User Reviews for Inn at Loretto

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Nov 23, 2009 by Sam from Boerne,TX
Overall Rating: 9

• Excellent restaurant and wait staff.
• Poor bar and associated staff.

“Excluding the bar and staff, the hotel personnel were very friendly and helpful. Location is nearly perfect and the public features of the hotel are thoughtfully placed and of high quality.”

Oct 25, 2009 by Michelle from Lincoln,NE
Overall Rating: 10

• The location was perfect, and everything was within walking distance.
• $18 valet parking.

“Great room with wonderful bed, very quite hotel with very friendly and helpful staff. Nice bathroom with two sinks, robes and slippers. Wonderful covered patio which allowed us to sit outside even in the rain.”

Oct 16, 2009 by Robert from Seattle,WA
Overall Rating: 8

• Great location.
• Hidden service charges destroy the concept.

“Nice for a remodeled hotel. Rooms kind of dark. Great location. $18 a day parking
and $12 a day Service charge. I understand the parking charge. It's in the middle of town and you don't need to bring a car. But the service charge destroys the concept. What's the sense of blind bidding for a hotel with hidden charges?”

Oct 11, 2009 by Sean from Redlands,CA
Overall Rating: 9

• location.
• Additional service fee plus additional parking fee. It's like a surprise increase in price 20% once you arrive.

“

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Sep 25, 2009 by Kathryn from Chappell Hill,TX
Overall Rating: 9

• The ambiance was perfect and the staff was excellent.

“Our stay at this hotel was perfect. The decor is beautiful, the staff is attentive and friendly, the bed was comfortable and it is in a great location for tourists.”

Jun 4, 2009 by Michael from Chicago,IL
Overall Rating: 10

• Wonderful staff.
• $22 a day for parking. Strange fees on bill.

“Would stay here again. Helpful staff. Lovely public spaces. Great location. Nice rooms.”

May 9, 2009 by Greg from Chandler,AZ
Overall Rating: 10

• Accommodations.
• Nothing.

“It was a wonderful hotel we would stay here again.”

May 7, 2009 by from El Paso,TX
Overall Rating: 9

• Location.
• Safe deposit boxes were difficult to access and no safe in rooms.

“Overall it was an excellent stay and very convenient.”

Apr 29, 2009 by Jim from Scottsdale,AZ
Overall Rating: 9

• Very convenient location. Walking distance to old Santa Fe.

“Valet parking is your only choice.”

Nov 25, 2008 by Mary from College Park,MD
Overall Rating: 5

• Lighting was awful. $16.00 charge for parking when across the square at a nicer hotel; no charge for parking.

“I wasn't impressed. People nice but room ordinary. Lighting terrible. No vanity mirror in bathroom. Unable to get hot water in sink. Not much hot water in bath. I usually stay a block away at a place with lots of amenities. Free parking, breakfast included, extremely well-appointed rooms.”

Oct 26, 2008 by Bill
Overall Rating: 6

• Location was excellent.
• The room had a funky odor. With no windows.

“In an effort to mimick the pueblo style of architecture, the rooms have no windows. Albeit, there is access to a semi-private balcony through a a very narrow French door. Furthermore, the rooms are painted dark colors (deep brick red with black highlights). This looks artistic, but the overall effect is to make the interior of room feel seriously claustrophobic, like a fancy jail cell. For a 4-star hotel the rooms are relatively small. As a consequence we could not wait to get out of the room each day.”

Sep 14, 2008 by Woody from Marietta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Hot water was lacking-old system.

“To park at $16 per night; $10 per day fee for hotel services (newspaper, WiFi, internet, etc). Access to outdoor pool through bar area.”

Sep 10, 2008 by Greg from Santa Fe, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location, nice southwest room decor.
• Extra charge for pool, fitness center, newspaper, WiFi, even if not used.

“Overall, the Inn at Loreto is a nice place to stay, convenient to the Plaza. Rooms are in good shape, clean, although the bathroom is a bit dated. Thought the hotel services fee was unnecessary, why not just include WiFi, fitness center, etc in the cost of the hotel, rather than charging even if you don't use any of them. Restaurant we found to be good, but a bit high priced for breakfast, but you'll pay that at all the nicer hotels in Santa Fe. Overall, a good value.”

