User Reviews for Hilton Salt Lake City Center

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Dec 7, 2009 by Trevor from Las Vegas,NV
Overall Rating: 9

• Location is great to downtown SLC, including temple square.
• Parking $13 a day extra charge.

“The hotel was very nice and clean. The room was comfortable. The best thing for us was the location to temple square, as we were able to walk there to see the Christmas lights. The downfall is the $13/day extra parking charge to use their garage.”

Nov 30, 2009 by Jeff from Riverside,CA
Overall Rating: 10

• Loved it!

“Great and friendly staff, and a great location.”

Nov 27, 2009 by Dave from Livermore,CA
Overall Rating: 6

• Clean, convenient.
• Institutional feeling.

“Nice, clean, modern hotel. Decor and feel is somewhat institutional. It's a good place a company could hold meetings, not really a luxury destination. Desk service was somewhat slow, garage gate key didn't work first time and I had to go back to the desk. They charge for parking, charge for internet; some of the other nice hotels nearby don't.”

Nov 25, 2009 by Gunter from Saratoga Springs,UT
Overall Rating: 8

• The bar and the restaurant was perfect.

“It was a Hilton Hotel. So for business perfect. I just stayed one night. I could not enjoy everything. But I will go there any time again. The deal was great!”

Nov 16, 2009 by Rick from Las Vegas,NV
Overall Rating: 9

• Bell man was very helpful.
• Express check in machine malfunctioned after 8 minutes of trying.

“Way too much for valet parking. Should consider offering Olive Garden as room service since they are in the same parking lot.”

Oct 14, 2009 by Jake from Sparks,NV
Overall Rating: 9

• This hotel had the friendliest and most helpful staff we have seen in quite a while.

“Very professionally run facility. Staff went out of their way to accommodate and make sure guests were taken care of. Prices were as negotiated, with no surprise facility fees. Rooms were very nice and modern.”

Oct 13, 2009 by Lorrie from Syracuse,UT
Overall Rating: 9

• Very clean.
• Could hear conversations in other rooms/showers/hall noise.

“We thought it was a good experience. Would definitely get a room with a king size bed next time. Beds were small.”

Oct 12, 2009 by Christine from Anchorage,AK
Overall Rating: 8

• Location and friendly staff.
• Guest rooms need to be updated, the wallpaper is old and peeling.

“Nice staff, great location right to Downtown.”

Oct 3, 2009 by Pauli from Vernal,UT
Overall Rating: 10

• The staff was exstremely nice. The service was over the top.
• I liked everything.

“I feel that the hotel went above and beyond to make me and my husband feel comfortable and treated.”

Oct 2, 2009 by Shirley from Idaho Falls,ID
Overall Rating: 5

• Nice location downtown.
• Room was not clean.

“Our room had gross patches on the ceiling and the bathroom had dried goobers stuck to the wall. The location was nice but overall the experience was a let down.”

Sep 30, 2009 by Peter from Peterborough,Canada
Overall Rating: 9

• Convenient location to Convention Center.
• Had to pay for Internet access and parking was very expensive.

“Excellent location, rooms very roomy and clean- excellent pool and hot-tub facilities. Found restaurant prices a big high- also had to pay to airport shuttle services both ways and each passenger ie: my wife and I had to pay $16 each to and from the airport. Felt the Hotel should have provided airport shuttle service and also Internet service.”

Sep 30, 2009 by Kaye from Idaho Falls,ID
Overall Rating: 9

• I liked the way I was treated when I got to the hotel.

“I was very impressed with the overall experience. The valet was very helpful; the person at the check in counter was great. She was very nice and helpful. The room was nice as well.”

Sep 30, 2009 by David from Pocatello,ID
Overall Rating: 6

• Close to the activity that we were attending.
• Too expensive to eat at hotel unless you didn't care what you paid.

“The room was dusty, very regular interior windows were so filthy you could not see out. This was no where near a 4 star.”

Sep 28, 2009 by Lisa from Liberal,KS
Overall Rating: 5

• Good location.
• No room service after 10:30 restaurant closed at 10 even on weekend nights toilet didn't work bathtub clogged air conditioning inefficient.

