User Reviews for Hotel Monaco Salt Lake City

Research User Reviews for Hotel Monaco Salt Lake City (1-20 of 126)

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Nov 24, 2009 by April from Magna,UT
Overall Rating: 1

• I hated this hotel.

“The room that I stayed in was extremely small. 15 x 15. The colors of the decor were extremely loud and ugly. There was a gap between the door and the door frame that allowed the light from the hallway to shine in all night. The draperies would not close all the way which left a gap of about 2 inches. So no matter how you tried to close them they did not meet, so it allowed the light from the parking garage to also shine through. I will never stay here again.”

Aug 23, 2009 by Douglas from Castle Rock,CO
Overall Rating: 9

• Clean, friendly/helpful staff. Good location.
• Small rooms.

“Well located, boutique, somewhat overpriced for size of rooms. Very friendly and helpful staff.”

Jun 13, 2009 by Elisha from Rock Springs,WY
Overall Rating: 1

• The only thing I liked about this hotel is that I got to check out and leave!
• Unpleasant experience from the valet parking to checkout.

“We were put on floor 7 which was for travelers with pets which I am allergic to. Room was very small with only a drain in the floor for a shower. Asked to be moved to another room with tub and room had dog dishes and bedding still on the floor!”

May 29, 2009 by Amanda from Wendover,UT
Overall Rating: 10

• Loved the wine hour!
• Parking sucks.

“We absolutely loved our stay at the hotel Monaco. We had a romantic room with a great view on the 12th floor. The room was beautiful and very un-hoteley (I know that's not a word!). We will stay there again!”

May 10, 2009 by Susie from Rock Springs,WY
Overall Rating: 10

• I liked the elegance and the wine reception and massage.

“It was an adventure not your ordinary hotel.”

May 6, 2009 by Reed from Rock Springs,WY
Overall Rating: 7

• The rooms were well decorated.
• No airport shuttle!

“No airport shuttle! Thats not an a 3+ upscale hotel! Had to pay an additional 30.00 for a cab to the airport that was less than 10 minutes away.”

May 4, 2009 by Tim from Long Beach,CA
Overall Rating: 1

• Noting but location.
• The hotel should not be rated 4 star. Shabby chic at best. Elevator broken, no light on bedside.

“Under construction, poorly maintained, elevators not working, lamp not replaced, old decor. terrible.”

Feb 20, 2009 by Jodie from Orem,UT
Overall Rating: 1

• The bar.
• Pretty much everything.

“This Hotel is Horrible! The room was so small about all that fit was the bed and not working TV, we had to walk sideways everywhere. When we asked the desk about the TV they said it would take too much paperwork to do so we were just out of luck. There is no pool and no hot tub. We felt so claustrophobic in that little room with no TV. I am so glad I did not have my kids! The room also comes with robes which are so hard you can't even try to put them on.”

Sep 25, 2008 by bill
Overall Rating: 10

• Very hip and unusual decor. The staff and service were excellent.

“Very good experience. The only thing I did not like about the hotel is that you had to pay for parking every night at $15.00 per night and valet parking was the only way to park your car. Positives, very clean, very hip decor in the rooms and public spaces. The staff was excellent.”

Sep 8, 2008 by Amanda from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[9]

• I liked the little touches - towels tied with bows etc. and friendly staff.
• It is right on top of a construction site!

“This hotel was lovely, well situated, and full of friendly staff. Boutique is code for small, however. And the rooms were tiny. I expect that in NYC, but in Salt Lake? There's enough room to go around! For four stars they should be larger. I did like the little touches, though, like fancy soaps, bows on various items, beautiful non-hotel curtains etc.”

Sep 8, 2008 by Michael from Dixon, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• It was very well decorated and clean.
• Construction next door. No parking close by.

“You should have a disclaimer about the construction of skyscraper next door. No wonder they had rooms available.”

Sep 3, 2008 by Michael from Ottawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel exceeded my expectations by far!

“Wow, what a refreshing experience! Something new and well above the others! There was some construction next to the hotel by this did not in any way take away from the experience. The hotel restaurant was just amazing.”

Aug 29, 2008 by Julie from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the boutique.
• You had no choice but to valet.

“Wonderful little boutique in a great location to all restaurants and activities in the downtown.”

Aug 27, 2008 by Adam from Green River, WY
Overall Rating: 0
Cleanliness:[6] • Staff:[6] • Location:[6]

• Good location in city.
• Valet parking only and no pool.

