User Reviews for Doubletree Hotel Albuquerque

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Apr 2, 2008 by Kimberly from Farmington, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the atmosphere. Nice staff and very helpful.
• I didn't like that I was charged for parking and that the pool was closed even on a hot day.

“I would recommend this hotel to family and friends.”

Mar 29, 2008 by Michelle from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable-not stuffy.
• Air conditioning unit.

“Would definitely stay at Doubletree again.”

Mar 18, 2008 by Stacey L. from Bloomfield, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The rooms were very nice.
• The curtains couldn't be closed all the way and I'm not a morning person.

“The rooms were great I hope to stay there again on my next visit.”

Mar 18, 2008 by Stacey L. from Bloomfield, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the rooms and the beds.
• I didn't like the bathtubs, they were too small.

“This hotel was great, the staff was very friendly. I loved the room, except I felt the bathtub was too small to enjoy a soak in the tub.”

Mar 10, 2008 by Bryce from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was excellent. Luxury room.
• Nothing.

“They went above and beyond with service.”

Mar 10, 2008 by Penny from Dilworth, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, spacious, convenient to convention center.
• Had to pay an extra $10 per night for parking. This should have already been added in the price in the room.

“Lobby was open air and cleans as were the rooms. Could have used another lounge chair in the room but we made do with the furniture available. We were very pleased with the view from our room but very displeased with the additional parking fee.”

Mar 8, 2008 by Frank from Denver, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Location.
• Everything else.

“The hotel staff was hammering in the room next to mine the first day I was there, when I came out there was trash in the floor in front of my door which I tripped over. When I complained to the manager - he was obnoxious and did not care. The next night staff was talking loudly outside of my door late at night and then all of a sudden the room next to mine started playing a violin 2 AM. I left a day early even thou I had already prepaid. It was the worst experience I have ever had at any hotel little loan a 3 star this should not even get a one star.”

Mar 3, 2008 by Ivy from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• The bed was comfortable and the bathroom is roomy.
• The walls are literally paper thin,

“Pros: The hotel is nice, conveniently located, and the rooms are clean. Comfortable beds, and roomy bathrooms. Cons: This is the first time I have stayed at a hotel where the desk clerk that checked me is was very rude . He was curt, and did not even bother to complete the check in by providing me with a parking lot paper that was necessary for guest of the hotel. I only found that out when I left the lot the first morning. Also, the walls are paper thin, the room heater is very loud. I set the thermostat at 70 and the heater unit would go off about every 10 - 15 minutes. It was so loud that I would have to adjust the volume on the TV. When the heater went off, the TV would be blasting. Also, I literally felt as if I was sharing a room with the person next door. I could clearly hear conversations, phone calls, even coughing and clearing of the throat. It was very uncomfortable. On day two my next door roommate was still answering his cell phone at 3:45 in the morning.”

Mar 3, 2008 by Margie from Las Cruces, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very attentive staff.
• Took 2 days to get requested refrigerator in room.

“Very clean and centrally located.”

Mar 2, 2008 by Kim from Pisgah Forest, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Staff was very friendly, and for the most part helpful.
• After confirming by phone that we had a non-smoking room, they did not have one available for us upon arrival. The staff at first was uncooperative.

“After the initial uncooperative ness of the hotel check in clerk, even with witnessing our sleepy and thus crying child, he finally spoke with his manager and arranged for us to have a non-smoking room at a sister hotel for the first evening until they could accommodate us at their hotel. Otherwise the stay was good, though they placed us in a room directly over the lounge, which had a very loud bank on Friday night, which made it difficult to get our infant to sleep.”

Mar 1, 2008 by Terrill from Fayetteville, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Recently renovated.

“Good downtown location. Nice rooms well maintained.”

Feb 29, 2008 by Ben from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was awesome, bed was so soft, bath was awesome to.
• Parking at hotel was $10 a day.

“Great place to stay and eat and sleep.”

Feb 28, 2008 by Mike from Colorado Springs, CO
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• The location was good.
• Construction began outside my window at 7:23am on a Sunday morning.

