User Reviews for The Westin Casuarina Las Vegas

Research User Reviews for The Westin Casuarina Las Vegas (41-60 of 1696)

• Add Your Own Review »

Jul 8, 2009 by Michell from Miami,FL
Overall Rating: 7

• Location.
• Walls too thin. Old feeling to hotel.

“Overall staff was excellent. Hotel needs some upgrades. Had musty old smell, very small elevators, hallways could use better lighting, worst part was hearing cleaning crew about 9 am vacuuming, moving furniture, and hearing voices through the walls. Hard to sleep in. Location was excellent, and within walking distance of everything.”

Jun 30, 2009 by Luci from San Diego,CA
Overall Rating: 2

• It's a good hotel, but not what you want when going to Vegas. Pool was really a disappointment.
• Pool. Not a Vegas pool.

“Good location. Not to the levels of the resorts in Vegas.”

Jun 24, 2009 by Gary from Dublin,OH
Overall Rating: 7

• Hidden fee charged.

“Hotel is more like a 3 star hotel instead of 4 star one. Customer service is good not great.”

Jun 24, 2009 by Chris from San Diego,CA
Overall Rating: 1

• They removed the resort fee when we complained.
• This place (Westin) was dirty, smelled like dogs, and was absolutely not 4 stars.

“Dirty. The carpet was ripped and stained, the room smelled like dogs. The front desk checked us into a room 3 doors down from an active police incident (we requested and were granted a room change).”

Jun 20, 2009 by Mimi from Morgan Hill,CA
Overall Rating: 8

• It's pretty clean.
• The bed was not firm enough.

“It was clean and close enough to the strip. However, there was a hotel service charge of $30+ that we didn't know about.”

Jun 19, 2009 by Lori from Glendale,AZ
Overall Rating: 3

• Nothing, dumpy, scratch marks everywhere. Unclean.
• Also, added an extra fee for amenities of hotel on top of priceline quote.

“The only reason to stay at the Westin Casuarian is if it was the last hotel with rooms in Vegas. Rooms at Xcaliber, Flamingo and other low brow hotels on the strip would be a better.”

1 of 1 people found this review helpful.

Jun 19, 2009 by Dawnetta from Jordan,MN
Overall Rating: 1

• They charged me more fees, the TV in our room didn't turn off, mold in bathroom, hour wait to check in, next to an abandoned lot filled with vagrants!

“This hotel is not the star quality as indicated. We waited almost an hour to check in, very small casino and most games were closed, our room had mold in the bathroom and our TV didn't shut off. Getting to the strip required quite a walk and you had to go past an empty lot (except for vagrants and empty bottles) which made interesting for walking back to the hotel at night. On top of that they charged us a service fee to stay at their hotel that made it pricier per night than to stay at a true 4 star on the strip at regular price. Don't bother! They didn't when we told them our concerns.”

Jun 18, 2009 by Jen from Wellington,FL
Overall Rating: 4

• Bed was comfortable.
• Hall had dirty carpet and room was very small.

“The hotel was over rated and there was unexpected fee (resort fee) and internet was not free.”

Jun 12, 2009 by Cyndi from Simi Valley,CA
Overall Rating: 8

• Clean, courteous staff.
• $15 a day service fee not included in price.

“Good location, walking distance from the Strip. Not a Vegas
Y vibe in the hotel despite the small casino. Rooms are clean and comfortable enough. Not happy with the $15 a day service fee on top of the room.”

Jun 9, 2009 by Gita from Houston,TX
Overall Rating: 1

• Nothing comes to mind.
• The manager was rude and indifferent to my displeasure.

“This hotel was horrible. There was no soap in the room for the first 2 days. The safe was missing from the room and they could not find a replacement. They also charged a $15/day resort fee for no discernible service. When I told the manager about my unhappiness, he refused to do anything and said he was OK with a bad review because no one reads them. Avoid this place if you can.”

Jun 4, 2009 by Steve from Cedar Park,TX
Overall Rating: 3

• 2 blocks from strip.
• Hotel dingy, lots of work needed in rooms.

“Door frames off, had to change room due to horrible body odor smell, shower leaking, just poorly maintained property. Stains in hallway carpets will never stay at this hotel.”

