User Reviews for Sunterra Ridge on Sedona Golf Resort

Research User Reviews for Sunterra Ridge on Sedona Golf Resort (1-20 of 32)

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Oct 17, 2009 by M from NYC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Newly renovated rooms are beautiful and overall resort experience was excellent!
• It sounds like the not yet renovated rooms are outdated and unattractive.

“I was expecting an outdated room based on room photos. However, I was put in one of the newly renovated rooms, so my experience was of a newly decorated, up-to-date room. The room was spotless, the staff was responsive and I had an amazing stay here. I was in the 1 bedroom unit and the bathroom was gargantuan, the other rooms were spacious and I just loved it. It is a timeshare and if you've never stayed at a timeshare before, you do need to be prepared, have less service at your fingertips than you do in a hotel, but this was.”

Oct 3, 2009 by Karla from Sierra Vista,AZ
Overall Rating: 2

• Location
• Room was dingy and shabby. carpet stained, couch not clean, room overall shabby feeling.

“Location was nice but the particular room we had, a studio, felt unclean. Carpet was dirty furniture shabby. Maintenance was lacking. Staff was helpful. We have had much nicer accommodations in the area for the same price. We would not want to stay there again”

Sep 26, 2009 by John from Gilbert,AZ
Overall Rating: 1

• Location.
• Poor customer service.

“While I was prepared for the hard sell already described by previous raters, I was not prepared to be stuck in a room in which the air handler began to leak water in the middle of the night. Further, the front desk staff when notified treated us poorly, as if we had caused the inconvenience, and never apologized for the experience. I had to insist to be moved to another room, it was never offered. Rather, the expectation was that we just endure the endless sound of dripping water into buckets all night.”

Sep 7, 2009 by Matt from Sandia Park,NM
Overall Rating: 9

• Great facilities.
• Attempt at Time Share Pitch.

“Beautiful facility with comfortable rooms.”

Aug 21, 2009 by Paul from Phoenix,AZ
Overall Rating: 7

• The accomodations were satisfactory and I like having a full kitchen to use during my stay.
• "Concierge" was too sales oriented and wasted our time. Could hear everything in the next room due to poor separation.

“The "concierge" was just a sales person trying to coerce us into attending a timeshare presentation. This was a huge waste of time and very annoying. The accomodations were nice enough and I liked the full kitchen. However, the bathroom could use a bathtub and the noise between rooms really needs to be addressed. We heard every word of the conversations our neighbors were having and we were subjected to their late night drinking and antics.”

Aug 20, 2009 by Allison from Mayfield Heights,OH
Overall Rating: 7

• Kitchenette

“After a long trip traveling in the car with young children, we were relieved to arrive at our hotel. However, when we were checking in, the receptionist insisted that my husband and I and our two children enter the hotel so they could initiate the sales process of a time share on their property. I requested that this be postponed since we and our children were exhausted after a long trip and she completely ignored my request and proceeded to give us her pitch on scheduling a tour of the property. I have never stayed at a time share and as a result of this visit, hope I never do. The one positive thing about this hotel was the convenience of a kitchenette and the pool was nice, although, the water was cold.”

Aug 18, 2009 by Jessica from Reno,NV
Overall Rating: 10

• The staff was friendly...
• The fact that it was 30 min out of my way.

“I really would not classify this property as a hotel. It looked like an apartment complex that they are thinking of converting into vacation homes.”

Jul 4, 2009 by David from Paso Robles,CA
Overall Rating: 1

• It had a kitchenette.
• We had to make sure the place was spotless when we left.

“It's a timeshare, not a hotel. I want a hotel, bell service, would not take risk if the trash is not in it's proper place along with the furniture. This location will receive so many complaints.”

Jul 2, 2009 by Kelly from Clintonville,WI
Overall Rating: 7

• It was close to many hiking trails.
• The high pressure sales pitch was a turn off. The walls were paper thin too.

“Overall, the experience was good. The high pressure sales as we checked in was a major turn off. The hotel was close to several hiking trails and some of our favorite restaurants.”

Jul 2, 2009 by John from Vacaville,CA
Overall Rating: 9

• Ambiance, attention to detail, excellent service.
• Nothing.

“This hotel truly captures the flavor of the southwest and balances luxury with a rustic feeling.”

Jul 1, 2009 by Darryl from Riverview,Canada
Overall Rating: 5

• Was comfortable and close to everything.
• Persons involved are very pushy to sell units and time share also having wet carpets for two days and no other room available.

