User Reviews for Hilton Tucson East

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Apr 28, 2008 by Everett from Tucson, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean and staff was very nice.
• That I paid for 1 room twice ice machine was broke.

“Clean close to shops and it was nice and roomy.”

Apr 24, 2008 by Allen from Lafayette, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Agreeable to a 2PM late check-out.
• The elevator failed and we were on the 6th floor.

“They gave us an extra time to depart because of the elevator repair which really did not affect us except once when we were forced to use the service elevator.”

Apr 9, 2008 by Todd from Grand Canyon, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[3]

• Lots of pillows, bed was comfortable.
• Drab, conservative decor.

“The hotel is a good choice for business travelers with business in eastern Tucson. It is located 8 or so miles on city streets from downtown, the University of Arizona, and I-10, so there are other more convenient hotels for people needing to be close to those things. The decor is pretty standard for a somewhat upscale chain hotel; nothing exceptional about it but it was adequate. A fair number of restaurants are nearby, although we had our best meals at establishments near downtown. The gym was very nice with video monitors on most aerobic machines, and the pool and patio area were nice. The hotel is surrounded by vacant lots, a wash, and, across the street, businesses like Home Depot and a succession of strip malls. Other than the view of the mountains, the hotel doesn't offer much in terms of pleasant surroundings.”

Apr 9, 2008 by Leslie from Glendale, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[8]

• Always nice and staff friendly.
• The a/c the first night was so loud we couldn't sleep.

“The a/c in the room sounded like a freight train every time it would come on. We couldn't get it fixed until the next morning. However, they fixed it right away. They always meet our expectations,.”

Apr 8, 2008 by Anon from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The king size bed was very comfortable!
• The TV in the room was too small, but it did work properly.

“I had a great stay at this hotel. The room for comfortable and quiet. The room and lobby were very attractive.”

Apr 2, 2008 by Mimi from Santa Rosa, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• It was far from everything.

“Wonderful soft bed, very quiet pool area.”

Apr 1, 2008 by Ami from Sierra Vista, AZ
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[4]

• Jacuzzi was the perfect temperature.
• The room smelled horribly of must and the A/C didn't work.

“After getting over the original pungent smell that overwhelmed you when you walked in the room, my daughter and I noticed that it was getting increasingly hot in the room, even though we had turned on the A/C. Sure enough, the A/C was blowing hot air. We called the front desk and they sent up a staff member. He stood in the room by the unit for a good ten minutes, only to say it felt fine to him. I got up and pointed out that the air coming out was hot, and he said, once again, that everything seemed fine to him. Ignorance is bliss, I guess.”

Mar 30, 2008 by Marylou from Camarillo, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Front desk staff was very friendly and helpful.
• Same dead bug was under the bathroom vanity from the day we arrived until the day we left.

“The cleaning staff needs work. On our arrival we were short of towels, had no box of Kleenex and the desk lamp did not have a bulb. Also, the door to the room did not close on its own when shut. We had to slam it shut from the outside as you could not turn the handle. We mentioned this problem to the front desk on our arrival and it took them 3 days to fix the problem. On 2 other occasions we did not have the correct number of towels left for us. They did not replenish the lotion or shampoo and we had used them completely. The rooms smelled a little musty. The beds were very comfortable. There was a dead bug and dirt under the bathroom vanity when we arrived. We stayed at the hotel for 5 nights and when we left the same bug and dirt was still under the vanity. The cleaning staff does not do the greatest job.”

Mar 26, 2008 by B from Golden Valley, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds.
• No free breakfast.

“Good location, quiet, nice staff, good dining, 3 star quality.”

Mar 25, 2008 by Bruce from Monument, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hot tub and pool.
• Didn't get our USA Today on Monday.

“Great! Wonderful! Would recommend.”

Mar 25, 2008 by Sandra from Sells, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Room is very quiet.
• Computer room was smoky; person checking us in was not friendly. Treated like a second class.

“Attractive room, very quiet for sleeping, the hot tub was too hot, my car was one of several that was broken into, the staff was very supportive, the house detective assisted in finding a business for my window replacement this enabled my daughter and I to continue our get-a-way.”

Mar 24, 2008 by April from Morenci, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and the location was good.
• We expected a much bigger and nicer room for a Hilton.

