User Reviews for Hilton Phoenix Airport

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Mar 30, 2009 by Shannon from Safford,AZ
Overall Rating: 7

• Staff was very helpful.
• My car was broken into in the parking lot.

“The staff was great with us having to stay longer to get repairs done to my car. But I had stayed in a Hilton in Tucson the week before and the room in Tucson was the best. Where I was expecting the same or close I was very disappointed by the room.”

Mar 30, 2009 by Jodi from Algona,IA
Overall Rating: 8

• Friendly staff.
• Lack of good snack bar.

“Clean room, wireless internet hard to figure out.”

Mar 29, 2009 by Pete DiPrimio from Bloomington,IN
Overall Rating: 10

• The amenities including free shuttle.
• Location a little out of the way.

“Excellent hotel and staff. Staff went out of its way to help.”

Mar 28, 2009 by Joan from Milford,NH
Overall Rating: 9

• Visually appealing, clean, up-to-date decor, good service.
• TV could be updated.

“We were pleased with this accommodation. We needed to be near the airport and while the hotel was near that facility it was as quiet as could be expected. Grounds, pool, room were all pleasing.”

Mar 24, 2009 by Pam from Gettysburg,PA
Overall Rating: 6

• Ease of checkout.
• Attitude of check-in personnel; size, layout of bathroom was uncomfortable - small, door was too near commode, smell of cigarette smoke in hallways.

“Considering it a 4 or 5 star hotel, I was not impressed with the rooms; linen did not fit bed, pillows were of poor quality. Bathroom layout was ridiculous with the door opening right against the toilet.”

Mar 23, 2009 by Bill from Post Falls,ID
Overall Rating: 7

• Friendly staff.
• Small room, AC was not effective.

“Good, but apparently old, hotel near the airport - which is why many business travelers most likely choose to stay there. Room was small and AC did not lower the temp below about 70 degrees. Too warm for us North Idaho folks! Great staff!”

Mar 23, 2009 by Mattraider from Cheney,WA
Overall Rating: 8

• The halls smelled of smoke as did our non smoking room.

“We had a quite late arrival and the staff was very nice, though our room was hard to find.”

Mar 12, 2009 by Rick from Suwanee,GA
Overall Rating: 9

• Good location and recommend room facing the pool as it's quieter.

“Clean, well-appointed, courteous and helpful staff.”

Mar 5, 2009 by Mary from Canisteo,NY
Overall Rating: 9

• Attractive decor.
• Carpet in halls need cleaning. I wish the entire hotel was non smoking.

“Pleasant decor. Comfortable beds and lovely bedding. Halls in smoking section smell awful. Our first nonsmoking room smelled smoky/musty. They moved us to another room. That room was fine except the air conditioning didn't work. It wasn't too warm so it wasn't a problem. We reported it when we left. The pool area is very tropical and relaxing in an inner courtyard. The rooms overlooking the pool are fun.”

Feb 28, 2009 by Jamie from Tucson,AZ
Overall Rating: 10

• The staff was friendly and helpful. Common areas and guest room was very clean.
• Nothing.

“The bedding in the guest room was fabulous! A down comforter and down pillows - positively heavenly. I slept very well which is not always the case in a strange bed.”

Feb 17, 2009 by Jennifer from Flagstaff,AZ
Overall Rating: 2

• The rooms were lovely
• Drunks/fights in hallway from midnight to 5am

“The hotel was not handicap friendly, was given a room that I had to leave my wheelchair outside of the bathroom and hop in. Fights and drunk people knocking on everyones door because they did not know what room was there. Managment kept coming to assist, but only ended up with 1 1/2 hours sleep before a championship for our daughters.”

Feb 14, 2009 by Madelyn from Pearce,AZ
Overall Rating: 7

• The beds were very comfortable
• The noise from the airplanes flying over

“The hotel is very nice, upscale and clean, and is in a very convenient location.”

Feb 3, 2009 by Gordon from Montrose,CO
Overall Rating: 9

• Clean, friendly and hot tub was hot.

“Close to the airport, free shuttle. Very nice clean rooms and friendly staff.”

Feb 1, 2009 by Jamie from Brookings,SD
Overall Rating: 10

• Loved the price and pool side room, great pool access.
• It is not a 3 1/2 star hotel.

“Wonderful and wonderfully right by the airport!”

Jan 29, 2009 by Jessica from Cleveland Heights,OH
Overall Rating: 10

• The Hilton could not have been more convenient for us. Best of all, we could return our airport car rental at the hotel!

“The Hilton is efficient and friendly. For our purposes, getting a good night's sleep and early access to our flight out in the morning, the Hilton was perfect. The driver was even funny "Do you want me to drive safe or fast?" We were thrilled that our Hertz airport rental could be returned directly to the hotel. This saved us a lot of time in the morning. Highly recommended.”

Jan 27, 2009 by Beatriz from Akron,OH
Overall Rating: 7

• The location was very convenient.
• Staff was not very helpful.

