User Reviews for Luxor Hotel and Casino

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Sep 2, 2009 by Erica from Soledad,CA
Overall Rating: 8

• The staff accommodated me with an upgrade whenever I was unsatisfied.
• The taxi service outside -was rude!

“Overall, the customer service at Luxor was adequate. The room design was nice, relaxing and comfortable. Friday and Saturday were a bit busy and there was somewhat of a wait for things I requested but it wasn't too long and the reason was understandable.”

Sep 2, 2009 by Andy from Victoria,MN
Overall Rating: 4

• Location
• Slow elevators.

“The luxor seems to be getting quite old. the elevators were either broken or extremely slow and always full.”

Aug 31, 2009 by Quang from Alhambra,CA
Overall Rating: 5

• Friendly.

“My expectation for this hotel should be 4 stars but it did not meet the 4 stars hotel due to carpet wrinkle and beds are not comfortable.”

Aug 31, 2009 by ken from Valencia,CA
Overall Rating: 9

• Location.
• Nothing.

“Great locations and rooms were very nice.”

Aug 22, 2009 by Mary from Gallatin Gateway,MT
Overall Rating: 2

• It had a good casino and starbucks handy.
• The check in was long lines, rushed, and there was an added 12.00 charge for 2 bottles of water and a newspaper. I had thought I was picking up a key.

“The room was dirty. The windows to the pretty view needed to be cleaned. The bathroom had mold. For 165 I was just not one bit impressed. Oh and no coffe had to buy that separate!”

Aug 17, 2009 by Rick from Bratrice,NE
Overall Rating: 5

• Long line at check-in, could feel bed springs.

“The beds were very poor quality and I had to have housekeeping bring a pad as I could feel the springs in the mattress. The carpet was shot through out the hotel, the pool had most of the areas closed off during the summer stay. The cafe food was poor, burnt pancakes at 2 in the morning wasn't what I was looking for. The tram to Mandalay bay was shut down. The prices in this hotel are like a 4-star hotel.”

Aug 16, 2009 by carol from Santa Rosa,CA
Overall Rating: 6

• location was good
• dated interior decor

“disappointed with the room accommodations, beds uncomfortable, linens faded”

Aug 14, 2009 by Kenneth from Mabank,TX
Overall Rating: 3

• The beds are horrendous!

“While this hotel appears attractive from the outside the staff is terrible and the beds are worse. I've slept in better beds in a Motel 6! The cleaning lady knocked and opened our door for cleaning at 8:30 AM. The only recovery we were offered by the staff was one hour later to check out, by then we just wanted to leave.”

Aug 14, 2009 by Emilie from Solana Beach, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[2]

• The Theme.
• Air quality. Crowd. Service.

“Nothing is worse than being over advertised to. Do not present the hotel, vacation package as more than it is. The place is not a resort. It is not fancy. There are no upgraded amenities. We were given a downgraded room. Told to take or leave it. The free tickets, seated behind pillars. Could not get hold of room service (10-20 minute phone wait). The trip was bad. Very bad. If we were told what to expect, would have paid accordingly. No problem. We were told to expect luxury, entertainment, service, and paid for it, and got Hotel 6 with bright lights and big crowds.”

Aug 13, 2009 by Jose from La Habra,CA
Overall Rating: 6

• Location.
• Staff was OK, not great.

“I stayed in one of the rooms inside the pyramid. Even with all the lights on, the room feels like a cave. The elevators also were very slow in arriving and in getting to our floor. The casino and poker room are fine for this mid-level hotel.”

Aug 11, 2009 by Dexter from Belleville,Canada
Overall Rating: 7

• Location.
• Not as modern as other hotels .

“Location was great with a great express checkout. The rooms are on the smaller side and could use some updating.”

Aug 10, 2009 by from Sacramento,CA
Overall Rating: 4

• Check out was easy.

“Gloomy room, brown furniture carpet reminds me of a skating ring, dirty doors, wouldn't let my bags touch the top comforter, black marks on sheets, shower door was clean, no i pod connection, this room is a bit below standard although it is located in a nice hotel. The access to clubs is nice if you don't care about the room. I was told the upgraded rooms are much nicer, it's like motel 6 inside a nice casino and then the rooms that are nice are no where near where you are staying.--All bad for the person that enjoys the room experience, getting ready esp. in Vegas!”

