User Reviews for Hilton Tucson El Conquistador Golf and Tennis Resort

Research User Reviews for Hilton Tucson El Conquistador Golf and Tennis Resort (1-20 of 86)

• Add Your Own Review »

Sep 10, 2008 by Tatyana from Tempe, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Views are phenomenal!
• Carpet, trim, wall coverings - a bit drab and dated.

“The views, pool, grounds were fantastic! However, this is more of a family hotel, expect your hair to be all messed up by the kids jumping in the pool. The floors and trim, wallpaper/paint all seemed a bit dated. The hotel is very clean, nice beds, nice bathrooms, I like the toiletries except for the shear butter kind of weird soap. However, they could clean the pools a tad more often. Great price and very safe for kids, good security. I swam at 1 am and felt safe. Lobby is very nice, staff was extremely nice, friendly, care about customers!”

Aug 23, 2008 by Robin from Kingman, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, spacious, beautiful lots to do.
• Parking was a little tight.

“Resort getaway right outside Tucson.”

Aug 18, 2008 by Terrie from Las Cruces, NM
Overall Rating: 3
Cleanliness:[8] • Staff:[6] • Location:[7]

• The view.
• Difficult handicap access.

“Room was smaller than expected. Hastily decorated, many areas not handicap accessible. Views were beautiful but resort was very crowded. Pool area was excellent. Amenities in room were not up to par with the resort name. Lobby area was dark and not inviting. We did not discover their nice gift shop until we checked out.”

Aug 6, 2008 by Valor from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great grounds and surrounding area.
• The thermostat was motion controlled.

“Great resort! The check-in clerk was friendly and seemed genuinely happy to see us, the bed was comfortable, the room clean (and large!). The water bottles were, however, a little overpriced at $4.80.”

Jul 9, 2008 by Robert from Palm Springs, CA
Overall Rating: 7
Cleanliness:[6] • Location:[7]

• The food was better than average.
• The common areas got quite dirty.

“I was looking for a 4th of July get away. Turns out this was a destination resort that attracted many families and tons and tons of children. I would not have chosen this hotel had I any idea of the number of kids and families. You could not get near the pools - they were full of screaming children.”

Jul 8, 2008 by Amy from Tucson, AZ
Overall Rating: 1
Cleanliness:[6] • Staff:[9] • Location:[8]

• Staff was friendly.
• Too noisy. We had a horrible couple of nights because of noise.

“The hotel staff was friendly, but the noise was unbearable. When we complained, nothing happened. The guests in the room next to ours kept coming in and out of their room all night long. They were loud and we had no relief. In addition, our daughter acquired an ear infection from the pool water. It was a miserable stay.”

Jun 2, 2008 by Mike from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• The landscaping and lobby were very nice.
• The carpet in the rooms need updating.

“Overall a nice place to stay. A pool for adults only would be nice. The carpet in the rooms seems dated. Bathroom was nice and seemed recently updated. Lobby and landscaping were beautiful.”

Apr 15, 2008 by Peter from West Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful grounds, pool, "last territory" steakhouse fantastic.
• No negatives.

“A resort hotel, with beautiful pool area and gardens, great restaurant choices, nice shops - my wife bought a skirt and a dress - professional quality tennis facility, with teaching, many lighted courts, 9 hole golf course at resort, another course 18 hole course nearby, in newest and best part of Tucson.”

Apr 9, 2008 by James from Middletown, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spectacular location.
• Nickel and dime you for everything.

“The El Conquistador was likely a spectacular hotel once, but has long since begun to show its age. The rooms are dark (not helped by the insistence on using those horrid bulbs in all lamps), and, in many cases, face the wrong direction (no natural light permeated our pool facing room). Plus, the $10 per diem charge for internet access, $4 bottles of water (not including the 20% charge for in-room dining), and "no outside food or drink" rules are just insulting at a resort that purports to be among Tucson's best. Overall, nice, but nothing special.”

Mar 16, 2008 by Henry from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Its desert foothills setting and intimate rooms with great views.
• A bit isolated.

“Luxurious, attractive and well-run.”

Feb 21, 2008 by Michelle from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The surroundings and view were exceptional.
• I don't care for Tucson but that isn't the hotels fault

“The Hilton in north Tucson is a nice place to stay no matter what you are there for. It can accommodate any traveler. The surroundings and wildlife make you forget where you are.”

