User Reviews for Homewood Suites by Hilton' Phoenix-Metro Center

Research User Reviews for Homewood Suites by Hilton' Phoenix-Metro Center (21-40 of 110)

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Oct 23, 2007 by Chris from Lake Havasu City, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• I liked that the staff was friendly and efficient. They helped us find our way about and found my Mom's ring she left when checking out & returned it
• Nothing!

“This hotel was great and I would gladly stay there again. The outside patio of the attached restaurant was excellent and enjoyable. The hotel brunch had a very good selection and pleasant staff. It was so convenient. I thoroughly enjoyed my staff.”

Oct 18, 2007 by John from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent value.
• The egg patties were not nearly as good as the scrambled eggs.

“What a pleasant surprise! When I selected a 2.5 star hotel, versus a three or better where I would normally stay, I had my doubts. However, every contact that I had with hotel staff and every one of my experiences in this hotel was truly phenomenal. Public spaces and room were modern and spotless. Included breakfast buffet was varied and had many offerings. Laundry facilities were clean, spacious, and equipment efficient. Sun and shade pool area just off lobby was the perfect setting for breakfast al fresco. Front desk staff was cheery, professional and very helpful. Honestly, I could go on and on. I've stayed at several 4 star hotels in phoenix and the environs that I liked so much less than this one. You won't be disappointed!”

Jul 8, 2007 by Ed from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent room size and very clean.
• Limited staff.

“Very comfortable room in a good central location.”

Jun 11, 2007 by Jason from Orem, UT
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free food and kitchen.
• No hot tub.

“Great place to stay!”

May 30, 2007 by Michael from Portland, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• Once located service friendly every day.
• Tough to find.

“Good value.”

May 23, 2007 by Nelson from Pt. Jefferson Station, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Very comfortable and for the most part clean.
• The last few nights a lot of kids running wild.

“Better. Conveniently located for our purposes. Personnel accommodating. Nice breakfast bar.”

May 8, 2007 by Bobbie from Tucson, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Had a kitchen and bib by the pool free hot breakfast.
• Was charged $5.30 for phone call even when it did not connect?

“Over all was comfortable and convenient for what I needed on this trip. Did not like the fact that I was charged $11.69 for two phone calls that were never connected. The hotel clerk stated that patrons are charged for just picking up the phone.”

Apr 6, 2007 by Daniel from Paulden, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Suite with full kitchen, including oven, microwave, sink, dishwasher, and full size refrigerator.
• Slow elevator.

“Homewood suites by Hilton, in the phoenix metro center complex, are centrally located in the greater phoenix area, with easy access to the entire valley of the sun. Moreover, the hotel itself was clean, quiet, and professionally run. Our suite was spacious and offered a full kitchen. Needless to say, Homewood suites by Hilton exceeded our expectations and I would not hesitate to recommend it to anyone vacationing in the phoenix area. We plan on staying at Homewood suites by Hilton again on our next visit to phoenix.”

Mar 30, 2007 by Helen from Enumclaw, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The cleanliness and overall access to rooms, etc.
• They need to remember who the customer is and how they can best accommodate them!

“Overall, I was extremely satisfied with the hotel. When reserving the rooms, I selected the "non-smoking" rooms, fully expecting to have non-smoking rooms when we arrived. However, we were reserved rooms on the smoking floor, and the desk clerk would do nothing to correct that error. There were (3) adults and (2) children with extreme allergies to cigarette smoke, but they didn't seem to care. We managed to air the rooms out and they let us burn candles and use sprays to clear the air as best as possible. ”

Mar 17, 2007 by Karren from Lewistown, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[9]

• Cleanliness, general appearance, some of the staff, outside seating option for eating, suite very nice.
• Breakfast unbelievably disorganized, afternoon food offering poor, no Jacuzzi/whirlpool.

“Nice property overall, general appearance clean and most staff friendly, responsive and helpful. Night desk staff somewhat rude. Difficult to reach front desk personnel after eleven. Language barrier with some staff. Beer and wine provided during evening food offering with no supervision. Very young people helping themselves and going to pool. Accident waiting to happen.”

Dec 23, 2006 by Michael from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff very friendly and courteous, free breakfast was a good bonus.
• Difficult to find off of interstate. No hot tub.

“Excellent value for the money. High quality operation. Well-trained staff.”

Dec 18, 2006 by Wally from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It is decorated very nicely and the breakfast is good.
• Traffic noise on i-19.

“Very homey hotel with comfortable beds and a large varied breakfast.”

Dec 13, 2006 by Dan B. from Thousand Oaks, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The well equipped kitchen & the comfortable bed.
• Nothing.

“It's comfortable, and clean. The comp. Breakfast is great. The staff is caring. I plan on staying there again!”

Dec 9, 2006 by Darlene from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was large, clean and comfortable.
• The garbage truck woke us up in the early morning several times during the week.

“We really enjoyed staying at this hotel. We would stay again. The hotel was clean, staff friendly and they offered plenty of food/beverage for free.”

Nov 16, 2006 by Jerry from Lynn Haven, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great spacious rooms.
• Low water pressure.

