User Reviews for Scottsdale Resort and Conference Center

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Aug 14, 2008 by Stan from Monarch Beach, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• It was just ok.
• Fee for use of internet and other things which I was not going to use at all.

“It was just OK and nothing exciting. Typical southwestern Mexican style decor which was very clean. Arrived late at night with 5 hours sleep and surprised about $16 charge for services which I did not wish or need, i.e. internet services, parking, etc. I did not have any car.”

Aug 12, 2008 by Patrick from New Port Richey, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The decor and the room were spacious and clean.
• The pool area was nothing special.

“The staff was very friendly. The room was very spacious, clean, and the decor was great. The hotel had a very nice appeal to it. We were not crazy about the pool area, nothing special to it. The location was nice, pretty close to Downtown Scottsdale. Would stay there again.”

Aug 12, 2008 by Candi from Pinetop, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• The beds were so comfy.
• No late check outs.

“Was told we could get a late check out of 2 or 3 pm prior to arriving. Lady at the front desk said no late check out. The hotel was not busy and it looked as if they could have put new guests in another room so we could have enjoyed the pool area and spa that day. Other than that it was a very enjoyable stay and only wished we could have enjoyed the grounds a little longer.”

Aug 12, 2008 by Jack from Gilbert, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice area. Tipped staff is friendly.
• Untipped staff is rigid and unfriendly.

“This hotel is a resort in name only. The name is used to attract conventions and weddings. For those purposes this hotel is perfect and sits on a golf course (if golfin' is your thing). So if you are not golfing or conventioning or wedding there is very little at this resort that will satisfy you.”

Aug 9, 2008 by Terry from Flagstaff, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice rooms, quiet, great staff.
• Resort Fee.

“Great location, off the busy streets, very quiet, luxurious rooms, romantic, very friendly efficient staff, check in took about 2 minutes, well equipped fitness room.”

Aug 6, 2008 by Brenna from Surprise, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Beautiful spacious rooms, nice pool/Sangria bar was nice!
• Would love a mini fridge to store things in, Sunday Paper.

“The Scottsdale Resort and Conference Center was a delight. Rooms were attractive, set in an old Spanish theme, beds were very comfortable. Loved the flat screen HDTV and options for On Demand. Great location, close to all the sites in Scottsdale. Could use a little updating on the exterior to make it more attractive. Pool was very nice. The bar, Sangrias had excellent food and pool tables. Fitness center was perfect. Overall a nice stay.”

Aug 6, 2008 by Iris from Elgin, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is an absolutely gorgeous hotel/resort. If you want pampering then this is the place!
• There were noisy residents in the hallway next to our room yelling and no one did anything to curb the behavior. A king bed cost $20 more.

“This resort is lovely. I felt it was worth the price. There's a lovely golf course and nice pool.”

Aug 6, 2008 by Jim from Atlanta, GA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] •

• Good maid service.
• Non-customer service oriented, poorly trained, and completely the opposite of the kind of image that hotel should want.

“I have stayed at 5 hotels in the Scottsdale area over the last 6 months. I have even stayed at a 'economy' style hotel that completely puts this hotel (Scottsdale Resort and Conference Center) to shame. Within the first 5 minutes of arrival, the staff was rude and condescending.”

Aug 5, 2008 by Alexis from Globe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms, pool and the quality.

“Good job, see you in the next trip.”

Aug 4, 2008 by Bobby from Yuma, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very comfortable beds.
• I did not like being charged additional fees at check in.

“Other than the fact that you get charge an additional resort fee when you check in it was a very friendly and comfortable place.”

Aug 3, 2008 by Michelle from Mesa, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Big rooms, LG TV's, piped in music at pool, happy hour drink specials at pool.
• Smell in hallways.

“Pleasant. Nice furnishings in rooms. Staff very attentive. Pool was decent, but not kid friendly.”

Aug 2, 2008 by Fred from Eagar, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was convenient, very secluded and quiet.
• It charged an additional 16 dollars per night resort fee for each night we stayed.

“Very beautiful and well kept. Secluded from main streets so it was very quiet. Rooms were in excellent condition and kept very clean. My only complaint was the additional resort fee for each night we stayed.”

Jul 31, 2008 by Ashley from Queen Creek, AZ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[3]

• The pool was nice.
• Staff was rude, beds uncomfortable, had to wait 20 minutes to check in.

“This hotel was not the 4 star I imagined. I was very disappointed.”