Feb 8, 2008 by Jeremy from Marysville, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was set in a very relaxing out of the city location.
• The rooms were slightly dated.

“My wife and I traveled to Tucson for the first time for a wedding and did not get to spend as much time at the hotel as we may have liked. However, what we did experience was good. The positives: the staff was extremely friendly and helpful, the parking was great (even though there was a huge convention going on and other reviews had said the parking was a problem, it was not), the golf was amazing, and you must see the bull. The negatives: the rooms were not 4 star quality (slightly dated, will probably need a remodel soon), and the lounge/restaurants were on the pricey side.”

Jan 31, 2008 by Rj from Staunton, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[4]

• Beautiful setting, large, well appointed rooms.
• Far north of Tuscon.

“Beautiful property about 10-15 miles north of Tucson.”

Jan 30, 2008 by David from Phoenix, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Very nice.
• Nothing.

“Very nice place to stay, highly recommended.”

Jan 29, 2008 by Melodie from Cave Creek, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful setting & great views from the mountain.
• Decor a little older.

“Just a few hours from Phoenix. A great place to get away for a few days. Several pools & spas. Nice restaurants & lounge. A Business Center for convenience of checking emails. Great views! Close to shopping.”

Jan 27, 2008 by Robert from Twin Lakes, CO
Overall Rating: 4
Cleanliness:[2] • Staff:[7] • Location:[5]

• Friendly personnel.
• Dirty and smelly room, closet door fell off, changed room due to smell.

“In dire need of modernization and furniture replacement. Expensive for what you get.”

Dec 30, 2007 by Chris from Glendale, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Beds were great and bathrooms very nice.
• Hallways, walls looked a bit rundown, frumpy.

“Outdated and a bit worn, the property is huge (pools, landscaping, golf course, etc) and the rooms are large and clean. While furnishings and bathrooms are resort quality (great bed, great towels), watch out for "mountain" views that face parking lots (pool views are great) and stay away from room service! If you get a good price, this "twilight zone" flashback to the early 80's Mega resort style can be a great if Kitchen deal.”

Dec 26, 2007 by Jose from Hermosillo, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful grounds.
• The room could be updated!

“What a beautiful hotel. The grounds are absolutely beautiful and the pool great, to bad it is not summertime. The staff was wonderful. It is a bit far from town but well worth it. Our room and that wing of rooms could use a good renovation but the beds were wonderful and the room was good sized. We want to go back in the summertime to take advantage of the beautiful pool area!”

Nov 22, 2007 by Robert from Bellaire, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great views. Great place for R & R.
• Bathrooms a little small.

“This resort is an outstanding value for the price. I have stayed there 3 times and hope to take my family there in the spring. This resort has all the luxuries plus great views of the mountains. The restaurants provide great food and the service is great. With or without kids, this place is a treat.”

Oct 20, 2007 by Mary from Oro Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The desert beauty and the sincere friendliness of the staff.
• That I had to leave.

“An absolute lovely, beautiful desert resort.”

Sep 20, 2007 by Karen from San Gabriel, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent staff, willingly helpful and pleasant. Very clean and tidy grounds.
• Parking arrangements.

“I was most impressed by the quality of the staff. They were available if needed but not noticeable if you didn't. No garish uniforms, they blend in with the guests but are Johnny on the spot if needed and generally pleasant. The grounds are immaculate and well tended. It is a very pleasant place to stay in a lovely setting.”

Sep 19, 2007 by Gordon from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and location.

“We would recommend the hotel to family and friends.”

Sep 3, 2007 by Martha from Yuma, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Lovely grounds and wildlife.
• Substandard room.

“Room with 2 queen beds. Substandard quality for what I believe a 5 star should be. The grounds were exceptional. Beautiful, wildlife abundant, views drop dead gorgeous wish the exterior met the interior.”

Aug 29, 2007 by Dianne from Peoria, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The atmosphere of the grounds was very pretty.
• Not overly impressed with the staff.

“The grounds were pretty however, the staff was not overly friendly nor were they very open to trying to accommodate requests that did not fit into their standard guidelines.”

