User Reviews for Holiday Inn Great Falls

Research User Reviews for Holiday Inn Great Falls (1-20 of 34)

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Dec 1, 2009 by Jayne from Taber,Canada
Overall Rating: 8

• The lobby
  and rooms were clean
  and decor was pleasing.

“This hotel was comfortable and clean. The staff is friendly and helpful.”

Oct 8, 2009 by Len from Edmonton,Canada
Overall Rating: 9

“Lobby was under construction.”

Aug 5, 2009 by Frank from Victor,MT
Overall Rating: 4

• Staff.
• Not clean, looking old.

“I have stayed 4 or 5 times at this hotel and this is the first time I have been disapointed. Room was not clean, check in time was late and inforced. hot tub out of service. Showing it's age. Food, drinks and staff were good.”

Jul 12, 2009 by Sheena from Queen Creek,AZ
Overall Rating: 8

• location and staff....new beds!
• bathroom not renuvated yet - very small

“great staff and location is good. they are renuvating and have replaced all the beds first. awesome night's sleep.”

Mar 5, 2009 by Robert from Bozeman,MT
Overall Rating: 0

• Location.
• Elevators were old, slow and noisy.

“It's adequate.”

Sep 25, 2008 by PHIL
Overall Rating: 9

• Restaurant service less than impressive - delay in seating for breakfast.

“Friendly.”

Aug 26, 2008 by Cheri from Calgary, AB CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• The pool.
• NA.

“The bathroom, needed to have the ceiling replastered as it was falling off. The rooms were clean however the beds were too soft, springy. We thought pool side meant opening onto the pool deck, not one floor up and looking into the pool area. The wait staff in the restaurant were friendly and fast. Easy location to get around Great Falls. Would probably stay there again, as the price was reasonable with a family.”

Aug 26, 2008 by Lynda from Lewiston, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Triple sheets on the beds is a huge plus for me.
• Room could have been a little better scrubbed.

“We were pleasantly surprised at the accommodations. The rooms are large and comfortable and the bed was very nice; the triple sheets on the bed are wonderful; wish every hotel did that. The hotel is conveniently located. Our room, and the hotel in general seemed clean enough but certainly not scrubbed to my standards; ice bucket was sticky; hair dryer, switch plates, etc. hadn't been wiped down - the little things that I notice. We'd stay there again.”

Aug 21, 2008 by Sherry from Calgary, AB CA
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[7]

• Staff was friendly and responded to our requests promptly.
• We paid extra to have access to an indoor pool and couldn't use it. The roll-away cot was ancient, my 10 year old refused to sleep on it.

“My husband was kept awake the entire night by a swooshing sound in the walls. I ended up with a bad back from sleeping on the roll away cot, my son refused to sleep on (he said he could feel the bars in his back). The food was okay and the staff was very friendly. This definitely is not a 3-star hotel because although they have the pool and exercise room neither is adequate for the hotel size.”

Aug 20, 2008 by Brad from Calgary, AB CA
Overall Rating: 7
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location only is good.
• Staff member was rude on the phone, needs to be renovated to make it 4 star.

“The restaurant needs more staff food was ok, the wait was terrible, the pool floor looks dirty, the doors to your rooms feel like you could break them in. When we called, the staff member was very rude to us, would not give us anything when we asked i.e, upgrade, breakfast, etc. Will probably not stay here again.”

Aug 20, 2008 by Jacqueline from Red Deer, AB CA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• Easy to locate, nice size rooms.
• Not enough restaurant staff, old dirty looking rugs, no complimentary breakfast.

“Hotel staff was friendly and helpful. The beds and pillows were very comfortable. Needs to be updated as far decor goes, rugs were dirty looking and old especially in the restaurant.”

Jul 17, 2008 by Joanna from Las Vegas, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Good location.
• Too country themed.

“This hotel met its purpose: clean room to sleep in. The star rating would probably be just a 2.”

Jul 8, 2008 by Mindy from Las Vegas, NV
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• We loved the size of the room and the lobby was huge and open to sit in.
• The boiler broke so we had no hot water, but they allowed a late check out to compensate.

“The room was fairly large (1 king). Nice pool, good for children. The staff was friendly and accommodating when the boiler broke and we had no hot water. They allowed a late check out with no problems. The boiler was fixed before we had to check out so we had a hot shower. The lobby is gorgeous and very inviting. Nice waterfall with wild life presentation in the main lobby, which scales up at least 6 stories.”

May 25, 2008 by John from Missoula, MT
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[8]

• Good location.
• Loud, run down, no management on weekends.

“I had a broken leg on crutches and they put me in the furthest possible room from the elevator. Guests were extremely loud and the only time the staff did anything was when I had to call the desk and complain.”

Feb 28, 2008 by Chip from East Helena, MT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and comfortable.
• Many unsupervised young kids in the pool. Hotel should have checked in there more often.

“This Holiday Inn is clean, comfortable, attractive and we found all the employees we dealt with very friendly. My only complaint would be that they monitor their pool better if for no other reason than for their own liability. There were as many as 15-20 small kids (under 10 years) in there with no supervision.”

Dec 18, 2007 by Beth from Chinook, MT
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Lobby was pleasing to the eye.
• Breakfast not included a microwave.

“It was clean and comfortable. For a three star hotel, not too many amenities. No coffee in the lobby, no continental breakfast, no microwave in room. Had to walk to 2nd floor business center, even then, the room was locked.”

Dec 12, 2007 by Sheila from Three Hills, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quiet, clean, comfortable, convenient.
• Nothing. Loved it.

“Great place to stay in great falls. Close to shopping. Nice pool and work out room. The staff was friendly and the facility was very pleasant.”

Dec 10, 2007 by Jacob from Missoula, MT
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[9]

• Location was great and the parking lot was well lit.
• Dirty toilet, TV channels had static, and pool caused skin rash.

