User Reviews for Westin La Paloma Resort and Spa

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Sep 11, 2009 by Shag from El Paso,TX
Overall Rating: 9

• Awesome pool area. Great views of mountains. Nice balconies. Great golf courses.
• No free wireless internet. Business folks will want that.

“La Paloma is on a par with Omni Tucson National and Ventana Canyon. Excellent pool areas that can be from kiddie to adults only. The freezing waterfall pool is unique and refreshing. Restaurant is expensive as you would expect. They have the sneaky daily resort fee that should be taken into account when budgeting. Use the self-parking for added value.”

Aug 13, 2009 by Heather from Tucson,AZ
Overall Rating: 7

• Staff was excellent.
• Room was outdated and saw several bugs.

“The air conditioner was capped at a certain temperature and it was warm. There was food floating in several spots in the pool and the water was not very clear.”

Aug 1, 2009 by Victoria from Morrison,CO
Overall Rating: 10

• Excellent attentive service and great setting.

“The Westin La Paloma is very well situated near lots of interesting things to do and see. The resort is lovely with grand areas and private spots. The service was exceptional and they accomodated every need. I would highly recommend this resort!”

May 20, 2009 by Debbie from Denver,CO
Overall Rating: 9

• Effortless seeming efficiency - very clean, friendly.
• Parking was
  confusing.

“Had my elderly parents and met other family there. Great setting for the younger set to play, but more difficult for older parents as the walk from parking and to the pools was long. Staff was
very helpful even poolside.”

Feb 11, 2009 by Suzanne from Fountain Hills,AZ
Overall Rating: 2

• The location was close to the mountains and was very beautiful.
• The bed and pillows were old, the toilet did not flush, the room was not clean and robes, coffee cups had to be asked for.

“The hotel is in a beautiful location, close to the mountains. The common areas of the hotel were attractive and the bistro restaurant were nice. But the hotel is almost twenty years old and shows its age. The room was average and not particularly clean. The bed was old and the pillows were old and lumpy. The hotel charged an additional $15 per day as a service charge for its facilities, whether they were used or not. When we tried to make a reservation for dinner at the hotel's signature restaurant, we were told there was no availability, although the hotel did not seem particularly full at the time of our stay.”

Feb 11, 2009 by Karen from Geneseo,IL
Overall Rating: 8

• Location was great, scenic views.
• Internet wouldn't work properly and
  restaurants.

“The Westin La Paloma is located in a beautiful area of Tucson. The views are scenic, the golf course challenging and the staff friendly. We did find ourselves going out to eat almost every meal because the food didn't suit our tastes. It seems to better suit the convention or business traveler rather than families.”

Sep 19, 2008 by Eric
Overall Rating: 2

• Front desk staff was very friendly.
• Hotel restaurant was poor, especially for the money! Rooms were
  old.

“Very overpriced for the quality and experience. Seems that they are solely relying on their conference business. Rooms are below the level of local 3 star hotels. But what do you expect for Tucson? Nearly all of the resort type hotels are old and in dire need of renovations. Maybe someday one of the Tucson resorts will get it right. In the meantime, stick with the 3 star hotels in Tucson.”

Sep 10, 2008 by Randy from Tucson, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and amenities are great.
• No complaints.

“I would recommend this resort for travelers of types - has great food, pools, and close to excellent shopping. Would recommend highly.”

Sep 5, 2008 by Vince from Pueblo, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful.

“A beautiful well run resort.”

Jul 23, 2008 by Leann from Rosemead, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved t he service, the pool, the bed, my room, and quality.
• My husband was not too happy about the shower.

“This is a great place for vacationers that are single, dating, married or have kids. At the Westin La Paloma there is something for everyone no matter how young or old you are.”

Jul 22, 2008 by Kelly from Queen Creek, AZ
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• The pool areas are quite, extraordinary, there is adult area separate and the slide is great for kids.
• The rooms are very average for a "suite".

“The area is beautiful to those unfamiliar with the desert, the landscape is kept nicely. The pool area is very spacious and has a nice swim up bar. The rooms have older furniture and we found a roach crawling across the floor in the middle of the night. The front desk manager is very disquieting with his worries of being stiffed for room charges. all of the other staff was polite.”

Jun 4, 2008 by Amanda from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's a beautiful hotel, the rooms were comfortable and the staff were very friendly.
• I loved everything about the hotel.

“This is my second time a La Palomar and it was again a very enjoyable stay. The pools are always a treat! I can't wait for my next visit to La Palmoa.”

Apr 2, 2008 by Joey from Nogales, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[8]

• The pool. The hotel is not even close to 4 stars.
• The room looked outdated and the bed was horrible.

