User Reviews for Loews Denver Hotel

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Apr 2, 2008 by Sunny from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• The staff provided excellent customer service.
• Room was a bit small.

“I wanted to take my husband to a romantic dinner at a hotel restaurant and then surprise him with a night stay at a luxury hotel. The dinner was great, the staff created a great evening and he was very surprised with the overnight stay in this luxury hotel.”

Apr 2, 2008 by Karen from Westcliffe, CO
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[9]

• Staff friendliness and service orientation.
• This hotel emits a historic grandeur but in need of serious renovations. It is looking very worn.

“We enjoy the ambience and the sense of grandeur which lends to this pleasant environment. However, the upkeep of the rooms, in both maintenance and housekeeping, is a disappointment for the cost of the room. Staff courtesies are exceptional.”

Mar 24, 2008 by Jose A. from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great.
• Location.

“This hotel is a great place to take a pit stop on the way to ski county.”

0 of 1 people found this review helpful.

Mar 7, 2008 by Jeff from Jackson, AA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Quality, cleanliness, greed bed mattress and pillows.
• Late to clean room.

“Quality, cleanliness, great bed mattress and pillows.”

Mar 6, 2008 by Candis from Edwards, CO
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[3]

• From the bad neighborhood that surrounds it, the hotel is an unexpected surprise.
• Needs remodeling or rooms, towels were like sandpaper. Overall needs facelift.

“We live in Vail Colorado and sometimes travel to stay overnight in Denver. Having stayed there over the past few years, there have been no noticeable improvements in the property. It is an old and tired property, as a result, not at all befitting a 4 star rating. In addition, this hotel is a poor relative to the other spectacular Loew's properties. For example, rooms are tired, stained wallpaper, old mattresses and towels that are like coarse sand paper. Restaurants and staff were excellent, However; I think Loew's should dump this property for a Holiday Inn or something of that caliber.”

Feb 29, 2008 by Allan from Crested Butte, CO
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff goes the extra step to make one feel welcome and respected.
• The rooms are in need of renovation, particularly the linens, the carpet, the furniture and the bathroom.

“The hotel meets all expectations with the exception of the stale odor in the non-smoking room. That was quickly remedied by a deodorizing machine. I love how quiet this hotel is and how incredibly helpful and respectful the entire staff is with the exception of the accounting and rate management staff.”

Jan 27, 2008 by Diane from La Jolla, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location, comfortable bed, large room, friendly staff.
• Room cleanliness & housekeeping details left something to be desired.

“Loews's is considered a 4 star hotel, and although the lobby and public spaces are nice, I think the hotel needs some updating. The bedside lights were burned out in the room, the drain in the sink didn't work, and the room service food arrived cold on three separate mornings. To me, this shows poor management. No one is attending to the details. Also, the person in the room next to me blasted his TV all night on one night, and the management did nothing about it.”

Jan 20, 2008 by Brent from Granby, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Courteous staff.
• The bathroom did not meet my expectation both in cleanliness and amenities of a "4 star" hotel. The water pressure in the show was sub-par at best.

“Each time I have left detailed feedback on my experience. I would love to know that these are actually read and that customer feedback is taken to heart.”

Nov 20, 2007 by Virgiinia from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location/ the beds are awesome and so is the room.
• No wireless in the room should have been free also the shower had no water pressure at all.

“Love it the location/the staff / the rooms/ the beds and linens but wish it had wireless access in the rooms and the shower was not so wimpy. It was hard to wash my hair with so little water coming out of the showerhead!”

Nov 17, 2007 by Cindy from Waterville, ME
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent and friendly staff at every stop! Delicious breakfast fruit bowl!
• No rooms with spa/sauna.

“The staff was there to answer every question, open every door and help us when we needed. They gave us a room with a mountain view after we requested one. Would have stayed longer but we wanted a pool/sauna.”

Nov 7, 2007 by Kerrie from Scotts Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[5]

• The hotel staff was extremely helpful and very friendly.
• The location was poor - surrounded by strip malls + poor restaurant selection.

“The best thing about this hotel was the staff. They were so friendly and helpful - definitely top-notch. The location wasn't too great - lots of strip malls, chain restaurants and box stores. The hotel itself was OK. The room was average. Another positive thing was the beds - they were really comfortable.”