“Not enough services, parking ridiculously expensive older hotel rooms somewhat rundown no room service after 10:30 PM.”

Sep 18, 2009 by Carmenccita from Etobicoke,Canada
Overall Rating: 6

• Close proximity to where the action happens.
• Housekeeping and reception not star quality.

“Great hotel at the price I paid, however, needs to pay attention to basic services like prompt response to any request, charming and pleasant staff especially in the reception, with Hilton's background in the hotel industry, I am surprised that staff still miss to replace basic amenities like shampoo, soap. Receptionist doesn't sound professional, business-like and pleasant. It is nice to be welcome by a warm and smiling face in a place you'll stay away from home.”

Sep 17, 2009 by Kathy from Price,UT
Overall Rating: 7

• Downtown location.
• No telephone books in room, needed magnifying mirror for older travelers in bathroom.

“Other than the lack of telephone book in room & the lack of magnifying mirror in bathroom (which I think all 3 star + should have) everything was fine. There was a slight wait upon check in, but since it was late, it wasn't too bad.”

Sep 5, 2009 by Travis from Vernal,UT
Overall Rating: 1

• There was an olive garden next door.
• I thought the room was small the fire alarm went off when I was showering.

“I would not recommend this hotel nor do I think. I will ever stay in another one.”

Aug 25, 2009 by Kory from Logan,UT
Overall Rating: 9

• The bed was extremely comfortable, excellent housekeeping staff.
• Hot tub was very dirty, staff acted bugged that we expected non-smoking

“The hotel itself was very nice and clean. The bed was amazingly comfortable. The staff acted irritated that we had requested non-smoking and stated since we did it through priceline it was simply a request and not something they should have to do. The hot tub was also very gross and the water frequently turned brown. Both of those complaints had minor effect on our stay. The housekeeping staff was excellent and complied to our needs. Excellent location.”

Jul 23, 2009 by Lisa from Wenatchee,WA
Overall Rating: 10

• Staff was OUTSTANDING

“We were traveling with both an infant and my 90 year old mother. Acommodations were fabulous for both. The staff treated my elderly mother as if she were their own grandmother...very sweet.”

Jul 13, 2009 by Terence from Surpeise,AZ
Overall Rating: 9

• Staff and dinner.
• Nothing.

“Great hotel, will use again.”

Jun 25, 2009 by Barbara from South Lake Tahoe,CA
Overall Rating: 7

• It was close to the convention center.
• The beds were small, two full size and the room had no hair dryer.

“The staff was friendly, the common areas were clean. We did not eat at the restaurants.”

May 20, 2009 by Anthony from Pocatello,ID
Overall Rating: 7

• The room had air conditioning.
• Bad parking. They charged us for internet.

“The parking was horrible. For $13 dollars a day I should be able to find a parking space in less than two hours. They charged extra for internet. They just nickle and dimmed us to death the whole time I was there.”

May 9, 2009 by DJ from Durham,NC
Overall Rating: 6

• Clean, friendly staff.
• They charged for WiFi! In 2009
  WiFi should be free, especially in a hotel like Hilton!

“My wife and I were in town for the weekend to find (and purchase) a house in Salt Lake City. This Hilton was centrally located. The staff was friendly. The rooms were clean. My only gripe was that they charged $9.99 for WiFi. I feel like this is completely unacceptable, especially for a brand as well known as Hilton. I would have expected more. On top of that, the staff had no idea of where I could go for free wireless. Hilton! Come on - you're better than that.”

Apr 30, 2009 by Bryan from Meridian,ID
Overall Rating: 8

• Room cleanliness.
• No place to eat lunch at the hotel, both the
  restaurant were
  closed.

“Parking was expensive, restaurants not on scale with the hotel.”

Apr 29, 2009 by Mary from Sant Fe,NM
Overall Rating: 8

• 3 of us would have liked daily internet- very pricey.

“Great staff- very friendly and knowledgeable. The beds were awesome, very comfy, feather pillows, and high thread count linen. The down side was super high priced internet- with 3 of us wanting to use wi- fi upon awakening each day, along with the $13.00 a day to park your own car, it would have cost more than the hotel room! Great location, okay- indoor pool, overall clean, but not 5 star luxury hotel.”