Jun 3, 2009 by chandrasekhar from Arlington,TX
Overall Rating: 3

• nothing

“the worst 4 star experience........bathroom was very bad... water in the tub is not soaking... complained twice... no one too see that.... they came when i am checking out....unnecessary fees ......they say that these fees are not included at the time of reservation... they are charged at the time of authorisation of card and check in....now i understand how do u and they do business”

Jun 3, 2009 by Bill from Surprise,AZ
Overall Rating: 8

• Quiet hotel in a good off strip location.
• The hotel had run down and dirty common areas.

“This is a 3 star hotel in a prime off strip location. The hotel is definitely not 4 stars. It barely has 4 star amenities and a lot of the hotel is run down or unkempt. The pool area is nice but very small for an 800 room hotel. Supposedly the hotel is non-smoking, but the casino does allow smoking and that seems to empower smokers to light up through out the hotel.”

Jun 3, 2009 by Hitomi from San Diego,CA
Overall Rating: 6

• Parking was inadequate. Hotel exterior shabby.

“Charged a resort fee of $13 that still did not include internet access.”

Jun 2, 2009 by Angie from Anaheim,CA
Overall Rating: 9

• Friendly staff, good bath products, non-smoking.
• Bathtub looked a bit dirty.

“Very comfortable and relaxing room with great bath products and excellent beds. Would definitely stay there again.”

Jun 2, 2009 by Rick from Las Vegas,NV
Overall Rating: 9

• The rooms and beds were excellent.

“This hotel is
not on the Vegas strip. If you are looking for the Vegas experience then you may want to pick another hotel. Other than that the hotel was beautiful. Everything was clean. The food was excellent. I have never felt a more comfortable bed in a hotel.”

Jun 1, 2009 by Aisha from Topanga,CA
Overall Rating: 4

• Non smoking rooms!
• Room service was slow. Service charge.

“They tried to charge me a 16 hotel fee in addition to price line's fees. The man at check in said this fee was optional if we wanted to use the hotel services. We declined but they charged us anyway. The man at checkout said he would reverse the charge but was still charged for it! We ordered breakfast and it was supposed to take 30 minutes. It was so late that we had to cancel the order and eat elsewhere.”

May 31, 2009 by Sharon from Shelton,CT
Overall Rating: 1

• The bed was nice.
• Poor location. Ugly on the outside. Bad casino. Too far from the action for the price.

“This hotel is located a huge block from the strip. There´s a lot of construction going on 24/7 in the area and the noise is crazy. We wanted to stay on the strip however, it is a 15 minute walk, through construction. The hotel itself is not anything more than 3 stars. The casino is tiny. There are all those beautiful hotels for the same price or less, on the strip, and paying the same price for the Causarina was terrible! Ugly, poor location, at best 2.5 stars. Never again!”

May 22, 2009 by Liz from Provo,UT
Overall Rating: 9

• Comfort of bed and overall cleanliness.
• We had an additional charge of $16 per night and breakfast was expensive as well.

“It was a very nice hotel. The workout room was clean. The bedding was comfortable and very clean (I almost always remove any comforter in hotels, but I actually slept under it here). The bathroom had plenty of towels, but there was no key to the mini bar in the room. Negatives would be the $16/night charge assessed at check in. Overall it was very nice for a two night vacation.”

May 21, 2009 by Paul from Irvine,CA
Overall Rating: 8

• Staff was excellent.
• The $15 per night service fee.

“Just slightly off the strip, but still very conveniently located, this business class hotel is the perfect place to stay to be in Vegas without all the crowds and hassle that often accompany Vegas.”

May 21, 2009 by Kevin from San Diego,CA
Overall Rating: 7

• Clean, good staff.
• Too far from the strip.

“Hotel was good.”

May 17, 2009 by Jeremy from Jacksonville,FL
Overall Rating: 1

• Security issue; had somebody break into my room.

“Security issues at this hotel; somebody was in my room while I was sleeping. I will never stay at a Weston.”

May 7, 2009 by Eric from San Francisco,CA
Overall Rating: 9

• Great location, quiet, clean.
• The pool is small and dirty.

“No nonsense, a block away from the action, clean, comfortable, simple casino and a delicious, if expensive, restaurant. I would stay here again no problem.”

Apr 30, 2009 by Suzanne from Vernon,Canada
Overall Rating: 9

• The front desk people were very friendly and helpful.
• It was fine, really - a bit of a walk to the action spots.

“Very comfortable and well appointed room.”

Apr 24, 2009 by Chris from Austin,TX
Overall Rating: 6

• More quiet than on the strip.
• It was not a 4 star hotel. Dated, small rooms, resort fee.

“Was a little disappointed in the claiming to be a 4 star when it clearly was not.”

