User Reviews for The Westin Casuarina Las Vegas

Research User Reviews for The Westin Casuarina Las Vegas (81-100 of 1709)

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Apr 22, 2009 by Joe from Oceanside,CA
Overall Rating: 6

• The hallways were a little dirty.

“I am really disappointed in the resort fee I was forced to pay upon check out.”

Apr 21, 2009 by Leah from Temecula,CA
Overall Rating: 2

• It had a Starbucks in the lobby (even though it was way overpriced).
• The location, the staff, the pool was terrible (one look and I didn't go in). Worst experience in a long time.

“This way by far one of the worst experiences I have had in a long time. The only other one worse was a motel that the shower head fell out of the wall and the toilet wouldn't flush. The bed was comfortable and that was the only thing going for it. The road work was loud all night long, they had the entrance blocked and lanes shut down making it nearly impossible to get in and out. The pool was disgusting. The staff was rude. I have never felt this way all the times I stayed at the New York, the Marriott, or even a La Quinta Inn or Holiday Express. I would have had a much more pleasant stay at a Holiday Express.”

Apr 16, 2009 by Rande from Ontario,CA
Overall Rating: 9

• The beds were great and we loved the double headed shower too!
• The restaurant was too expensive for breakfast.

“We liked that it was close to the strip. It was clean, smoke free and relaxing. We would stay again because we loved the bed! The double headed shower was great too, but the bathroom needed a fan.”

Apr 15, 2009 by Thierry from Cardiff By The Sea,CA
Overall Rating: 3

• Decent location.
• Dogs allowed, barking in next room. Dirty bathtub, thin walls.

“Small gambling area, not too crowded and pretty good restaurant. Rooms were nothing special. Very thin walls, we could hear the barking dog (the hotel apparently allows pets, which we were not aware of) in the next room.”

Apr 15, 2009 by Wayne from Santa Ana,CA
Overall Rating: 7

• Service was decent.

“The hotel in itself is not bad, however it is definitely not a four star hotel. There were signs of wear and tear everywhere, from the elevators to the bathrooms. Also, the room was small and the bathroom was tiny. The beds and pillows were comfortable though. My main gripe was the $15/day resort fee which was tacked on at the end. It would have been nice to have been informed of this fee beforehand.”

Apr 15, 2009 by Diane from Fallbrook,CA
Overall Rating: 10

• Very comfortable bed and rooms.
• The shower needed to be fixed, water flow was poor.

“This hotel was a perfect place to stay while visiting Las Vegas. The room was very relaxing. There was an honor bar in the room as well as an in room safe. The staff at the hotel was very friendly and accommodating. I would definitely stay there again.”

Apr 15, 2009 by from Salt Lake City,UT
Overall Rating: 2

• Dirty- stairwell had dirty toilet paper, room not great, shower broken, housekeeping walked in.

“Small room.”

Apr 14, 2009 by Amy from Santa Cruz,CA
Overall Rating: 5

• Friendly front desk staff.
• Bathroom was
  dirty and sink backed up.

“The front desk staff was very courteous and friendly. There were 4 inch holes in the hotel room floor that were covered with a thin carpet only- felt like drain holes. Also the sink backed up whenever anyone in an adjoining room showered or flushed the toilet and left nasty brown residue in the sink.”

Apr 13, 2009 by Leelow from canada
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[7]

• Comfortable bed.
• Very small rooms and dirty.

“Very small rooms with stained carpets and actually called house keeping to come to room to clean the door. The ice machine sprung a leak and footprints from the wet carpets in hallway and the elevators there for three days.”

Apr 11, 2009 by Kash from Los Angeles,CA
Overall Rating: 3

• The bed is very nice.
• Noisy, thin walls, can hear doors closing and opening.

“The hotel is not a 4 star. You can hear planes take off and doors and conversations outside the room. I wouldn't recommend anyone to stay there.”

Apr 9, 2009 by Veronica from Cerritos,CA
Overall Rating: 9

• The beds were amazing and everything was very clean.

“Excellent hotel close to LV Strip. Would definitely stay again.”

Apr 9, 2009 by Terri from Ilwaco,WA
Overall Rating: 6

• Bathrooms were nice beds were comfortable valet staff outside were terrific.
• Too far from the strip, hard to get a cab because of this and to far to walk anywhere if wearing high heels.

“Nice hotel for business travelers or for staying just one night. It is clean and all staff people I dealt with were extremely nice.”