Apr 29, 2009 by Mark from Chubbuck,ID
Overall Rating: 10

• Great courteous staff, very clean, great view.
• I did not like having to pay $13.00 additional dollars to park my car in the hotels own parking.

“Hotel was easy to access from the freeway, very clean, courteous staff, nice amenities. (Pool, weight room, etc). Although I was impressed (& so were my other parties). I like having a small fridge, & or microwave.”

Apr 27, 2009 by Scott from Richfield,UT
Overall Rating: 9

• Staff was excellent. I was delighted.
• Several hairs on the bathroom floor. I was charged for self parking my vehicle over night.

“Great location. Easy access to Temple Square, Gateway, Energy Solutions, etc. I did not like having to pay for my parking at the hotel. The hotel staff was excellent. Each person I interacted with seemed genuinely invested in making our experience outshine our expectations. They succeeded.”

Apr 23, 2009 by Boyce from Vernal,UT
Overall Rating: 4

• Hotel charged additional $13 per night for parking, rooms were really small, parking next to impossible.

“I would not recommend staying at this hotel in the future. Parking was terrible for a truck and the charge to park was unreasonable for the area of location.”

Apr 22, 2009 by Kimberly from Garden City,MI
Overall Rating: 10

• Friendly and helpful staff, personalized service.
• Parking was $13 extra per night, $16 for valet. It added up after several nights.

“Excellent experience.”

Apr 20, 2009 by Lisa from Syracuse,UT
Overall Rating: 1

• The location.
• The service.

“The hotel was clean. When we took a shower it did not drain. It was late so I waited until the next morning to call the front desk and ask them to fix the problem. I was out most of the day and when I came back there was a cute note that said maintenance had fixed the problem and left us a fun little chocolate hammer. We took a shower to get ready for the evening and it still did not drain. They sent someone up to fix it again and that person could not and went to the front desk to see if they could change our room for us. They did change rooms and it was a larger room and very nice.”

Apr 19, 2009 by Gloria from Fort Macleod,Canada
Overall Rating: 10

• Everything about the stay was perfect. I will
  stay again.
• Location, it would have been nice to be closer to Temple Square.

“The concierge was the most helpful of any hotel that we have stayed in, and we have stayed in hotels from New York to California. I would recommend this hotel to all my friends and also using priceline.com. This was our first time using priceline, but I will not hesitate to do so all the time when we travel.”

Apr 17, 2009 by John from Boise,ID
Overall Rating: 4

• The bed was comfortable.
• Dirty room. Cold and over chemical pool.

“Not likely to stay here again.”

Apr 16, 2009 by Rhonda Merrill from Rigby,ID
Overall Rating: 9

• Close to most things we wanted to walk to.
• $12 charge per night for parking.

“Centrally located and easy to walk to many attractions in SLC. The hotel is clean and well cared for.”

Apr 15, 2009 by Erin from Orem,UT
Overall Rating: 2

• Location.
• ATM was out of order and no one could run a card to give cash.

“The room was fair, certainly not a 4 star and customer service/front desk was terrible.”

Apr 8, 2009 by Jane from Sandy,UT
Overall Rating: 10

• LOVED it.

“It was fantastic. We went for our 7 year anniversary and they upgraded us to a suite. It was amazing.”

Apr 3, 2009 by Eric from San Francisco,CA
Overall Rating: 6

• Location.
• Too many young children running wild at pool and in hot tub.

“This was a decent hotel. Our bath tub didn't drain well, the shower head didn't engage fully, and there was a little bit of mold on the shower curtain. When I told the staff about these problems, they promised to send someone the next day to address them. It didn't seem that that happened, although I would have expected some sort of note informing me of whatever action they had taken. Poor communication on their part. Finally, for an upscale hotel, there were far too many children running wild in the pool area and hot tub. Although I think it is important for a hotel to be family-friendly, it was really excessive in this case.”

Apr 1, 2009 by Delwyn from Driggs,ID
Overall Rating: 4

• The bed was comfortable.
• I had to pay $9.99 for WIFI, it took 40 minutes to get shampoo to the room, unfriendly staff.