“We had never stayed in a Hilton before, so we were expecting the room to be a little better than the 2-star hotels we normally stay in but we were disappointed to discover that it was not much better. The shower curtain was cloth and the water from our showers leaked through the curtain and all over the bathroom floor, even under the door. This had obviously happened several times because the carpet was stained and frayed around the threshold. The bathroom was small (only accommodating one person at a time, unless one was in the shower). The heater was a bit noisy during the night. There is no parking next to where the rooms are located. We had to park in front and walk all the way through the lobby, take the elevator and walk across the hotel to our room.”

Mar 24, 2008 by Debbie from Prescott, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• Best beds we have ever had at a hotel.
• Room was very small, spa jets didn't work well, spa area speakers so loud couldn't talk to each other.

“The comfort of the beds would make me go to this hotel again, the room was much smaller than most rooms we have stayed at. My husband felt the exercise equipment was good but as I said we could not enjoy the spa area because the music was so loud and the you could barely feel the jets. The breakfast we had was marginal at best.”

Mar 21, 2008 by Gail from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Nice room, friendly helpful staff, easy to find.
• No place to go without a car, overpriced bad food.

“An excellent hotel for a business traveler with a car and meetings to go to in the Tucson area. Not so good for a vacation since the area is all strip malls.”

Mar 20, 2008 by Jessica from Philadelphia, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[6] • Location:[6]

• The bedding was amazing.
• The common areas were devoid of any personality.

“The most important thing -the bedding - was the best part about this hotel. Best hotel bedding I've ever seen, save for luxury hotels in Manhattan. The TV barely got 5 channels, the view was kind of beat, and the common areas were boring. For more, though, I'd like a breakfast, or some charm, or something.”

Mar 19, 2008 by David from Queen Creek, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Price was great.
• Location could have been more central.

“Fabulous.”

Mar 19, 2008 by Cj from Lakeville, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Rooms were well decorated, beds comfortable.
• Location is not central to the city.

“This is a great hotel for the business traveler.”

Mar 6, 2008 by Matthew from Cerrillos, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The staff was very helpful and accommodating.
• No sauna.

“The location is not as close to the university area as I'd like, which means having to contend with lots of traffic in order to get anywhere (anywhere we like to go). The room was very comfortable, the staff was very helpful, the hotel itself is attractive in a corporate sort of way. We ate breakfast in the hotel restaurant and it was quite good. Overall we were very satisfied with our stay, and what would have made it closer to perfect (just my personal preferences) would have been a sauna and a location closer to things.”

Feb 21, 2008 by Lebron from Alamogordo, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very clean, staff friendly, restaurant helpful.
• Slow internet, lobby and elevators smelly, strong chemically smell.

“Overall we enjoyed our stay here. The Internet was a little slow and hard to access from the room. The lobby and elevators were strong chemical smells. Room was nice and big.”

Feb 20, 2008 by Sandy from Show Low, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was easy to locate and good location.
• The dining room was a box with tables & chairs. Nothing else in the room. No plants or decorations.

“The location was ideal for shopping on Broadway. Any type of shopping was on that main street.”

Feb 13, 2008 by K from Richmond, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[5]

• Pool hottub.
• Elevator, stairs.

“Lovely heated pool and hot tub. Large rooms, friendly staff, elevator was slow and the view was great.”

Feb 8, 2008 by Lydia from San Diego, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[10]

• The hotel is located next to shopping and places to eat.
• The hotel only exchanges traveler checks up to $50 a day. We ended up having to find a bank and use our credit card more then we wanted too.

“This is are second stay in two years at this hotel. They seem to always be under construction. The hotel food was great but wasn't the usual norm for us. For instance, the lounge didn't have a green salad, it had micro greens.”

Feb 7, 2008 by Wyndie from Lakeside, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Hotel is clean, comfortable, and friendly.
• The location of the hotel is a bit out of the way of most other attractions in the area.

“We have stayed in this hotel before (Hilton Tucson East) and have always found it very comfortable and friendly.”

Feb 7, 2008 by Caryl from Riverside, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice rooms, great views, very quiet.
• Restaurant is very utilitarian, lacks any ambiance, and feels like a cafeteria.