Apr 9, 2009 by Kim from Huntington Beach,CA
Overall Rating: 10

• Comfortable beds.
• Room was not ready when we arrived.

“Clean and very comfortable, a little off the strip.”

Apr 8, 2009 by George from Toledo,OH
Overall Rating: 9

• Clean, uncrowded, friendly, and comfortable.
• A little off the beaten path, a little old in places.

“Its a great value at the price. We used the casino and found it uncrowded and comfortable. Staff was very friendly. Room was a little dated and the internet did not work for us.”

Apr 6, 2009 by Mike from Canyon Country,CA
Overall Rating: 6

• Bed.
• Location - too far from the strip. Shower had cold water half the time, mold on the ceiling and tile.

“Not what you would expect from a Westin. The location is a little distance from the strip.”

Apr 2, 2009 by Linda from Ventura,CA
Overall Rating: 5

• Off the Las Vegas Strip a bit, felt safe with my kids.
• Overcharged for free parking at $16.11/day.

“The pool was closed, the hot tub did not have a functioning motor so the bubbles were not there, and the shower in our room had to be fixed for an hour at midnight on our third night to attempt to have hot water. The shower was not repaired & we had no hot water on night #3.”

Apr 2, 2009 by JE from Hillsborough,NC
Overall Rating: 6

• Ability to print boarding passes from hotel lobby.
• Location and surcharges.

“The hotel staff was friendly and professional. Having a Starbucks inside the hotel was a HUGE plus. We will not recommend anyone to use it due to their lack of customer service when I called to complain.”

Apr 2, 2009 by Matthew from Pixley,CA
Overall Rating: 5

• The hotel was clean.
• Not sure how it ended up in group of hotels on the strip.

“The heater wasn't working at first, it was blowing cold air but the next day we turned on the air conditioner and left the room and when we came back it was over 80 degrees in the room because it was blowing hot air. Apparently you can't use both the heater and air conditioner.”

Apr 1, 2009 by Edward from Parker,CO
Overall Rating: 1

• Nothing!
• Pool was out of order and was charged extra to use it never received the news paper I was charged for!

“Located in a back alley.”

Mar 25, 2009 by Walter from Encino,CA
Overall Rating: 8

• Friendly, classy atmosphere, helpful staff, attentive.
• Suede restaurant overpriced food not that great.

“Overall an excellent alternative to the higher priced strip hotels. Great location, good service classy lobby, nicely designed. Comfortable, well appointed rooms. Comfortable beds. Excellent staff and service. A bit disappointed with the Suede Restaurant. Had breakfast there. Ala carte eggs and OJ. Had to send the eggs and the toast back, they were cold, a bit slow on the service and a bit pricey. I know they feature the buffet and I can't comment on that as we decided on just the ala carte menu, but I was disappointed with the food. Oh well, maybe we just got a bad day. I would definitely recommend the hotel to anyone, besides the one disappointment (which could happen anywhere), we had a great time and were treated with class. Thanks.”

Mar 25, 2009 by Jenny from Seattle,WA
Overall Rating: 4

• Nice, clean room.
• Added on $15 Services fee.

“ Quite a ways off the strip. Not many amenities. Wanted to eat at about 11pm and nothing was open, had to order room service. Really annoyed with the $15 services fee they added on. They said it was for pool, spa and business center.
”

Mar 22, 2009 by Davi from Cincinnati,OH
Overall Rating: 5

• It was not clean with amenities.

“Overall poor experience versus expectations.”

Mar 21, 2009 by Frank from Evans,GA
Overall Rating: 8

• Convenient to all meetings scheduled for this trip.
• Charged an additional $16.50 per day for hotel amenities which I could not take advantage of.

“This hotel was wonderful but the last day I found a charge for over $80.00 extra for hotel amenities. I was upset and had them take this off my bill as I was not aware of this extra charge.”

Mar 20, 2009 by Shecky from Los Angeles
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[7]

• Decent location.

“Hotel is a bit older & will be ready for a complete renovation in the coming years (poor room & bathroom ventilation, poor drainage in tub, hideous wallpaper, etc.) But overall was nice & perfectly adequate. Moderate walking distance to the strip, maybe 1/2 mile or so, but not much going on in the direct vicinity. Have problems with the hotel which put a minor damper on our stay; The hotel staff only moderately helpful.”

Mar 19, 2009 by Vanessa from Los Angeles,CA
Overall Rating: 8

• It was very very clean! I loved the decor inside the room as well, very relaxing!
• The person who handled our bags was a little rude.