Aug 10, 2009 by Rachel from North Las Vegas,NV
Overall Rating: 2

“We were in the Pyramid Tower, which meant our room was one of the original rooms built for the hotel. The furniture was dingy, the bed was uncomfortable and the lighting was terrible. Even the glassware in the bathroom was dirty. I've stayed at the Luxor in the past and been given the option of what tower we would like to stay in. The front desk didn't ask this time and I was appalled when we got to the room. If we had been staying for more than one night I would have complained.”

Aug 10, 2009 by Robert from Sunbury,OH
Overall Rating: 8

• Very friendly staff.

“Very nice hotel for the money.”

Aug 3, 2009 by Luis from Tampa,FL
Overall Rating: 10

• Great location.
• Some staff members trying to recruit you for resort selling.

“Great location, family friendly, good price.
”

Aug 3, 2009 by Beth from Mesa,AZ
Overall Rating: 1

• The lobby and public spaces were great.
• Broken things in both rooms, low quality beds, poor lighting.

“I only stay at hotels that are 4 star or higher, so I expected this to be the quality I am used to, it wasn't. The beds sheets/comforters were low quality, the floor had a hole in it and I tripped on it, the door handle was broken so it took 4 or 5 tries every time to get in to the room, the TV remote didn't work and one of the lights was out. I complained and they upgraded me to a nicer room free of charge. That "suite" was poorly lit, still low quality bedding, and the heater was broken. I spent the whole night shivering and had to call maintenance twice and it still was never corrected. I would NEVER stay there again.”

Aug 2, 2009 by Lisa from Elkhart,IN
Overall Rating: 9

• People were friendly, really felt like a vacation.
• The wait in line to check in was much too long, almost an hour.

“Nice hotel but the room was not a four star. Definitely needs updated, the bed was old and soft, carpet was worn and the wallpaper was coming loose. Most four stars have nicer TV's and free movies. Could use a coffee pot. The pool was okay, the one pool was closed for a day due to something floating in it. This was our 38th wedding anniversary and when we asked for a complimentary meal we were told no. Even terrible gives complimentary meal tickets.”

Jul 27, 2009 by from San Diego,CA
Overall Rating: 3

• Nothing.
• Parking is not secure. Rooms have no noise insulation. Staff unwilling to do anything about noise complaints.

“Don't do it!”

Jul 24, 2009 by Tom from Calgary,Canada
Overall Rating: 8

• The details in the rooms were very attractive. The room was comfortable.
• Mattress needs replacing.

“We enjoyed the Luxor and the price we paid was very good. We found this hotel was very smokey compared to the other howels/casinos.”

Jul 20, 2009 by Catherine from Fayetteville,GA
Overall Rating: 10

• I loved the quality of the room.
• Honestly, there was nothing I disliked about this hotel.

“I would love the opportunity to stay here again. The rooms were outstanding, the location was great, and the entertainment was fun!!”

Jul 10, 2009 by Stephanie from Bakersfield,CA
Overall Rating: 8

• Cool theme.
  Lobby/casino was nice.
• Rooms a little outdated. Housekeeping didn't do their job.

“The lobby/casino of the Luxor was cool and quite impressive. It was clean and there is a lot to do without leaving the hotel. Registration was always busy, so arrive early and be prepared to wait 20-60 minutes checking in. Also, there is a $12 resort fee charge per day. Not sure what it's really for, but you pay it upfront. Our room was in the pyramid. It was good sized and had a nice view. Room was a little outdated and the bed wasn't anything special. Bathroom was nice and it had a large shower. Only real problem was housekeeping never came even after 2 phone calls. The hotel made it up to us by returning the resort fee charge. The Luxor wasn't as bad as a lot of people make it sound(at least it wasn't for us), but the rooms are definitely not a 4 star quality. A quick side note, use the valet. The attendants were awesome! Very friendly and willing to help any way they could.”

Jul 10, 2009 by Larry from Rancho Cucamonga,CA
Overall Rating: 10

• Perfect atmosphere.

“Everything was enjoyable and convenient.”

Jul 4, 2009 by Greg from Austin,TX
Overall Rating: 9

• Staff upgraded me to deluxe suite without needing to; spacious and beautiful bathroom.
• Small pool, no complimentary internet.