“This hotel is more for weekend getaways for the adult crowd. Not recommended for travel with children, items in room not appropriate for all age levels.”

Aug 25, 2008 by Sandy from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and the level of service was great!
• The door for the TV cabinet was a little inconvenient to the bathroom.

“The hotel was beautiful and the staff & service was absolutely perfect! The wake-up calls were a live person with a smile in their voice. Nice way to start the day.”

Aug 15, 2008 by Ralph from South Jordan, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere.
• No pool and limited parking.

“Very nice hotel, didn't want to leave the room.”

Aug 14, 2008 by Pamela from Surprise, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• It had a great location for Downtown SLC and the sites there.
• For a 4 star hotel, the bathroom was not very lavish.

“Good location, Clean, staff was friendly and helpful, valet parking available because there was not any parking near the hotel (cost $15) great food, but very expensive. All extras were very expensive and everything was extra.”

Aug 14, 2008 by Gary from Rexburg, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean & well staffed hotel.
• We were put in a room that was smaller than all other rooms we say and construction next door.

“Very nice hotel staff was friendly and very helpful. Everything was well maintained in our room nothing had to be called to have repaired.”

Aug 6, 2008 by Heidi from Blackfoot, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the decorations and the smell was great!
• The only thing that I didn't like was the room that we got was rather small, cute, but small.

“I loved the atmosphere and the help was fantastic! I would stay there again, definitely. Also they seemed to enjoy helping my friend and I out with everything, from valet to taking our bags.”

Aug 5, 2008 by Bret from Benson, UT
Overall Rating: 1
Cleanliness:[9] • Staff:[8] • Location:[1]

• It was clean.
• Poor location, I hate valet parking.

“Make our room a utility closet.”

Aug 5, 2008 by Leanna from Rock Springs, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was very comfortable.
• Small room - no in-room coffee.

“The Hotel Monaco was very nice. We had a small room with a large bathroom. The view out of our window was a parking garage. I would stay there again - but I really missed not having in-room coffee.”

Jul 31, 2008 by Richard from Kirkland, WA
Overall Rating: 2
Cleanliness:[6] • Staff:[8] • Location:[6]

• The location was excellent.
• The musty smell and physical appearance was unacceptable.

“The exterior looks bad. It looks somewhat ramshackle compared to virtually every other hotel we looked at in the area. The room was extremely small and the bed was hard. But the main problem we had with the hotel was the musty/mildew smell. After looking at the room for 3 minutes we decided to leave and find a more suitable hotel.”

Jul 18, 2008 by Rodney from Pakenham, ON CA
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[9]

• Beautiful and charming atmosphere. Great location and fantastic restaurant.
• Building next door is under construction apparently for the next year and a half.

“Initially I was assigned a Suite on the 15th Level facing the street - great view and pleasant surroundings - the frame to the bed was broken in this Suite and I was reassigned to a Suite on the 5th Level right next to a very active and noisy construction site directly outside of the Suite's windows. When I complained with the front desk I was simply blown off and told that the construction would be a reality for the next year and a half. At the time of checkout, I again expressed my disappointment.”

Jun 30, 2008 by Diane from Seal Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in a convenient location.
• The hotel's parking garage was under construction and it took the valet 10 mins to get the car.

“The room was nice. I especially enjoyed the leopard print robes and use of color in the room. It was very inviting.”

May 29, 2008 by Neal from Henderson, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Location is very convenient. Restaurant is good.
• Pretentious clients. Small rooms. No pool, valet is cramped due to construction.

“They need a pool and better parking.”

May 28, 2008 by Christopher from South Jordan, UT
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and atmosphere.
• Problems with fire alarm system made sleep impossible.

“What a gem of a hotel. Beautiful renovation of existing office building. I like the idea of recycling the structure. Some attention needed to address some of the smaller details now that the property has a few years of use behind it. Shabby is starting to show) Great staff in general, however the place didn't feel as if anyone had a sense of ownership.”

May 11, 2008 by Joane from Price, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was wonderful but particularly, the staff was awesome.
• Nothing.

“My room was beyond my expectations. The restaurant Bambara was a delightful treat and made hosting my client for dinner very special. But most of all, from the moment I drove into the entry until I was returned to my car a day later, the staff was wonderful. I will definitely make this hotel a regular for my business travel.”

