User Reviews for Hyatt Regency Tamaya Resort and Spa

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Apr 17, 2008 by Lisa from Rio Rancho, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful.
• Hidden $15 valet Parking Fee. Hidden $15 trail fee per day!

“The Resort was wonderful. Upon checking out we were surprised at the $15 per day valet parking fee (even though we tipped them) and the $15 per day trail. fee that we never used! They charge each guest this per day??? We live in NM and were offended that they tried to get away with this with us. No wonder they had to lay off several employees - who wants to stay in a place where they are charged for something that they don't get!”

Apr 9, 2008 by Betty from Chula, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, spa facilities, gift shop, concierge, view, employees, location, etc.
• Room could have been bigger.

“Excellent place for a vacation! Top dollar facility.”

Mar 30, 2008 by Judith from Santa Fe, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The fitness center was great and included was free use of all the spa amenities. Excellent.
• The Corn Maiden Restaurant was closed even though it was supposed to be open on tuesdays.

“Overall, excellent and a wonderful getaway for a family. The horse ride was great, the pools were amazing, and the hiking trail to the river was fun. Staff was friendly and professional. Grounds were beautiful. Many of the activities advertised were not available on the day we were there, so check in advance.”

Mar 27, 2008 by Jill from Oakton, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• My children liked the pool area and I liked the spa.
• Some of the pillows had a hard uncomforting texture.

“Nice fancy and accommodating.”

Mar 26, 2008 by Annette from Los Lunas, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Great atmosphere, relaxing, and very well kept.
• The one thing I was not happy about was the young girl at events desk gave us incorrect information about the activities on two different occasions.

“Everyone at the hotel was very pleasant and helpful. What a great way to celebrate Easter with family. The movies, games, arcade room, and of course the Easter Bunny at the Easter egg hunt, were all awesome!”

Mar 20, 2008 by Angelica from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the spacious rooms with the views!
• A little far to drive but worth it!

“Loved the place! Given I am from the area, it was a nice get away and the Spa is fantastic! This was the first time my husband and I got a room and it was great! I would book another one again! Staff was very friendly and the hotel was not crowded. Very nice! The bike rides were great too! Loved it!”

Feb 21, 2008 by Anthony from Evanston, IL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Leaving.
• The small beds and unhelpful staff.

“The hotel is way overpriced. They have small double beds and charge a "Resort" fee on top of the room rate which they could not explain.”

Feb 21, 2008 by Colleen from Eagan, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff professional and friendly, Spa especially lovely and complete offerings.
• Leisure tax, local tax, automatic service charge of 20% all added to hotel bill. Want lower fees.

“All was as hoped for 20% gratuity always auto. Added, would like to decide gratuity based on my experience, not by their expectation. Room fine, dining fine, staff fine. Would highly recommend.”

Feb 20, 2008 by Cj from Bernalillo, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Feels like you are in the middle of nowhere.
• All good.

“Just a great place to stay. Perfect for a getaway weekend.”

Feb 19, 2008 by Jim from Farmington, NM
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[8]

• There are plenty of things to do with out leaving the hotel. Restaurants, swimming pools, spa, exercise room.
• The self parking area is quite a distance from the lobby. The shuttle will pick you up but it is inconsistent.

“I would recommend this hotel for a family or romantic get away. Very clean, the staff is very helpful and the overall condition of the hotel is excellent.”

Feb 15, 2008 by Diana A. from Pie Town, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff were incredibly friendly and efficient.
• The distance from the lobby to my room was. 5min

“My fiance and I had an amazing weekend at the Tamaya. The location is far from the main road and the views from either side of the hotel are fantastic. If you have a choice, I would recommend the mountain view. Free shuttles are available to take you to and from the casino, a short distance away. The bed was heavenly, and room service meals were good. Try the poached egg/spinach dish. The sandwiches were fair, go for the pizza instead. Don't miss out on the outside waterfall hot tub.”

Jan 29, 2008 by E. M. from Albuquerque, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The food is always good, it's peaceful and smells great.
• That valet parking is $15 even for overnight guests. For the high price of a room valet parking should be included.

