Research User Reviews for Luxor Hotel and Casino (21-40 of 1081)

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Apr 6, 2009 by Aaron from Cortaro,AZ
Overall Rating: 2

• I like the places they had to eat and the ability to get out was nice.
• The staff, they were rude and not very helpful. Not at all impressed.

“This hotel is nice on the outside, the room are OK, but no modern look to the room. Don't expect any help from the staff if you have any issues or problems.”

Apr 4, 2009 by Billie from Seabeck,WA
Overall Rating: 5

• Constant noise "music" everywhere.

“The early warning alarm went off at 1 in the moriningion for 45 minutes. There was no information for the guests, as to if we needed to start down the 22 floors. The first night was not a good experience.”

Mar 31, 2009 by Donna from Calverton,NY
Overall Rating: 1

• Very dingy, dark, and appeared dirty.

“I was very disappointed with the quality of the room. It was very dark, and appeared to be dirty.”

Mar 27, 2009 by Eileen from Placentia,CA
Overall Rating: 9

• The non-smoking room in the Tower of Luxe was really non-smoking and smelled clean.
• The cashiers at the Starbucks and in the hotel general store were not friendly.

“I was very impressed with the cleanliness of the room in the Luxor Tower. It was my first time requesting for a non - smoking room in Vegas where I couldn't smell smoke from other rooms or previous guests.”

Mar 25, 2009 by Hollywood from Phoenix,AZ
Overall Rating: 7

• Location is excellent, check in and out process was
  excellent.
• Rooms are totally outdated. Very dark.

“Check in was super easy. I thought staff was great. Rooms were clean, very outdated, carpets are stained, bedding was very worn as well as the furniture. It was very dark in the room and I had every light on. The room was close to elevator and casino. Noise level was fine however my friend could hear music early from the pool as we were right above the pool. We went to the buffet and it was good.”

Mar 16, 2009 by Darrell from Lipan,TX
Overall Rating: 4

• Close to main strip.
• Poor service, and rundown condition.

“We were told upon arrival that they only had one bellhop and he was busy. There was a tray of food left outside of our room from the previous guest until we called that night to have it removed. We were on the sixth floor and could not sleep until around 4 am when the night club closed. Overall, the hotel is rundown and difficult to navigate.”

Mar 14, 2009 by Kevin from Springville,UT
Overall Rating: 3

• Not so much.

“A hotel that needs to accept a lower rating or make some dramatic improvements.”

Mar 9, 2009 by Jeff from Charlotte,NC
Overall Rating: 8

• Amenities such as restaurants, shopping and view of mountains from room.
• Location was somewhat far from other attractions - main strip.

“Hotel has some nice shows and shops. Hotel is adjacent to a shopping mall with a variety of restaurants, shops, etc. Good night life located in hotel.”

Mar 6, 2009 by William from Topeka,KS
Overall Rating: 4

• On the strip.
• Quality of room substandard.

“The room, hallways, elevators and general surroundings were outdated and worn. The service was adequate.”

Mar 5, 2009 by Keith from Durango,CO
Overall Rating: 5

• It was conveniently located on the Las Vegas Strip.
• Dated, not very clean, and small rooms.

“We stayed at the Luxor about 10 years ago and had a great stay. I would guess that these rooms have not been updated at all since then. We actually had to walk down a hallway that had concrete floors and only sheet rock on the walls for about 30 yards. Calling this hotel a 4-star does a disservice to your customers.”

Mar 4, 2009 by Linda from Wharton,TX
Overall Rating: 1

• Nothing.
• Poor front desk personnel, unattractive room, wasn't worth the money.

“I would not stay at the Luxur hotel again, it falls way short of my experiences at other Las Vegas hotels.”

Feb 22, 2009 by Marc from Fairfield,CA
Overall Rating: 5

• Good looking lobby area.
• The east tower room are nowhere near 4 star level. Misleading.

“The east tower room are nowhere near 4 star level. Misleading.”

Feb 19, 2009 by Kelvin from Seattle,WA
Overall Rating: 1

• Very contemporary casino.
• Room was on the 1st floor, in front of Starbucks. Noisy.