May 2, 2008 by Karen from Meridian, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, staff.
• Room service prices, size of room, valet only parking.

“We stayed at the Hotel Monaco in April 2008. My husband and I had our two young children (4 and 2) and stayed for 4 days. The hotel's location is great and close to a lot of fun stuff in Downtown SLC. The staff at the Monaco was fantastic, addressing us by name when calling to the front desk for items. Whenever we asked for anything, it was always delivered very quickly and by very friendly staff members. The only cons we had were the fairly high prices of the room service with an additional $2.50 "delivery fee". Also, it was not fun to pay $15.50 per day for parking and have to tip the valets every time we needed our car because the hotel's parking is valet only. I don't have a problem tipping people, but only if I choose to use the valet parking, not if I'm required to. Other than those couple of high-priced items, we loved the Hotel Monaco and had a really great time! P.S. FYI: The Hotel Monaco is a pet-friendly hotel!”

Apr 13, 2008 by Colleen from Gilbert, AZ
Overall Rating: 4
Cleanliness:[10] • Staff:[2] • Location:[10]

• Good location, decorated cute.
• The hotel staff.

“We enjoyed the look of the hotel. It was clean and comfortable and decorated in a fun manner. The close proximity to the TRAX Station was convenient. However, the staff needs some better customer service skills. Especially the night staff. The fire alarm malfunctioned and went off for about 20 minutes at approximately 11:00 pm at night, causing people to come out of their rooms and worry that there was a fire. There was no staff attempting to reassure guests in the hallways or down in the lobby. Instead, just the rude clerk at the front desk stating it was a malfunction. No apologies and little reassurance especially as the fire department did arrive shortly thereafter with lights and sirens. The next morning at checkout no one apologized for the inconvenience or anything. They just acted like it didn't happen and when I brought it up they just brushed my comments aside and said nothing. I didn't think any of the staff rose to the 4 diamond level of service.”

Apr 3, 2008 by Lori from Annville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very accommodating and the hotel had a very attractive decor.
• Did not like the fact that there was the valet parking option only.

“The hotel was great! I was there for fun and relaxation. I enjoyed the happy hour in the evening with the chair massages. The staff was friendly and accommodating. The only negative thing I can say is there was no public parking, valet services became expensive between the daily fee and tips.”

Mar 27, 2008 by Denise from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great selection of free newspapers; excellent valet service.
• Rooms are on the small side. No hot tub or pool.

“This hotel provides a great base for skiing multiple areas around SLC. The staff is extremely gracious, and the little extras like good free newspapers and the daily wine hour.”

Mar 5, 2008 by Aileen from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is a very comfortable relaxing hotel, especially after coming in from the snow.
• Water was too hot always had to remember to turn on cold first not to burn also construction outside window.

“Excellent hotel close to walking distance to downtown sites. Relaxing fireplace in lobby. Very clean.”

Feb 12, 2008 by Lacey from Shelley, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice and comfortable.
• Not many amenities included for star rating.

“It was beautiful and clean. Could be updated a bit. Bathroom door was slider and had no lock. Not many amenities included.”

Feb 12, 2008 by Rick from Price, UT
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location and restaurant.
• Very SMALL room.

“The bathroom cold water faucet leaked badly when on and the sink would not drain. On the positive side, the restaurant (Bambara) had an excellent breakfast menu/food.”

Feb 12, 2008 by Jerry from Parowan, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Additional fee for parking.

“Good location in Downtown SLC, we have stayed in other hotels in the immediate area and felt that Hotel Monaco held their own in quality and service with a lower price that others in the area charge. The PM cocktail reception and complementary massage was a bonus for those who drink. Morning coffee service in lobby was tasty and appreciated.”

Feb 12, 2008 by Tracy from Tremonton, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Unique.
• No self parking, valet only.

“The decor was different and fun. Very nice. The staff were very helpful.”

Feb 7, 2008 by Tony from Pocatello, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful, clean rooms.
• Parking--Valet only available @ $15.50/night.

“Excellent--4 star all the way. Only Valet parking is available, which costs more, and quite inconvenient.”

Jan 30, 2008 by Tom from Mountain View, WY
Overall Rating: 1
Cleanliness:[8] • Staff:[7] • Location:[7]

• Nothing.
• This hotel has a tendency to double bill your credit card.

“They like to charge you for services that you did not receive.”

Jan 24, 2008 by Nanette from Kaysville, UT
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[5]

• It was beautiful and very clean.
• There was no where to park so valet parking was a must which was $16.

