User Reviews for Hilton Tucson El Conquistador Golf and Tennis Resort

Research User Reviews for Hilton Tucson El Conquistador Golf and Tennis Resort (21-40 of 86)

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Sep 20, 2007 by Karen from San Gabriel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent staff, willingly helpful and pleasant. Very clean and tidy grounds.
• Parking arrangements.

“I was most impressed by the quality of the staff. They were available if needed but not noticeable if you didn't. No garish uniforms, they blend in with the guests but are Johnny on the spot if needed and generally pleasant. The grounds are immaculate and well tended. It is a very pleasant place to stay in a lovely setting.”

Sep 19, 2007 by Gordon from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and location.

“We would recommend the hotel to family and friends.”

Sep 3, 2007 by Martha from Yuma, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Lovely grounds and wildlife.
• Substandard room.

“Room with 2 queen beds. Substandard quality for what I believe a 5 star should be. The grounds were exceptional. Beautiful, wildlife abundant, views drop dead gorgeous wish the exterior met the interior.”

Aug 29, 2007 by Dianne from Peoria, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The atmosphere of the grounds was very pretty.
• Not overly impressed with the staff.

“The grounds were pretty however, the staff was not overly friendly nor were they very open to trying to accommodate requests that did not fit into their standard guidelines.”

Aug 29, 2007 by Peter from Phoenix, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[9]

• The pool was nice.
• Room was tired, dirty, and needed a refurnishing.

“Pathetic hotel shouldn't have the rating it currently holds. Dirty and wet carpets, bugs, rusted bathtub.”

Aug 22, 2007 by Karen from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, comfortable, and pleasant. Pool was great! Restaurant service was amazing.
• Construction on the highway made it difficult to get to the hotel easily.

“I think this might have been our best experience thus far. The room was great-clean, comfortable, and pleasant. The beds and bedding were extremely comfortable. The hotel grounds were well kept up. The pool was relaxing. We ate in the restaurant and the food was great and the service was outstanding. All of these things made for a very enjoyable experience. I highly recommend this hotel and hope to stay there again.”

Aug 15, 2007 by Denise from Phoenix, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• Rooms were remodeled and nice.
• Food & beverage services.

“We found the Food & Beverage services to be very restrictive, and the choices were limited. Especially room service. We ate at all the available outlets, and the food wasn't very good. The hotel itself was very nice. Our rooms were nice and clean with the exception of the bathroom door which had severe water damage from the shower.”

Aug 15, 2007 by Chad from Peoria, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful landscaping, friendly staff, and wonderful facilities.
• All the facilities (tennis, fitness center, etc.) Were only available at an additional cost.

“The experience we had at this resort was wonderful from the beginning all the way to the end. The staff was very accommodating when we checked in and the room was beautiful. I would definitely stay at this resort in the future.”

May 29, 2007 by Susie from Glendale, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The pool was great for kids.
• The room above was noisy-not the fault of the resort.

“Unfortunately, didn't spend much time at the resort. We had family obligations. Wish we would have had more time. Overall the experience was great.”

May 28, 2007 by Tami from Toltec, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The decor, privacy, friendliness.
• NA.

“Friendly staff, clean, quiet, relaxing. Would highly recommend to all types of travelers.”

May 23, 2007 by Ian from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place for a getaway.
• I liked everything.

“Keep up the good work.”

Apr 22, 2007 by Susan from Los Altos, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[1]

• The resort was lovely. It should be a destination resort.
• It is in the middle of nowhere.

“The hotel was lovely. Its location is more suitable for a destination resort than for an overnight business traveler.”

Apr 14, 2007 by Walter from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room, clean, great bed, excellent staff, great stay.
• I didn't find anything that I didn't like.

“Highly recommend this hotel, room was great, bed was very comfortable, beautiful location away from downtown, staff was friendly and helpful, overall our stay was excellent, we only wish we had more time to stay. Can't comment on parking issues mentioned in other reviews because we used valet service, which we thought was worth the money. Will stay there again when we're down in Tucson.”

Mar 18, 2007 by Michelle from Kingman, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Large comfortable room.
• Noise from kids running upstairs.

“We enjoyed this resort in Tucson. We hope we are able to stay here again. Unfortunately, it was during spring break, no opportunity for peace and quiet.”

Mar 17, 2007 by Terri from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful surroundings.
• An uphill walk to the pool.

“Very pleasant staff and facility.”

Mar 12, 2007 by Linda from Safford, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great staff and excellent pool facilities.
• Food at the steak house was not good and very expensive.