“An out-of-the way facility, but easy to get to from the major streets and airport. For a business traveler, you definitely need your own transportation. They were in the process of re-carpeting and handled the traffic flow well. Rooms are large and well furnished with a nice comfortable easy chair. Perhaps because it is so close to so many, and varied restaurants they don't need to have a really good restaurant. It feels like cafeteria, and the priors are out-of-line for the lack of ambiance in the restaurant and lounge.”

Feb 5, 2008 by Phil from Ottawa, ON CA
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location re airport.
• Location re neighborhood, it's not pleasant.

“My wife and I got a bit antsy when checking in. When checking in, we were asked for a credit card, which is just fine. That's standard for extra expenses But the request to photocopy my Driver's License left me puzzled. Most Hotels look at the Driver's License to confirm photo ID. But a photocopy is not acceptable considering they don't need it, and the fact that Arizona is the Identity Theft Capital of World. They backed off very quickly when we questioned the need to photocopy the License. It left me feeling suspicious.”

Feb 4, 2008 by Karen from Lakeland, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was good.
• Having to pay to use the computer in the business center was a downside for me.

“The room was very nice and the location was good. We have paid the same and gotten more amenities at other hotels.”

Feb 2, 2008 by Jim from Delano, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[5]

• Clean room; nice atmosphere.
• Tiny TVs; shower broke; a/c did not work; ice machine broke; no wake up call; much more!

“Definitely not past a two star. I now see the name "Hilton" in a whole new way. A negative way. Here is a list of things that happened in my two day stay. 1. Ice machine did not work (called tech) 2. A/C did not go on (called tech). 3. Could not find hair drier (called the front). 4. The smallest TV I have ever seen in a hotel. 5. One elevator was down on rush hour morning; I asked for the stairway and was directed (by a staff who was not sure if there was a stairway) to a stair case only to get locked out and had to go all the way around to the front entrance (Tucson was cold that morning!) 6. Shower valve broke, hot water was pouring non stop (called the tech) I am generally not a complainer BUT GIVE ME A BREAK! THIS IS A HILTON FOR CRYING OUT LOUD! I did not expect all of this. The room was clean and comfortable I'll give it that. But for the price and expectations next time motel, 6 will do a better job than this Hilton. My suggestion: invest, remodel, upgrade, train staff, OR sell it to Marriot or some other chain.”

Jan 29, 2008 by Charles from Naperville, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room and bed were very comfortable.
• Renovation was going on in certain parts of the building.

“We were pleasantly pleased with the hotel and there was a great view from our room. Although, the hotel was undergoing renovation in its restaurant - they did offer a limited seating area that was comfortable if you did not want to leave the hotel.”

Jan 24, 2008 by Alex from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A very nice upscale hotel!
• Nothing I didn't like.

“The Hilton East has a great atrium, let the sunlight in, in the morning. Easy to find, complimentary parking. And the pool and hot tub were heated nicely.”

Jan 21, 2008 by Ronny from Santo Domingo, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Its a great place to stay.
• None.

“I like the hotel and were its at.”

Jan 17, 2008 by Nancy from Murphysboro, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[4]

• Very friendly staff.
• Room change due to plumbing issue. Plumbing issue with second room as well.

“The toilet in our first assigned room had a toilet that would not stop running without taking the lid off and manually stopping it. The second room had bathroom wallpaper missing in parts and the tub would not drain without removing the drain cap. The tub issue was reported on check-out. I will most likely avoid Tucson East as a choice next visit.”

Jan 3, 2008 by Kayleen from Safford, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• It was within minutes to the mall, Starbucks, and Home Depot!
• The room had sort of a strange odor but other than that it was great.

“The location couldn't be beat!”

Jan 1, 2008 by Clay from Lakeside, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location and grounds, the architecture, the look of the place - all first class.
• It was under some refurbishing; but, hey - even with that, the experience was great.

“This is the finest Hilton I have ever stayed in.”

Jan 1, 2008 by Luis from Hermosillo, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice room fascade, comfortable inside.
• At least in my room, there was no microwave.

“Very nice room fascade, really comfortable beds and sofas and just a little problem found, there was no microwave.”

Dec 26, 2007 by Felipe from Somerton, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Quiet and clean.
• The entrance was uncomfortable for reparation.