“Parking was great, lobby was great, room was small, but comfortable. I had to pay extra for WiFi. I get free WiFi at my local grocery store. The bath room was dirty, also the vanity was in the same room.”

Mar 24, 2009 by Kevin from American Fork,UT
Overall Rating: 8

• The doors are not sound proof. You can hear every conversation in the hall.

“The hotel is great except for the sound proofing of the rooms. We were right by the elevator and could hear everything all night long.”

Mar 15, 2009 by Lauren from Stansbury Park,UT
Overall Rating: 10

“Great staff! When they found out that we were on our honeymoon they changed us from a basic room to a suite. Later they sent complimentary cheese cake to our room. Great hotel.”

Mar 13, 2009 by Betsy from Logan,UT
Overall Rating: 10

• The staff was extremely friendly.

“The room we asked was not available, so they suggested us to a suite for free. The room we stayed in was great!”

Mar 10, 2009 by Dianne from Vernal,UT
Overall Rating: 9

• Staff was very helpful and friendly.
• Our room didn't have certain items.

“Great place, friendly staff.”

Mar 9, 2009 by Tina from Inkom,ID
Overall Rating: 7

• When my husband lost his cell phone they quickly found it within a short time so we could be on our way.
• We were shocked about the cost of parking.

“The lobby is a show case. Everything shinny and in place. The rooms were okay. Some of the colors have not been updated. The fee for parking is $16 for Valet parking or $13 for self parking.”

Mar 8, 2009 by Gregg from Twin Falls,ID
Overall Rating: 8

• Starbucks in the lobby.
• Hate the charge of $13 for parking, no other hotel in SLC charge.

“It is a great place, but it would be best if you want to stay on budget park across the street because they really hit you hard on that price of $13.”

Mar 6, 2009 by Leighton from Rock Springs,WY
Overall Rating: 10

“Great 4 star. Convenient and luxury in one package.”

Mar 6, 2009 by Becky from Idaho Falls,ID
Overall Rating: 8

• Nice looking inside.
• No free breakfast.

“It was really no different from a comfort inn other than it was decorated really upscale. A comfort inn would have been better for us because there would have been a microwave and fridge in the room. We have a one year old so it was hard not having these appliances. I also missed the free breakfast or at least a reasonable priced breakfast. I guess the Hilton isn't the place for us.”

Feb 27, 2009 by Jaimie from North Salt Lake,UT
Overall Rating: 9

• Very upscale atmosphere.
• Difficult parking.

“The hotel was very clean and well presented, the bed was comfortable and linens were fresh.”

Feb 20, 2009 by Roman from Idaho Falls,ID
Overall Rating: 4

• Nice and clean.
• Parking cost extra and my truck will not fit in parking.

“Hotel would be great for anyone who doesn't care about paying extra to park. Or anyone who doesn't drive a full sized pick-up.”

Feb 19, 2009 by Jared from Idaho Falls,ID
Overall Rating: 1

• Convenient location
• Staff slow to respond to problems

“We were stuck in an elevator for over 20 minutes. Staff was very slow to respond to our difficulty. We are still working with them on the problem.”

Feb 19, 2009 by Russell from Logan,UT
Overall Rating: 1

• Television and remote.
• No food vending machines, swimming pool to cold, no customer service, employees trying to impress each other, not the customer.

“The swimming pool was too cold. There are no vending machines. If you get hungry in the middle of the night you are out of luck. No convenience stores nearby. The staff is more interested in impressing each other than doing customer service. Upper management is quick to say sorry, but nothing is going to change. The management and staff at this Hilton need to walk down the road a few blocks to the Marriott to see how a real hotel should be run. The management at this Hilton does a poor job at anticipating the customers needs and wants. I think what is really happening is they simply do not care about the customer.”

Feb 19, 2009 by M from Providence,UT
Overall Rating: 7

• Great hours for pool and gym area.
• Hotel is in need of a 20 year major makeover.

“I was a little let down by the 4-Star
and Hilton name on this hotel. There are several 4-Star quality Marriott's in the SLC area that offer better service with a cleaner and more up to date decor.”