“I had a great experience at this hotel and highly recommend it to other users. Fantastic location, close to many restaurants and entertainment facilities.”

Nov 2, 2006 by Ron from El Cajon, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[3]

• Great suite.
• It was a smoker¿s room.

“I'd stay there again in a non-smoking room.”

Oct 19, 2006 by Tracie from Bagdad, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, well maintained and overall sense of home.
• n/a

“Homewood Suites have given us the best hotel experience. I also, like the fact that the hotel partners are willing to meet certain requests such as non-smoking rooms, bed requests, etc.”

Oct 18, 2006 by Jerry from Englewood, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Enjoyed the stay, safety and facility. Breakfast was great. Loved the biscuits and gravy.
• Egg patties.

“This hotel has easy access to I 17 and is centrally located for business and activities on the northwest side of town. About a 20 minute drive to the Peroria Baseball fields.”

Oct 4, 2006 by Sylvia from Holtville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It had a nice little kitchen and separate living room and great breakfast.
• Not enough parking.

“I noticed you have changed the standard room to smoking and one bed. It's difficult to change the room to non-smoking/two beds when you call the hotel. Why did this change? ”

Sep 29, 2006 by Carrie from Lubbock, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The room was very comfortable.
• The quality of the food was somewhat disappointing.

“Hotel was very clean and comfortable.”

Sep 14, 2006 by Michael from Cathedral City, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to freeway. Easy in and out.
• Pool water was a little "FUNNY".

“Great location, great rooms and staff, fairly new hotel, nice breakfast in the morning.”

Sep 13, 2006 by Rebecca C. from Flagstaff, AZ
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[8]

• I was given a smoking room and the employee was extremely helpful in getting me another room.
• I stayed one night and ended up with bed bug bites. I had to go to a local clinic for ointment.

“I called the motel to tell them I had bed bug bites, considering they are in the hospitality business I thought they should know. I did not ask for anything free or compensation for the Dr. visit. They manager was not too happy to hear from me until I said I'm not asking for anything free.”

Aug 10, 2006 by Tom from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were big and clean, breakfast was good.
• Nothing to dislike.

“I will look for more of the Homewood hotels in my travels to come. what a great place. Rooms were big and clean.”

Jul 29, 2006 by Karen from Whiteriver, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, well decorated bathroom, lots of amenities.
• Nothing.

“It was clean and had many amenities even a bag of microwave popcorn was furnished.”

Jul 13, 2006 by Mike from Sumner, WA
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• it was very livable.
• Nothing.

“It is very nice and comfortable.”

May 11, 2006 by Michaele from Safford, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel is very clean. staff courteous and friendly.
• The hotel does not have a Jacuzzi.

“Hotel is very clean. Rooms are spacious. Staff is friendly and courteous.”

May 3, 2006 by Dennis from Flagstaff, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Access was easy and staff was very friendly and helpful.
• Just a little bit of freeway noise.

“A very nice place for a getaway and very convenient to all the places we went to.”

Apr 28, 2006 by David from Allen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice breakfast buffet.
• No spa.

“Conveniently located near I-17 & Peoria - close to Metro center - this hotel offers a good amount of amenities for the price. The bedroom of the two room suite contains a king size bed, TV, large closet, and bathroom. The sitting room contains a pull out sofa bed, and a mini-kitchen that includes a full size refrigerator, microwave, stove, and pots/pans/dishes/etc. 7 mornings a week the hotel offers a complimentary breakfast bar that includes eggs, sausage, fruit, yogurt, toast, and coffee/tea/milk/juice. Mon-Thurs the hotel hosts a complimentary evening social meal at the same bar that includes beer/wine/soda and 2 light dishes (spaghetti, pizza, macaroni & cheese, etc). The hotel amenities include an outdoor swimming pool, but not a spa. The building layout requires traveling through the buffet bar area to use the swimming pool, which can be a nuisance during the evening "social hour".”

Apr 22, 2006 by Susan from Henderson, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was comfortable, quiet and all the amenities I prefer.

“I enjoyed the amenities of the hotel, its location and the fact that when I was in my room, it was quiet. I would stay there again.”

Apr 8, 2006 by Bryce from Saint Johns, AZ
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[1]

• Very friendly atmosphere for families.
• No daily room cleaning, trash too small., not taken out.

“I was booked in North Phoenix, the wrong area 50 miles away from my seminar. Homewood Suites had a sister hotel in Mesa but would not transfer my reservations. I ended up having to miss my seminar because the traffic was so bad you could not get across town in less than 2 hours. But the Hotel was nice!”

Mar 28, 2006 by Brian from Lanoka Harbor, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Excellent for longer stays!
• All was ok.

“The Homewood suites in Phoenix was a nice place to stay. The room was large and comfortable and had a full kitchen. The breakfast buffet was a nice touch as well as the nightly light meal. I would stay there again. This would be great for a longer stay.”

Mar 20, 2006 by Andrew from Vernon Hills, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice sized suites and decent continental breakfast.
• Not easily identifiable on the road at night.

“Met my expectations. Nice rooms, clean hotel and pleasant staff.”

