User Reviews for Hyatt Regency Scottsdale

Research User Reviews for Hyatt Regency Scottsdale (1-20 of 445)

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Oct 27, 2009 by Mel from Prescott,AZ
Overall Rating: 5

• Nice facility.
• The brochure indicated that breakfast and a paper wee included. They did not comply with these offers.

“They offered breakfast and a paper in the brochure but specifically declined both. Not friendly.”

Oct 27, 2009 by Kathy from Spiceland,IN
Overall Rating: 10

• Rooms, exercise, food environment.

“Friendly staff, great service.”

Aug 13, 2009 by Shannon from Anthem,AZ
Overall Rating: 7

• Hotel is located in the heart of Scottsdale. The grounds of the hotel is beautiful.
• The lady at the front desk was
  not very friendly. Also, at check in was not told about the $15.00 resort fee.

“This hotel is beautiful. It is located in the heart of Scottsdale. You are down the street from Scottsdale Fashion Square and in the middle of the best restaurants Scottsdale has to offer. The hotel itself is beautifully upgraded and the grounds include a little something for everyone. Beside the girl at the front desk, the other employees at the hotel are very friendly. They open doors, smile and make sure you are very happy with your stay. The only thing I wish we would of thought of was to remember to bring pool/sand toys. Otherwise, this is an amazing hotel that has something for everyone.”

Jun 15, 2009 by Leneigha from Surprise,AZ
Overall Rating: 10

• Beautiful grounds, up to date rooms, awesome get -a -way!
• There wasn't anything I didnt like!

“This was an awesome resort- The Pools here are unbelievable. There is a beach pool with sand and cabanas- very nice. The rooms are very up to date looking, modern and cool. Very happy stay! We loved every minute of it.”

Apr 30, 2009 by Janie from Flagstaff,AZ
Overall Rating: 10

• Best pool I've ever been at.
• Linens were soiled. Probably just a fluke, but it made us question the cleanliness of whole room.

“Upscale hotel. Perfect place for a fun weekend away. Pool as amazing. Very relaxing. Overall a stupendous experience.”

Apr 27, 2009 by Lindsay from Brooklyn,NY
Overall Rating: 8

• Hotel grounds are lovely. Bathroom/shower very nice.
• Pool very crowded on weekend and as a result, not that clean. $15/day for internet plus $15/day resort fee.

“Beautiful hotel. Tucked away from main drag in Scottsdale which is a very good thing. Only downside, place was very crowded since it was the weekend. There was a mix up with our room, we couldn't check in until 4pm or so, and housekeeping thought we were the guests from the night before, and the front desk checked out the room to another set of people in the meantime. Not a big deal but was a little annoying. All of this obviously due to the fact that they were booked solid. Pool was definitely mobbed on Saturday but much better Sunday morning and lovely on Monday. Bathroom was really nice. Room was decent. Double beds are a bit on the small side and King rooms were sold out. Only other thing I would say about this place is that is super family friendly with basketball hoops and such in the pools. The adult pool was good.”

Apr 24, 2009 by Bill M from Incline Village,NV
Overall Rating: 7

• Great pools, kids loved the water slide. Nice outdoor areas to eat & drink.
• They charge for internet. They try to charge a resort fee of $15 per day.

“The hotel is a very nice resort with great pools, a nice lobby bar and restaurant. It also has a fantastic outdoor area where we could eat, drink and the kids could run around with other kids, a lot of fun. The downside: The Hyatt regency Scottsdale tried to charge a $15. per day resort fee upon check-out.”

Apr 13, 2009 by Leslie from Maple Valley,WA
Overall Rating: 9

“Friendly staff, beautiful pools, surroundings and close to shopping.”

Apr 11, 2009 by Bret from Henderson,NV
Overall Rating: 9

• Immaculate resort hotel with all amenities on a great golf course.
• $27 parking fee for self-parking and $15 resort fee not disclosed at check-in.

“Beautiful property with great rooms and amazing public places. Gorgeous spa, work out room, tennis courts and golf course. All that you would expect in a Scottsdale, AZ resort hotel.”

Apr 10, 2009 by Kayleen from Safford,AZ
Overall Rating: 10

• The grounds are beautiful!

“The beds were comfy, the rooms were nice, the grounds were beautiful, and the pools were awesome!”

Apr 2, 2009 by Barb from Las Vegas,NV
Overall Rating: 8

• Great location/beautiful grounds.
• Service in lobby bar was terrible.