“This hotel has a great location, but not much more to offer. The staff was polite, but not very helpful. I was surprised not to find the TV remote, and when I requested one from the receptionist, I received neither a response nor a remote.”

Jan 14, 2009 by Colleen from Yuma,AZ
Overall Rating: 10

• It's a great hotel!
• Liked everything, will stay there again.

“I loved the location! Everything about our experience was wonderful! Thanks and will stay there again.”

Nov 26, 2008 by Brenda from Maynard,AR
Overall Rating: 8

• Comfortable and clean.
• Air conditioner did not cool the room down enough.

“This hotel was a very nice place to stay and our stay was a good experience except for the temperature in the room didn't cool down very good. Overall this stay was excellent.”

Nov 11, 2008 by Chris from Flagstaff,AZ
Overall Rating: 10

• Great beds!
• We liked everything.

“Very nice hotel with comfortable, plush beds and bedding. We were able to park there while we took our trip and stayed one night on our return. They were extremely nice, even offering us a 1:00 PM checkout the next day, which was great because we were exhausted from our travel.”

Oct 14, 2008 by
Overall Rating: 1

• Room furnishing.
• No heat, no response from room service.

“Most recent stay was a sharp contrast to an earlier one; everything went wrong this time.”

Sep 23, 2008 by
Overall Rating: 9

• Location to airport, shuttle bus.
• Residual smoke smell in room and hall.

“Staff could not have been friendlier or more helpful. Shuttle bus was great!”

Aug 24, 2008 by Gilbert from Jerome, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• High quality amenities and furnishings in room.
• Nothing.

“Beautifully maintained, well trained staff. Will stay here again when traveling.”

Aug 24, 2008 by Todd from Strasburg, CO
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[5]

• Nice room and dependable wireless internet.
• None.

“Not too far from the Airport and a short drive to downtown. No restaurants within walking distance other than the hotel restaurant.”

Aug 22, 2008 by Richard from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Convenience, friendly staff and check out was a breeze.
• Close the pool too early.

“If you are in Phoenix area near the airport I strongly recommend the hotel.”

Aug 16, 2008 by Jonathon from Soddy Daisy, TN
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[2]

• The bed was soft that's about it.
• $10 fee for internet, no continental breakfast way over priced.

“I would definitely not recommend this hotel to the business traveler. They charge $10 a day for internet usage, there is no continental breakfast, the rooms smell like someone's feet, and the location leaves a lot to be desired. This hotel put me in the mind of an old motel 6 that has been remodeled. The restaurants were average at best and the service left a lot to be desired. I actually had to get up and walk to the drink machine to refill my coke and the staff never said a word. Way over priced just because it has the Hilton name. I would not recommend this hotel at all.”

Aug 10, 2008 by Kelvin from Anderson, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• It was a real nice hotel, and the staff was very friendly.
• The pool was outside and it was 115 degrees, and the maid just walked in the room and the checkout time was not until 12:00.

“Real nice, hard to find because it was not near the airport.”

Aug 5, 2008 by Jason from Neptune City, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great rooms, nice pool, excellent airport shuttle service!
• Internet service costs $10 a day.

“Great place to stay, convenient to the airport and the major Phoenix arteries. Everything about the Airport Hilton was very nice and in general excellent, but I was somewhat surprised that they charge $10 a day for internet access.”

Jul 21, 2008 by Weiwen from Oro Valley, AZ
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• The food is good.
• The room smells, the door doesn't open easily. Everything is just old and dingy.

“The whole building is old and dingy. It should not have the Hilton label. It's more like a Motel 6 or Super 8. We can hear everything from the hall way and upstairs. We could not sleep at all before our 6:40 morning flight to New York.”

Jul 18, 2008 by Shevy from St. David, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Pampered, clean, very professional.

“A very nice establishment. Be treated like a VIP. We will come back for sure!”

Jul 11, 2008 by Phil from Tuba City, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was very friendly and helpful.
• There is nothing to dislike about my stay.

“The Hilton was friendly and helpful with checking in at the front desk. The staff also assisted us in reaching the airport and returning from our trip. The hotel provided secure parking for our vehicle while we travelled. I would recommend the Hilton to everyone.”

Jul 10, 2008 by Laurie from Woodburn, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The minute I walked in the door I was given a bottle of water as it was a very hot day. I appreciated the smoothest of checking in.
• No comment.

“I felt very lucky to have stayed at the Hilton. The room was lovely and quiet. I had room service which was prompt and of excellent flavor. I wish I could have staying a few more nights.”

Jul 9, 2008 by Peter from Santee, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice restaurant with late night bar open.
• The bed was awful. Most uncomfortable bed I have ever slept in.

“Everything was great except for the bed and the shower. The bed was the most uncomfortable I have ever slept on. The latch to pull up to get the shower to go on would only go half way so the show part was only half on. It is a convenient location close to freeways.”