“I travel a lot, so I guess I was bound to find the most poorly managed hotel sooner or later. They booked me in a room right next to construction that was scheduled to begin by "Engineering" at 7:23am. Sledge hammers, reciprocating saws, 6 workmen. When I spoke to the manager about what was going on, he said he couldn't do anything about it other than move me to another room...when I was going to be checking out 2.5 hours later. I understand the need to renovate. But you don't put a guest next to the renovation without warning. I wasn't the only unhappy guest. Never going back. Absurd.”

Feb 28, 2008 by Darlene from Culver City, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Hotel staff pleasant and helpful.
• Hotel being renovated, noisy and restaurant.

“Hotel staff saves this hotel by being courteous and helpful while under construction. The lobby is noisy and restaurant should have closed rather than try to stay open during the work.”

Feb 28, 2008 by Peter from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive and close to airport.
• Public areas under construction.

“Rooms were small but well appointed with comfortable beds.”

Feb 27, 2008 by Seancy from Taos, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.

“It's call the Doubletree. It's a good place to skateboark.”

Feb 27, 2008 by Rebecca from Fabens, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Hotel was in a very convenient location.
• Hotel room and bathroom was too small. Had to pay for parking.

“Hotel was in a good location with a very courtious staff. Rooms and lobby looked to be newly remodeled. Unfortunatley the rooms and bathrooms where cramp for my wife, children and I. I would stay there again.”

Feb 27, 2008 by Romy from Ruidoso, NM
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[6]

• The beds were very nice and comfortable.
• The front desk employees were very cold not friendly at all.

“I had requested a king bed and non smoking I have asthma and when I asked for a non smoking room front desk said sorry I don't have anything and that is what you have to get did not want to try to make customer happy so I the manager placed me in a room right by the gym great to noisy.”

Feb 26, 2008 by Mike from Pueblo, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was a big plus. Also the staff was great.
• Room service knocked at the door at 7:45 AM.

“Nice place. Had to pay for the parking but the rooms and the bar in the lobby are awesome.”

Feb 26, 2008 by Richard from San Antonio, TX
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[10]

• Clean.
• Hotel staff was unhelpful and didnt care about guests.

“Hotel was clean, and appeared overall nice. This meant we would be sleeping on a fold out couch that me and my wife could not fit in comfortably. We are average sized people, but it was just that small. The staff was very unhelpful when we explained we could not fit. No accommodations were made whatsoever they offered a roll away bed at a charge of $10. I would think that they would be a little more helpful to their guests who paid for a bed not a couch!”

Feb 25, 2008 by B from Santa Fe, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Well appointed, clean room, good view.
• Fee for parking. Reception area uncomfortable, too public, only two stations.

“Was surprised that hotel parking is limited and cost $10 per night. Staff said the lot is actually owned by the city, not hotel. Limited street parking, but did not appear safe overnight.”

Feb 23, 2008 by Shirley from Clovis, NM
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Friendly staff.
• Internet connection was very weak and did not hold connection.

“Excellent stay at the Doubletree. The staff was incredible! The rooms were spacious and well stocked. One of my best hotel experiences in a long time.”

Feb 22, 2008 by Troy from Portales, NM
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Called for later arrival and they took care of it. Very friendly staff and great room.
• Parking lot is small on this Hotel. Sometimes could be a problem if they were crowded.

“Very nice Hotel, with great staff and accommodations.”

Feb 21, 2008 by Andrea from Kirtland, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was upscale, clean, great atmosphere, and modern.
• There was nothing I did not like.

“I would recommend this hotel to anyone and I would stay here again any day. I really liked the accommodations, staff, and the overall experience.”

Feb 20, 2008 by Chuy from El Paso, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Modern decor with all amenities for business and pleasure.
• Parking was not very convenient.

“Great place to stay for business or pleasure.”

Feb 17, 2008 by Mark from Chama, NM
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Very comfortable bed.
• Front desk staff was incredibly unhelpful. Rude attitude.

