User Reviews for Embassy Suites Hotel Phoenix-Airport at 24th Street

Research User Reviews for Embassy Suites Hotel Phoenix-Airport at 24th Street (1-20 of 67)

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Sep 5, 2008 by Gavin from Alpine, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Sufficient amenities, location for my business needs.
• Smoke residual in non-smoking room.

“Entirely satisfactory for price & needs.”

Aug 11, 2008 by Bonnie from Flagstaff, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• 2 beds with sofa bed, location to airport, shuttle.
• Airport shuttle was late, Customer Service was not good.

“Room was nice, service was not. Shuttle to airport was late. Did not give Embassy a good name.”

Jul 14, 2008 by Brian from Kent, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice, clean facility and very spacious.
• Need a side door for entry.

“Good place for families traveling through. The pool was nice and the rooms are fairly spacious and clean.”

May 28, 2008 by Barbara from Rapid City
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• Pool.
• Everything else.

“Wow. Do not stay here unless you feel like you want to be slain. Seriously! Pool is the only nice thing about this hotel. Front desk staff awful, they will go out of their way to make you feel unwelcome.”

May 17, 2008 by Rob from Henderson, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Spacious room, great breakfast & happy hour.
• Small bathroom, low pressure and poor drainage in shower.

“Excellent free breakfast, enjoyed free cocktails, nice pool area. Lobby was nothing special and the location wasn't the greatest. We would definitely stay there again!”

Apr 7, 2008 by David
Overall Rating: 1

• Nothing good to say, horrible.
• Everything was a motel Six quality.

“I severely over paid for such a bad hotel. Embassy Suite should be ashamed.”

Mar 26, 2008 by Carol
Overall Rating: 7

• Very nice accommodations.
• Called for airport shuttle pick-up at 4:00AM, yet so many persons showed up that someone would've had to stay behind if my husband hadn't left earlier.

“Very nice room and close to the airport. I didn't get to spend any time in the courtyard and pool, yet it looked beautiful and so peaceful.”

Mar 22, 2008 by Lynn
Overall Rating: 10

• Best hot breakfast anywhere!

“This room was a suite with a living room and small kitchen and separate bedroom. Very spacious and comfortable. The free hot breakfast was made to order including omelets, french toast, pancakes, all kinds of cereals, fruit, rolls, and danish. I couldn't think of anything missing there. It was great! Location was convenient to all major highways in Phoenix. I would definitely stay there again if I returned to Phoenix.”

Mar 19, 2008 by Kathie
Overall Rating: 10

• Friendly, helpful staff; breakfast great; beds comfortable; shuttle driver to Sky Harbor very courteous; very roomy room.
• Limited parking.

“Fabulous, would love to stay again.”

Oct 29, 2006 by Julie from Thompson Iowa
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very comfortable bed and lot of pillows. Great Pool. Delicious breakfast.
• Only thing is that housekeeping was at room before 9 a.m. Just put out door sign and you will be fine.

“I read the reviews before we stayed here for my husbands business meetings that were all ready booked at this hotel. I was taken back by some of the reviews about the hotel. Once at the hotel, I was pleased to see that it was actually better than the Ritz Carlton that we stayed in 2 years earlier! I felt very comfortable at the hotel and also around it. I actually walked all the way to the Biltmore shopping center 4 miles away. I did not feel it was in a shady part of town nor did I feel uncomfortable walking this far. I come from a small town of around 600 and I never once felt insecure. It was very clean and updates (ex. painting, cleaning outside and etc.) were being done every day we were there. The pool area was very clean and neat. Rooms were better than at the Ritz. The made to cook breakfast and the restaurant was awesome and reasonably priced. I would recommend and stay here again! ”

Aug 9, 2006 by Rod from Wenatchee
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[2]

• Airport shuttle, air conditioning.
• Age and condition, location, bad area, not enclosed.

“Long ways from the airport. Felt unsafe around this hotel. The swimming pool garden area was not enclosed. Very hot and humid. Reminds me of a motel rather than a hotel. Building and furniture were dated. Place was taken over by unruly clients leaving doors open, a fight at the pool, someone cut hair and we had to walk through it, fire alarm went off several times throughout the night. Airport shuttle was OK. Air Conditioner worked OK. Didn't try the breakfast. ”

Jul 31, 2006 by Rodney from Wenatchee
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• Wireless Internet, airport shuttle, spacious room.
• Location, condition, felt unsafe.