“Not even close to a Four star hotel. I would not recommend this hotel to anybody. This hotel reminded me of a 2 to 3 star hotel. Its in need of a real face lift.”

Feb 23, 2008 by Faysal from Marblehead, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautifully appointed.
• No indoor pool; it was cold to swim outdoor, even in Tucson.

“A beautiful and cozy resort with gorgeous facilities and mountain views.”

Feb 11, 2008 by Kay. from Sedona, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxury and comfort, beautiful grounds and surrounding area.
• I resent paying additional service fees to any hotel when I do not intend to use the extra services for which I am being charged!

“The hotel is beautifully situated in the foothills area of Tucson. Staff are very accommodating. I would like to have had more time to spend there.”

Jan 6, 2008 by Cynthia from Silver City, NM
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[4]

• The Jacuzzi was warm.
• The cocktail waitress ripped us off at the bar! Hair in bathtub!

“This resort is a no go! I stayed at the Holiday Inn Express the week before and had better service, nicer room, and they even provided 24 hour hot coffee for free! I will not stay at the Westin La Paloma ever again!”

Dec 30, 2007 by Ben from Lexington, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• A good resort in a good location.
• The golf course was prohibiting Ely expensive; not the location requested.

“An excellent resort.”

Dec 27, 2007 by Lisa from Chandler, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beautiful surroundings, lots of quail, very comfortable beds.
• I did not appreciate the $15 "extra fee" that they tack on (non negotiable) for use of pool, gym, etc. Just put it in the price.

“This was a wonderful resort with a beautiful view of the mountains and a great room. There were a lot of quail running around on the grounds. The landscape was immaculate and well designed. The beds were very comfortable. There was a bit of a walk to the rooms which was fine for us, but may be a hindrance to those with limitations. They did have a shuttle to use. Enjoyed our stay very much, would love to go back.”

Nov 14, 2007 by Bob from Gilbert, AZ
Overall Rating: 8
Staff:[9] • Location:[8]

• The staff was very helpful and friendly.
• Rooms and amenities are outdated when compared with other resorts.

“The staff was friendly and accommodating. The grounds are clean and well maintained. Room service was very good. Our deluxe room was clean and had a great view. The room was adequate. The "heavenly" bed was very comfortable in our room. Overall, the rooms at Loews ventana canyon resort and little America in flagstaff Arizona are better equipped than the rooms at la paloma for less money. The Westin la paloma seems better suited to corporate and business travelers. I would have ranked our stay at la paloma at a 9 or 10, but the room amenities brought it down to a solid 7 or low 8.”

Nov 7, 2007 by Jose from Hermosillo, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gym, view, service.
• Nothing.

“Nice place to stay and relax, very good service, outstanding facilities.”

Oct 25, 2007 by Lynn D. from Escondido, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful setting.
• Some pools & spas "out of order." internet charged per computer, not per room (even if computers not using at the same time).

“We have stayed at this hotel on multiple occasions and would recommend it to others. It's a beautiful facility with wonderful views of Tucson and great amenities. Rooms are clean. Excellent restaurant & banquet facilities. Golf was really overpriced for the conditions. Course had been recently over seeded, which was not disclosed. Great reception throughout facility for wireless internet. However, they charge per computer, not per room. Two guests who each want to check email and log on at separate times for just a few minutes will have to pay the $12.95 fee twice for each 24 hour period. This gets expensive.”

Oct 4, 2007 by Lac from St. George, UT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was quiet, convenient and in a lovely area.
• The pools were long distances from many of the rooms. The pools were all in one spot.

“Would love to stay there again. Everything was enjoyable.”

Sep 11, 2007 by Theresa from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff, nice bed.
• Spoiled creamer, bad electrical outlet in bathroom.

“Nice.”

Sep 7, 2007 by A L. from Escondido, CA
Overall Rating: 7
Cleanliness:[3] • Staff:[4] • Location:[9]

• Beautiful hotel, great resort amenities, challenging golf course.
• Poor housekeeping services, staff less than outgoing.

“The hotel was nice, but very impersonal. We have stayed in many resorts and were disappointed in the employees' demeanor (except for one outstanding bellman, who really made our day!) We arrived at night and were unhappy to find that our room was not fully cleaned from the prior guests - it was disgusting. A cleaning crew took care of it, but it wasn't fun to wait around for housekeepers at 11 p.m. after a long day of travel (Dirty bathroom, not enough towels, and no robes). The following day the room was cleaned & stocked well, but the third day housekeeping again left us with a partially cleaned room. We gave up and didn't complain.”

Sep 6, 2007 by Annie from La Mirada, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[7]

• The only think I liked was the friendliness of the bellboy.
• The rooms were too plain. Things looked old.