“Luxor's casino is great but the hotel was sold out that night and my room was on the 1st floor right in front of Starbucks, at 6 am Starbucks speaker was blasting right into my room. At night there was so much noise because it's right next to the casino so it's loud. Never stay on the 1st floor of this hotel.”

Feb 17, 2009 by from Pasadena,TX
Overall Rating: 8

• Elevators located near front desk.
• Sales people every feet trying to sell shows, very intrusive.

“The hotel itself was outstanding, the staff unfortunately was less so. The only staff that seemed pleasant were the housekeepers and the valets. The desk staff seemed either disgruntled or just uninterested, not blaming given the volume of people that must be dealt with, just pointing it out.”

Feb 16, 2009 by Sandeep from Woodbridge,NJ
Overall Rating: 6

• Good food
• Rooms were in a public area which can be disturbing in the night

“Good food and staffWeird location of rooms”

Feb 5, 2009 by Heather from Valencia,CA
Overall Rating: 7

• Hotel was clean and the location was convenient.
• Not as luxurious.

“The Luxor was a decent hotel. I've stayed just about everywhere in Veags. It was half-remodeled and disjointed. The rooms were clean and the casino was large.”

Jan 27, 2009 by Brian from Clearwater,FL
Overall Rating: 2

• Nice interior in the commons area.
• Housekeeping never had a completed room there was always something.

“I would not recommend the Luxor to anyone. The food was poor at best, hey this is Las Vegas. The first room was not adequate. I was moved to an upgraded room. The room was in the back 40 so to say. The TV was a regular 27 with poor channel selections, over half was the hotel and ppv type. The housekeeping never got the room right once. I had to call at 10:30 pm upon my return to the room as the toilet was not cleaned and the bed had stained sheets on it. The pillows were like waffles, the mattress was okay but not 4 star quality. The next night the pillow case was so thread bare it ripped in half. There something not complete in the room everyday, i.e. towels missing, soap missing, pillow left on the floor with no pillow case etc. The floors out of the commons areas had stains in them even in the room. Will never stay there again! Too many choices Las Vegas to put up with these issues.”

Dec 4, 2008 by Rod from Victoria,Canada
Overall Rating: 6

• Ease of transportation, Egyptian theme, exhibits and shows.
• Inside common areas rundown wallpaper falling off in hallways.

“Hotel is in need of major renovation and reorganization.”

Dec 4, 2008 by Sydney from Lincoln,NE
Overall Rating: 3

• Friendly, helpful staff.
• Dark room, very far from elevator and
  minimal amenities.

“Maybe you have to like dark, tacky, hard to navigate hotels, but otherwise, I would never stay at the Luxor or recommend it to anyone. I slept on my daughter's living room floor the last night rather than spend one more night at the Luxor.”

Dec 2, 2008 by Stacie from Kenilworth,IL
Overall Rating: 3

• Casino was nice.
• The first room they gave us had a stain on the carpet.

“We were initially given a disgusting room with vomit stains on the carpet, unidentified stains on the comforters, and water marks on the ceiling and floor.”

Nov 20, 2008 by Julie from Mountlake Terrace,WA
Overall Rating: 8

• Good club, friendly staff, room is ok.
• Too far from strip, linens a bit dirty.

“There's a VIP check-in if you're staying at the Tower Deluxe. LAX (the club) was particularly awesome, I totally recommend you going here and you get in free if you stay in the hotel.”

Nov 16, 2008 by Peter from Hogansburg,NY
Overall Rating: 8

• The friendly staff at the hotel.
• The walk way access to the rail system. Too many cars to cross in front of.

“Great theme casino. Very nice quality of room and spa. Friendly staff. Nice location on Las Vegas strip.”

Nov 13, 2008 by Lori from Grand Junction,CO
Overall Rating: 6

• The restaurant, buffet.
• The staff trying to get us to see a time share!

“Could use a face-lift, more bars with live music that are not just for the younger crowd. Thought the room had a funny smell. Not my favorite.”