“My worries were confirmed when I was told this property was one of the original Embassy Suites built in the early 1970s. The shuttle service from the airport was satisfactory. After checking in, we had to take our bags into the open air atrium. It was noisy, congested, hot, and humid. On the way to our room, we passed many rooms with open doors and from 6 to 8 people lounging and partying. We had to walk through some piles of hair on the upper level balcony walkway. We watched several occupants cutting hair and sweeping the hair off the balcony to the garden/pool area below. My room smelled like cigarette smoke. My son came back from the pool early because of a fight that broke out among others. The open garden/pool area was unbearable from heat and humidity. The gas torches burning didn't help. The garden sprinklers sprayed water on your legs. The alarm clock didn't work. The smoke alarms went off repeatedly from 11 PM until midnight. We missed the breakfast as our flight left early. The property does have free wireless Internet. The bedroom was roomy and the beds were ok. The bathroom was not as private as it was located in the bedroom. I would choose another hotel before coming back here. ”

Jan 19, 2006 by Christie
Overall Rating: 10

• Very good customer service and food.

“Excellent place to stay, the rooms were large and clean. Excellent customer service, and the cook-to-order complimentary breakfast was outstanding!”

Nov 10, 2005 by Ann from Arvada, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Manager, happy hour and breakfast daily.
• Worrisome neighborhood, would not walk here.

“Semi-industrial neighborhood near older restaurants, hotel was clean and room was comfortable. But room windows appeared old and unsafe as they open directly to outside. Ideal for business traveler.”

1 of 1 people found this review helpful.

Oct 31, 2005 by Doug from Arroyo Hondo, NM
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• It was fine for one night.
• This hotel has seen better days.

“An older property that was fine for a one night stop over. Close to airport but neighborhood a little rundown. Wouldn't be a place you would want to vacation at.”

2 of 2 people found this review helpful.

Oct 26, 2005 by Norbert from Orange, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good breakfast and dinner.
• Some occupants partying too late.

“It is a good hotel and the people are friendly.”

Oct 12, 2005 by Charles from Belmont, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Hotel was very clean and also had a free full service breakfast cook to order.
• The hotel is close to areas that are kind of questionable.

“Although the neighborhood you go thru to get to this hotel is not the best, the hotel has extremely nice and clean. All the room open to a courtyard that is very secure. I did feel a little uncomfortable when I add to park in the back of the lot. There needs to be some more lighting. The cook to order breakfast was an unexpected surprise and the cafe was clean and the staff very nice. They had soft drinks along with the normal juices. I would stay here again but would try to park closer to the front door. There were also a lot of groups of kids staying there that I saw but never heard.”

1 of 1 people found this review helpful.

Oct 10, 2005 by Linda from Lakeside, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fabulous beds and pillows, AND, a great breakfast, who can ask for more?
• It is a bit difficult to get into and not the best part of town.

“I enjoyed staying at this property, it was perfect for the meetings that I attended. I felt a bit uncomfortable in the parking lot, but the hotel grounds were very well cared for and the front well staffed. Thank you.”

Oct 5, 2005 by Trent from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Friendly staff, nice facilities, easy access to highway.
• Surrounding neighborhood was not good, at the 7-11 just down the street we were asked if we needed any weed, no, but thanks for asking.

“Clean, very friendly staff, great pool, terrific comp. breakfast, overall a great experience.”

Oct 3, 2005 by Lisa from Belmont, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Suites are very nice and spacious. Made to order breakfast was a delight.
• The toilet tank did not work. Have to keep opening tank to fix lever.

“Convenient location to airport, close to downtown.”

Sep 26, 2005 by Evan from Broomfield, CO
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[6]

• Rooms were large.
• Area was not safe to walk in, hotels needed upgrading.

“Staff, food was great, room was kept clean, price was excellent, hotel was aging, room was non smoking but smelled of smoke, area was not the best and I did not feel safe walking at night.”