Aug 29, 2007 by Peter from Phoenix, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[9]

• The pool was nice.
• Room was tired, dirty, and needed a refurnishing.

“Pathetic hotel shouldn't have the rating it currently holds. Dirty and wet carpets, bugs, rusted bathtub.”

Aug 22, 2007 by Karen from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, comfortable, and pleasant. Pool was great! Restaurant service was amazing.
• Construction on the highway made it difficult to get to the hotel easily.

“I think this might have been our best experience thus far. The room was great-clean, comfortable, and pleasant. The beds and bedding were extremely comfortable. The hotel grounds were well kept up. The pool was relaxing. We ate in the restaurant and the food was great and the service was outstanding. All of these things made for a very enjoyable experience. I highly recommend this hotel and hope to stay there again.”

Aug 15, 2007 by Denise from Phoenix, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• Rooms were remodeled and nice.
• Food & beverage services.

“We found the Food & Beverage services to be very restrictive, and the choices were limited. Especially room service. We ate at all the available outlets, and the food wasn't very good. The hotel itself was very nice. Our rooms were nice and clean with the exception of the bathroom door which had severe water damage from the shower.”

Aug 15, 2007 by Chad from Peoria, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful landscaping, friendly staff, and wonderful facilities.
• All the facilities (tennis, fitness center, etc.) Were only available at an additional cost.

“The experience we had at this resort was wonderful from the beginning all the way to the end. The staff was very accommodating when we checked in and the room was beautiful. I would definitely stay at this resort in the future.”

May 29, 2007 by Susie from Glendale, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The pool was great for kids.
• The room above was noisy-not the fault of the resort.

“Unfortunately, didn't spend much time at the resort. We had family obligations. Wish we would have had more time. Overall the experience was great.”

May 28, 2007 by Tami from Toltec, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The decor, privacy, friendliness.
• NA.

“Friendly staff, clean, quiet, relaxing. Would highly recommend to all types of travelers.”

May 23, 2007 by Ian from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place for a getaway.
• I liked everything.

“Keep up the good work.”

Apr 22, 2007 by Susan from Los Altos, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[1]

• The resort was lovely. It should be a destination resort.
• It is in the middle of nowhere.

“The hotel was lovely. Its location is more suitable for a destination resort than for an overnight business traveler.”

Apr 14, 2007 by Walter from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room, clean, great bed, excellent staff, great stay.
• I didn't find anything that I didn't like.

“Highly recommend this hotel, room was great, bed was very comfortable, beautiful location away from downtown, staff was friendly and helpful, overall our stay was excellent, we only wish we had more time to stay. Can't comment on parking issues mentioned in other reviews because we used valet service, which we thought was worth the money. Will stay there again when we're down in Tucson.”

Mar 18, 2007 by Michelle from Kingman, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Large comfortable room.
• Noise from kids running upstairs.

“We enjoyed this resort in Tucson. We hope we are able to stay here again. Unfortunately, it was during spring break, no opportunity for peace and quiet.”

Mar 17, 2007 by Terri from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful surroundings.
• An uphill walk to the pool.

“Very pleasant staff and facility.”

Mar 12, 2007 by Linda from Safford, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great staff and excellent pool facilities.
• Food at the steak house was not good and very expensive.

“Enjoyed our stay here, need to relax the rules about food etc. Essentials on hand at the hotel were too expensive, i.e.: can of coke for! I would love to stay there again, the pool and surrounding area was great.”

Mar 10, 2007 by Glenn from Prescott, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Grounds and public areas were beautiful.
• The room was not exceptional for a 4 star hotel.

“The grounds and public areas were exceptional and very elegant. The room was smaller than expected and not very elaborate.”

1 of 1 people found this review helpful.

Mar 4, 2007 by Mike from Lawrenceville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a resort at a price they accepted.

“Good business resort that's also great for families at the right price.”

Mar 1, 2007 by Whitney from Brunswick, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[5]

• The grounds were very beautiful.
• The service was awful.

“How can me begin.1. Food not cooked well sent back but still charged for coffee2. Not enough towels. 3 towels for 2 guests3. Not enough shampoo 4. I clean off the hair dryer5. No extra roll of tp6. The staff was not friendly and my breakfast almost ended up in my lap. The strawberry hit the floor and the other breakfast was cold7. No body cared even when we spoke about this.”