Nov 5, 2007 by Holly from Manchester Cnt., VT
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[2]

• The bed was very comfortable.
• No pool, location odd, lobby small and a bit shabby.

“The rooms were nice, but the lobby was small and the furnishings were a bit shabby. There was no pool! The location was a bit in the middle of nowhere.”

Nov 3, 2007 by Kathy from Steamboat Springs, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff is great.
• Nothing.

“Always been a great hotel and continues to be a great hotel.”

Nov 2, 2007 by Amy from Bellemont, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The concierge was very helpful in finding information on the broncos game.
• The person that checked us in was very short with us just gave us our keys no other info.

“We were very pleased with our experience at Loews Denver Hotel. The concierge was very helpful in locating information on the broncos game and other activities. We enjoyed the evening tea and turn down service. The room was beautifully decorated and we had a great view of the Rockies. Be sure to request a western view!”

Oct 28, 2007 by Monique from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Helpful staff, beautiful rooms.
• Room service food was "ok" not great.

“Nice hotel, good location, would stay here again.”

Oct 25, 2007 by Kristin from Lakeville, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I loved the elegant old fashioned decor and the fireplace in the lobby.
• The lobby rug really needed to be cleaned; it detracted from the otherwise beautiful place.

“The room was large in comparison to other 4 stars I have stayed at. The decor was fun and elegant (it reminded me of the Disney tower of terror; 1920's is elegance). The internet is an extra ten bucks a day, but the parking is free. Why is it that with the cheaper hotels you get free internet and the nicer ones you have to pay?”

Oct 18, 2007 by Karen from Ranchos De Taos, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Small, top notch service, very comfy.
• They should have complimentary internet.

“I'm a repeat customer, and just love the lows chain. And they are pet friendly.”

Oct 10, 2007 by Kerry from Lincoln, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Well appointed rooms.
• Pricey amenities.

“More of a business hotel. We ended up on the second floor, which had a view of the 1st floor roof to A/C units. No view of the mountains. Expect a drive to downtown/riverfront and Invesco (we knew that going into the stay) About 1.5 miles from the Cherry Creek mall and shops. Staff was pleasant but not overly helpful.”

Oct 10, 2007 by Shirley from Rogers, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful staff.
• Needs vending machines.

“Wonderful place to stay would stay there every time I travel to Denver!”

Oct 4, 2007 by Melissa from Austin, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Staff was knowledgeable and very nice.
• General location was good because it was close to downtown and nice shopping area but specific location was not, my room overlooked a run down apartment.

“Definitely not a 4 star hotel though I enjoyed my visit.”

Oct 3, 2007 by Cheryl from Fountain, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Closeness to Cherry Creek Mall and I-25 and cleanliness.
• It was for daughters 16th b-day which I told them before check in nothing special done or given.

“I had called the day before we were to check in to request a non-smoking room & 2 full size beds & to also let them know that this was for my daughters 16th birthday. I got the non-smoking room 7 2 beds but for a hotel that prides itself on "teen" friendly service, all she got was a "happy birthday" at the check in desk.”

Oct 2, 2007 by Rick from Steamboat Springs, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Excellent desk service.
• Internet service was "down" the whole time.

“This is a slightly out of the way business hotel; very large and with full service. The staff is attentive and friendly and everything is clean and functional. It is reliable if not exciting. During my stay the internet service was down which created problems for me, not least not being able to print a boarding pass which proved to be a problem when I got to the airport.”

Sep 21, 2007 by Carol A. from Vero Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambience, quality, service, reputation.
• Nothing.

“First class all the way. From the concierge opening the door upon entering and exiting, to free parking, being surrounded by a multitude of shops and restaurants, to the freshly ironed sheets and duvet covers, the magnificent front range views and blazing fireplace in the lobby, free business center computer and printer just everything was excellent.”

Sep 19, 2007 by Michael from University Heights, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Great attention to detail.
• Staff service somewhat poor. Was not treated like I was at a 4-star hotel.

“Great accommodations. Hotel was very clean and nice. Staff could have been more knowledgeable and more hospitable.”