Sep 7, 2008 by Carol from Sulphur, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was close to the airport and yet not noisy- every one was very helpful.
• NA.

“Besides being near the airport it was an easy access to the city - convenient yes but nice as well.”

Aug 21, 2008 by Michael from Orlando, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Food what 5 start very good chef perfect.
• Room could be a little more luxury.

“Nice location, food great 5 start from breakfast to dinner front desk need a little better communication with housekeeping to get room ready room could be a little nice overall great place nice location.”

Aug 6, 2008 by Brian from Springboro, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location to Santa Fe Plaza.
• Room size and amenities did not meet expectations.

“An excellent location relative the Santa Fe Plaza. Attractive architecture, lobby, shops and restaurants. However, the size and amenities of room were below our expectations. Room did not have a balcony or sitting area as expected. We were on our honeymoon and were very disappointed.”

Jul 31, 2008 by Lane from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area was wonderful and beds were very comfortable.
• Bathroom was small.

“I have stayed in many of the upscale hotels in Santa Fe, and this one was my favorite.”

Jul 24, 2008 by Elaine from Colorado Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely comfortable beds, beautiful rooms and surroundings.
• Nothing.

“This was a very comfortable, luxurious stay. The beds were so comfortable and all of the staff and surroundings were beautiful.”

Jul 19, 2008 by Amber from Lott, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed and pillows are heaven.
• It is hectic pulling into the hotel driveway due to busy streets and small entry.

“After circling the blocks a couple of times, we finally figured out where to pull into the hotel. The valet attendants were very sluggish to greet us, but the front desk attendants were wonderful and very helpful. Our room was on the small side but nice and efficient for our needs. The beds were heaven; the mattress, pillows and comforter were down. My husband and I agreed it was the best nights sleep we ever had.”

Jul 18, 2008 by Don from Laguna Woods, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Understaffed, bar closes early, extra fees charged for everything, no self park facilities.

“Remote for TV did not work. Business center has only one computer.”

Jul 10, 2008 by Amc from Redwood Shores, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location.
• Partially eaten food reserved from one customer to the other/bad service.

“Fabulous location but bad service at the reception, with the valet service and at the restaurant. Not helpful, very feisty and inefficient.”

Jul 10, 2008 by Kevin P. from Kalispel, MT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location. Nice enough.
• Rooms had no balcony, had too move rooms. Staff had to be reminded of situations/ requests.

“Great location within walking distance of all Santee Fe activities. The hotel looks good and in general was a pleasant experience. I had too complained on two separate occasions and be quite forceful too get attention. My calls were not returned by the front desk, I had too followed up and pursue them. The staff was moderately attentive and I felt inexperienced/poorly trained/cold.”

Jul 3, 2008 by Dan from Orange Park, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[10]

• Nice common area.
• Poor service, small room, way overpriced.

“I would not return.”

Jul 3, 2008 by Carrie from Livermore, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was perfect.
• There was nothing to make us say, We have to come back.

“The hotel was beautiful. They gave us the room overlooking the dumpsters.”

Jun 15, 2008 by Sandy from Louisville, CO
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[10]

• We liked the location.
• Unfriendly staff. Boring atmosphere!

“Great location but not good for kids. Bartender was a robotron; pool was cold and no hot tub. Elevator music piped everywhere but so low that it was only annoying. Comforters on the bed sounded like crinkling paper bags every time someone move and the noise kept us up all night. Breakfast was only meal we ate there and it was so-so. Tea more expensive than coffee! The hotel was, in a word, boring!”

May 30, 2008 by Corbin from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location is fantastic and the restaurant far exceeded my expectations.
• Nothing to report.

“The location is perfect. You are literally steps away from amazing art galleries. The square is one block away. The spa was nice, if not a little pricey, but worth it none-the-less. The hotel restaurant was amazing. I thought it would be good, but it far exceeded my expectations! This was our first stay at the Loretta but it will not be the last!”

May 30, 2008 by Dave from Colorado Springs, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Its location.
• Its fees for parking $26/day.