“My husband sent me to get a good night sleep after being up with sick twin babies for 4 nights. There was a beeping sound in my room all night. My children fell asleep so I didn't want to wake them by calling the desk. I didn't sleep a wink. I went home feeling sick and exhausted. When I told the front desk when I checked out they just said I should have called during the night.”

Jan 15, 2008 by Sarah from Green River, WY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The food was amazing. Worth the room service price.
• Daughter was disappointed that there was no pool.

“Very clean. Staff was excellent. The food was amazing. Very enjoyable stay!”

Jan 5, 2008 by Karen from Logan, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is just lovely, clean and well maintained; quiet!
• Nothing negative to report.

“This is a great boutique hotel located in the center of downtown SLC. Only problem is construction on the south part of the building so this part of the building can be noisy.”

Jan 4, 2008 by Brian from Truckee, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Unique, fun, and eclectic design coupled with luxury comforts in the bed and location bath goodies.
• No sauna or hot tub.

“Fun place to stay which pushes beyond the bounds of the typical big chain, top-tier hotels. Not your typical Hilton or Hyatt. Great location in historic building filled with friendly staff.”

Jan 3, 2008 by Katie from Pocatello, ID
Overall Rating: 10
Staff:[9] • Location:[10]

• I liked the decor, the location, and the atmosphere.
• No parking.

“It is a beautiful hotel and is located very conveniently for shopping and other attractions.”

Dec 19, 2007 by Jeff from Chubbuck, ID
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[10]

• Good staff.
• Very tiny rooms. Wasn't well cleaned.

“There was no parking, so you have to use valet. The room had an empty malt liquor bottle in it. The room was very tiny and the decorations were not attractive. Definitely wasn't my favorite hotel and didn't merit its star review.”

Dec 6, 2007 by Scott from Huntington Beach, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[5]

• The gym has free weights, I like that.
• Expensive valet parking, no internet, staff uneducated about local businesses, (pharmacy hours, free internet).

“This seems like a great hotel to stay at with your girlfriend or wife. The rooms are small so plan on getting out a lot. The internet was down for my whole trip making it impossible to get any work done in my hotel room. I will never stay at this hotel again on a business trip.”

Dec 6, 2007 by Kenny from Franklin, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great location and atmosphere.
• Dining cost and parking.

“Impressed with the rooms and how Friendly Staffing was. Great place! Will stay again.”

Dec 4, 2007 by Claudia from Aurora, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent room very clean.
• Had to pay additional for parking.

“Everything but the parking was excellent. The staff the restaurant and the rooms were great. But was not informed about the parking charge.”

Dec 3, 2007 by Patrick from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very trendy and nice.
• I always dislike having to valet.

“Very nice hotel. Small chain with character. Allows pets (!).”

Nov 26, 2007 by Greg from Salt Lake City, UT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, attentive staff.
• No pool, slow internet service.

“Overall a great hotel. Not my first choice for a family stay (no pool), but staff was attentive and friendly.”

Nov 21, 2007 by Kelly from Price, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very pleasant employees, cute room.
• Bed was too soft, but could be lived with. Restaurant seated 5 at 4 person table, was very uncomfortable for us.

“We enjoyed our stay at the hotel Monaco. Our 9-year-old daughter loved the 'guppy love' program. They put a black molly in a beautiful glass bowl in our room for the night. The room was comfortable, although our mattress was way too soft for our tastes. The extra little touches, such as the Kleenex folded like a flower on the top of the box in the bathroom, the upscale soaps, mints on our pillows with turndown service and the luxurious robes were all nice additions to our stay. I heard some people in the lobby complain that their room was small but we had a corner room that was spacious enough for my husband, me and our daughter. The only drawback was at breakfast we were seated at a table meant for four and we were a party of five. The wait staff turned the table sideways in the middle of the aisle and this meant that my husband and father in law were seated with their backs against the booth behind them, and my mother in law and my self were pushed up against the wall behind us. The wait staff had to actually circle around the restaurant in order to serve us, and the table was so small that our plates, cups and glasses couldn't even fit on the table. I am not sure why they chose to seat us this way. The restaurant was not even close to being busy and there was plenty of room. My husband was so uncomfortable and unhappy that he didn't order anything but coffee and ended up leaving the restaurant. We would stay at the hotel again, but probably wouldn't eat at the restaurant, although the food was good.”