“This is a great spot once you get the staff to understand that you are there for a holiday. This takes some time because you are essentially badgered during the check in process. To a tired traveler, taking 45 minutes to get in the room is way too long, especially when you are the only couple being checked in at that time. If I had to book a room in the area again I would really consider another place based solely on the persons badgering us to attend Time share meetings and sessions. Also the carpets being clean the morning we are checking in is unacceptable. Wet carpets and the smell of wet carpets are offensive.”

Jun 26, 2009 by Steve from Phoenix,AZ
Overall Rating: 7

“To find the hotel (its actually a time share), turn toward the Hilton (its a circle/roundabout). The street sign names the road to the east if you are coming from the south on I17. Parking on street does not seemed to be allowed in front of the hotel, but that might be your only alternative. Parking at check-in is problematic as guests seem to use it for the swimming pool. There is no way to get around a car parked in the check-in lane. Room are pre-assigned so you should try to call ahead if you want a 2nd floor room or some other requirement. Noise from the street is in not an issue and as with noise from the main road (3 mile away). Check in was easy and when we indicated that we were not interest in the time share preview, the front desk clerk did not push it any further. The room that we had, was decorated okay and was clean. There is a little dining table for four and the kitchen does not have a stove or cook top. So its microwave, MREs or eat out. The refrigerator was decent size and was quiet. The microwave could be used as an anchor in a storm (it was one of the largest I've seen since the Amana Radar Range) and it worked well. The P room has only one security door between the rooms and it is insufficient. The amount of space between the door and the jamb was too large. It allowed in light and sound from the other room, the door seemed to be a simple non-insulated door. Only having one door between the two rooms did not make me feel safe. Also there was no second lock on the front door. The AC was overly loud. There was no way to make the room dark as the curtain too short. The blinds on the kitchen window were also deficient in keeping the room dark at night. To shut off of the lights over the bed (the sofa was a convertible), you needed to get out of bed to shut them off. The on/off switch was at least two feet away from the bed. The facility was nicely kept. Staff was driving golf carts as early as 6.00 am and they did seem.”

Jun 25, 2009 by Michelle from Phoenix,AZ
Overall Rating: 7

• The hotel staff was friendly and told us where to eat and shop.
• The tried to push the timeshare on us.

“The price was great for a room with a kitchenette. We were looking forward to a jacuzzi tub, but it only had a shower. The hot tub also closed early so we couldn't enjoy a soak anywhere.”

Jun 22, 2009 by David from St Charles,IL
Overall Rating: 4

• The pool was clean, attractive and well tempered.
• Wet carpets in our room, no partial refund for the inconvenience.

“ This resort is located quite a distance from downtown Sedona. It is a time share style resort and we stayed in a studio. The room was fair. Some aging in the bathroom, stained wall, rusty fixture. The bed was exceptionally comfortable. The pull out couch was fine for our 2 small children. The carpets were soaking wet from cleaning. The desk staff apparently knew this and booked us into this room anyway. We left immediately after checking in for a scheduled event, upon returning the carpets were still soaked making the room uncomfortably moist and fragrant. They offered to move us however it was after 10 pm and my children were in dire need of sleep. The manager was unable to compensate us for our inconvenience, this was very frustrating. We did not get what we paid for. ”

Jun 16, 2009 by Bruce from Peoria,AZ
Overall Rating: 2

• Fridge and breakfast table were convenient.
• This room (a studio) is really for 2 adults, not for 2 adults and 2 young kids.

“The receptionist at check in is really a time share sales agent. I had to say no 4 times to a sales tour just to get my room keys!”

Jun 4, 2009 by Angji from Raymore,MO
Overall Rating: 10

• The walls were too thin for children.

“Excellent staff and very nice rooms.”

May 31, 2009 by Jerry from Portland,OR
Overall Rating: 8

• Well kept, clean, and spacious accommodations.
• Construction taking place with dumpster outside of window on one of the units.

“Very nice well managed facility. When you were traveling, however, and have limited time visiting the area, the facility should be for rest and relaxation. we were a little put off by the Diamond Resort wanted to promote a presentation for an additional reduced rate. They didn't push for our participation, but did question that they didn't understand why we wouldn't do it for the reduced rate. The comment was unnecessary. We expect to be guests, and not sales prospects, who were meant to feel like we are missing a financial opportunity.”

May 21, 2009 by Maria from North Liberty,IA
Overall Rating: 7

• It was in a beautiful place.

“This is a beautiful resort just south of Sedona.”

May 21, 2009 by Shannon from Buckeye,AZ
Overall Rating: 6

• That it was in the Sedona area.
• The rooms was not resort quality, really lacked customer service.

“This resort closely resembled a Quality Inn. Should have been updated and the customer service should be top notch. I waited over two hours for working remote, after three phone calls to the front desk. There was no coffee in the room, when I called for coffee I was told basically, that I would not receive any for the coffee maker. The rooms are outdated and lack the resort feel for the money.”

