User Reviews for Hilton Albuquerque

Research User Reviews for Hilton Albuquerque (1-20 of 42)

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Oct 22, 2008 by Angela
Overall Rating: 8

• The room was nicely decorated and modern.
• The construction decreased the attractiveness of the exterior and some parts of the interior.

“We were pleasant with the appearance of the room we stayed in. It was modern, clean and appeared new. The lobby had a great Southwestern appeal; however the construction detracted from the overall ambience of the hotel (which is to be expected, of course).
”

Oct 21, 2008 by Art
Overall Rating: 10

• Updated rooms.
• Having hot water problems.

“Awesome rooms, excellent staff, plenty of parking. Nice indoor pool. Quiet, pleasant and well worth the stay!”

Sep 10, 2008 by Adrian K. from Albuquerque, NM
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• The rooms are nice.
• The Construction made the pool off limits and parking stunk.

“Hopefully after the construction is done a lot of the normal parking is back and you have access to the pool.”

Aug 30, 2008 by Steve from Plano, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room and beds were quite nice.
• Construction on-site.

“The price was fantastic for 3-star hotel. Would stay there again. Would hope the construction would be completed.”

Aug 22, 2008 by Sonja from St Johns, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[5]

• Remodeled room very attractive, bed very comfortable.
• Rooms not insulated from sound in hall - kept us awake until late.

“Nice older hotel with courtyard and pool. Hacienda-type atmosphere. Enjoyed the architecture and decor in the lobby, lots of character reminiscent of Old Mexico. Refurbished rooms very well done. Liked the patio doors opening up to courtyard and pool area, which were being renovated at the time we were there.”

Aug 20, 2008 by Celia from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent pillows and beds.
• There was trash on hallway floors and dirty dishes outside rooms.

“My husband and I found this to be one of the most comfortable hotels we've ever stayed in.”

Aug 4, 2008 by Celeste from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room service staff would do a follow up call to ensure the food meet with my expectations. Very nice and knowledgeable staff.
• Too many choice with the on-demand TV network, makes it hard to leave the room.

“Loved the newly remolded room! Beautiful decor and comfortable! Worth staying! Indoor and outdoor pools. Food is fantastic. Close to the two major highways makes it easy and convenient to get to local attractions. I will stay here again.”

Jul 31, 2008 by Gabriel from Grants, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, nice rooms.
• Everything was great.

“Close to shopping and entertainment, a great place to stay.”

Jul 25, 2008 by Wendy from Clovis, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Nice and clean and at a good price.
• There were no snack or coke machines.

“We really enjoyed staying here. It was very clean and nice. The swimming area was the best.”

Jul 24, 2008 by Ronnie from Gallup, NM
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Good restaurants.
• There were two marriage parties going on so there was no parking space.

“Okay, except there is no parking space with all the parties going on.”

Jul 23, 2008 by Brenda from Farmington, NM
Overall Rating: 8
Staff:[8] • Location:[8]

• Room was very clean even the back of the bathroom door. People forget to wipe them down.
• Parking, when holding events, guest couldn't find parking.

“Great room, great staff, would stay again. Parking for guest should be better. Overall great place to stay.”

Jul 9, 2008 by Fred from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, friendly staff, excellent bed.
• NA.

“I have recommended this hotel to a friend who is traveling to that area. I was most impressed with the friendliness and willingness to assist from the staff members we came in contact with. An overall excellent experience.”

May 20, 2008 by Gord from Coquitlam, BC CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[6]

• Staff were friendly - location was close to access roads.
• Rooms and baths had a dated look and feel.

“This hotel would be fine if you were a business traveler in the area - good access to freeways etc., but not much in the way of amenities nearby.”

May 15, 2008 by D from Jupiter, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• No refrigerator & overpriced room service.

“Had this hotel been rated 2 or 2.5 stars I would have been quite impressed. But as it was rated 3 I was somewhat disappointed with the room, linens, and towels.”

May 15, 2008 by Kimberly from Albuquerque, NM
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[7]

• Public facilities were very inviting.
• They were not able to make the proper accommodations. Many other visitors were having the same problem.

“The public areas of the hotel were very nice. The rooms were small but updated. The service was disappointing. They were trying to push us into a smoking. We had to settle for one bed in order to receive a non-smoking room.”