Apr 23, 2009 by Avis from Grafton,ND
Overall Rating: 9

• Very friendly personnel.
• At check in they informed us to pay an additional $15.00 per day for amenities charge.

“The hotel was fine, location was fine, within walking distance of everything. Felt safe. I was not at all happy when we checked it they said we would be charged an additional $15.00 per day per room for an amenities charge.”

Apr 22, 2009 by Diane from San Diego,CA
Overall Rating: 10

• I loved the bed and the comforters.

“I had a wonderful stay at the Westin. The room was given had an awesome view of The Strip. It was clean and comfortable and the shower was awesome. The bed was so comfortable my husband and I both wanted to take the bed home with us! We slept so well, we almost didn't want to get out of bed. I would definitely staying there again.”

Apr 22, 2009 by Joe from Oceanside,CA
Overall Rating: 6

• The hallways were a little dirty.

“I am really disappointed in the resort fee I was forced to pay upon check out.”

Apr 21, 2009 by Leah from Temecula,CA
Overall Rating: 2

• It had a Starbucks in the lobby (even though it was way overpriced).
• The location, the staff, the pool was terrible (one look and I didn't go in). Worst experience in a long time.

“This way by far one of the worst experiences I have had in a long time. The only other one worse was a motel that the shower head fell out of the wall and the toilet wouldn't flush. The bed was comfortable and that was the only thing going for it. The road work was loud all night long, they had the entrance blocked and lanes shut down making it nearly impossible to get in and out. The pool was disgusting. The staff was rude. I have never felt this way all the times I stayed at the New York, the Marriott, or even a La Quinta Inn or Holiday Express. I would have had a much more pleasant stay at a Holiday Express.”

Apr 16, 2009 by Rande from Ontario,CA
Overall Rating: 9

• The beds were great and we loved the double headed shower too!
• The restaurant was too expensive for breakfast.

“We liked that it was close to the strip. It was clean, smoke free and relaxing. We would stay again because we loved the bed! The double headed shower was great too, but the bathroom needed a fan.”

Apr 15, 2009 by Thierry from Cardiff By The Sea,CA
Overall Rating: 3

• Decent location.
• Dogs allowed, barking in next room. Dirty bathtub, thin walls.

“Small gambling area, not too crowded and pretty good restaurant. Rooms were nothing special. Very thin walls, we could hear the barking dog (the hotel apparently allows pets, which we were not aware of) in the next room.”

Apr 15, 2009 by Wayne from Santa Ana,CA
Overall Rating: 7

• Service was decent.

“The hotel in itself is not bad, however it is definitely not a four star hotel. There were signs of wear and tear everywhere, from the elevators to the bathrooms. Also, the room was small and the bathroom was tiny. The beds and pillows were comfortable though. My main gripe was the $15/day resort fee which was tacked on at the end. It would have been nice to have been informed of this fee beforehand.”

Apr 15, 2009 by Diane from Fallbrook,CA
Overall Rating: 10

• Very comfortable bed and rooms.
• The shower needed to be fixed, water flow was poor.

“This hotel was a perfect place to stay while visiting Las Vegas. The room was very relaxing. There was an honor bar in the room as well as an in room safe. The staff at the hotel was very friendly and accommodating. I would definitely stay there again.”

Apr 15, 2009 by from Salt Lake City,UT
Overall Rating: 2

• Dirty- stairwell had dirty toilet paper, room not great, shower broken, housekeeping walked in.

“Small room.”

Apr 14, 2009 by Amy from Santa Cruz,CA
Overall Rating: 5

• Friendly front desk staff.
• Bathroom was
  dirty and sink backed up.

“The front desk staff was very courteous and friendly. There were 4 inch holes in the hotel room floor that were covered with a thin carpet only- felt like drain holes. Also the sink backed up whenever anyone in an adjoining room showered or flushed the toilet and left nasty brown residue in the sink.”

Apr 13, 2009 by Leelow from canada
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[7]

• Comfortable bed.
• Very small rooms and dirty.

“Very small rooms with stained carpets and actually called house keeping to come to room to clean the door. The ice machine sprung a leak and footprints from the wet carpets in hallway and the elevators there for three days.”

Apr 11, 2009 by Kash from Los Angeles,CA
Overall Rating: 3

• The bed is very nice.
• Noisy, thin walls, can hear doors closing and opening.

“The hotel is not a 4 star. You can hear planes take off and doors and conversations outside the room. I wouldn't recommend anyone to stay there.”