Mar 10, 2006 by William from Shelby Township, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great service, very clean, accommodating, free meals, incredible price, friendly, perfect almost.
• Water strength in the shower was weak, and could use a larger sign for location.

“Exceeded all of our expectations! Spacious suites, great customer service, breakfasts were well stocked and a nice variety, very, very clean with excellent housekeeping service! Will hopefully stay at another Homewood Suites again! To top it all off, the price could not be matched by anyone! I highly recommend it to any and everyone. Business people, couples, and families can't go wrong staying here!”

Mar 9, 2006 by Danielle from Dolores, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• One of the best hotels I have stayed at.
• The carpet was a little dirty.

“The hotel offers a good breakfast and a quick dinner. The dinner is offered 4 days a week. The hotel stay are great and helpful. The kitchenettes were a great addition. Thanks for making this a wonderful stay.”

Mar 9, 2006 by Arlene from Gardena, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness of the ladies room if the bathe rooms is not clean I will not stay. I am reap out about the bathroom and also security at the hotel.
• I didn't like the attitude of one of the front desk clerk female at our arrival.

“Very good. The other people that stayed there as well were very friendly. The food was good and my husband loved the happy hour.”

Mar 8, 2006 by Mary B. from Warren, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Personal service of staff wonderful !
• Noisy heating and cooling system.

“I would recommend this hotel 100% to anyone traveling to the Phoenix area. Close to highways and staff gives very personalized service.”

Feb 26, 2006 by Edward from Garland, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Breathtaking view! Great food at breakfast! Convenient location.
• Everything was immaculate except the floor of the elevator.

“My compliments! Excellent view! Great food at breakfast! We enjoyed having our own kitchen inside our room to prepare something to eat if we wanted to save on the food. Your facility and employees were always friendly and courteous to us. It was great!”

Feb 15, 2006 by Ron from Grants Pass, OR
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good breakfast.
• Asked for a non-smoking room and unable to provide.

“Hotel nice and clean, we requested a non-smoking room with our reservation and it was not honored. We checked in late and I would guess they gave it out before our arrival.”

Feb 14, 2006 by Dennis from Flagstaff, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very nice and accessible, and beds were very comfortable.
• The freeway traffic was the only drawback, woke us up a few times.

“The social hour was fun, and the suites were just right for my wife and I.”

Feb 10, 2006 by Liz from Littleton, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room size and breakfast.
• Outside pool and trash precipitators need cleaning.

“Good size suite, basic decor (home-style). Lobby is a good size and friendly decor with a large dinning area. Breakfast is good on a scale of "free breakfast" eggs, meat ,make your own fresh waffles, and continental. Located at 25th and Peoria, right off I-17 coming straight from the airport about 20 min. Mall ,grocery and restaurants right down the street. 25 minutes from Scottsdale and Tempe.”

Feb 9, 2006 by Larry from Homer Glen, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The separate living quarters and the breakfast was great!

“Just outstanding, period!”

Feb 9, 2006 by Gerald from Street, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free breakfast and business center.
• Could use a second computer in the business center.

“Homey and friendly and comfortable although in a busy part of Phoenix. A respite.”

Jan 19, 2006 by Ernesto from Norh Las Vegas, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• It's location made it easy to travel around the city.
• My son and I had to share a bed.

“The hotel met or exceeded all of my expectations with the exception of having to share a bed with my nearly adult son.”

Jan 18, 2006 by Guile from El Monte, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nice suites and friendly staff.
• Breakfast was lacking variety, wimpy shower.

“It is great if you are staying a week or more and cooking your own meals. I would not mind staying there again.”

Jan 17, 2006 by Steven from Yuma, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, organized, pleasant staff, large breakfast and lounge area.
• Had to take a smoking room.

“N/A”

Jan 5, 2006 by John from Cottonwood, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All the amenities it had. Wonderful place I can't believe it.
• Nothing.

“We had a wonderful time. The hotel exceeded our expectations. This hotel needs to be a four star hotel.”

Jan 5, 2006 by Clay from Las Cruces, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The cost as it pertained to the quality of the hotel was a very good value.
• The breakfast area always seemed a bit crowded with many people.

“Nice place. I'm sure we'll stay again.”

Jan 3, 2006 by Sherra from Clifton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, spacious, quiet, convenience, friendly staff, excellent breakfast.
• Very satisfied and would stay there again.

“This great hotel is conveniently located off highway 17 and on the way to the Grand Canyon. Our room was very clean and quiet. The staff was very friendly and helpful with directions. The breakfast was terrific and a pleasant surprise. I would go back to this hotel in a heartbeat when visiting Phoenix.”

Dec 28, 2005 by Barbara from Sedona, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The "apartment" suite was a real surprise. It was just a great place for X-mass eve!
• The only thing would be the shortened hours for breakfast.

“This hotel was much more than we expected! The room had a full kitchenette and small, comfy living room. Everything was extremely clean and the staff was very efficient and friendly. One of the best hotels I have ever stayed at.”

Dec 14, 2005 by Tom from Flagstaff, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, smells nice, close to mall and food, nice pool.
• Close to interstate, not really an issue.

“Very clean, new, attractive motel in great location. ”