Mar 21, 2008 by Stanley
Overall Rating: 9

• Hotel staff was very helpful and accommodating!
• Hotel was older and not well kept up to date.

“Hotel staff was wonderful and very helpful. Parking was a nightmare over the weekend. The cabana rooms are older and need to be updated, but they did have nice flat screen TV. The shower curtain clung to you in the shower and I hate that! The bathrooms are
very small. Everything was very clean and well-kept, though. The restaurants looked nice, but we did not eat at them. It's always a bummer when there is no free breakfast!”

Mar 5, 2008 by Kris
Overall Rating: 10

• Despite it being one of the first/oldest hotels in Albuquerque, it still is upscale & new.
• No (small) refrigerator
  and the inside of the lamp shades were torn and touching the light bulbs.

“For the most part, it is a nice elegant place to stay.
But overall I liked it. The staff were exceptionally professional and polite like it is suppose be. I would stay there again.”

Jan 14, 2008 by Greg
Overall Rating: 9

• Great staff and nice updated rooms.
• Wish it was full service. The full service hotels in Gallup are not good.

“Best hotel and close to dining. Great beds. Clean”

Oct 10, 2007 by Wendy
Overall Rating: 0

• Converted smoking room - still very smelly. Allergic reaction to something in room, eyes were swollen both mornings and returned to normal when left.

“Room was OK, bathroom was old, mold in tub and shower curtain smelled musty.”

Jul 8, 2007 by Stacie
Overall Rating: 8

• The view was amazing.
• The motel staff refused to help my mother 66 year mother stating no English. Good thing is I know Spanish. Plus maid spent more time in talking.

“The Hilton staff refused to help my mother 66 year mother when she asked for more towels and coffee packages. Stating no English. Good thing is I know Spanish as a second language. Plus maid spent more time talking to the other male staff on the the floor than cleaning. I came to Albuquerque for business and brought my mother along for a vacation to see the zoo. However, the staff really upset her when she asked politely for towels, and coffee. This in turn upset me. I loved everything else about our stay at the Hilton though.”

Dec 22, 2006 by Darlene
Overall Rating: 2

• The lobby is beautiful.
• Graffiti on the lamp shade in the room.

“The bed skirting was stained. Blankets & bedspreads on the beds were worn, had holes & were stained. The carpeting had burn holes and looked filthy. The hallway carpeting also was filthy. The dresser had a big area which had the finish torn off, and was hidden by the phone book. The graffiti written on the desk lamp shade was the worst. This was not a good first impression of Hilton Hotels.”

Nov 29, 2006 by Michelle
Overall Rating: 8

• Comfortable beds.
• It was old.

“The beds are great, the room was average. Have stayed in many hotels and this was the first time in a Hilton, not impressed. The building is very old. It is a clean place. There was hair in the bathtub. Like I said, just an average hotel room. Could be compared to Holiday inn express.”

Oct 25, 2006 by Carlos
Overall Rating: 2

• Nothing.
• The hallway smelled and was separate from the main lobby.

“The Hilton is very deceiving. The rooms for a lower cost are a older motel type room. The hallway smelled like something was spoiled. The room had a foul smell and the bathroom shower was full of mold. We will not stay at this place for future stays in Albuquerque.”

Sep 28, 2006 by David
Overall Rating: 10

• Location, cleanliness & friendly staff.
• Liked everything.

“Great location! Close to everything in Albuquerque.”

Aug 3, 2006 by James
Overall Rating: 7

• Decent room and cleanliness.
• Room had many light bulbs out and
  TV remote did not work.

“Decent location, friendly staff. They need to work on the details like making sure lamps, lights, and TV remotes are all in working order in each room. Otherwise a good experience.”

Jul 5, 2006 by Joe
Overall Rating: 2

• Nice pools and lobby.
• Fungus in shower!

“The air condition did not work Evan after they said it was fixed twice, there was mold in our shower, the lock on the slider door did not work it was fixed but the door was off track and very hard to open and close, floors in restroom corners where dirty, in closing the manager on duty just said they were sorry, maybe next time things would be better.”

Jun 29, 2006 by Bonnie
Overall Rating: 9

• Having two pools to choose from was nice.
• There was no continental breakfast.

“Overall, the hotel was nice, great quality. I would recommend this hotel to others.”

May 3, 2006 by Roger
Overall Rating: 9

• Lounge was there, rooms were excellent, by the freeway, easy on easy off.
• The elevator was out in the morning, had to use the stairs 3 flight down with luggages.