“Enjoyed our stay here, need to relax the rules about food etc. Essentials on hand at the hotel were too expensive, i.e.: can of coke for! I would love to stay there again, the pool and surrounding area was great.”

Mar 10, 2007 by Glenn from Prescott, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Grounds and public areas were beautiful.
• The room was not exceptional for a 4 star hotel.

“The grounds and public areas were exceptional and very elegant. The room was smaller than expected and not very elaborate.”

1 of 1 people found this review helpful.

Mar 4, 2007 by Mike from Lawrenceville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a resort at a price they accepted.

“Good business resort that's also great for families at the right price.”

Mar 1, 2007 by Whitney from Brunswick, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[5]

• The grounds were very beautiful.
• The service was awful.

“How can me begin.1. Food not cooked well sent back but still charged for coffee2. Not enough towels. 3 towels for 2 guests3. Not enough shampoo 4. I clean off the hair dryer5. No extra roll of tp6. The staff was not friendly and my breakfast almost ended up in my lap. The strawberry hit the floor and the other breakfast was cold7. No body cared even when we spoke about this.”

1 of 1 people found this review helpful.

Feb 26, 2007 by Martin from Buckeye, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Nothing.

“Great hotel with all the amenities you can get!”

Feb 20, 2007 by Dana M. from Fairacres, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Manager was very helpful in finding an address for us.
• Wish the pool-hot tub were closer.

“Nice experience.”

Feb 20, 2007 by Matthias from Mountain Green, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Beautiful setting.
• It was inconvenient to get to our room, because it was located in one of the remote buildings.

“Beautiful & clean hotel in great setting in ore valley (north-east of Tucson) w/ golf course surrounding it. Inconvenient for business travelers to downtown Tucson but perfect for golf outing w/ customers. Large rooms; friendly staff. Wish we could have stayed longer.”

1 of 1 people found this review helpful.

Feb 19, 2007 by Bill from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[3]

• Full service resort.
• Too far from Tucson for business traveler.

“Beautiful property in scenic mountain canyon setting with great sunsets! Very surprised at how low the occupancy considering this is beginning of peak season.”

Feb 12, 2007 by Lori from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Awesome location-remodeled and beautiful.
• Front desk staff slightly less then warm.

“This hotel is everything and more you expect from a Hilton. Beautiful rooms- very clean- unbeatable views and location. I would stay here again and again-great facilities and food.”

Dec 27, 2006 by Nancy from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and facilities.
• Housekeeping came and knocked on the door at 8am every morning and woke us up!

“We all enjoyed our stay at the el conquistador very much. Good location, great facilities, friendly, helpful staff. The only negative was if you didn't put the do not disturb sign on your door every night; housekeeping would wake you up every morning at 8am to see if they could clean your room. Who gets up at 8am while on vacation for crying out loud!”

Oct 16, 2006 by Glenn from Poway, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[2]

• Staff was very helpful.
• Location was too isolated, parking limited, fees for everything.

“The rooms were OK - wish there would've been a refrigerator other than the mini-bar. Parking was very limited and walks to the room were too far. Valet parking took up half the available parking. I had to park about 1/4 mile from my room one evening there was a party in the hotel. The location is very isolated -- if you never plan to leave the hotel its OK, otherwise, long drive to anywhere. Too many extra fees. Charge per day for the exercise room, charge per day for wireless internet access with a weak signal. I go to Tucson for business and will stay elsewhere next time.”

Sep 27, 2006 by William from Peoria, AZ
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[8]

• Beautiful resort surroundings and all the amenities.
• Black mold in air ventilations, poor response from staff.

“Outstanding pool and tennis courts. However, the room smelled musty leading our family to discover black mold covering air ventilation and staining ceiling. Less than enthusiastic response from housekeeper, who did not notify management. Forced to complain to front desk, not the type of service one would expect from a "five star resort". The front desk was rather clueless to the meaning of "exceptional customer service".”

Sep 27, 2006 by Jay from Glendora, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• It had a great location and a family friendly atmosphere.
• All great.

“All around excellent.”

0 of 1 people found this review helpful.

Aug 10, 2006 by Fred ". from Albuquerque, NM
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Physical layout, view, pool, food, room service.
• On two occasions, I was turned down for insubstantial special requests.