“The place is peaceful with clean rooms and nice bedding. The lobby is attractive and comfortable. The food is always good.”

Jan 24, 2008 by Frank from Hudson, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Spa.
• Food expensive.

“Great relaxing experience. Be sure to use spa, much included in your stay. Nice people!”

Jan 23, 2008 by Lois from Albuquerque, NM
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful and sincere except for 1 person.
• Checkout wanted to charge 15.00 for use of facilities not used.

“Great place EVEN DOG friendly. The dog had a care package upon arrival. Even dog friendly. Our Dog had a walk out room and a goodie bag.”

Jan 16, 2008 by Adam from The Colony, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff.
• Way off the beaten path.

“This is a nice hotel with a very friendly staff. It is way out in the middle of nowhere but it is self sufficient if you need anything.”

Jan 10, 2008 by Gary from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the setting and amenities.
• The extra resort fee we had to pay.

“Best hotel I ever stayed in. Will go back.”

Jan 4, 2008 by Arnis from Sugarland, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Mountain view. Fridge in room. Great heated pool & slide.
• $14 a day surprise "spa" fee when no spa services were used.

“Beautiful and clean.”

Dec 1, 2007 by Nancy from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff.
• Nothing.

“We enjoyed our stay. It exceeded our expectations. We will return.”

Nov 6, 2007 by Gina from Taos, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The ambiance was beyond words.
• The water slide should open earlier in the am.

“The views are spectacular, the service impeccable, and the overall experience exceeded our expectations.”

Nov 5, 2007 by John from Taos, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The ambiance was amazing.
• I wish the water slide opened earlier.

“This hotel was a wonderful experience. Both adults and children were thoroughly entranced by the hotel. The staff was pleasant and very helpful. The ambiance is beyond words.”

Oct 25, 2007 by Ev from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The emphasis on detail.
• NA.

“Exceeded my expectations. I will be back for a longer stay!”

Oct 23, 2007 by Sally from Corrales, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's close to my daughter's house.
• They have a bad bird problem and even though posted it needs to be addressed.

“Overall we really enjoyed our stay and the indoor pool was great.”

Oct 22, 2007 by Scott from Ormond Beach, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The ambiance is very relaxing and inviting.
• I have nothing negative to say about this resort.

“There is something for everyone at the Tamara resort. The grounds of this large property are beautiful. The staff is very helpful and professional. Dining is first rate. I only wish that I had stayed longer. Make sure that your hotel room has a balcony, as there is no cellular telephone reception inside the building.”

Sep 25, 2007 by Jackie from Corrales, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, beautiful, great layout.
• Nothing.

“It is an oasis in the middle of the desert! Serene location. Wonderful staff. A definite place to retreat! Will go again.”

Sep 6, 2007 by Joel from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Scenery was great amenities were too.
• Food service was marginal.

“Great stay enjoyed the environment, the service and the amenities. Worth the money spent.”

Sep 5, 2007 by Jeff from Las Cruces, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet and family friendly.
• Food very expensive and limited options.

“Great for family, would be a nice romantic getaway.”

Aug 20, 2007 by Larry from Lubbock, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful, remote setting, very quiet and romantic. A little pricey for the bang.
• Restaurants are very expensive and not that good.

“Overall we love the place because of its remote location, but we wish they were more reasonable.”

Jun 27, 2007 by Laura from Michigan
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• The pool is nice.
• The security needs some work.

“The food is awful and the staff is not helpful.”

Jun 27, 2007 by ChrissyMarie from Bridgewater
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[7]

• The property is pretty.
• The staff is negligent.

“We had an incident at the hotel involving theft of personal property to which the hotel took full responsibility. They then never replaced any of the stolen items. The staff will tell you what you want to hear when you want to hear it, and then change the story when convenient.”

1 of 1 people found this review helpful.

Apr 28, 2007 by Gretchen from Richlandtown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Myriad of activities to attract to different age groups and a stunning view.
• The blue corn maiden restaurant (4 stars) fell far below our expectations.