“The hotel is uniquely south-western, very convenient for the town, and great local restaurants and sights. Its a nice change from the chains. The hotel has some pricey elements - the restaurant was and parking are extreme - but there are plenty of convenient outside of hotel alternatives for both. The local restaurants are fantastic - I'd recommend the Pink Adobe for special occasion - or Guadalajara Cafe for a casual dining experience - both are within 5 minutes walk from the hotel. The hotel and town are a great option for a short romantic getaway weekend.”

May 24, 2008 by Jeanne from Bloomfield Hills, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• It was fine, but nothing special. Certainly not luxury or deluxe.

“Good location. Beautiful on the outside, not so much on the inside. The newly decorated room was dreary with rust walls, dark carpeting and furniture. The hallways were painted black! It was fine for the price.”

Mar 26, 2008 by Denise from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was attractive and in an excellent location.
• In addition to parking there was a $10 a day "restocking fee" which was later described as a "services fee," but which was not optional.

“This is a charming hotel near the center square of old Santa Fe. The staff is eager to help, but they are under major construction and redecorating which gives them little flexibility in dealing with room problems.”

0 of 1 people found this review helpful.

Mar 25, 2008 by Phil from Boulder, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Responsive and friendly staff.
• Renovation/construction noise outside room. Window covered with tarp. Outside side door unlocked after dark.

“Location very near plaza and professional staff. We had a 4 months old puppy - we had to pay an additional 20 USD per night but that was fine. Many hotels will not allow pats.”

Mar 24, 2008 by Ted from Denver, CO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff extraordinarily friendly. Excellent mattress.
• Cramped room for this price level. Bad lighting.

“Although warned about this, we were appalled about the additional $10 per day for "maid service; spa and other incidentals" (the spa services would have been additional, anyway). Excellent location, terrific staff, very comfortable mattresses. Cramped room; badly designed lighting. Cost (even for Santa Fe) outrageous. Also $16 per day extra for (convenient) Valet parking. All in all, a good experience, but overpriced.”

Mar 22, 2008 by Mary from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was newly renovated and beautiful.
• Under construction and pool and spa not available.

“Lovely location and beautiful room.”

Feb 28, 2008 by Jan from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Recently redone rooms were beautiful, attention to detail in towels, linens, etc.
• Surprised by unadvertised added charges that most hotels would include in price.

“It was an absolutely wonderful room, super convenient location and above and beyond many Santa Fe hotels. I was shocked to arrive and be charged not only a $16 fee for parking (really OK), but a $10 per day fee for internet service, pool use (it was near freezing weather) and the exercise room. These are frankly included in every hotel I have ever stayed at (high and lower end). The clerk volunteered it also included housekeeping gratuity, but when I asked for specifics so I would know what I needed to leave, I was told "just some of it" was included(?) Also received in writing that I would get a paper on weekdays, but be credited $0.75 for each day I declined. I declined, did not receive a paper, but was not credited. Would have made this my 1 hotel in Santa Fe except for deceptive charging policies. I don't like to see this in a hotel.”

Feb 24, 2008 by Rich from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good service, friendly staff.
• Rooms need redecorating - old and worn for this level hotel.

“Great location, good service, worn decor. You can get a much better hotel for the same price.”

Feb 21, 2008 by John from Shelter Island Hts., NY
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• Awesome bedding beds.
• Dark outdated.

“Nice and traditional, but really dark and kind of old-school.”

Jan 21, 2008 by Troy from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and decor where beyond expectations.
• Could use a morning coffee specific area for people who are not eating breakfast.

“Overall experience was 5 star. Great room with plenty of amenities, free internet, great deck with view, and location.”

Jan 16, 2008 by Maggie from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Very charming.
• Front desk staff and valet were rude and unprofessional.

“The hotel is very charming and the lounge is awesome. We would stay here again, although the staff leaves much to be desired.”

Jan 6, 2008 by Susan from Albuquerque, NM
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• Authenic Santa Fe. Great staff.
• As of all Santa Fe, price is way out of line with facilities.

“Authenic Santa Fe. Great location. Staff went out off their way to be helpful. Restaurant's food was very tasty! My complaint is that Santa Fe is way overpriced for the facilities you pay for. Room was clean, but tiny and drafty it is a historicsite! So, if authenic is your concern, its great! If price:quality is your concern, poor.”