“First we get there and are put in a room with double beds. He never gave us the mini-bar key so we asked for it to be brought, which they never did. So, I had to go up to the desk and get it. Everyday our room key didn't work, which we had to go to the front also for. Everything in the room was broken, the bathroom door wouldn't close, and the flush wouldn't work too well. Also, closet door knob was broken. Shouldn't they fix all that before they put people in there? The only comfortable thing was the Bed after we had to change rooms, which took another 30 minutes. At the end when we were checking out we saw that we were charged a daily service fee of $15. Isn't the front desk supposed to tell you of that before you check in? This definitely did not feel like a 4 star hotel. This is because the staff was retarded. They should hire more professional people.”

0 of 1 people found this review helpful.

Sep 5, 2007 by David from Ramona, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• Excellent views.
• Slow response to internet problem.

“The hotel overall was good, we had trouble accessing the wireless internet from day one. I placed several calls to the help desk and front desk to receive promises that they would re-start the access point. This did not happen until well into the second day of our stay as the access point is located in a hotel room and someone dropped the ball on the first day. I was unable to retrieve my email (being a CTO of a company I needed to keep in touch) so on the second day I had to call the front desk again and it took them until late in the afternoon to fix the problem. They took the internet charge off my bill as compensation, but this is a small gesture.”

Aug 12, 2007 by Corwin from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Beautiful setting.
• I was charged and additional $15 a night for amenities I did not use. This charge is added on at this hotel and the services are questionable.

“This was a beautiful setting in the foothills of the Catalina Mountains. Do be prepared to walk a fair distance to any of the amenities provided by the resort. It appears the discounted rates puts you the furthest distance from the main lobby.”

Jul 20, 2007 by Rich from Sierra Vista, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice hotel, nice pools, cool waterslide.
• Extra charges.

“A very nice resort.”

Jul 17, 2007 by Aldo from Holland, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room, public area, fitness facilities.
• Can't think of any thing bad.

“A wonderful resort with tons of activities for families and children. Kids will love the 175ft water slide. Staff is very well trained. Highly recommended.”

Jul 17, 2007 by Kim from Chandler, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They addressed us by name. Very personal
• Nothing.

“We felt very pampered and special. Everyone called us by our names and made us feel like we were more than a paycheck.”

Jun 19, 2007 by Pat from Fountain Hills, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Especially liked the special touches i.e. Starbuck's coffee, robes, spa products in the room. Staff was exceptionally friendly and helpful.
• Some of the furniture was marred; bathroom door screeched when opened.

“Exceptionally helpful and friendly staff. Rooms included many nice amenities and were very clean. We would definitely recommend it to others.”

Jun 5, 2007 by Colleen from Phoenix, AZ
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Swimming pool areas varied & plentiful.
• Room not cleaned when checked in, and grounds needed some maintenance.

“As a resort, I had expected something better. Our room had not been cleaned when we checked in (and it was after 6:00), and when we returned from dinner, though the room had been cleaned, it wasn't as thorough as it should have been. (It had not been vacuumed.) The grounds were nice, but some maintenance was needed.”

0 of 1 people found this review helpful.

Jun 1, 2007 by Stephanie from Surprise, AZ
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[7]

• Spacious rooms, nice views, and family friendly activities.
• Long walk to room.

“Check-in was pleasant and efficient. Staff was friendly and helpful. Rooms were spacious and clean. Bed was very comfortable. Pool areas well kept and activities for everyone.”

May 30, 2007 by Lisa from Gilbert, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The pool facility was wonderful!
• No entertainment at night.

“The pool area and common areas were beautiful. Service was very good.”

Mar 19, 2007 by Janna from Chandler, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[7]

• The lobby was pretty and pool too.
• The room dirty, old is very uncomfortable.

“We would never stay at this hotel or recommend it to anyone. For the extra $ I would choose the omni over this. We stayed at a west in san Diego and Colorado and loved them both which are why we had no problem staying here. However, after this trip I am not sure we will stay at a west in again.”

Nov 23, 2006 by Lori from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location/beautiful rooms.
• Front desk clerk was a little snooty-put me in a room with 2 double beds until I asked for a king?

“The hotel was awesome- I have stayed there before. She wanted to give me a room with 2 double beds- I said that would not work. She was not too happy about me asking for a king. Anyway - it went well after that. The hotel is beautiful and the rest of the staff was great.”

Nov 18, 2006 by Philp from Queen Creek, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of the best hotel/resorts. Great attention to details.
• No postcards available for any areas of the property?