“The Westin is a great place to stay, very clean and decent price.”

Mar 19, 2009 by Phillip from San Gabriel,CA
Overall Rating: 6

• The bed is very comfortable.
• The bathroom is terrible.

“This hotel is not 4 star quality, maybe only 3 1/2 star. They don't have 24 hour restaurants so you are forced to order room service after 11pm. They also have a $15 mandatory service charge per night.”

Mar 19, 2009 by Jordan from Hurricane,UT
Overall Rating: 4

• Location was okay.
• Cost, and their service fee.

“They charged for a service fee? To use the pool and the covered parking. That's a joke. There was no way I was paying for Wi-Fi and the staff was a joke to work with.”

Mar 18, 2009 by Barb from East Lansing,MI
Overall Rating: 9

• Calmness of room and friendly staff.
• Paying for internet.

“Hotel was excelled. Had a very fresh feel to it. It also felt much more laid back compared to other hotels/casinos on the main strip.”

Mar 14, 2009 by Jenny from San Francisco,CA
Overall Rating: 7

• Room was clean and hotel was located close to the strip.

“$15 a day resort fee. We understood that this was not your typical Vegas hotel - slightly off the strip and without all the amenities. We could not comprehend what the $15/day resort fee provided us.”

Mar 13, 2009 by Dianne from Shoreline,WA
Overall Rating: 9

• Beds, room decor, bathroom, staff and
  no smoking.
• Suade too expensive restaurant.

“We liked it very much. We are seniors and wife has asthma, so no smoking was great. We don't think any of the larger hotels would have suited us as much. We stayed at Plant Hollywood one night and it is not our style. We would stay at the Westin again and would recommend it. Staff were helpful and courteous.”

Mar 12, 2009 by Claire from Grand Forks,ND
Overall Rating: 5

• I liked the location as it was of the strip and quiet.
• The hallways needed a good cleaning.

“This hotel suited our needs perfectly; it was off the strip but a only a short distance away from the action. We enjoyed having Starbucks on site. The only complaint: the rooms and hallways were dark and in need if updating. The hallways were in need of a very good cleaning.”

Mar 12, 2009 by Jason from Lawndale,CA
Overall Rating: 8

• The heavenly mattress is the best! The pillows are amazing! I
  didn't want to get out of bed!
• No flat screen TV!

“Great overall! Off the strip a little but not too far though! Good entrance on the back side to avoid traffic!”

Mar 12, 2009 by Phil from The Villages,FL
Overall Rating: 1

• The bathroom.
• The additional charges and their rude attitude.

“The casino is dark and the personnel was unfriendly. There are many other hotel casinos in the area that will treat you better.”

Mar 6, 2009 by Herman from Winchester,CA
Overall Rating: 5

• Beds were very comfortable!
• I expected better from a Westin Hotel; the room smelled like old carpet.

“The hotel was okay, but if I had a choice again, I would not stay there. The staff seemed new and could not answer my questions about local items. The room smelled like old carpet, although the beds were very comfy. The room had a steady shake as if a generator was beneath us. All in all, I expected better from the Westin Hotel chain as I have stayed at a Westin in San Diego and it was AWESOME! This was Las Vegas so my expectations were high and I was disappointed.”

Mar 4, 2009 by Craig from Norwalk,IA
Overall Rating: 9

• The bed was incredibly comfortable.
• The hotel was not functioning during our stay.

“The only knock was that the hotel pool and hot tub were out of
order.”

Mar 4, 2009 by Annette from Kildeer,IL
Overall Rating: 10

• Decor, cleanliness, always good quality in every city, green tea lotion.
• We were on an airline floor and thus, Westin
  would not stock our mini-bar.

“Westin has come to mean great and equal quality to my sister and I who travel together often. We love the heavenly bed, heavenly shower, products, hotel decor, food etc. and will always choose a Westin over another chain when possible.”

Feb 27, 2009 by Ma from Houston,TX
Overall Rating: 10

• No smoking anywhere even the casino, and maids were GREAT.
• One mature bell hop comment was inappropriate.

“This was a very pleasant and relaxing place to stay in Vegas and very close to Bally's and Bills casinos. A no smoking environment was a breath of fresh air after some smoky places. The room did not have a sunken tub or whirlpool tub in the room but the shower and tub and other creature comforts good. View from room not like the Paris or Bellagio,or a on strip lighted view but calm and quite atmosphere”

Feb 26, 2009 by Cindy from Iuka,MS
Overall Rating: 8

• The slot machines were loose, the staff was friendly, room was clean.