Jul 30, 2008 by Kirk from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff. Wonderful facilities. Rooms perfect.
• They forced us to pay a resort fee of about $16 per day.

“The Scottsdale Resort and Conference Center has the ambiance of an established facility but with all the most modern touches. (Flat screen television in the room, intimate pool settings, golf course proximity). The food is first rate at their restaurant. This facility is great for business meetings or personal recreation. There is covered parking, car rental onsite, and a concierge to get you anything else you might need. Old world etiquette was consistent. The staff opened doors for me every time I went through the front entrance. Personable staff. Reasonable rates. Much of the staff has been there for years.”

Jul 30, 2008 by John from Gilbert, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Spacious rooms and location.
• The TVs were not working well at all.

“The hotel was very nice and the bar downstairs had great food and a friendly atmosphere. The location was great for the casino and nice restaurants within a mile. It was also nice that the resort was not on the main roadway, it seemed to be more secluded than I expected which was nice. The only downfall was the TV not working in either room we went to. The reception was bad and it put a damper on the weekend in our hopes of relaxing and watching some movies together.”

Jul 29, 2008 by Cynthia from Phoenix, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet. Romantic. Pool bar was a plus. Most people there were couples so nice and quiet.
• Rooms are a bit dated.

“This isn't a resort unless you count the golf course as making it a resort. But, it is nice, quiet, romantic, very few people at the pool so lots of space. Pool bar is great. If you want romantic without the crowds of a regular resort, this is the place. Sat out late into the evening, drinking wine at the pool.”

Jul 23, 2008 by Robert from Flagstaff, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and ambience.
• They charge a 16/day resort fee.

“If a hotel is going to charge resort fee.”

Jul 22, 2008 by Beth from Sahuarita, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very responsive and friendly.

“I was informed of the $16 facility fee prior to check in. It was worth it use the spa, internet, etc. The front desk staff was especially helpful.”

Jul 21, 2008 by Heather from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The beds and lounge chairs were wonderfully comfortable.
• The shower curtain rod stuck during the shower, a curved rod would fix the prob.

“99.9% of everything was above par, we were pleasantly surprised with almost all the staff and the amenities.”

Jul 14, 2008 by Michelle from Prescott Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms.
• Pool was not very nice.

“Nice location, pretty resort.”

Jul 10, 2008 by Andie from Surprise, AZ
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Highly accommodating and friendly staff.
• The 4 screaming toddlers next door, they moved us to a different room.

“Overall great experience. Nice pool and pool bar. Great staff, the valet dropped us off and picked us up at a local restaurant instead of getting a cab since they were very slow that day. We were stuck next to a room of screaming toddlers at first, they had us moved to a different room in 5 minutes after asking. The hotel restaurant was a bit pricey but the food was good. Very happy overall, would definitely go back again for a romantic weekend getaway.”

Jul 10, 2008 by Tara from Phoenix, AZ
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• The casitas, lobby, and pool were quite pretty. The staff was also very friendly.
• There were many ants near the small pool. Garbage and room service trays were left in plain site during our entire stay.

“While I would recommend this hotel overall to my friends and family due to the friendliness of the staff and the pretty rooms, I am concerned about the other items noted above (what I didn't like about the hotel - ants, garbage, etc.).”

Jul 9, 2008 by Sean from Chino Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice place.
• Parking wasn't the best.

“Would go again. Thanks.”

Jul 9, 2008 by Mariann from Yuma, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff was very helpful. The bellhops knew all the good places to go for food and entertainment.
• It was a bit difficult to get to because of road construction.

“I went there for 4th of July weekend with three children and we had a very good time. There are numerous parks nearby along with various eating establishments. They do add a $16 daily resort charge per room for use of the weight room, bike rental, tennis courts, etc. They only had adult bikes to rent so my 5 year old was very disappointed. We would stay here again.”

Jul 9, 2008 by Shannon from Whiteriver, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The decor and room.
• There weren't enough lounge chairs at the pool.

“It was nice and I would stay there again.”

Jul 8, 2008 by Andre from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Simply awesome; rooms and pool.
• I actually did not see anything I did not like.

“I have already started recommending it to people I know.”

Jul 8, 2008 by Kathleen from Flagstaff, AZ
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[10]

• The pool was nice.
• The hotel room could have been cleaned with a little more effort.

“The facility was very nice, the pool was great especially since it was very hot. The staff was friendly and helpful. A king bed is going to cost an additional $20. The resort fees are $16, but they do include covered parking which was nice. The room was nice, but the staff could have done a better job cleaning it considering that there was a nasty black hair on the sink upon arrival.”