“Formerly run by Sheraton, El Conquistador has immaculate and challenging golf courses, fantastic views of the Catalina Mountains. A well run family-with-kids program and a super pool layout. The restaurants are good, except for hiring inexperience. but nice wait staff. Maintenance issues, such as the needed replacement of ""tiles"" in the pool area, are obvious, and detract from the overall experience. El Conquistador was very full and busy the time I was there quite unlike most resorts in the Southwest during the Summer. Generally speaking, El Conquistador is a fun place to stay, if not a value for the price. They have a habit, as most Hilton do, of extra charges for everything, including pool towels if not returned to the desk, workout rooms, etc. ”

Jul 13, 2006 by Kim from Tucson, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The hotels has beautiful views.
• Fee for work out facility.

“The hotel is expensive (Fee to use health facility, fee for late check out, fee for newspaper), and the rooms need to be updated. I have stayed in much nicer accommodations in Tucson for less.”

May 15, 2006 by Alan from Glendale, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[9]

• Beautiful location and landscaping.

“Overall our stay was slightly above average, however for the quality of the hotel rating I expected much more. My wife and I were not allowed to check in for a room 45 minutes prior to their "check-in time" and they also did not have the type of room we requested cleaned and ready. This issue was resolved well by the staff. In addition, I was told I could not use my Hilton Honors membership to get points with the stay. To be fair, the resort is a beautiful place with friendly staff however we had a few bad experiences which made our stay less than wonderful.”

May 10, 2006 by Jeff from Thatcher, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Multiple pools and beautiful landscaping.
• Scheduling of banquets that interfere with hotel guests stay.

“I am pleased with my stay at this resort. Friendly staff, beautiful landscaping and gardens. I didn't like relocating around the pool area while staff were setting up for a banquet, especially when this started around 1 and we were told that the pool would be closed at 5.”

Mar 31, 2006 by Catherine N. from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was extraordinary! They made the stay an even better experience for myself and my co-workers.
• The pet cow in front of their steakhouse! I don't eat beef, but my friends did and it was unsettling and a little twisted to see him there.

“I thoroughly enjoyed my stay and wish it could've been longer. My room was beautiful, and the staff from the valet to the desk clerk to the bellmen just fall over themselves to help and really make you feel special. The ballroom where we had our conference room was also very comfortable (not freezing like they usually are) with great coffee, etc. I would definitely consider staying there again!”

Mar 26, 2006 by Lorraine from Anthem, AZ
Overall Rating: 9
Cleanliness:[7] • Staff:[6] • Location:[9]

• Landscaping, sheets and pillows
• Long walk to room, toilet didn't work.

“This hotel was conveniently located to where we wanted to be. They have a nicely landscaped pool area. Rooms were neat, and the sheets and pillows excellent. Breakfast buffet was good. The rooms in unit 3 have quite a walk to get to. Also enjoyed the golf course.”

Mar 19, 2006 by Staci from Redondo Beach, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Beautiful location with friendly staff.
• As a business traveler I would like to have free internet.

“I really enjoyed the El Conquistador Hotel. My room was very nice, although it smelled a bit smoky. I was in Tucson on business, and as such I did not spend much time at the hotel, but I will certainly consider it for a leisure vacation. Beautiful location and great service.”

Mar 18, 2006 by John from Marietta, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good on site amenities. Golf, tennis, food and beverage services or restaurants.
• Rooms felt very old and faded. Poor access.

“For business travelers who are in town to entertain I would recommend for the golf and availability of casual dining. Solo travelers on a short business trip it is not very ideal. Out of the way, poor access to freeway and center city.”

1 of 1 people found this review helpful.

Mar 13, 2006 by Steve from Thatcher, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The restaurant has delicious mango and duck quesadilla.
• Very crowded and noisy.

“The rooms are huge and very inviting. The mountains above the resort are breathtaking and allows you to forget you are in Tucson. Definitely try the Latin American restaurant on the premises. It is out of this world and first class.”

Mar 12, 2006 by Richard from Peoria, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Room inside beautiful, but patio faced noisy road.

“Loved the area and the views from parts of the hotel, not my room. Hotel staff friendly and helpful. Restaurants were excellent. Would consider going back hopefully in a different room.”

Mar 9, 2006 by Glen from Tinley Park, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[5]

• The lobby area, the grounds, the pool and its surroundings.
• Rooms are too small and very outdated.

“Very disappointed in the rooms. They need to remodel the rooms and make them larger somehow. They were not any larger than a Holiday Inn room and certainly not up to a resort quality.”

Mar 9, 2006 by Scott from Las Vegas, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Very clean, nicely maintained, friendly and helpful staff.
• Older property.

“we enjoyed our stay. The staff was friendly and the room was clean. For a resort hotel, it was older and not nice.”

Mar 9, 2006 by Dennis from Stevenson Ranch, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• It's location is way out of town. View's nice, but not practical for business.