Nov 11, 2008 by James Geagan from Sonoma,CA
Overall Rating: 2

• Several of the employees were pleasant.
• General condition and lack of courtesy by manager.
  

“The Luxor definitely needs refurbishing. The carpets are worn, the moldings chipped and it looks like it's seen better days. There was a wet towel in the bathtub and it looked as though someone had recently showered in the room. The hotel did give me a slightly newer room which was an improvement. All the rooms are very dark with not enough lighting, which may be designed to hide some of the flaws.
”

Nov 8, 2008 by
Overall Rating: 1

• Location.
• Dirty room, needs remodeling. Whole hotel is disgusting.

“Do not stay there, 2.5 star at best.”

Oct 31, 2008 by LB
Overall Rating: 8

• I liked the location and the amenities of this hotel.
• I did not like the service charges for internet capability or that there was no complimentary airport shuttle.

“I enjoyed all the entertainment of this hotel. However I felt that $13 was a lot to charge for only 24 hours of internet service, so I went without. Other than that, my friend and I had a great time.”

Oct 30, 2008 by Christy
Overall Rating: 10

• Comfy, fun and
  accommodating.

“This hotel was great. I went over and spent most of my money at Mandalay bay as there games paid out better for me.”

Oct 20, 2008 by Ken
Overall Rating: 8

• Location was good, neat atmosphere.
• Smoke in the casino.

“Room size was nice. Bedding was plain not great. Location was very good. Nice shops.
”

Oct 17, 2008 by Mindy
Overall Rating: 6

• The staff.
• Carpet and bedspread stains, no full length mirror, no fridge and it was old.

“It's an older hotel in need of renovation.”

Oct 13, 2008 by Eliseo
Overall Rating: 7

• There were too many people trying to sell us timeshares every time we walked in. It became very annoying!

“Overall the hotel was okay except for the cleanliness. We found a dirty towel in our shower and the bed comforter was stinky.”

Oct 11, 2008 by Revanna
Overall Rating: 9

• The pool area was great. Service was great and facility was kept very clean.
• The hotel and rooms were all too dark and the layout was confusing.

“The price was great for this hotel. The hotel was definitley an upper scale hotel but it was so dark every where even in the rooms; although decorated very nice.”

Oct 9, 2008 by Katy
Overall Rating: 8

• Loved the free valet.
• Hated the distance from the front desk to the elevators.

“I liked it! I would stay there again.”

Oct 8, 2008 by Tim
Overall Rating: 3

• This hotel was nice but never did anything to wow me.
• The room was not fully cleaned and I was charged for a phone call that was not made.

“The hotel was nice and the staff was personable. But the room could have been cleaner as well as a bit more on the comfort level.”

Oct 8, 2008 by Andrew
Overall Rating: 6

• Casino floor was pretty good.
• Room was very outdated and disappointing.

“Luxury still needs to update its rooms. Far below average for the Strip.
”

Oct 8, 2008 by Elisa
Overall Rating: 1

• Not much.
• Room was horrible and service was not great either.

“The shower plugged and water did not drain. Maintenance came and fixed it, left hair ball and dirty towels in the bathroom. Bed was very uncomfortable and pillows too. Not a good experience at the Luxor. Will not stay here again.”

Oct 6, 2008 by Chris
Overall Rating: 8

• It is in a great location and has three of the best shows in town - Criss Angel, Carrot Top and Fantasy.
• The charge for the in-room internet access was a bit exorbitant.

“If you are on business travel, stay here. If you are on leisure travel, spend the extra money and stay at Mandalay Bay.”

Oct 5, 2008 by Randi
Overall Rating: 5

• Location.
• Very dark room, bad lighting.

“The notice was placed in our room about a drought and if we wanted to reuse towels to hang them. Our hung towels were taken. Also requested was to turn lights off when we left room. We did. When we returned they were all on. Maybe the cleaning staff did not get the same information as guests Seemed odd. And did
I mention the room lighting was awful.”

Oct 4, 2008 by Angie
Overall Rating: 8

• The hotel had all the amenities we wanted in a hotel and the Egyptian theme was a nice additive to our experience for something different.
• The initial room we were given was absolutely basic as we would have got anywhere. Not impressed so we upgraded.