“We got an excellent price but the hotel was somewhat decrepit. The restaurant was over priced considering the quality of the food.”

Nov 8, 2007 by Linda from Goleta, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The entrance was spectacular (lobby).
• Not enough light in the corner of our room, hard to read.

“We enjoyed our stay. A very busy place. Nice rooms and restaurant. Pleasant employees always helpful. Hotel was a nice place to stay.”

Nov 1, 2007 by Deb H. from Vulcan, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Older but clean, well kept. Staff is a+ excellent.
• Needed more coffee supplies in rooms & real cups.

“An older hotel (not really old) but well kept and clean. We were very impressed with the friendliness and helpfulness of the staff. They were excellent, I cannot say enough. We would definitely recommend this hotel.”

Oct 31, 2007 by Heather from Lethbridge, AB CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• The hot tub.
• Messy.

“Our room was dirty, the staff didnt really care. Our a/c in the room broke down at 11:30pm and started emitting a foul smell of smoke and chemicals. We had to switch rooms this late at night and were not even offered an apology or anything. We asked to speak to the manager; no one would find him for us. The service was awful at the restaurant in the hotel. The waitress forgot an item for our breakfast, but we werent able to tell him until the end of the meal because she didnt return until then.”

Sep 1, 2007 by Carol from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Friendly people, large room, good location, nice pool.
• The water temperature in the shower fluctuated, no hot tub.

“Good value for money spent. Reception desk people were friendly and helpful. Large reception area with mountain scene. Close to shopping and restaurants. We didn't use the pool, but it looked very nice and had a large lounge area around it. We'd stay there again.”

Aug 30, 2007 by Francis from Oxford, CT
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[5]

• Location was convenient (the only thing I liked).
• Hair dryer didn't work, tub drain blocked, no ice machine, no way to completely close drapes.

“This hotel was vastly overrated as a 3 star hotel. We stayed at lest 6 other hotels on this trip that were much better had been. Several thins in the room didn't work. There was no ice machine working-no lobby coffee (the urn was empty and had been for some time). In general, it was more like a 1 star hotel.”

Jul 18, 2007 by Patricia from Stevensville, MT
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Breakfast was good, service was very quick!
• The television did not work, the person at the desk said that they did not know how to fix it.

“Service in the restaurant was excellent. Service at the desk was poor, the desk was unable to refer me to a restaurant for dinner and said they couldn't fix the television.”

Jul 15, 2007 by Ron from Starbuck, MB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We really enjoyed the openness of the hotel lobby area.
• It would have been nice if the bar/restaurant could have taken Canadian Exchange or if not, sent to the hotel desk for the exchange process.

“This hotel was excellent.”

Jun 28, 2007 by Massimo from Denver, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[8]

• Location.
• Pee stains on the toilet seat had to change room, dirty tub, overall not very clean.

“I personally would not stay at this hotel. Even for a hotel of lesser stars it would fail. One should not feel dirty in a room. For example, our toilet seat had drips of well you can guess. My hands got sticky after opening the refrigerator doors and the tub was unclean with someone else's body hairs. When requested they did change our room but the other room still felt dirty.”

Jun 6, 2007 by Jennifer from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good pool and location.
• The breakfast was not included in the price of the room.

“For the cost I expected breakfast to be included. I will stay at a Holiday Inn Express in the future.”

Jun 5, 2007 by Kristi from Sheppard Afb, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[9]

• It had a pool and whirlpool.
• Custodial called us even though we had a do not disturb sign on the door.

“The room did not have dvd/vcr capabilities. There was no microwave. The air conditioner didn't work. You were unable to open/close the bathroom door while on the toilet due to space. The shower water would change temperatures in the middle of the shower and burn you. The hotel charged us for the hotel twice and never returned our phone calls to let us know it was fixed. I had to call four times over the space of more than a week until I got an answer. The casino in the lounge would leave the door propped open and smoke smell would permeate the first floor. The restaurant had no waiting and great food. The front desk staff worked with us for a late check out when we didn't get out of the err with our child until right before checkout so we could get some rest first!”

May 28, 2007 by Terry from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was extremely friendly and courteous.
• Nothing.

“The holiday inn great falls offers great staff, and is very clean, easy access to just about anywhere you want to go. Would highly recommend to anyone. I plan to return to the same hotel when I go back to great falls.”

May 28, 2007 by Andree from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything!
• Would be nice to have wine glasses and real coffee cups in the rooms.

“Unbelievable service! All staff from housekeeping to front desk was beyond wonderful and eager to please. Very clean with all amenities. Loved the free use of the business centre to check emails. Great location to everything and easy access from the interstate.”

May 27, 2007 by Kathleen from Airdrie, AB CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• The hotel location was fine for the activities that we planned to attend.
• The pool was lot smaller than the pictures looked.

“The hotel was okay but there was not much for teenagers to do, it would be better with a water slide.”

Apr 26, 2007 by Mark from Butte, MT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Kids liked the lobby waterfall. Parking is very close.
• Cap took over the entire lobby.

“Decent hotel, but nothing spectacular.”

Apr 18, 2007 by Gina from Powell, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• The cleanliness and spacious rooms.
• When I called for assistance, the front desk never took care of the problem.

“The hotel is nice, and in a good location. The rooms were very roomy and comfortable.”

Jan 2, 2007 by Koral from Calgary, AB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• Very impressive lobby area & the room were quite comfortable.
• The bathroom in the room could have been a bit cleaner.

“Overall the hotel had good facilities and the staff was very accommodating. We stopped at the desk on the way out and they said that they would look after it. When I asked about our credit card imprint that they got from us at check-in the clerk said that they keep it for awhile. Hopefully all is well.”