tami from Waco, TX
Overall Rating: 1
Cleanliness:[4] • Staff:[5] • Location:[1]

• Check in was quick.
• You have to call an 800 just to get to the front desk.

“First I needed the password to get on the internet. I called the front desk and was sent to a corporate number in another state and they said they would have someone contact me. No one ever called. At 3:50 am the fire alarm went off. No one ever was seen in the halls and to get any information we had called the front desk and were again transferred to a corporate number in another state and it was an emergency. Please don't have us go there again. We felt totally unsafe.”

Jun 12, 2007 by John from Boise City, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room. Staff was great.
• Parking was a little incontinent.

“Good value. Nice clean room.”

Jun 3, 2007 by Mendy from Spokane, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Kitchen amenities, easy off the interstate, close to restaurants.
• Cramped lobby.

“I would stay here again. Kitchen and price were wonderful. Nice and clean.”

May 15, 2007 by Martin from Borger, TX
Overall Rating: 3
Cleanliness:[6] • Location:[6]

• The receptionists were courteous and friendly. Loved the full size refrigerator!
• There was no cleaning service unless you stayed more than 7 days. No swimming pool.

“Overall, clean and staff was courteous and friendly. Loved the full size fridge. Rooms were pretty big and roomy.”

Apr 4, 2007 by John from Boise City, OK
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room was clean, comfortable.
• No parking at the main entrance for check in.

“Not a fancy hotel, but it was clean, comfortable, and safe.”

Mar 22, 2007 by Claire from Stillwater, OK
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Friendly staff.
• Cramped room.

“The room was much smaller than expected. Other extended stay hotels I have stayed have had larger rooms with seating areas. This was a room designed for one person in my opinion. There was one bed and one chair for relaxing/watching TV. There were really ”

Mar 21, 2007 by Judi from Ceres, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• Having the kitchenette.
• There was not a hair dryer!

“It was quiet and affordable. The bed firm and pillows were just adequate. Not meant to be pampering, but definitely did the job.”

Mar 5, 2007 by Katie from Mingus, TX
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Having coffee in the room.
• Need new pillows.

“We enjoyed our stay very much and would like to stay there every time we make a trip to Amarillo.”

Dec 24, 2006 by Frank from Sun City, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Esa has refrigerator and other kitchen tools.
• Location was not good to get to stores and restaurants.

“Esa are good stopovers for our type of travel.”

Oct 28, 2006 by Martha from Pueblo, CO
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[9]

• Kitchen was nice and lots of room thru out.
• Took a while to get into the room, took 3 tries.

“Was excellent location, staff was helpful.”

Oct 26, 2006 by Scott from Guymon, OK
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[7]

• The location was great and it is a fairly new motel.
• Atmosphere is not that nice.

“The rooms did not have any shampoo in them.”

May 20, 2006 by Customer from Nashville, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was cheap and convenient.
• The room smelled really bad and my credit card was charged twice.

“It's a nice hotel conveniently located right off the freeway. Lots of restaurants and a movie theater close by. The staff is extremely polite, friendly, and helpful. ”