“Booked room online. Arrived at 11pm. Was told by front desk I had a Smoking room with 2 double beds. Told him I needed a non-smoking room. Was given "only non-smoking room left". Went to room with family (kids asleep). Room had 1 queen bed. Went back down to front desk and said I needed room with 2 beds. Was told there were no more available. Asked for originally offered smoking room back again. Was told THAT room was no longer available and only other room was a Smoking Queen. Also expected me to believe that someone else came in and purchased the originally offered room in the time it took me to get up to the queen room and look at it and come back down. The front desk staff was incredibly unhelpful and annoying. They also charge you $10.00 to park at the hotel. The fine print on a slip of paper in the room says that you will be charged $.75 for the newspaper they leave at your door in the morning unless you call the front desk to refuse it. Come on, how cheap can you be? Stay at the Hyatt, a block away. Much nicer people working there and the rooms are bigger. Same price.”

Feb 17, 2008 by Dawn from Westminster, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was recently renovated. A very clean hotel with a very relax feeling.
• I can't think of anything I didn't like.

“The hotel staff was very friendly and the room clean and so relaxing. I had a great view of the city from the 8th floor. I had dinner in the dining area and it was so delicious! Can't wait to stay again.”

Feb 15, 2008 by Kathy from Lakewood, CO
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[8]

• I liked that the rooms were all equally accessible to the elevators.
• The towels weren't clean, no internet wireless signal, no Ethernet either.

“First impression was that it was very nice, however I had no wireless signal. I called the front desk but this never changed during my stay. It was not my computer I am a tech), I had no trouble at the last three hotels we stayed at in the last few days. 3/4 of my towels were dirty- I thought at first lipstick, didn't check too close but now I think it was blood. The towels were folded in shapes so that the dirt was hidden. It was really gross. I did not alert staff, and made do with hand towels, as I was indisposed ( just out of the shower) to report this at the time.”

Feb 13, 2008 by Audrey from Los Alamos, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, large rooms, free wifi.

“The Doubletree was at the level I expected and was not under construction or with other problems you usually.”

Feb 11, 2008 by Brenda from Pleasant View, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, updated, professional.
• No refrigerator, microwave, or coffeepot in the room. Only a single serving packet. I was not able to use my coffee.

“Very nice. I always have a good experience at the Doubletree. My only complaint is the room does not have a mini fridge, microwave, or a regular coffee pot.”

Feb 8, 2008 by Gary from Denver, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice renovation with a touch of a modern look.
• Nothing.

“Nice place to stay and convenient location.”

Feb 7, 2008 by Lisa G. from Grants, NM
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[3]

• Can't think of a thing.

“I could make a really funny commercial about how likely you are to be treated poorly if you name your own price and get this hotel. They put me in the worst smoking room right away (I am a non-smoker).”

Feb 6, 2008 by Leslie from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• They gave us warm chocolate chip cookies when we checked in.
• They charged ten dollars a day for parking.

“This hotel was a very nice place to stay in Downtown Albuquerque. The room was small, but comfortable, and the staff was helpful. The value of the entire stay was terrific.”

Feb 6, 2008 by Anonymous from Fairacres, NM
Overall Rating: 2
Cleanliness:[9] • Staff:[5] • Location:[2]

• Clean.
• Very loud: parties, moaning; screaming in hall, pay for parking, and many homeless in area.

“Sound insulation seems very poor. However clean hotel if don't care about getting a good night sleep. At 2:00 in the morning parties, woman moaning next door, people yelling in the hall. Have to pay for parking, many homeless people walking around. Didn't feel safe. Wouldn't stay at this hotel again. No complimentary breaking plus paying for parking only saved us about $10. Not worth it.”

Feb 6, 2008 by George from Las Cruces, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[8]

• Clean.
• No indoor pool, small room, loud, lack of TV stations.

“This hotel was nice and clean, right in the part of town we wanted. They did have a band on Friday night from 9-midnight which was extremely loud and we could here from our room on the second floor, but I'm sure it could be heard at least to the 5th! It was quite a small room with a very cramped bathroom. The elevators took forever in the morning. The first morning we just took the stairs, but we had to wait for 5-10 minutes the next day when we were checking out because of luggage.”

Feb 5, 2008 by Zech from Albuquerque, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Very nice beds and linens.
• The fact they charge for parking but hid it in my incidental charges and I didn't even have a car.

“Not as nice as the Hyatt.”

Feb 1, 2008 by Phil from Carlsbad, NM
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[10]

• The cookies.
• Limited parking.

“I found the hotel staff friendly and very helpful.”