“Accommodations were good, the view and scenery good.”

Jan 18, 2006 by Doug
Overall Rating: 5

• Didn't enjoy the loud music from the band while I was trying to sleep.

“Very friendly place.”

Jan 13, 2006 by Doug
Overall Rating: 6

• The lobby is very pretty
• The room smelled like cigarette smoke; it's a little old

“It was ok.”

Jan 12, 2006 by Brandon
Overall Rating: 9

• The wireless Internet was nice, the bar was very nice, a little hot spot right at the hotel
• The elevators were damaged, lot's of scratches and graffity, shows the hotel's age.

“Overall the hotel was very nice. The choices and prices of food in the hotel was very nice. Room service was excellent and accomodated me even after hours. The bar staff at the sports bar were incredibly knowledgible of the local area and were very helpfull.”

Nov 29, 2005 by William
Overall Rating: 10

• Entire experience was easy and friendly.

“Staff was friendly and treated me great. Room was clean (smoke free) and there was no outside noise.”

Aug 31, 2005 by Wanda from Carlsbad, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenient parking and has indoor pool as well as outdoor, great for year round stays
• Beds are hard as a rock

“Overall hotel is very clean, the staff was friendly, and we felt very secure with their keyed entry to each section of the hotel. Our room was just steps away from the outdoor pool.”

Aug 26, 2005 by Mj from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Conviently located close to Downtown, University of New Mexico, Shopping Plazas and Interstate Freeways!
• No Complaints

“Staff was courtious, hotel was clean and the location was ideal. People looking for a bargain would be satisfied with the accomadations and location to their needs.”

Aug 26, 2005 by Walt from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Entertainment and meal at a reasonable price. "Fajita Friday"
• One elevator to tower. Limited access, although it was never a problem.

“Very nice, large complex with lots to do, i.e. gym, pools, sauna, hot tub, restaurants gift shop.”

Jul 27, 2005 by Diana from Kemmerer, WY
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[8]

• We were able to relax and rent a movie.
• The lack of pillows and the fact that our request of more pillows was ignored. The carpet was stained.

“The hotel was nice the staff seemed harried yet friendly. The service was okay, but not great.”

May 13, 2005 by Paul from Laverne, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was central to Albuquerque...My overall stay was marvelous...
• Parking lot was small for the size of the hotel and found difficulty in parking

“Hotel is quaint to the southwestern style of New Mexico yet for a triple star rating this hotel was on the upper end in quality....”

Apr 6, 2005 by Doris from Farmington, NM
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[8]

• I liked the security they have, I felt safe
• The bathroom wasn't as clean as I thought, needs more thourough cleaning.

“Although it is an older hotel, it was nice.I would recommend to friends and family.”

Mar 10, 2005 by James from Amarillo, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location to roadways that took us else where
• Parking was congested and difficult to locate one near our entrance.

“Staff at front desk were professional and neat. Their attitude expressed it as well. There were no nose rings, pierced tongues, no complaining among themselves about guest or other co workers. Restaurants were pleasant and food delightful. The extending of a later check out time without cost was much appreciated due to the lateness of the church function we attended.”

Mar 2, 2005 by Juan from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• I saved approximately $30 for a room at the 3-star Albuquerque Hilton Hotel. I felt like I had a good deal. It was a good hotel.
• The resturants at the hotel are pricey for the quality of food they serve. There are many excellent resturants nearby with fair to reasonable prices

“My wife is a full-time student in a medical school, and she was cramming for an 8-hour exam during the weekend. To help her with her studies, I stayed out of her way. I spent Saturday night with our 3-year old son at the hotel. They had an indoor swimming pool and a whirlpool. We swam twice, in the evening after dinner and in the following morning before breakfast. We had a fabulous time.”

Jan 13, 2005 by Gayle from Bloomfield, NM
Overall Rating: 2
Cleanliness:[10] • Staff:[10] • Location:[8]

• No microwave, or fridge. For a three star hotel, you would think they would be top line.

“I have stayed for less money at the Super 8, for the same size and quality of a room. I wouldn't have put it down as a three star hotel. Two tops.”

Sep 29, 2004 by Dan W. from Tucson, AZ
Overall Rating: 10

“Nice hotel and staff all were efficient and friendly.”