“It's located in a beautiful place and the grounds are nice. But the rooms feel a little old. The service in the restaurant was mediocre for a resort. Overall, my stay was good, but not great.”

Mar 9, 2006 by Jim from Arlington, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[1]

• Nice facilities and rooms.
• Not in Tucson, it is 45 minutes from downtown Tucson.

“This is a nice hotel in a new far suburb of Tucson. To describe this as Tucson is a huge stretch.”

Mar 8, 2006 by Ellen from Naperville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful, well kept grounds.
• Difficult to find our way around the first night, it was quite dark.

“Nice resort with beautiful grounds. The pools looked inviting. We enjoyed the breakfast buffets. The room was quite comfortable.”

Mar 7, 2006 by Lee from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Fun nine-hole golf course, Starbucks in the bar.
• No criticism.

“We've stayed there before. It is a good, old, resort, starting to show its age in the rooms.”

Mar 7, 2006 by Kate from Lockport, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Every single person we interacted with was simply excellent.
• The only restaurant available for dinner was extremely expensive, even for a resort.

“A lovely resort with great views of the mountains and desert. Lots of flowers and green grass on-site to go along with the warm sunny weather. The wait staff in the restaurants were exceptional. We took the sunset horseback ride and the views were wonderful. The room itself was plenty large enough for three adults. You will need a car to get anywhere else in Tucson. The baseball park is up to an hour away, depending on traffic.”

Mar 6, 2006 by Art from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Beautiful buildings and grounds nice rooms.
• Coldness of staff, restaurants appeared bland, doing loud grounds work early.

“Beautiful place needs to spiff up restaurant areas and menus.”

1 of 1 people found this review helpful.

Feb 28, 2006 by Max from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Nice older hotel, great location near the mountains.
• Rooms need updating, furniture and equipment is dated.

“It is a bit far from Tucson and the highway but the location at the bottom of the mountains is nice. Staff is friendly. Rooms and the hotel overall are in need of an update.”

Feb 26, 2006 by Kelli from Millville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds were well kept and beautiful! Definitely an amazing place to relax, unwind and have a frozen drink by the pool overlooking the mountains.
• The room that I was in was mediocre for a resort. It was just a normal room but the view was incredible.

“The hotel was really nice. Plenty of gift shopping, nice restaurants, beautiful views and a pool side bar. The people were pleasant and the room service was outstanding! It also has a well stocked mini fridge. Being outside and right near a mountain was also very nice. I really liked this hotel.”

Feb 24, 2006 by Mary from Reston, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[7]

• The 143 ft. waterslide was great fun.
• The concierge and front desk staff were incompetent..

“I stayed at four elite properties in Southern Arizona over two weeks in February 2006, and with the exception of the Hilton El Conquistador's 143 ft. waterside, fantastic shower pressure, Bridget the aerobics instructor and Tessa at the pool bar, the others beat it out hands down. Upon check-in, I was greeted by a sallow desk clerk who confessed she'd thrown up 6 times that day. Being a mother of 4, I felt sorry for her and just took my key without the usual hotel queries, but the management should not have let her be there. Hence, I was not given my preferred guest benefits till I asked the next day. That clerk told me many of the staff were sick and continuing to come to work. Tessa at the pool bar was a phenomenal hostess, and she made my time there relaxing and quite fun. The plastic chairs are pedestrian in comparison to other hotel's cushy patio furniture. The restaurant breakfast buffet was average and overpriced, so I did not even venture to the other restaurants, where even simple Mexican food was in the $20-$30 a plate range. The majority of fitness classes were at the country club 4 miles away, and Bridget the lively aerobics instructor, was worth the drive. However, no mention of this distance was made in the hotel literature. The rooms are cookie cutter small with tiny closets, but there was a nice view of the pool complex and mountains from the balcony of the top floor of the tallest building in which I stayed. Other floors did not have very nice views so ask for the 5th floor only. The place is old and furnishings are stale too. The concierge kept saying "I have no idea" as her mantra. Maybe I'd been spoiled elsewhere in Tucson, particularly by Johnnie at the Omni, but this woman did not even know how to direct me to a downtown walking tour. Pathetic. The focus is on golf, which I do not play, and I was told horseback riding was limited to slow walking, so I was less than enthusiastic after having loped through the mountains at a dude ranch. ”

1 of 1 people found this review helpful.

Feb 23, 2006 by Stanley from Placentia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff seemed to be very responsive.
• Not enough handicap parking, or parking in general.

“Attractive rooms. The sunrise cafe has very good food, overall the amenities were pleasant and attractive. The staff is friendly and attentive.”