“Close to the red rock canyons of the Jemez mountains, the Hyatt regency Tamara resort and spa provided the perfect off-season getaway to celebrate our 10th wedding anniversary. We enjoyed walking trails by the Rio grandee at dawn, French pressed coffee tableside at breakfast, and a myriad of recommended activities both on and off the resort. Local Native American staff members from the Santa Ana pueblo provide a unique perspective on historic and modern Native American life in new Mexico. The hotel had a number of activities scheduled daily. We only regret not spending more time and will bring our 2 children on our next vacation. The only disappointment was that the dinner in the blue corn maiden restaurant fell far short of our expectations at this price level which should have been exceptional, not mediocre.”

1 of 1 people found this review helpful.

Mar 11, 2007 by Greg from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely stunning locale.
• Nicked and dimmed you with charges for everything.

“This is an exceptionally beautiful hotel and spa. All amenities are available. However, all amenities i.e. Internet access, use of pool, etc. Are an additional charge. If money is no object this is your place.”

1 of 1 people found this review helpful.

Jan 2, 2007 by Robin from Foothill Ranch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Ambiance, lobby is fantastic and the staff is very accommodating.
• The restaurant staff is not very responsive and the concierge was too busy to be helpful.

“This is my second time to the Tamara resort and it never disappoints. It is truly a jewel of a hotel and I will most likely return in the future.”

1 of 2 people found this review helpful.

Oct 20, 2006 by Lisl from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Beautiful design, lots of quality activities for young children, impeccable decor, very luxurious.
• Disorganized staff at front desk (they lost a gift certificate that was purchased over the phone) and bad service by hostess at restaurant.

“NA.”

1 of 2 people found this review helpful.

Jul 22, 2006 by Michael B. from Austin, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Friendly Staff.
• Pool closed for special function when we arrived. Waiters too chummy for romantic meal at high-end restaurant.

“N/A”

1 of 1 people found this review helpful.

Jun 11, 2006 by Grant from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[5]

• Staff friendly.
• The hotel did not communicate in advance a $14/day facilities charge in addition to the negotiated rate.

“The hidden facilities charges put a damper on the stay. I expected the negotiated rate to be the final cost. Maybe it was a coincidence but the hidden charges were just about what we negotiated off The staff was especially friendly. The facilities were very nice. The location was very quiet, away from traffic.”

Apr 11, 2006 by Lauda from Rio Rancho, NM
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Wonderful bed with fabulous pillows, fantastic soap, shampoo & conditioner.
• We were given an accessible room, so no bathtub, and the rod in the closet was very low, so my dress hung on the floor.

“Tamaya is located in a beautiful setting in northern New Mexico. The rooms are very nice. The lunch at the cafe was outstanding, and the spa is fabulous, a little pricey, but worth it.”

1 of 1 people found this review helpful.

Apr 3, 2006 by Bob from Riverside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely everything!
• I wish I could have stayed longer.

“This is one of the most beautiful properties I have ever stayed in. Hidden in a valley on 3 sides and by a beautiful grove of trees on the East. Wonderful room, great staff, ”

1 of 1 people found this review helpful.

Mar 30, 2006 by Connie from Las Cruces, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautifully appointed, artistically designed, tranquil setting, friendly and well-trained staff.
• Santa Ana Cafe has no vegetarian menu options for dinner. Chef apparently does not know meaning of "vegetarian."

“My spouse and I had a wonderful one-night stay during the off-season. We are local residents and had heard great things about Tamaya. The resort is gorgeous. Our one negative experience was in ordering vegetarian dinners at the Santa Ana Cafe. There was nothing appropriate listed on the menu, but our waitress assured us the chef would create a veggie adaptation of a linguine dish on the menu. What arrived was pasta in lobster cream sauce (same as the item on the menu). This was a special-occasion dinner for us, and we were quite disappointed--and surprised that a top chef would think lobster suitable for vegetarians. The staff (our server and the maitre d') more than made up for this lapse, however. What we had eaten (salad, wine) was compensated; fruit and cheese were sent to our rooms; and on checkout we received a $100 certificate for a future meal at any Hyatt restaurant. This did much to assuage our initial disappointment at a ruined meal. We will be back!”