“The hotel is not a Las Vegas themed hotel, but it was fine. The small casino in the lobby was fun, and the room was clean. The shower was great, and the bed was comfortable. The staff was friendly. The only drawback was that it wasn't on the strip.”

Feb 23, 2009 by James from Calgary,Canada
Overall Rating: 6

• It's proximity to major attractions on the Las Vegas strip.
• The staff was cold and impersonal.

“This hotel was not in any way noteworthy. The good news is that means there was nothing wrong with it (everything was competently taken care of). The bad news is that there was nothing about it that would make me recommend it. It exists purely as a place to keep your stuff and sleep when you're not otherwise occupied in other locations.”

Feb 21, 2009 by Joe from Kirkwood,MO
Overall Rating: 6

• Comfortable beds.
• Very noisy.

“The hotel was very noisy, with poor sound-proofing. I was on the 11th floor and could easily hear the street noise. Room was not cleaned after 1 of the 3 nights I stayed there.”

Feb 20, 2009 by from Redondo Beach,CA
Overall Rating: 5

• The location is nice and Westin is pet friendly hotel.
• This is a very old hotel, and definitely not a 4 star hotel.

“Good location and pet friendly. They can take pets up to 60 lbs, and only 35 dollars one time fee for your stay. Also, staff are very friendly. Their bed is very comfortable. Hotel is old, and the bathroom tub is dirty. Fire alarm went off at 5:30 in the morning on my second day of stay.”

Feb 20, 2009 by Pamela from Huntsville,AL
Overall Rating: 8

• Comfortable beds.
• Location and still had to pay room taxes.

“100 yards off strip. Nice rooms and service, but poor location and casino.”

Feb 19, 2009 by Hassan from Logan,UT
Overall Rating: 8

• It's cool and the room good.
• I
  don't like the location it's hind offer from the down town, the TV is very old.

“The hotel is quite and good but the room is not perfect its good and they have only single bed they don't have queen or king.
They don't have smoking floor.”

Feb 19, 2009 by Andy from Avondale,AZ
Overall Rating: 6

• Two complimentary bottles of water.
• Hotel was a bit rough-around the edges.

“This Westin was not as good compared to the other Westin location I've stayed at. The furniture in the room is a bit too large for the room and the TV's are older tube-style models.”

Feb 19, 2009 by Tim from Santa Monica,CA
Overall Rating: 1

• The room was nice.

“ We ate at the restaurant and my wife got food poisoning and was sick for 24 hours. The one manager who was very nice in letting us check out late and offering anything we needed. Checking out I noticed the reimbursement for the cab ride wasn't there and had to wait 90 minutes while they figured it out. And whoever that manager was never even came out of the back room. I will never go back to that hotel, and for a 4-star I was not happy at all. ”

Feb 19, 2009 by Matthew from Los Angeles,CA
Overall Rating: 10

• The beds were really comfortable.

“The hotel was great . it was very comfortable ,clean and the hotel staff were very helpful.”

Feb 7, 2009 by Andrew from Victorville,CA
Overall Rating: 4

• Lobby was very clean and staff very polite.
• Room was very small had pet odor.

“People complained about the slow elevators and the noises from the hallway and outside. Sirens all night long were heard loudly in my room. The room had clean beds no refrigerator or microwave as advertised a so called mini bar that was warm and I did not even use it bottom line.”

Feb 5, 2009 by Andrew from Scottsdale,AZ
Overall Rating: 9

• Friendly and helpful staff.
• Old hotel off strip.

“A little off strip. Casino empty super bowl recession weekend. Terrible sports book. Very friendly staff in old maxim hotel. Not a bad place to stay.”

Feb 4, 2009 by Barbara from Phoenix,AZ
Overall Rating: 1

• The room was pretty and clean. I loved the double shower heads.
• The hotel staff were not friendly.

“The hotel staff were not friendly. The manager of Suede the restaurant located inside the hotel was very rude. My cousin and I had several bags of luggage and the hotel staff never offered to help they just looked at us while we struggled with luggage. It just was not a pleasant experience.”

Feb 4, 2009 by Tasha from Lowell,MA
Overall Rating: 3

• People are nice.
• Charge me extra money without a forehand inform.

“Charge me extra money without a forehand inform,people are nice.”