1 of 1 people found this review helpful.

Aug 19, 2005 by Carrie from Bullhead City, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[5]

• The beds were extremely comfortable!
• Although close to freeways, I did not like the buildings around the hotel for safety reasons.

“Rooms at the Embassy Suites are a great size and quite comfortable! The free "made to order" breakfast was delicious. This is a more established (aged) facility, but has been maintained very well. The staff was very supportive and friendly!”

Aug 3, 2005 by Fatima from Ajo, AZ
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• Location not adjacent to airport; many other hotels are. Not very clean; keys didn't work properly; had to move rooms, ended up with room with 1 bed.

“I would never stay here again, and would never recommend it to my friends. I have stayed at many other Embassy Suites and thought they were all wonderful... now I know there are exceptions. I cannot believe that this hotel qualifies as a four star hotel, and I can't believe they think this location is close to the airport. It isn't difficult, but it isn't that close either, and there are many hotels that are close/adjacent to the airport.”

1 of 1 people found this review helpful.

Aug 3, 2005 by Cassie from Tucson, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• The beds both had 4 pillows on them and were comfortable!
• The rooms need some updating, there was lots of "old" looking wood.

“This hotel was very close to our activities for the weekend. The front desk staff was very friendly upon arrival and the staff that prepared the complimentary breakfast were very entertaining. For the price we paid and not planning ahead at all, this hotel turned out to be very convenient for us and very affordable too.”

Jul 20, 2005 by Kay from West Chester, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Relaxing setting, good breakfast,
• a little bit farther from airport than we expected

“Very nice -- people extremely nice!”

Jun 11, 2005 by Ron from Honolulu, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• good sized rooms - plenty of space

“Comfortable and convenient within 10 - 12 minutes of airport; good value”

Jun 3, 2005 by Helene from Lexington Park, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• the helpfulness of the staff and the bus to airport
• they could have a restroom in the lobby

“We enjoyed our stay and it had the most confortable bed we had on our trip.”

May 19, 2005 by Carole from Cedar Rapids, IA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[6]

• Breakfast was very good
• Rooms, while clean, were very old. The location was in a very questionable part of town.

“I would rate this as a 2-star at best. It was certainly not the of the quality that I have come to experience in Embassy Suites that I have stayed in previously.”

May 14, 2005 by Susan from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[8] • Staff:[7] • Location:[7]

• The van picked us up from the rental car agency.
• At first they put us in a smoking room and it was bad.

“Friendly staff, clean rooms, and convenient to the airport.”

May 4, 2005 by Carole
Overall Rating: 9

• The hotel's outside appearance was somewhat disappointing and didn't look quite as nice as other Embassy Suites I have stayed in.

“Although the outside, and look of the neighborhood, was somewhat disappointing, the interior space and center courtyard was fine. The staff was great.”

May 1, 2005 by Dave
Overall Rating: 10

• Nice quiet room for sleeping and the breakfast was great.

“We enjoyed out stay.”

Apr 23, 2005 by Joseph from St Meinrad, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• complimentary breakfast bar exceeded expectations

“All rooms open into center open-air courtyard where swimming pool is located. Finely appointed lobby with very helpful and friendly staff. Rooms were nice, comfortable, and spacious.”

Apr 20, 2005 by Juli from Stayton, OR
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[5]

• Once inside the hotel the atmosphere was resort like!
• The area of town was more run down than I expected.

“Once inside the Embassy Suites you feel like you stepped into a Mexican resort with a center courtyard, cobblestone walkways and palm trees. The room are very large with a sitting room, kitchenette and separate bedroom. We had a clean room, high end furniture, and beautiful linens. Don't let the neighborhood scare you, it's a little bit industrial and rundown but turned out to be safe.”

Apr 20, 2005 by Abel from El Paso, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The nice free breakfast
• the furniture are old

“It's a nice concept, but it looks need to renew the bathroom appliance”

Apr 16, 2005 by Jeff from Fargo, ND
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• helpful and friendly staff
• neighborhood a bit rough and some street noise

“Hotel was clean and well maintained. Kind and helpful staff. Nice pool area.”