1 of 1 people found this review helpful.

Feb 26, 2007 by Martin from Buckeye, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Nothing.

“Great hotel with all the amenities you can get!”

Feb 20, 2007 by Dana M. from Fairacres, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Manager was very helpful in finding an address for us.
• Wish the pool-hot tub were closer.

“Nice experience.”

Feb 20, 2007 by Matthias from Mountain Green, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Beautiful setting.
• It was inconvenient to get to our room, because it was located in one of the remote buildings.

“Beautiful & clean hotel in great setting in ore valley (north-east of Tucson) w/ golf course surrounding it. Inconvenient for business travelers to downtown Tucson but perfect for golf outing w/ customers. Large rooms; friendly staff. Wish we could have stayed longer.”

1 of 1 people found this review helpful.

Feb 19, 2007 by Bill from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[3]

• Full service resort.
• Too far from Tucson for business traveler.

“Beautiful property in scenic mountain canyon setting with great sunsets! Very surprised at how low the occupancy considering this is beginning of peak season.”

Feb 12, 2007 by Lori from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Awesome location-remodeled and beautiful.
• Front desk staff slightly less then warm.

“This hotel is everything and more you expect from a Hilton. Beautiful rooms- very clean- unbeatable views and location. I would stay here again and again-great facilities and food.”

Dec 27, 2006 by Nancy from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and facilities.
• Housekeeping came and knocked on the door at 8am every morning and woke us up!

“We all enjoyed our stay at the el conquistador very much. Good location, great facilities, friendly, helpful staff. The only negative was if you didn't put the do not disturb sign on your door every night; housekeeping would wake you up every morning at 8am to see if they could clean your room. Who gets up at 8am while on vacation for crying out loud!”

Oct 16, 2006 by Glenn from Poway, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[10] • Location:[2]

• Staff was very helpful.
• Location was too isolated, parking limited, fees for everything.

“The rooms were OK - wish there would've been a refrigerator other than the mini-bar. Parking was very limited and walks to the room were too far. Valet parking took up half the available parking. I had to park about 1/4 mile from my room one evening there was a party in the hotel. The location is very isolated -- if you never plan to leave the hotel its OK, otherwise, long drive to anywhere. Too many extra fees. Charge per day for the exercise room, charge per day for wireless internet access with a weak signal. I go to Tucson for business and will stay elsewhere next time.”

Sep 27, 2006 by William from Peoria, AZ
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[8]

• Beautiful resort surroundings and all the amenities.
• Black mold in air ventilations, poor response from staff.

“Outstanding pool and tennis courts. However, the room smelled musty leading our family to discover black mold covering air ventilation and staining ceiling. Less than enthusiastic response from housekeeper, who did not notify management. Forced to complain to front desk, not the type of service one would expect from a "five star resort". The front desk was rather clueless to the meaning of "exceptional customer service".”

Sep 27, 2006 by Jay from Glendora, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• It had a great location and a family friendly atmosphere.
• All great.

“All around excellent.”

0 of 1 people found this review helpful.

Aug 10, 2006 by Fred ". from Albuquerque, NM
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Physical layout, view, pool, food, room service.
• On two occasions, I was turned down for insubstantial special requests.

“Formerly run by Sheraton, El Conquistador has immaculate and challenging golf courses, fantastic views of the Catalina Mountains. A well run family-with-kids program and a super pool layout. The restaurants are good, except for hiring inexperience. but nice wait staff. Maintenance issues, such as the needed replacement of ""tiles"" in the pool area, are obvious, and detract from the overall experience. El Conquistador was very full and busy the time I was there quite unlike most resorts in the Southwest during the Summer. Generally speaking, El Conquistador is a fun place to stay, if not a value for the price. They have a habit, as most Hilton do, of extra charges for everything, including pool towels if not returned to the desk, workout rooms, etc. ”

Jul 13, 2006 by Kim from Tucson, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The hotels has beautiful views.
• Fee for work out facility.

“The hotel is expensive (Fee to use health facility, fee for late check out, fee for newspaper), and the rooms need to be updated. I have stayed in much nicer accommodations in Tucson for less.”