Sep 5, 2007 by Habib from Overland Park, KS
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[2]

• Décor.
• Unsafe location, lack of amenities expected of 4 star.

“Unlikely to recommend this hotel as a 4 star establishment. Hotel location and surroundings seemed very unsafe.”

Sep 4, 2007 by Peri from Buena Vista, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendliness of staff and size of room.
• The bar was pricey.

“We had a great time though very short time due to our plans.”

Aug 16, 2007 by Paul from South Bend, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly and very helpful.
• Not a thing.

“The room was very nice. The hotel staff was friendly and helpful. I need tickets for the cubs Rockies game ten minutes later I had great seats. A very nice hotel I will stay here again.”

Aug 16, 2007 by Ci from Snowmass Village, CO
Overall Rating: 3
Cleanliness:[4] • Staff:[8] • Location:[8]

• The beds were comfortable.
• The carpet was stained, the paint was peeling and the bathtubs are small.

“This hotel should not be more than 3 stars.”

Aug 15, 2007 by Karen from Moscow, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very customer attentive went the extra mile.
• No pool or hot tub. Should have for this star rating.

“Great hotel. Very customer friendly. All staff would go the extra mile for you. Should have a pool and/or hot tub or more rooms with a whirlpool in them.”

Aug 2, 2007 by Tina from Menlo Park, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• Staff was very nice. Hotel was clean; mini-bar was well-stocked, with Fuji water available.
• Food quality was poor in some cases, waitress did not deduct bill for returned items. Internet was not wireless!

“Friendly staff. Clean. Internet was not wireless, beds were comfortable, amenities plentiful, and restaurant service, charges and food were uneven.”

Aug 1, 2007 by Stacy from Tucson, AZ
Overall Rating: 0
Cleanliness:[10] • Location:[8]

• The staff was amazingly friendly and welcoming.
• No swimming pool or hot tub.

“Amazing staff, great location (close to shopping and freeway access). Bathroom towels were wonderfully large and fluffy, like a beach towel more than a bath towel. Great turn down service each nice. Room service menu is a bit lacking, but the room service staff was very friendly and helpful.”

Jul 31, 2007 by Shannon from Flint, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly!
• Nothing that we didnt like.

“This hotel exceeded our expectations & the price was phenomenal! We would definitely recommend this hotel to our family & friends! And we would stay here again in a second!”

Jul 9, 2007 by Don from Overland Park, KS
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[7]

• Excellent hotel, upscale, & clean.
• No pool.

“Great hotel - very nice, but should have a pool at this level.”

Jul 4, 2007 by Marilyn from Mentor, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness and helpfulness of the staff was exceptional. They provided the best customer service experience we have ever had in a hotel.
• They did not offer a discount on breakfast for hotel guests.

“The staff at Loew's Denver is exceptional. They treated us with every kindness. The rooms are beautiful and clean. The mountain view from our room (9th floor) was spectacular.”

Jun 30, 2007 by Martha from Ann Arbor, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• Very comfortable, very friendly with excellent service.

“The hotel was very comfortable with high end service. We arrived and immediately the staff offered our 5 year old some cookies and milk. We all were desperate for a good night sleep and had one. The beds and room were very nice. Very curious though why such a nice hotel is in such a so location. Would stay there again anyway!”

Jun 27, 2007 by Angelo from Phoenix, AZ
Overall Rating: 1
Cleanliness:[2] • Staff:[8] • Location:[1]

• The room furnishings were good.
• Location and access to walk anywhere terrible. The parking lot surroundings terrible. I just want to leave.

“The hotel is isolated by parking lots, poor apartments complex surroundings. You cannot walk anywhere from this hotel.”

Jun 27, 2007 by Bill from Sidney, NE
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[5]

• It was clean.
• It did not compare well to moderate priced Marriott.

“Faux Italian with cheesy euro-country side decor. Staff was unimpressive. I would not stay here again. Rather I feel like a moderate price Marriott is a better value and more comfortable.”

Jun 14, 2007 by Brian from Fruita, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Good location for my purposes.
• Definitely not a 4-star quality hotel.