“Great place for a get away! Pool, spa, golf, walking paths and bikes for hotel guests to use.”

Mar 30, 2009 by Dennis from Blue Springs,MO
Overall Rating: 10

• Upscale appearance, great restaurant and excellent service.

“Stay here if you want to pamper yourself.”

Mar 24, 2009 by Dan from Omaha,NE
Overall Rating: 10

• Everything.
• The room thermostats - go off all the time.

“Exceptional hotel and resort. One of the finest in all of Arizona.”

Mar 19, 2009 by Torry from Yuma,AZ
Overall Rating: 10

• So modern and comfortable! Everything was beautiful. We were sad we couldn't stay longer.
• Nothing.

“We will definitely stay at this hotel again. It was probably one of the nicest hotels we've ever stayed in. The beds were so comfortable and the pillows perfect. Our only regret was that we couldn't stay longer to check out all of the amazing amenities!”

Mar 18, 2009 by Lisa from San Diego,CA
Overall Rating: 10

• Indoor/outdoor areas to relax.

“Beautiful hotel, far exceeded our expectations, loved the rain shower head, the robes, the fitness center and the pool. Except for the concierge, all were very friendly.”

Mar 17, 2009 by Danny from Calgary,Canada
Overall Rating: 10

• Absolutely beautiful! Great dining options and fantastic location!

“This resort was unreal! They just had a renovation done and it shows. All the common areas are modern and nice. The restaurants are a little pricier. The pool area is amazing and there's even a Gondola along the water ways for couples. The rooms are clean, large and modern. Great resort!”

Mar 9, 2009 by Mindy from Union Grove,WI
Overall Rating: 10

• It was beautiful! I really enjoyed my stay! The staff was excellent!
• We did not arrive at the hotel till 11:30pm and we were still charged the resort fee for the day.

“The staff was very helpful. Very friendly! The room was extremely clean. Would stay again.”

Mar 9, 2009 by Neal from Mill Creek,WA
Overall Rating: 10

• Overall decor and accommodations.
• Daily resort fee charged.

“Great hotel in a great location. Our one objection was the resort fee of $15 per day.”

Mar 9, 2009 by Larry from Warsaw,IN
Overall Rating: 10

• Beautiful!

“This hotel was beautiful with nicely manicured lawns, flowers and trees. The valet service was very helpful parking the car and taking luggage to our room. This caliber of hotel exceeds what we can usually afford.”

Feb 19, 2009 by Leon from Queen Creek,AZ
Overall Rating: 8

• The beds were comfortable.
• We were very disappointed in the rooms. They were nothing special.

“The hotel was clean and the staff was friendly. This hotel really didn't stand out from any other place we've stayed, and I expected it to because it's a resort and four star hotel.”

Feb 16, 2009 by Ann from Sierra Vista,AZ
Overall Rating: 10

• Enjoyed the beautifully landscaped grounds & duck pond.
• Did not know while check in that there was a $15.00 resort fee, added to bill at checkout.

“Close to the 101 loop and very beautiful and well maintained.”

Feb 15, 2009 by Paula from Golden Valley,MN
Overall Rating: 8

• The bathroom and shower.
• Paying for internet! And resort fee.

“High quality hotel, fancy. Had to pay for Internet access and there was a resort fee.”

Jan 29, 2009 by Megan from Scottsdale,AZ
Overall Rating: 10

• The beautiful grounds throughout the resort,
• One of the elevators kept sticking.

“This resort was perfect for our weekend escape. Lovely rooms with a view. Great shower and cozy robes provided. Private adult pool Amazing lounge with a romantic view. Our Italian dinner was excellent and came with a romantic boat ride after the meal.”

Jan 14, 2009 by Cindy from Mohawk,NY
Overall Rating: 10

• Comfort, service, location.
• Nothing to dislike.

“Friendly staff, exceptional facilities, beautiful grounds, just a wonderful place to stay!”

Nov 11, 2008 by Margaret from Lincoln,NE
Overall Rating: 10

• Bed quality, pool layout, bike rental and
  spa soap.
• The low eco-lighting, this is a problem!

“This hotel was a superior value for the money. Comfortable beds, beautiful pools and the bikes were the best. The added resort fee of $15/day was comparatively reasonable.
”

Oct 23, 2008 by David
Overall Rating: 10

• Beautiful entryway and grounds.