Jul 8, 2008 by Hannah from Mesa, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[7]

• Spaciousness of the surrounding area.
• Totally flat pillows, restaurant too fancy for children. Bathroom too small.

“Did not like the additional $16 resort fee of which I didn't use at all. The restaurant was too fancy for children. The bathroom was too small and the pillows were extremely flat.”

Jul 8, 2008 by Kari from Yuma, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[9]

• Very comfortable bed and a beautiful lobby!
• Older hotel. Low ceilings, details in decor not done well - sloppy paint, broken shower tiles.

“When I arrived and was told I had to pay a resort fee, I was not happy. But I did it. They charged me to get a king sized bed which in all of the places I've stayed has been a free upgrade if available. Another $20/night. No paper on Friday, but that was because it was a holiday. So change the fee! The front desk requested a roll away from housekeeping, but when it had not arrived after 2 hours I called again. It came within five minutes. The woman setting it up knocked over a soda when she backed into a table. Then the next day we left our room at 10 am, returned at 4 pm to find it had not been visited by housekeeping. I called and they came right away, but I was truly surprised that they had missed us. I don't think I've ever been missed before, even by Motel 6.”

Jul 3, 2008 by Mark from Mitchellville, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was very upscale, family was quite impressed.
• Charged an extra $16 for a resort fee.

“The hotel was very upscale in Scottsdale AZl. However went during late June (very hot). Room and facilities were very upscale including pool-side bar and golf course adjoining the hotel. I would highly recommend.”

Jul 2, 2008 by Jim from Bellevue, WA
Overall Rating: 9
Staff:[10] • Location:[8]

• It was a beautiful building loved the pool area - the way the plants hung down.
• Seemed less of a resort and this was it's star rating.

“Don't think of it as a resort think of it more as a 4 star maybe 5 star hotel and you will love the place.”

Jun 30, 2008 by Shafin from Oceanside, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[8]

• I have visited this hotel four times over the last two years, because I like Scottsdale in general, but the resort more so, in particular.
• Restroom problems, AC broke down, and internet did not connect, no apologies made.

“During the third and fourth visit we made to this Resort, we experienced problems with the door keys (card keys) every time. After trying repeatedly, and failing, finally we were given new keys, but without any apologies or even a "sorry you had problems" type courtesy remark. In a competitive market, service is really important - and it does not take a Herculean effort to be kind. In the last trip we made (this would be our fourth in two years), the room we were put in had the internet not connected (I had to figure out that the router was not blinking, and then call the front desk), and the air-conditioning was not working (this is when the average temperature of the day was about 112 degrees). Also, the restroom flush leaked on and off. All in all, they finally moved us to a different room about 2 hours later. I think there might be some physical problems in some of the rooms, but, at least to me, the management might also want to be aware of extending some courtesies, like apologies or discounts or some kind of compensation type scenarios when these types of events occur. True, we were put into another room, but it would have been nice to just have someone, anyone, say verbally that "we are sorry you experienced some difficulty with your recent stay." We still like the resort very much and enjoy the amenities and the way the resort is set up, but were just disappointed by the lack of top-level professionalism at a supposedly top-level place.”

Jun 29, 2008 by Eugene D. from Yuma, AZ
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[1]

• I think the facility is overall excellent, but the $16 resort fee is not published until you arrive and there is no alternative.
• Paying too much for the room plus getting the resort fee of $16.

“This is my third time at this hotel. I am tired of it and do not want to stay here again. I have spent hundreds of dollars at this facility because it was so far away from the area my business was in.”

Jun 28, 2008 by Lori from Gilbert, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the pool out by the Casitas.
• Check in time is too late.

“I brought my daughters there for a night out before they move to Utah. It was an excellent place to stay. We enjoyed the room and the pool very much. The staff was very helpful and friendly.”

Jun 9, 2008 by Arthur from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodations and service exceeded my expectations.
• I did not like daily parking fees.

“An excellent choice for business or pleasure.”

Jun 8, 2008 by Ronni from Chino Valley, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was spacious and clean. Beautiful surroundings inside and out. Very nice extra sink and counter outside of bathroom.

“This is a beautiful property. I can't remember ever having to do that in recent history.”

Jun 7, 2008 by Edward from Tucson, AZ
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[7]

• The room was nice.
• The hotel added a surcharge for nothing.