May 3, 2009 by Caroline from Burlington, VT
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[6]

• Kitchenette.
• High-pressured timeshare sales presentation and very poor and uncomfortable room with no view.

“Terrible experience at over-priced, sub-par hotel that was not resort like, with uncomfortable out of date furnishings,and view of parking lot. No housekeeping and constant pressure from staff to become owner of timeshare. The sales pitch began with a prolonged, 30 minute check in process, from which I was not released until agreed to sales tour. It took over 2 hours and was a high pressured grilling with a rude sales manager making disparaging comments when I politely declined to spend on the spot on their product. Very humiliating and actually wrecked my vacation.”

Apr 22, 2009 by Edward Norfolk from Riverside,CA
Overall Rating: 5

• When I arrived they tried to sell me a time share.

“For the first time since I've used priceline I was a bit disappointed.”

Apr 12, 2009 by Peggy from Kenmore,WA
Overall Rating: 8

• Room was very nice with cooking facilities if desired.
• It was a time share and they tried to convince us to come to a presentation of the facility.

“Very nice facility but quite a way from the main tourist areas, about 5 miles I think. It was a time share hotel and they tried quite aggressively to get us to come to a presentation.”

Mar 9, 2009 by Kris from Tempe,AZ
Overall Rating: 7

• It was in a nice area, clean and nice spa.

“The hotel was nice enough with a clean room, nice bathroom etc.”

Feb 20, 2009 by Dan from Carefree,AZ
Overall Rating: 9

• Nice place , very roomy, should be a 3 1/2 star.
• I had to listen to a sales pitch for timeshare before checking in.

“Great hotel for large group or family. Good kitchen facility and common area.”

Apr 15, 2008 by Syed from Palm Desert, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[3] • Location:[10]

• Beautiful location.
• Poor front desk attitude.

“Overall stay was good.”

Mar 6, 2008 by Alex from Scottsdale, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[6]

• Nothing.
• Timeshare employees were more interested in selling us a timeshare.

“At first the hotel seemed okay because of the nice location. Although after checking in, the employees spent the next 30 minutes trying to sell me a timeshare. Meanwhile, my wife and baby were in the car waiting for me as explained to the hostess. This would have been okay, except the room was sub par with aged furniture and far from the only working Jacuzzi and pool (the other ones were not working). Also, because this was a timeshare anything additional (such as cleaning service) was charged at $25/day.”

Sep 24, 2007 by Lynn M. from Lexington, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Has a great appearance.
• Too far away from the "uptown" area.

“This resort is surrounded by awesome scenery. If you have trouble with your knees, this is not the place to go, as there are several stairs to climb/descend to get to the room (no elevator). If you get the discounted rate, you will not get daily cleaning service.”

Sep 17, 2007 by Laura from Forest, VA
Overall Rating: 2
Cleanliness:[5] • Staff:[6] • Location:[5]

• The front desk staff was very friendly.
• The room was not nearly as nice as I expected, no real views, they charge you for internet service, the gift shop was silly. Overpriced.

“They tried to sell us a time share and were very pushy and almost desperate for a sale. They held us hostage for over 2 hours and gave us absolutely no information to take with us. Actually, they took it all out of my husbands hand when we tried to leave. The whole event screamed "scam" to me. The upper pool is out of commission. There is a huge hike to the other pool from all but maybe 12 rooms and they wouldn't let us stay in any of those. Most rooms do not have a view unless you are willing to crane your neck.”

May 9, 2007 by Jim from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Cleanliness of grounds and accommodations.
• High pressure sales pitch to get you to buy a timeshare.

“Right on a nice golf course with clean surroundings and a fair amount of privacy.”

May 2, 2007 by Gil from Upland, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[4]

• Very nice room even though it was studio.
• Pushy and rude staff. Trying to sell time shares.

“I have stayed in much nicer places with an excellent staff for far less money. Asked for 1st floor and by the pool. They said yes. When we got to the room we were on the second floor nowhere near the pool. ”

May 2, 2007 by Joel from Ladera Ranch, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to golf course.
• The kitchen had a broken utensil (wine cork remover).

“Close to the highway, yet far enough to see the red rock. Major restaurant close by (coquina rustic) that you can walk to.”

Feb 12, 2007 by Derek from Carlsbad, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice facilities, great layout with well maintained grounds.
• Room is cheaply appointed.

“Nice location in southern Sedona, though it is a decent drive to downtown. The staff was very nice though the rooms are cheaply appointed with no fireplace or bathtub (both are listed on the website).”

1 of 2 people found this review helpful.