Apr 10, 2005 by John from Liberty Lake, WA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[5]

“The hotel was just OK in my opinion. The second day I was there I was approached by three "gang bangers" in the courtyard next to the elevator. I reported this to the hotel staff immediately. About a half hour later I checked with the desk to see what had happened, evidently, the staff had gone off duty and the new people on the desk had not a clue what I was talking about. Apparently, the security of guest is not a priority.”

Apr 9, 2005 by Ellen from Tucson, AZ
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[2]

• It had a nice courtyard with a pretty fountain and good breakfast.
• We were given a horrible room- partially underground!! It was dark and creepy.

“This hotel is the worst Embassy Suites I have ever stayed at. The neighborhood was bad. The front desk staff was not helpful when called with questions. The room was dark and had a burnt out light bulb. I'd never stay there again.”

Apr 9, 2005 by Ralph from Melrose Park, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[3]

• Fair price, great free breakfast,
• location, location, location- The pool was a little dirty.

“Overall the experience was a good one. The hotel was clean the staff was pleasant, and they had a nice free breakfast. The pool was not kept up as well as it should have been. The only other problem was the location. It was close to everything I wanted to do, but the nighborhood was a little run down.”

Apr 6, 2005 by Robert
Overall Rating: 8

• The suites were roomy.
• The front desk staff was not very helpful.

“Very convenient from the airport; spacious suites; great cook to order breakfast, the front desk people were less than helpful.”

Apr 6, 2005 by Kary
Overall Rating: 9

• They made to order breakfast each morning was nice.
• It was an old building.

“The room had everything we needed - plenty of space for two, micro, fridge, 2 TV's, door to seperate the two rooms, the pool/hot tub were clean and the staff friendly. Parking lot was free and well lit.”

Mar 7, 2005 by Peter from Seattle, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Breakfast is really breakfast -- eggs, potatoes, etc.
• It's on an endless and busy street.

“Great little courtyard with gas lamps, nice staff, maybe a little funky but well kept.”

Mar 7, 2005 by Denise from Byron Center, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Breakfast/laundry/nice sizes rooms

“We very much enjoyed our stay there, and planning on using that Hotel again when we visit Phoenix.”

Mar 7, 2005 by Vandee F. from Clay Springs, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The rooms were huge!
• I didn't get to stay there long enough.

“Excellent hotel and excellent price!”

Mar 3, 2005 by George from Glencoe, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Complimentary Happy Hour, Cook To Order Breakfast
• $10 WiFi charge WAY TOO HIGH

“Original Embassy Suites, well maintained. Coffee packets in rooms make weak coffee. WiFi charge of $10 is extreme, should be complimentary or much less costly. Also, signal strength was weak, especially for this charge.”

Feb 26, 2005 by Marjorie from Redwood City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was excellent in every way.
• wanted 4 nights only received 1 night.

“The suite we received was superb. The service was excellent. We would recommend for anyone staying only one night.”

Feb 18, 2005 by Kirsten from La Valle, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• Very tropical looking, courtyard was appealing
• Room was nice but looks in need of renovation

“Bed was pretty comfortable. Oversized fluffy pillows were great! The cook for the complimentary breakfast was energetic and enjoyable. Front desk staff was nice although they were unable to provide recommendations for local restaurants.”

Feb 18, 2005 by Rob from Sagamore Beach, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• Nicely appointed rooms.
• Located in a seedy part of town. Difficult to find.

“Enjoyed my stay.”

Feb 17, 2005 by Lan from Hoffman Estates, IL
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[2]

• Bathroom is old and small. Carpet looks old.

“This particular hotel is worse than other Embassy hotel we have stayed.”

Jan 31, 2005 by Gail from Key West, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• courtyard ambience
• no coffee before taking shuttle to plane

“despite being near the airport, the hotel had a very casual, fun atmosphere with very nice amenities - pool, spa, gift shop, etc. plus great appointments in the rooms”

Jan 29, 2005 by Don from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Two rooms, sitting area, and bedroom
• Restaurant needs to be remodeled

“I found the Hotel very comfortable, clean and friendly. It met my price expectations and parking was easy.”