Jan 4, 2008 by Kerry from Shreveport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Classy, elegant, close to nice shops and entertainment.
• Hotel food kind of expensive.

“Wow! What a deal for one of the prime spots to stay in Santa Fe. If youre staying in Santa Fe, this hotel offers centralized location to the hot spots for shopping and entertainment. You definitely get the best Santee Fe has to offer when staying in this hotel.”

Dec 29, 2007 by Nancy from Sparks, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They accepted our little dog, concierge was wonderful.
• Carpet was wet so had to change rooms but no problem with that.

“The lobby and lounge and restaurant are all lovely, and all of the people who work there are friendly and helpful. The shops in the hotel are full of fantastic Santa Fe merchandise. The rooms are comfortable and have the Santa Fe ambiance. Wind sculptures in the garden are so impressive that we tracked down the artist and ordered one.”

Dec 26, 2007 by Glenn from Sylvania, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location to center & shops of old Santa fe.
• Valet only parking service.

“The location of this hotel is excellent if you're looking for a romantic getaway that's close to the heart of Santa fe. It's not really a true 4 star hotel, but it is very clean with a great location for shopping or just relaxing. Don't forget to add another $16 for valet parking (the only option) when pricing your trip.”

Dec 19, 2007 by Mike from Minneapolis, MN
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[8]

• Free wireless internet.
• Hotel marketing misrepresents rooms.

“Beware. The hotel markets The Grand Vista rooms on their website as suites with a couch and armchairs in the living area and implies a private balcony. In fact, The Grande Vista rooms are not suites. Suites by definition need a door separated living area from the bedroom.”

Dec 10, 2007 by Samantha from Santa Rosa, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Common areas were elegant and decor was tasteful.
• Room was in the poorest location in the hotel, with average basic features.

“The hotel is located a short distance from the plaza, and the architecture and decor reflect the beauty and charm of this southwest location.”

Nov 14, 2007 by Debbie from Pittsburg, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to downtown walking distance.
• Food was not good.

“I would stay here again.”

Oct 22, 2007 by Scott from Ormond Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location is great. The restaurant was first rate.
• I did not like having to valet park my car.

“The hotel property is beautiful with its adobe- style buildings. The staff was very professional and helpful. Many of Santa fees attractions are within a short walk. I enjoyed a wonderful breakfast in the dining room--service was excellent. I would have liked a larger room, but for the price it was satisfactory. I would not hesitate to stay here again.”

Oct 18, 2007 by Karen from Austin, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, comfy beds.
• You get the impression they would sell their grandmother.

“We experienced a condescending attitude.”

Oct 10, 2007 by Laura from El Cerrito, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Bar lounge area very nice.
• Our room (their bottom tier) was un inspired.

“Nice hotel, I guess we would have like it better with a more deluxe room.”

Oct 4, 2007 by Pete from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Southwest style! Nice lounge area.
• In room internet access through TV not good and $10 a day.

“Great location can walk to all the best of Santa fe. Beds were very comfortable. Room decor nice and very clean. Great place for a special get away.”

Sep 30, 2007 by David A. from Harker Heights, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Good location for downtown Santa fee, one experience with room service was good.
• Parking fees no comp internet, dingy room, not much personality.

“When a Hampton inn offers good beds and updated facilities, free hi-speed, cheapie free breakfast, and generally good service, I wonder what Im getting for twice the cost at a place like this. The inn looks nice from the outside, but we found the entry area to be dark and lacking any personality and the rooms seemed dated. A mix of the southwestern theme and cheap tiles or fixtures. A 13 inch TV in the room and a shower that looked like it was stolen from a holiday inn. The bed was comfortable and room service was prompt and good food, but not cheap. Location is great for some of the more touristy fare of old Santa Fe. Overall, not bad, but Id take my chances elsewhere before returning a second time.”

Sep 25, 2007 by Michael from Ware Neck, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• The restaurant was good.
• Filthy and extremely poorly trained staff.

“An elderly hotel with ageing amenities that are poorly maintained. The staff was among the most poorly trained off all hotel staff I have encountered at this star rating. I travel constantly and this hotel was by far the worst I have encountered in many years avoid it at all costs.”