Apr 9, 2009 by Veronica from Cerritos,CA
Overall Rating: 9

• The beds were amazing and everything was very clean.

“Excellent hotel close to LV Strip. Would definitely stay again.”

Apr 9, 2009 by Terri from Ilwaco,WA
Overall Rating: 6

• Bathrooms were nice beds were comfortable valet staff outside were terrific.
• Too far from the strip, hard to get a cab because of this and to far to walk anywhere if wearing high heels.

“Nice hotel for business travelers or for staying just one night. It is clean and all staff people I dealt with were extremely nice.”

Apr 9, 2009 by Kim from Huntington Beach,CA
Overall Rating: 10

• Comfortable beds.
• Room was not ready when we arrived.

“Clean and very comfortable, a little off the strip.”

Apr 8, 2009 by George from Toledo,OH
Overall Rating: 9

• Clean, uncrowded, friendly, and comfortable.
• A little off the beaten path, a little old in places.

“Its a great value at the price. We used the casino and found it uncrowded and comfortable. Staff was very friendly. Room was a little dated and the internet did not work for us.”

Apr 6, 2009 by Mike from Canyon Country,CA
Overall Rating: 6

• Bed.
• Location - too far from the strip. Shower had cold water half the time, mold on the ceiling and tile.

“Not what you would expect from a Westin. The location is a little distance from the strip.”

Apr 2, 2009 by Linda from Ventura,CA
Overall Rating: 5

• Off the Las Vegas Strip a bit, felt safe with my kids.
• Overcharged for free parking at $16.11/day.

“The pool was closed, the hot tub did not have a functioning motor so the bubbles were not there, and the shower in our room had to be fixed for an hour at midnight on our third night to attempt to have hot water. The shower was not repaired & we had no hot water on night #3.”

Apr 2, 2009 by JE from Hillsborough,NC
Overall Rating: 6

• Ability to print boarding passes from hotel lobby.
• Location and surcharges.

“The hotel staff was friendly and professional. Having a Starbucks inside the hotel was a HUGE plus. We will not recommend anyone to use it due to their lack of customer service when I called to complain.”

Apr 2, 2009 by Matthew from Pixley,CA
Overall Rating: 5

• The hotel was clean.
• Not sure how it ended up in group of hotels on the strip.

“The heater wasn't working at first, it was blowing cold air but the next day we turned on the air conditioner and left the room and when we came back it was over 80 degrees in the room because it was blowing hot air. Apparently you can't use both the heater and air conditioner.”

Apr 1, 2009 by Edward from Parker,CO
Overall Rating: 1

• Nothing!
• Pool was out of order and was charged extra to use it never received the news paper I was charged for!

“Located in a back alley.”

Mar 25, 2009 by Walter from Encino,CA
Overall Rating: 8

• Friendly, classy atmosphere, helpful staff, attentive.
• Suede restaurant overpriced food not that great.

“Overall an excellent alternative to the higher priced strip hotels. Great location, good service classy lobby, nicely designed. Comfortable, well appointed rooms. Comfortable beds. Excellent staff and service. A bit disappointed with the Suede Restaurant. Had breakfast there. Ala carte eggs and OJ. Had to send the eggs and the toast back, they were cold, a bit slow on the service and a bit pricey. I know they feature the buffet and I can't comment on that as we decided on just the ala carte menu, but I was disappointed with the food. Oh well, maybe we just got a bad day. I would definitely recommend the hotel to anyone, besides the one disappointment (which could happen anywhere), we had a great time and were treated with class. Thanks.”

Mar 25, 2009 by Jenny from Seattle,WA
Overall Rating: 4

• Nice, clean room.
• Added on $15 Services fee.

“ Quite a ways off the strip. Not many amenities. Wanted to eat at about 11pm and nothing was open, had to order room service. Really annoyed with the $15 services fee they added on. They said it was for pool, spa and business center.
”

Mar 22, 2009 by Davi from Cincinnati,OH
Overall Rating: 5

• It was not clean with amenities.

“Overall poor experience versus expectations.”

Mar 21, 2009 by Frank from Evans,GA
Overall Rating: 8

• Convenient to all meetings scheduled for this trip.
• Charged an additional $16.50 per day for hotel amenities which I could not take advantage of.

“This hotel was wonderful but the last day I found a charge for over $80.00 extra for hotel amenities. I was upset and had them take this off my bill as I was not aware of this extra charge.”