Jan 26, 2008 by Donna D. from Norwalk, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Rooms were nicely redone.
• Renovations underway, very noisy.

“We encountered a few issues during our stay - the front desk was not very eager to help resolve problems and made no attempt at being empathetic. Renovations were ongoing, very noisy in the lobby and restaurant areas.”

Jan 22, 2008 by Abe from Hazleton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• DoubleTrees are always nice - especially the cookies - very new and clean hotel!
• The only drawback was our neighbor played his TV too loud - then we could hear him snoring through the walls!

“The hotel was so new feeling that we think it must have been built a week before we stayed there. As a matter of fact, it looked like they were still building certain sections. The room was amazing - and the lobby was stunning. Very nice!”

Jan 21, 2008 by Tom from Williston, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice lobby/bar/restaurant entry room 12 stories high.
• Hot tub jets would not turn on.

“Excellent hotel, in Downtown walking area, underground parking, pool and hot tub on roof with great views.”

Jan 18, 2008 by Za from Santa Fe, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel was very clean and comfortable, with very personable staff.
• Public spaces in the hotel were a little sterile and seemed more suited for business travelers.

“We enjoyed our stay and were happy with the great value provided by the Double Tree. The hotel was very clean and comfortable and would be the perfect accommodations for business travelers. I was traveling with my girlfriend and wouldn't say it is the most romantic hotel, the public spaces seemed too hard to be trendy without being comfortable. Nonetheless, we enjoyed ourselves.”

Jan 14, 2008 by Nick from Las Cruces, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Have to pay for parking.

“Overall an excellent hotel. I have stayed here many times and it always works out great!”

Jan 5, 2008 by Jeremy from Moore, OK
Overall Rating: 4
Cleanliness:[10] • Staff:[5] • Location:[10]

• Very nice hotel!
• I woke up at 5:30 to a bill under my door for parking that made me so upset that I could not sleep, and I did not park there. It was upsetting.

“Very nice! Good staff, but I am unsure who automatically charged me for the parking. I asked if this is something the system automatically does, and they said sometimes when the room is booked online this happens. They gave me no explanation, and it ruined my morning. I had not parked there intentionally to avoid the fee that they have collected at the gate in the past. I had to walk from a further lot and still somehow was charged for the parking. When I called the front desk at 6 AM, they made me come down o the front desk to take it off. I thought this was unnecessary.”

Dec 20, 2007 by Neal from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful beds! Very comfortable.
• Hotel restaurant was expensive.

“Beautiful rooms nicely decorated, very comfortable.”

Dec 14, 2007 by Harry from Saint Louis, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[9]

• Rooms are very nice and recently redecorated.
• Rehab is not finished, lobby area torn up, restaurant partially completed, workout facility is closed.

“It will be very nice once the rehab is finished; it is not a 3 star in its current condition.”

Dec 4, 2007 by Kathe from Las Cruces, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room was smart looking and clean.
• Bathroom was so cold, even with 1 heat lamp (1bulb out).

“The public spaces and check-in areas were so plain and cold in atmosphere. Cookie was not cooked enough, a little doughy--but tasty. I liked that they had upgraded coffee and tea in the room, but they need to provide more than 2 half and half. I wished for a finer grade of shampoo/lotion. I like Neutrogena, but this was not the "good" Neutrogena.”

Nov 2, 2007 by Wendy from Nixa, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• The people were the most friendly and helpful.
• Toilet and bathroom in general not as clean as I would have preferred.

“Renovations happening, it's going to look great! I stay at the DT every time I visit. It gets better every time.”

Oct 31, 2007 by Wes from Batavia, IL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• The cookies and staff.
• No way to know hotel was under construction.

“Hotel and staff were nice enough, not many great hotels in alb, nm. Very upset that the hotel was under major construction, noise was terrible.”

Oct 30, 2007 by Phil from Yorktown, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• The hot fresh cookies.
• NA.

“The staff was somewhat pleasing but the Hyatt was far superior to the double tree. Did not expect to get a pull out bed. Was kind of insulting having booked the room three weeks in advance.”

Oct 24, 2007 by Ted from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice facility newly remodeled.
• Check in took too long.

“Would recommend to friends especially if in town for business downtown. Very nice facility.”