“Very nice hotel, very pleasant staff. Was upgraded to deluxe suite without asking or needing to. Room was spacious, cool (very hot outside), and very nice. Swimming pool was a little on the small side, though they do have 3 pools.”

Jul 4, 2009 by kay from Milwaukee,WI
Overall Rating: 6

• It looks great from the outside, the food in the hotel was reasonably priced.
• It was very dirty.

“The luxor is almost like two seperate hotels, between the pyramid and the towers. The pyramid rooms are noisy, dirty, and dark. We were originally in those rooms and forced them to upgrade us to the tower rooms, it was a world of difference.”

Jul 4, 2009 by from Mullica Hill,NJ
Overall Rating: 1

• The front pyramid.
• The hotel hallways and rooms were beat up, scratched and dirty. The beds were third world and now we're never going to Egypt.

“The Luxor is old and stinky, the shades are ripped, the floor is in a deplorable condition and the buffet is gross. It was a big let down.”

Jul 2, 2009 by Ann from Farmington Hills,MI
Overall Rating: 5

• Liked Raffles Eatery.
• Needs refurbishing badly.

“Very young and out of control guests. Hotel was shabby.”

Jul 1, 2009 by Phil from Palmdale,CA
Overall Rating: 1

• View from room.
• Everything else, overpriced, hidden charges, dirty room, long check in and
  unfriendly staff.

“The Luxor Las Vegas is a horrible hotel. Do not stay here. There was a 12 dollar mandatory hotel charge for the phone and bottled water that we were told we would find in our room. The room floor was dirty, the shower contained hair from one of the previous guest. They did send a house keeper to vacuum but it took 3 hours. The parking is horrible.”

Jun 27, 2009 by Deb from Wimberley,TX
Overall Rating: 6

• Mandatory fee of $10.99 pp/day for tiny bottled water, newspaper, & use of fitness center.

“Just OK. Beware of mandatory fees for unwanted services.”

Jun 25, 2009 by Dianne from Yorba Linda,CA
Overall Rating: 4

“They charged a 10 dollar resort fee on top of what I had to pay.”

Jun 23, 2009 by Brandie from Kingman,AZ
Overall Rating: 3

• The hotel was clean.
• Staff unfriendly not helpful, room uncomfortable.

“The room was warm (air conditioning unit not working well - room not very pleasant). The bed was hard and uncomfortable. The hotel staff was unfriendly and not very helpful.”

Jun 23, 2009 by Mark from Lucas,TX
Overall Rating: 6

• Nothing stands out.
• Cleanliness of the room, no view at all, 1 elevator for each level.

“The pool area was very rowdy, my children were afraid to even go down to it. The room was disgusting. There were several spots on the carpet. The walls and curtains had water spots everywhere. The corridors were very dark and dingey. There was one elevator for our floor, it took forever for it to get to us. This was supposed to be a 4 star hotel. Definitely closer to a 2 star rating.”

Jun 20, 2009 by Tracy from Incline Village,NV
Overall Rating: 3

• Valet parking was free.
• Worn out.

“The Luxor is a worn out hotel located at the end of the strip it is a $13.00 cab ride to get to Ceasars each way. The rooms are dirty (I had black mold on my shower ledge). The tower rooms are better than being stuck in the pyramid.”

Jun 19, 2009 by Rose from San Diego,CA
Overall Rating: 8

• Comfort and price.
• Check-in was really long.

“Great hotel for the price, pretty quiet, but expect to really get in some walking as it is on the end of the strip there is a monorail that is located nearby, that helps you get around.
I would stay here again and recommend it for those looking for a good price and comfort without all the Vegas craziness.”

Jun 15, 2009 by Stacey from Norman,OK
Overall Rating: 4

• Short line on Wednesday.
• Loud and clubby. Perfect for a 20 year old.

“There were a lot of drunk 20-somethings running around always. We had to walk past a club to get to our room which was impossible on Friday and Saturday night. The slot machines did not pay anything. Paid $30 for a couple of hot dogs. We only stayed at Luxor to sleep.”

Jun 12, 2009 by Jack from Surprise,AZ
Overall Rating: 9

• All rooms have a view.
• Elevators are far apart due to building design.

“This is the first time we stayed at The Luxor. We found the experience to our liking. The hotel staff is friendly and eager to make sure your stay is enjoyable.”