“Fantastic! One of the best hotels I have ever stayed at!”

Sep 24, 2008 by Carol
Overall Rating: 10

• Friendly staff, beautiful accomodations.
• Rooms were close to the open lounge area so it was loud until past eleven.

“Beautiful accomodations and grounds. Friendly and helpful staff. We hope to return when we can do more than spend one night.”

Sep 18, 2008 by Ann
Overall Rating: 9

• I loved the look of the hotel when entering it. It was inviting and the large open area was great.
• There was a old smell to it in some areas as I went to the room.

“I really enjoyed my stay and would definitely stay again when coming to PHX.”

Sep 11, 2008 by Kimberly from Gillette, WY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was amazing and the grounds were beautiful.
• It was not easy to get the room I wanted.

“This is a beautiful hotel and worth the price.”

Sep 10, 2008 by Lee from Wishon, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[7]

• Attractive, although going through a major remodeling.
• Financially abusive, more interested in money than my comfort or convenience, daily charge for resort which I did not have an opportunity to use.

“A con: they added hidden charges after I checked out. The type of corporation which abuses a trust by adding on hidden charges without disclosing in advance their intent. Just one more disguised as an honorable enterprise. Common bean-counters.”

Sep 10, 2008 by Lisa from Tustin, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pool area.
• Room is small.

“The rooms have been remodeled. Very modern. Night stand too small. Bathroom door near impossible to open. Shower heads complicated. not informed upon check in of the resort fee.”

Sep 9, 2008 by Tom from Safford, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• The rooms were very nice.
• They charged us additional fees.

“The hotel was very nice and the staff was helpful. Our only complaint is that the hotel charged us a resort fee of $15 which was not disclosed when we purchased our room. They said this fee was to cover the amenities offered by the hotel which we did not have time to enjoy.”

Sep 8, 2008 by Douglas from Dalton, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Ambiance with caveat's.

“It is a resort with a resort fee attached to it. No free internet. Hotel was under construction, dusty, lights went out while I was in the shower large complex so a lot of walking to get to the room. Too much.”

Sep 7, 2008 by Erin from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing rooms.
• Kids swimming in pool late at night.

“Wonderful hotel!”

Sep 4, 2008 by Christine from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was extremely nice and comfortable.
• Not much on the in room dinning menu.

“Enjoyed it very much.”

Aug 27, 2008 by Grace from Rimrock, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean friendly and lots to do.
• A hold was put on my debit card.

“This hotel had great features and above what we expected.”

Aug 11, 2008 by Caren from Parker, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff was excellent!
• Extra fees and renovations.

“I have to say the staff was excellent kudos to them! The grounds were pretty and the pools were great! The lounges were comfy, food was alright, my angus burger bun was very stale. I didn't like the fact that I was right next to the renovation but I have to say I would have not known because they didn't make any noise. My room was ok. I guess that is why they are renovating? I did notice stains on my bedding however they were small but stains none the less so I call the desk and they offered me a new room or to have the linens changed, I choose to have the linens changed I liked the view from the room I had. The morning I was to check out I conveniently found my check out bill, (we had ordered room service) and I was charged with resort fees that I wasn't aware that I would incur. I can't say enough about how excellent the staff was!”

Aug 2, 2008 by Patsy from Yuma, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful surroundings, excellent staff.
• It was under construction, do not like paying resort fee when we do not us any of the facilities.

“It is lovely, clean and has beautiful surrounds. It was being renovated while we were there this time so it was noisy and we didn't have hot water. We don't like paying resort fees when all we use is the room and possibly the restaurant.”

Aug 2, 2008 by Ryan from Prescott Valley, AZ
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[8]

• Impressive pool.
• No hot water at night, hair found in wife's breakfast.

“No hot water one night. No microwave or frig. Popcorn ceiling! Room no where near 4 star rating. Ice machine was broken. Elevators where down. Same type of problems with Hyatt years ago in San Diego, this time in Scottsdale.”

Jul 28, 2008 by Bill from Tatum, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff. The pool area was great.
• Under Remodel.

“This was one of the best stays that I have had in a long time. The hotel was under construction, but they did everything to not to disturb the guest. The pool was fantastic. The lobby bar with the Jazz band in the evening was great.”

Jul 27, 2008 by Erika from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great gym facility, beautiful lobby area, fantastic pools, and nice rooms.
• 5 for a cup of regular drip coffee at the coffee bar? Seems awfully steep for plain coffee.