Jul 8, 2008 by Alan from Chino Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location to airport. Friendly staff. Clean and comfortable rooms.
• Don't accept a room facing the sun. Very hot. Ask for a room facing the courtyard/pool. First floor allows access to pool directly from your patio.

“Best place to stay if easy and quick access to the airport is your priority. Clean and comfortable. Ask for a room facing the courtyard.”

Jun 10, 2008 by Sarah from Highland Park, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was wonderful. The room large, clean and comfortable.
• A bit difficult to find.

“Great experience. The staff was very helpful and friendly.”

Jun 3, 2008 by Daniel from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, beautiful clean rooms, nice people.
• I enjoyed everything about it.

“This hotel is a great buy for what you get. It is not designed for you to stay as a resort but for business and tourists it is an excellent place to stay.”

Jun 3, 2008 by Mariann from Yuma, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[5]

• The staff is always helpful and kind here.
• You can see the hotel from the highway but its hard to figure out how to get to it.

“We've stayed here several times flying in and out you can leave your car parked and the staff is always kind to the kids. It's a bit difficult to figure out how to get to even though you can see it from the highway I always seem to get turned around and I've driven there several times now. Nice pool area and the kids meals are great!”

Nov 18, 2005 by Cindy from Wilbraham, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beds were very comfortable and nice toiletries in bathroom.
• Front desk was not always available by phone.

“This was a great hotel, nice pool, whirlpool, clean room, comfortable bed, good location near airport. There are no restaurants in the immediate area but plenty within a 2-3 mile drive.”

Nov 17, 2005 by Linda from Tucson, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Beds were very comfortable loved the extra pillows.
• Did not get regular coffee or condiments in room.

“A very accessible hotel with every comfort one could expect.”

Nov 16, 2005 by Susan from Tucson, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Though close to the airport the noise level from planes was minimal.
• Foot traffic in the hallway could get loud.

“Clean and comfortable, nice amenities.”

Nov 15, 2005 by Cassandra from San Bernardino, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[8]

• The Beds.
• Almost everything.

“It was just not the right hotel that i would ever go to. I was here to go on a funeral and I already spent alot of money. When I got here I had to pay alot just to stay here. I thought It was a good hotel because of all the money I spent but it was nothing I thought it would be.”

Nov 15, 2005 by Jim from Chino Valley, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Most comfortable bed ever!
• Bellboy wouldn't let me use luggage cart.

“Excellent all the way around.”

Nov 10, 2005 by Suzanne from Snowflake, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, comfortable beds.
• I liked everything, have stayed there several times.

“I found the hotel to be clean, comfortable and easy to find. It does not offer the ambience of some other hotels, but it serves the purpose if you just in and out. I do like the sofas in each room.”

Nov 9, 2005 by Jed from Boonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very beautiful; rooms are very clean and comfortable.
• Nothing.

“This hotel is very close to the airport. It is very clean and the beds are very comfortable. The staff is very friendly and helpful.I recommend this hotel very highly.”

Nov 8, 2005 by Erik from Ajo, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Unbelievably soft beds, and incredibly clean.
• It took a second trip to the front desk to get a key that worked for my door.

“Beautiful place, very nice lobby, one of the nicest beds that I've ever slept in, but the room key mix-up was a little bit of a headache. My girlfriend and I got there about 11:30 and were given a key that didn't work for our room. Now, granted all it took was a short trip back downstairs in the elevator, and short walk from the elevator to the desk, but we had to wait in line again to get the key that would actually work in the door. I have no problem recommending this place to anybody, but this little hiccup was annoying.”

Nov 3, 2005 by Matthew from Phoenix, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Housekeeping.
• Room condition.

“Good Housekeeping. Room service food was very poor. A maintenance person tried to barge in would have made if not for the safety latch. Room was in poor condition with no smoke detector but the wire for it dangling from the ceiling. I've seen much better from 2 star hotels. Once again very maticulous housekeeping staff but all else was a let down. Can't believe this has the name Hilton.”

Nov 3, 2005 by Joseph from Honolulu, HI
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Great beds.
• Lack of available smoking accommodations.

“Overall a very comfortable stay with internet access and amenities conducive to business travelers. Conveniently located to expressways for travel by car.”

Nov 3, 2005 by Julie from Pinetop, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great value for the money.
• Can't think of anything.

“Wonderful facility with very roomy comfortable rooms. Beds to die for, so comfy and fluffy. I think I could have slept all day if the alarm didn't wake me up.”

Nov 2, 2005 by Kathleen from Benson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was perfect, the bed was extremely comfortable. The bath products were excellent and the place was clean. I am very critical, I was pleased.
• Nothing.

“The reservationists was friendly and helpful. The room was set up perfectly, the bed was so comfortable. The bathroom was set up nicely and conveniently. I was impressed.”

Nov 1, 2005 by Wyndie from Lakeside, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, friendly, convenient.
• Pool was a little cold, but still okay.

“Great place. We liked it.”

Nov 1, 2005 by Andy from Seminole, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Location, parking and courtesy shuttle to airport.

“Very nice people.”