Jun 11, 2009 by Ciara from San Francisco,CA
Overall Rating: 8

• The size and layout of the room and bathroom.
• The towels, and bedding were very bad. They were old, dingy, and uncomfortable.

“The Hotel was in a convenient location. It felt old and a little drab, but the layout of the rooms are nice and I loved the big bathroom.”

Jun 11, 2009 by Blake from Greensburg,IN
Overall Rating: 2

• Nothing because it really let me down.
• Did not meet the star level expectation.

“The staff were not all that friendly, I did not feel that it was worthy of a four star rating. I have stayed in numerous four star hotels and this hotel is just not there.”

Jun 10, 2009 by Bill from Richland,WA
Overall Rating: 4

• Hotel room was rundown and in need of an update.

“Rundown hotel that was in need of a face lift.”

May 26, 2009 by Brenda from Norco,CA
Overall Rating: 4

• The large tub in bathrooms.

“I
would not stay there again.”

May 14, 2009 by Nancy from Zelienople,PA
Overall Rating: 5

• Bathroom was very nice.
• Too big.

“The room was so poorly lighted, I could not see to read , plus the walk from the room to the casino was seemingly long.”

May 8, 2009 by Mark from Centerville,GA
Overall Rating: 8

• Easy to get there from anywhere in Las Vegas.
• Smoking in the building.

“A very busy place but they seemed to have their act together for any and everything you as a traveler would need.”

May 2, 2009 by Deepak from Apple Valley,MN
Overall Rating: 7

• Comfortable rooms
  plus in-room video enabled check-out.
• Long line at check-in and $5 phone surcharge even when phone isn't used.

“Overall, a good place to stay in Vegas. The service was good though the bathroom sink clogged up in both the rooms we had.”

Apr 24, 2009 by Jon from Woburn,MA
Overall Rating: 6

• Swimming pool was very nice, luxor theming is interesting.
• Parking was a long walk from room, housekeeping never came, rooms were dated.

“Luxor is good budget strip property but I don't think it meets quality standards of a 4-star property. The pool is great and the front desk people are generally friendly but there's some major flaws. The parking lot is long walk from your room no matter where you are. It takes a day at the hotel just to learn your way around. Housekeeping was less than efficient while we were there and never came to clean our room.”

Apr 16, 2009 by Vandana from Vancouver,Canada
Overall Rating: 2

• The lobby was nice and clean and the surrounding casino.
• The rooms were dirty, outdated, and no extra features. It is compared to a 2.5 star w/out a doubt not a 4 star as indicated.

“I would never stay in this hotel again nor recommend it to anyone. We could not even get extra pillows until the next day because they had none. No comfortable bed either, it was a horrible experience.”

Apr 14, 2009 by Tiffany from Hoffman Estates,IL
Overall Rating: 0

• Carpet was coming up off the halls and someone could fall.

“My room was filthy. There were dirty glasses and other items left by previous guests. The carpet was coming up off the floor in the hallway. The windows were dirty. I would not stay here again. They are not maintaining the building at all. The elevators were falling apart. There were holes in some of the walls.”

Apr 13, 2009 by Jang from Northridge,CA
Overall Rating: 1

• Nothing is good about this experience.

“Overall the room is very dirty and old. Not a 4 stars hotel, location was really far from other main hotels. Avoid this hotel if you can.”

Apr 10, 2009 by Marcy from St. Anthony,IN
Overall Rating: 7

• Location.
• The rooms were not very clean.

“Great location! Nice casino! The rooms could have been cleaned a little better!”

Apr 6, 2009 by Aaron from Cortaro,AZ
Overall Rating: 2

• I like the places they had to eat and the ability to get out was nice.
• The staff, they were rude and not very helpful. Not at all impressed.

“This hotel is nice on the outside, the room are OK, but no modern look to the room. Don't expect any help from the staff if you have any issues or problems.”

Apr 4, 2009 by Billie from Seabeck,WA
Overall Rating: 5

• Constant noise "music" everywhere.

“The early warning alarm went off at 1 in the moriningion for 45 minutes. There was no information for the guests, as to if we needed to start down the 22 floors. The first night was not a good experience.”

Mar 31, 2009 by Donna from Calverton,NY
Overall Rating: 1

• Very dingy, dark, and appeared dirty.

“I was very disappointed with the quality of the room. It was very dark, and appeared to be dirty.”