Mar 16, 2006 by Suzsee from Westminster, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very peaceful.
• Far from town.

“Awesome staff and very peaceful setting.”

Mar 8, 2006 by Sue from Los Alamos, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful surroundings and excellent service.
• Room was smaller than I thought it would be.

“A wonderful, relaxing atmosphere. Great detail to customer service. Polite staff and always ready to assist. SPA services very pricey and very busy. I would love to stay there for a longer period of time and enjoy all the amenities.”

Mar 1, 2006 by Sherri from Albuquerque, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was secluded in a beautiful atmosphere. Quality resort.
• Expensive. Pricey food and amenities. A little higher than the area.

“If you want quality and class, you find it at this hotel. However, expect to pay for that as well. The service is very nice, warm receptive staff. The food is fine, but very pricey for the location. Very quiet, stars fill the sky at night, golfing next to resort, very nice spa. Great place if you have the money to throw a grand wedding!”

Feb 15, 2006 by Marsha from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The most accommodating hotel I have ever stayed at.
• Loved everything.

“Great location, excellent staff and a spa with treatments to die for. I highly recommend this hotel to anyone wanting to get away from reality and be pampered.”

Feb 14, 2006 by Josh from Rio Rancho, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Away from the city.
• There was an additional charge of 16.00 when we arrived.

“This hotel was great, the only thing that really bugged me is that they charged us 16.00 more when we checked out. They said this was an amenity fee for their pool, work out room, we didn't use any of this. The money wasn't a big deal at all just the idea that they would charge without letting us know really rubbed me the wrong way!”

Nov 29, 2005 by Caria from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The free bikes and bike trails.
• I cant. I liked it all.

“This was a great place for me and my family to go. The kids loved and so did we. We will be going back.”

Oct 19, 2005 by Stacie from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was like a breathe of fresh air. I was able to relax and unwind.
• Some services were seasonal and not offered while I was there.

“I have highly recommended this hotel to others. I would like to return in the future.”

Sep 29, 2005 by Maria from Parkville, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location is great with lots of free outdoor activities.
• No bathrobes were provided, and despite low occupancy, we rec'd one of the few rooms w/o a balcony although we paid extra for an upgraded pool view.

“The hotel staff were all friendly and helpful and the food was excellent. Free outdoor activities included archery classes, nice walking/bicycle trails with a fitness loop, bicycles, three heated pools, including a 2 story waterslide, and an outdoor whirlpool.”

1 of 1 people found this review helpful.

Sep 11, 2005 by Deborah from Charleston, SC
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• the outdoor ambiance, the indoor ambiance, & the cheerfulness & helpfulness of the staff at the front door. The maid service in rooms just avera
• The formal diningroom hostess & some of the other service personnel were not as polite as I have had elsewhere.

“A wonderful family hotel - Tons to do for the members not playing golf: archery & baking bread w/indians, beautiful walking paths, peaceful ambiance on luxurious grounds, 3 pools to choose from, & lots of privacy. Lovely furnishings & ambiance.”

1 of 1 people found this review helpful.

Sep 2, 2005 by Graham from Hayling Island England, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Stunning location.
• On Saturdays they cater several private events and many facilities are closed to regular hotel guests.

“A top class resort hotel in a stunning location. Despite being very full the property was always quiet and relaxing, never crowded. Dinner in the Corn Maiden was good and, while not cheap, was not expensive for the standards they aspire to.Service was always exceptionally friendly and helpful.It is difficult to imagine a better base for exploring the delights of New Mexico, or indeed just to relax and chill out.”

Aug 24, 2005 by Ryan from Bennett, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• pools, location and staff
• cost of rooms

“Great hotel, staff and the "extras". The locations is a great for a true get away vacation! We also liked having out small dog with us!”

Aug 4, 2005 by Laura from Albuquerque, NM
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The horseback riding experience was the best. The staff at the stables were friendly and I would highly recommend.
• The restaurants in the hotel had only limited variety on the menu.

“A great place for a relaxing atmosphere. Something to do for the whole family. The trail ride on horseback was the best. Quality of service was very good.”