“They added a surcharge to each room as a hidden way to deceive customers. This was not in the fee I paid which was supposed to include everything. I heard other people mention this as very unethical.”

Jun 4, 2008 by Luis from El Paso, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, good service, and nice facilities.
• Expected resort room to be more spacious.

“Nice for families who want to relax, excellent for business travelers. Overall a nice experience.”

Jun 2, 2008 by Lincoln from Albuquerque, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[5]

• Beautiful grounds, landscaping, nice lounge w/good views, great room.
• Woman at front desk when we checked in and out; very gruff; belongs at Super 8.

“We were taken aback by the 16.00 a day resort fee at first, but it included parking, gym fee, coffee lobby, bike rentals and more. Compared to the exorbitant parking-only fee (25.00) we were charged at a 4-star resort in San Diego, the 16.00 was a bargain. Landscaping and grounds upkeep is exceptional. Use of plants and vines is very inspired. The lounge featured happy hour prices, free pool at good tables, and great views of the adjacent golf course. Room was also exceptional. Service was not as good, especially the front desk register. She didn't look up when talking to me. She was gruff when responding to questions.”

Jun 1, 2008 by Grant from Highland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beds and pillows were extremely comfortable.
• I was charged an extra $16 per day as a resort fee without any prior notice of the existence of such a fee.

“Good.”

Jun 1, 2008 by Norma from San Jose, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice and quite, close to everything we needed.
• Happy hour staff not very efficient.

“We loved our stay at this hotel, we would recommend to everyone. The grounds are very nice and hotel staff to the Manager were always very helpful. The rooms were very nice and we sleep like babies! We will come back soon!”

Jun 1, 2008 by Neal from Westmount, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Quiet, comfortable room and helpful staff.
• Would have preferred to have the "resort" fee charged upfront so it wouldn't be a surprise on arrival.

“The beautiful grounds, excellent and helpful staff. I disagree however with the charge of a "resort" fee which was levied after the room was purchased for obvious reasons.”

May 31, 2008 by Donald from Chino Valley, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Nice place, good staff at all levels.
• Early evening, pool area had not been picked-up/cleaned-up all afternoon.

“I recommend for a stay at a nice place/relaxing get-a-way, just don't get overly excited prior to arrival. The resorts hay day was 6-10 years ago. Beginning to need a little more detailed maintenance. Staff was super/friendly.”

May 30, 2008 by Roselyn (. from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Landscaped beautifully, tranquil grounds.
• Waiter never approached us at pool to see if we needed anything.

“Overall, this was an excellent facility - the staff were exceptional and the rooms had nice decor.”

May 30, 2008 by Nickii from Orange, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is an older property but it is updated to look modern and beautiful. We would have liked to see a modern TV. Also the staff at the front desk were.
• The bed was rock hard & the pillows uncomfortable.

“The property was visually beautiful with landscaping. Very relaxing, as well as offering things to do.”

May 30, 2008 by John from Englewood, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very affordable.
• The pool not very updated.

“Great for the money, but don't know if it rates with the existing 4 stars in the area.”

May 30, 2008 by Mike from Scottsdale, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[3]

• There was a bar at the pool.
• There was a 16 dollar resort fee added on to my room per night.

“I would never stay at this hotel again. This hotel is not a resort. Do not stay here.”

May 30, 2008 by Noel from Phoenix, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Cheap, clean sheets, convenient location.
• Layout required lots of walking through the parking lot, plus they added on mandatory fees.

“The brunch was completely overpriced room was relatively small, internet was not free, they added on a resort fee on arrival, and generally seemed like a typical Scottsdale resort, only without the waterpark, big bathtubs, or frills that you normally get at say the Hilton. It was more for older rich Scottsdale types or business travelers I'd say.”

May 30, 2008 by Sandee from Dewey, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, beautiful rooms.1:00 pm check out time.

“Nice hotel. I have been charged at 2 resorts a daily "Resort Fee" or "Parking Fee" that was not included in my initial room bid. This is non-disclosure! Please reply to my e-mail whether or not the hotels can do this.”

May 30, 2008 by Catherine from Mesa, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• We liked the path around the golf course and walked in the evening and next morning.
• It was outdated, the pool area was filthy.

“This old-school resort was dingy and dirty. The pool area was filthy and littered with food trays, empty cups and cigarette butts! In the past, we mentioned it was our anniversary and both times at Camelback Inn we were granted an upgrade to our room. The dude at this resort practically laughed in our faces at the request!”