“I will definitely try to stay at this resort again; it was beautiful, great location relative to my meetings, nice restaurants nearby (Bloom!), and bad gym facility. Amazing! Also, I liked that a scale was in the bathroom, kept me on track during my business trip.”

Jul 23, 2008 by Michael from Yuma, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• The hotel was overbooked and I did not receive a room. Snotty Staff.

“I recently to stay at the Hyatt Regency in Scottsdale, Arizona. I have stayed at this property once previously earlier this year and had a wonderful experience. This is not the case regarding my latest visit. I arrived at the hotel at 6:00 pm and attempted to check in using the automated check-in. The machine said that no rooms were available, but I figured that it was an error. I went to the front desk to be greeted by the most condescending desk clerk I had ever encountered. He told me that there were no rooms at the moment because they were being cleaned. They had a big conference check in and they took all of the available rooms. He offered me a free continental breakfast, which upon looking at the coupon did not amount to much. I had an appointment at 7:30 pm, so I left my phone number with him so he could call me when my room was available. I asked him if there was definitely going to be a room available and he assured me that there would. Five minutes later he called me to inform me that there were no more rooms and I would have to stay down the road at The Gainey Suites. He assured me that The Gainey Suites was a 4 star property with great accommodations. I was infuriated by the fact that I was being forced to move and that some moron had overbooked the hotel. There are a finite number of rooms. I feel that I was treated like trash because I was not with some conference. A hotel has never treated me so rudely. I had an appointment to keep so I begrudgingly accepted the room at the Gainey Suites. The room was nowhere near the quality of room that I would have received at the Hyatt. There was a strange pipe over the bathtub that would drip about a cup full of ice-cold water into the bathtub at random. This happened once while my fiance was bathing.”

Jul 23, 2008 by Kathy from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds and pool area were spectacular. There was entertainment each night.
• There was nothing I disliked.

“This hotel was a great experience from the moment we checked in. It was beautiful, the staff was friendly and helpful. The grounds were lovely and well maintained. Room service was not overpriced, it was delivered promptly and beautifully prepared. Beds were comfortable, fully stocked mini-bar. Absolutely a delightful experience.”

Jul 22, 2008 by Theresa from Flagstaff, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• This is our second time back to this hotel due to the pool.
• While swimming in the pool there was a light, which was on, floating around.

“We have stayed at this hotel two times now because for the price of a 4 star hotel we love the relaxing atmosphere. The pool area is relaxing for a couple or comfortable for a family who what a safe place for the kids to play. One end of the pool has a beach type feel to it, which makes it entertaining for families.”

Jul 22, 2008 by Elaine from Kingman, AZ
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very comfortable and the staff very friendly.
• We had cold showers the morning we left. I mean ice cold.

“Excellent hotel I am sure but they are in the middle of redoing the hotel. There were screens around construction sites and one elevator was down. We had to walk to the other end of the hotel or carry our luggage up two flights of stairs. Then for whatever reason we had no warm water the morning we checked out.”

Jul 20, 2008 by Terry from Chalfont, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room and location, friendly staff.
• Nickel and dime: charge for water, charge for internet.

“Gainey Hyatt is beautiful and the remodeling project. I just wish they would not charge for internet - even though we are on vacation, we both need to check email for work. The Hampton, Holiday Express, Days Inn, etc. (lower end properties) all offer internet for free.”

Jul 20, 2008 by Lloyd from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect! Staff, food, everything!
• Nothing.

“What a hotel. Truly sensational. The food at the casual restaurant was the best! Staff went out of their way to help.”

Jul 17, 2008 by Tammy from Apache Junction, AZ
Overall Rating: 4
Cleanliness:[10] • Staff:[5] • Location:[10]

• It was nice.
• The area was in.

“It was nice, I was in the area where they were doing construction, so everything I needed as far as room service took forever and some things got forgotten, probably because of the area I was in.”

Jul 17, 2008 by John from Palm Springs, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone addressed me by my name and pronounced it correctly.
• The hotel charged me an "activity fee" that no one mentioned.

“It was essentially perfect. Lovely rooms, the most comfortable bed, a terrific bath room, excellent lighting. I would stay here again in a heartbeat. My only complaint is the "activity fee".”

Jul 10, 2008 by Carol from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Interior design was beautiful.
• I liked everything.

“Beautiful, luxurious, great staff and services.”