“Although I booked a non-smoking room, it had definitely been smoked in a lot. The rooms are quite noisy; you can hear people walking in the hallway and in adjacent rooms.”

Jun 8, 2007 by Clara from Santa Fe, NM
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The staff were wonderful and helpful, good bed and linens. Good bathroom.
• Small and ordinary rooms, charges for everything, even bottled water in room. Not 4-star by any means.

“The staff of this hotel was exceptionally friendly and helpful. The biggest disappointment was opening the door to our room and finding it very small and ordinary, though the beds and linens were good. We were given a room on the fifth floor with an adjoining door to the next room, and could hear every sound from that room. We asked for a new room, and were given one immediately, on the tenth floor. Ironically, it was the exact replica of the old room in every way, even down to the artwork, only without the adjoining door. Not a four-star room at all.”

Jun 5, 2007 by Jake from Colorado Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The valet & bell staff was absolutely incredible.
• Have to pay extra for internet service.

“Its attention to detail that makes this hotel shine, e.g.: every phone (including ones in halls, outside elevators, etc) has a pad & pen next to it. The service staff is very good and very friendly, quick to respond and excellent service all the way around. I detected no difference in treatment based on my level of dress, which is always a sign of a professional staff (I checked in wearing shorts & a t-shirt, and they gave me the same 5 star service as I received later in a full business suit - that level of professionalism sadly isn't too often found).”

May 26, 2007 by Stuart H. from Edwards, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly staff, complimentary rides to downtown.
• No outside pool.

“Nice hotel but not four stars as any outdoor pool and workout facility very limited to a 100 square foot room.”

May 19, 2007 by Leslie from Oklahoma City, OK
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Service from staff was amazing.
• Non-smoking room smelled of cigarettes.

“This hotel is very nice on the surface, but deep down needs renovating. The lobby was gorgeous and the staff was amazingly friendly and helpful. Our room smelled strongly of cigarettes even though it was a non-smoking room. There were two air purifiers running, but weren't helping. The room looked nice at first glance, but had some small things that detracted from it. Exposed cords, stained carpet, etc. Overall it was a good stay at a good hotel because of the staff, but the rooms need some work.”

May 17, 2007 by Noah from Peoria, IL
Overall Rating: 8
Staff:[8] • Location:[9]

• The hotel was very professional and run well.
• For a 4 star, the bed was rather uncomfortable. No west in here!

“I enjoyed my stay at the Loews. Being unfamiliar with this hotel chain, I was pleasantly surprised. Although, with its size and reputation, to have no pool, hot tub, and stiff bed was also a surprise.”

May 14, 2007 by Meredith from Thornton, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• They had the little extras that add up to a lot.
• No pool!

“Very classy.”

May 10, 2007 by Erin from Johnson City, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• A great hotel at a decent price.
• No hot tub.

“Very nice and accommodating.”

May 10, 2007 by Arlene from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Na
• Low water pressure.

“Wonderful hotel, great service, a little off the beaten path, great breakfast.”

May 6, 2007 by Janet from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff is outstanding.
• I like this hotel very much.

“Nice rooms, restaurant. Excellent staff and overall, very nice property.”

Apr 25, 2007 by Larry from Aurora, CO
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[7]

• Concierge service was excellent.
• Found hairs in the bathroom & not as clean as I expected.

“Great service and concierge staff made up for age of hotel and not 100% clean bathroom. Restaurant had good service, food was good but our order had to be redone because they over cooked food the first time. Good thing I had beautiful woman to look at while we waited.”

Apr 13, 2007 by Sherry from Carbondale, CO
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hotel staff was accommodating and polite.
• Price was a little high.

“Nice hotel with good rooms. The common area is really in need of redecorating as the shabby chic look is now just shabby. Elevators farebeat up as is the outside front areas with columns that are now display peeling paint. Very nice staff eager to please guests. Quiet nice rooms. I would not really rate this is amour star hotel but it is a nice place to stay with a very convenient location.”

Mar 22, 2007 by Rich from Santa Clara, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Elegant common area.
• Hall smelled like smoke.

“Hotel and room pretty nice. Staff very helpful and friendly. Had nonsmoking room, but our whole floor (9) reeked of cigarette smoke?”