“Is a very nice for resting and vacation?”

Dec 14, 2007 by Thomas from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Immaculate rooms, nicely furnished, accommodating staff.
• The buffet at the restaurant was mediocre, but edible.

“I would stay at this hotel in Tucson again. It was one of the best hotels that I have stayed in on Tucson trips. A great safe location, with clean well decorated rooms and friendly accommodating staff.”

Dec 13, 2007 by Marinda from Mountain View, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[4]

• The staff was friendly and accommodating.
• It took 4 tries to get a decent room and there were plumbing issues.

“I was so disappointed. I know it's under renovations, but it is a Hilton and I expected much better. The first two rooms we were given both stank of mold and damp and the third was a smoking room. The fourth and final room was acceptable, but there were plumbing issues; the toilet didn't flush properly and when we showered in the morning the tub didn't drain. On the upside, the staff was wonderful. They moved us without fuss or cavil when the rooms didn't work. Every time we switched rooms, they called room service to make sure our food got to us. I probably wouldn't stay here again or recommend it to others, unless I was assured that the renovations were completed and all issues addressed.”

Dec 13, 2007 by Rebecca J. from Morenci, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• There remodeling the hotel & it's coming out really nice.
• That there are no refrigerators or microwaves in the rooms.

“I have already recommended this hotel to my family & friends. The atmosphere is great.”

Dec 11, 2007 by Javier from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and the amiabilities.

“It's a hotel excellent for shopping travel and I liked the big parking.”

Dec 10, 2007 by Mark from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location and friendly people.
• Wasn't there long enough.

“Hotel was in a good location for the area I was working, had good staff and a good cleaning staff.”

Nov 28, 2007 by Christine from Port Moody, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Rooms excellent pool spa.
• Didn't know there were renovations/ not much available like towels when needed at poolside.

“If a hotel is renovating that should be known in advance and then the star rating would be lower.”

Nov 27, 2007 by Chuck from Huachuca City, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• We got upgraded to the executive level. Holiday gift.
• They were doing renovations, and things were a little messy.

“Hilton East is located close to shopping and business, and that made it nice for us.”

Nov 24, 2007 by Gary from Glendale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenience.
• The hotel is going through a "makeover" which caused my scoring to be lower.

“Met my expectations for a Hilton.”

Nov 23, 2007 by Ed from Hermosillo, AZ
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[9]

• Location and security.
• Was under repair, staff at counter not too friendly.

“The location was very good. But the hotel was under restoration. Also the person at the front desk was not too friendly. I believe the hotel was not the least occupied and gave us a not so good bedroom. I expected much more of this Hilton. Last time we got the Doubletree hotel which is in the same category and was excellent. The experience in the Hilton was not near as good.”

Nov 21, 2007 by Kathy from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The amazing beds and goose down pillows awesome!
• Not applicable.

“The place was great will be even better when they're finished with their remodeling. I'd definitely stay at this hotel again if Im ever in the Tucson area.”

Nov 20, 2007 by John from Taos, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Value for the money.
• Undergoing construction, but did not interfere with my visit.

“Nice, convenient, clean and modern.”

Nov 14, 2007 by Jill from Glendale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Close to where I had to be. Convenient and comfortable rooms, especially the bed. Nice that they had free Wi-Fi and HBO.
• Lounge and restaurant is under construction, so there was no where to hang out late at night. Had to go off hotel grounds to eat and drink.

“Would stay there again once construction is done. Very nice stay, good room, good bed, good service.”

1 of 1 people found this review helpful.

Nov 10, 2007 by Scott from Alamogordo, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The restaurant is under construction but they have a buffet set up.
• None.

“Great place!”

Nov 8, 2007 by Jan from Mesa, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location & friendly staff. Great room very comfortable. We went as a group of 8 on Harleys really fun!
• Loved it all great!

“We had fun in the bar great bartender. She has been there 10 years that says a lot! We enjoyed the beautiful views of the mountains from the rooms. The room was very nice & cozy.”

Nov 7, 2007 by Mike from Thousand Oaks, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean facility.
• Remodeling hotel and all restaurants were closed.

“Ordinarily very nice hotel, but remodel has created chaos with dining areas.”