“Staff very helpful, friendly and professional. Service could not have been better in all areas of the operation we were exposed to. The first staff member who greeted us was a 21 year employee and was on the payroll when the property opened in 1985. That says a lot!”

Oct 25, 2006 by Chrissie from Stamford, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Pretty lobby and grounds, rooms clean, nice but nothing spectacular.
• $12 for over-niter valet parking on top of the $12+ resort fee? Are you kidding me?

“Lovely grounds, albeit confusing at first; rooms are nice but nothing special. Attractive lobby, as are the pool areas. Nice fitness center. Ate a 2 of the restaurants there, breakfast on the patio and the 'casual' novella Mexican place next to Janos.”

Oct 24, 2006 by Rodney from Payson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The resort ambiance.
• None.

“This is just a great place to stay. We've stayed at a number of Arizona motels, hotels and resorts. This rates at the top 2-3, maybe the absolute best.”

Oct 24, 2006 by Carl from Federal Way, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice view, proximity to highway.
• Distance from hotel room to car and lack of ramps from sidewalk to street.

“Enjoyed our stay. Next time we'll stay longer.”

Aug 13, 2006 by Ysabel from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Affordable luxury, close to home.
• Cleaning service starts a little too early in the morning.

“The Westin La Paloma is a breath of fresh air. The resorts amenities are many, and the price is affordable, especially in the summer months.”

Jun 15, 2006 by Marcia from Palm Desert, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice swimming area and great outdoor hiking, etc. activities for our grandchildren, too.
• A resort fee was not included in the room rate.

“A good resort for family, business, pleasure. The room was nicely appointed with first quality linens on bed and in bath.”

Jun 12, 2006 by Ellen from Naperville, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Pool area was spacious.
• They charged us a mandatory "resort fee" of $37 which was not known at time of booking.

“The hotel grounds were OK. The food inside the hotel was just fair. The near by restaurant Janos and bar (J-bar) were very good. We were surprised at a additional resort fee of $37. I would not have booked this hotel if this hidden cost was known. We are frequent visitors to Tucson and we will never stay at this hotel again.”

Jun 5, 2006 by Brad from Sugar Land, TX
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[9]

• Great pools, lobby and most public areas.
• Rooms marginally clean, poor reservation system and golf course management.

“Good get away for golfers combined with non-golfers. You need a rental car to avoid the pricey hotel food though.”

May 13, 2006 by Dan from Gilbert, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds and layout.
• The bed was not as advertised.

“Beautiful, great service, excellent food.”

May 10, 2006 by Dan from Yuma, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Nice hotel and good location.
• Hidden charges (11.00 service fee/day), lack of sitting areas to have a drink and a conversation.

“A decent hotel. The location is surrounded by nice scenery. Lounge area is somewhat stark and uninviting and there are few places to sit outside unless you're in the pool area or dining. The nicest lounge/restaurant is located within walking distance but does not seem to be directly affiliated with the hotel (J-Bar & Janos restaurant). Room may be located a rather long distance from the main hotel area. We returned on a Saturday afternoon to find most of the parking lots full because the hotel was holding a charity event and it was difficult to find a space. I felt like the hotel catered to conventions and business travelers Items in in-room bar are quite pricey (5.00 for a 750 ml bottle of water). Room was clean and adequately furnished.”

May 6, 2006 by Bill from Kirkland, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel had an awesome location, the pools were awesome and the staff very friendly and helpful.
• Long walk from the car to hotel room, after a long day out seemed even more tiring walking to the room. and golf course to expensive for guests.

“The resort offers an excellent location and you could just make it a vacation hanging out at the pools. staff very friendly and helpful and plenty of things to do at the resort.”

May 4, 2006 by Anonymous from Broomfield, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[9]

• Location.
• There was a bug crawling on my pillow, the room smelled, the hot tub is falling apart, and there were ants at the pool.

“Extremely over-rated.”

0 of 1 people found this review helpful.

Apr 28, 2006 by Chuck from Fort Pierce, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Loved the pool and the views.
• The service at breakfast was HORRIFIC, as were the prices.

“Very nice, spacious room. Great views. Nice pool and workout rooms. Close to great dining and hiking.”

0 of 1 people found this review helpful.

Apr 11, 2006 by Bob from Mesa, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Fantastic customer service. Breakfast buffet was great.
• Shower smelled like a locker room. Towels had a burned scent to them.

“For a premium-price hotel, it just seemed a little pedestrian. The staff is outstanding and the public areas (lobby, restaurants) are fantastic. The room was adequate to small in size but the bathroom was huge. The bed could not have been more comfortable. However, the shower smelled like a high school locker room and the towels had a burned scent to them. It was just a little disappointing for what is considered a luxury hotel.”