“The hotel was fabulous. No issues or complaints there. Just surprised of the initial basic room we were given, which had no fridge, TV remote was not working, it was small.”

Oct 2, 2008 by Mike
Overall Rating: 2

• Dirty rooms, too much smoke in the hotel lobby, too dark, dirty.

“It took forever to check in; the rooms were run down, dirty and old. It was extremely smoky on the hotel floor. It may have been a 4 star hotel 5 years ago, but it doesn't even compare to a 3 star at this point.
”

Sep 17, 2008 by Charles from York, Pa.
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing positive!
• Everything from the food to the staff was a bad experience!

“Worst place I ever stayed. Staff was rude, rooms were dirty and uncomfortable. Will never stay, visit or spend a penny there again.”

Sep 9, 2008 by Shazia from Kew Gardens, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Decor, convenience and location. the room quality was good as well. the dining options were nice.
• No coffee maker in room also towels were cheap quality.

“Everything was ok since we didn't spend much time in the hotel. I might add that inclinators didn't have any signs to let one know of its movements. There was no coffee makers in the room. The room was ok however the cleaning people left dishes outside for the whole day.”

Sep 8, 2008 by John from Trabuco Canyon, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[5]

• Close to Mandalay Bay.
• Everything. Will never stay there again.

“Rooms are small, very hot, and the beds were awful. Mold in the showers, hard to get to your room, took forever to go anywhere or get out of the hotel. Awful, awful experience. To say this is a four-star hotel is an absolute joke. Terrible experience. I should have stayed at Motel 6 instead.”

Sep 8, 2008 by Tonia from Norfolk, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Check in.

“The hotel was spacious and unique! We were a little frustrated at check in since there was only 1 person.”

Sep 6, 2008 by Gary from Goshen, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• No problems with check in even though they had 100s of people checking in.
• The design very hard to find your way around.

“Good for non seniors. The design made it hard to find your room etc. My wife is in a wheel chair and it was very difficult. We felt lost for the first 24hrs. The food was good. The restaurant staff was very helpful. Rooms were clean. I would say the hotel is ready for a major make over. Looks old on the inside.”

Sep 5, 2008 by Anna from Cliffside Park, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• NA.
• It's at the end of the strip and looks a little outdated.

“Staff was very friendly. When we asked the front desk for passes to LUX they gave us VIP passes that allowed us to cut the line.”

Sep 4, 2008 by Jen from Page, ND
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[9]

• The check-in experience was above and beyond. Marilyn was great!
• The hotel is run down.

“The restaurants and casino in the hotel are very clean. The rooms are outdated but are clean. The staff were all very friendly and helpful. Cost of the hotel is reasonable.”

Sep 3, 2008 by Lesly from Minnetonka, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• The Luxor is legendary, the theme was beautiful.
• Construction!

“I was fairly happy with my stay. A number of the shops were closed, but the ones that were open were nice. The inclinator (the lift inside the pyramid) was a bit surprising but also brilliant. Transportation was very handy.”

Sep 3, 2008 by Penny
Overall Rating: 9

• The atmosphere was true to Vegas style.

“The rooms were very clean. We stayed on the 9th floor in the pyramid section and were not disturbed by any of the casino or club noises.”

Sep 2, 2008 by Elliott from Smyrna, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[10]

• Location, pool.
• Decor, hotel showed its age, uncomfortable beds, ugly room decor.

“While this hotel was under construction while we were there, that was not really the issue with the experience. I would expect that for the amount of money that it costs to build this hotel that they would spend the minimal effort to keep it in good shape and update the decor in the rooms.”

Sep 2, 2008 by Deanna from San Bernardino, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[7]

• The room was quiet. The restaurant was ok. The room was clean and shower was good.
• I was told not to get the shuttle from the airport that it would be the last stop. That was not true. The airport shuttle return ended at 6 pm.

“This room was fine for the price. It was adequate for a business trip. I did not think that there was overall great service. I called twice regarding the clock/alarm/radio not working. It was not fixed.”