User Reviews for Luxor Hotel and Casino

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Dec 8, 2009 by Bob from Reedley,CA
Overall Rating: 8

• The price was very affordable and staff gave us an upgrade & it was very nice.
• Showers had little water pressure.

“The price of the room was very affordable and the room was comfortable. Very convenient to the casino and restaurants.”

Dec 7, 2009 by John from Newport Beach,CA
Overall Rating: 5

• Great night club.
• Not 4 star quality.

“It was OK. Room could use some updating. Great night club.”

Dec 2, 2009 by Ghazi from Houston,TX
Overall Rating: 7

“It is a nice hotel for those who are looking for a 4 star hotel with a good price and the location is little bit far from the main area, but still you can use the Tram to go to the Excalibur and walk to the MGM.”

Nov 26, 2009 by Jamey from Borger,TX
Overall Rating: 10

• The layout of the hotel/casino was awesome!
• Nothing!

“My wife and I had a great time, staying at the Luxor. The room was very nice, housekeeping took care of us and the front desk was great in answering any question we had.”

Nov 25, 2009 by Kevin from Rochester,PA
Overall Rating: 4

• The hotel room was clean however it was very outdated.
• The service was not very good. Most employees did not even acknowledge their customers.

“Although our room was clean, the hotel was outdated and needed many renovations. That part we could have lived with but the thing that was most irritating was that most of the employees did not greet people from the servers in the restaurant, cocktail servers and even employees in the food court. It was like pulling teeth to get acknowledged. I felt like we were an inconvenience to them. The front desk employees were very helpful though.”

Nov 21, 2009 by Tammy from Holladay,UT
Overall Rating: 2

• It was filthy, stinky, and had horrible customer service.

“This is not a 4 star hotel. My other employees stayed in the Westin Casuarina, which is also listed as a 4 star hotel and it was much nicer. The Luxor was filthy, and disgusting with no customer service. We had to go elsewhere to eat, gamble, swim. It was too filthy at the Luxor.”

Nov 19, 2009 by Carlene from Palm Springs,CA
Overall Rating: 8

• The location and our room convenience to elevator & valet.
• The room needed to be renovated.

“I liked the renovated casino. The location is great. The bars and restaurants were great as well.”

Oct 27, 2009 by Lisa from San Francisco,CA
Overall Rating: 8

• Additional Resort fee more than 11 $ a day.

“Additional resort fee more than 11 $ a day. That are hidden costs.”

Oct 20, 2009 by Linda from Cincinnati,OH
Overall Rating: 6

• The room was old.

“The room seemed to be clean but is in dire need of some repairing and replacing of chairs, blankets, and the wallpaper had holes punched into it plus the doors were bent at the bottom and rusted that went to the bathroom.”

Oct 14, 2009 by Taylor from Highland,CA
Overall Rating: 9

• Awesome, the pyramid cafe had the best chicken ceaser sandwich!
• The all you can eat all day buffet was good, but not great.

“Awesome hotel, great location, lots of fun!”

Oct 11, 2009 by James from Omaha,NE
Overall Rating: 6

• Room was clean and mostly quiet.

“This is much closer to the Circus-Circus then to the Mandalay Bay. I have stayed in many 4 star hotels and this was not even close! I was very disappointed with this hotels.”

Oct 10, 2009 by Michael from Marietta,GA
Overall Rating: 1

• The theme of the hotel was interesting.
• Rooms are horrible. Not what I expected of a 4-star hotel.

“The room we stayed in was in horrible condition. There were stains on the wall, ceiling, and carpet. The drain in the sink was broken and made a rattling noise during our entire stay, even after complaining to the hotel. The entire hotel smelled like smoke. I know it is a casino and some smoke is to be expected, but there was little to no smoke smell in the other casinos on the strip (Venetian, Caesars Palace, Mandaly Bay, etc.). I attempted to explain my displeasure with my stay, but management was uninterested in doing anything about it, and only said "we're sorry". Unfortunately, that summed up my experience at their hotel - sorry.”

Oct 6, 2009 by Todd from Salt Lake City,UT
Overall Rating: 5

“I was told I would get a king bed and a room in the pyramid. I received neither not knowing this until I got to my room. Basically, what I told I was going to get I did not. It was then too much hassle to change.”

Oct 5, 2009 by Linda from Temecula,CA
Overall Rating: 7

• Outside appearance. Great bell and valet service.
• Way too expensive for extras $26.00 for coffee, $30.00 for a sandwich.

“Beautiful outside and pool area rooms are in need of some repair. Best shows in Vegas for the price including exhibits.”

Oct 2, 2009 by Cindi from Mt. Angel,OR
Overall Rating: 7

• The dining was decent.
• Room was outdated.

“It was ok. I probably would not stay there again unless I booked a room in the tower section.”

Sep 28, 2009 by cathy from canada
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[4]

• I loved that guy! He was worth every penny!

“We drove all the way from Canada only to get a dirty room and had to pay dollars for an upgraded room. The Luxor Casino does not pay on slots. I lost over dollars on payout! It was my friends birthday and we went to Tender Steakhouse in Luxor. Ordered 14 ounce cut and got an 8 ounce steak then they argued with me. Another 120.00 bucks gone!”

Sep 27, 2009 by Anne from Ashland,OR
Overall Rating: 7

• Convenient to convention center and fitness facilities are good.
• Casino setting, few amenities.

“Conveniently located for the business traveler (my convention was at Mandalay Bay). I was upgraded to a West Tower room, which was roomier than the pyramid room I had last year.”

Sep 12, 2009 by Vanessa from Camarillo,CA
Overall Rating: 2

• The staff.
• Claustrophobic. Confusing no amenities.

“I was greeted with smiles and the staff was great. I went to my room and the elevators were like a bad ride. It was so closed in the ceilings were low. It was very creepy the room had bad air conditioning. It was so confusing getting to my room. Elevators shake and it was just bad. There was a cord from the TV to hook up Internet and they charged 14.99 for it! I couldn't sleep I had a better experience at the Hampton inn for 35 a night.”

Sep 9, 2009 by Jessica from Chula Vista,CA
Overall Rating: 9

• The bathroom was great. Room service rocked.
• The blankets and the room was dated.

“I loved the service. The new bars and restaurants rock.”

Sep 8, 2009 by Lori from Phoenix,AZ
Overall Rating: 9

• Decor.
• Too far from center strip.

“We arrived at 10 pm and checked in, got our key and went to our room. It was not ready, housekeeping looked like they had just arrived to clean the room. The prior guest dirty towels and bed linens were still in the room.”

Sep 7, 2009 by Julie from Victoria,Canada
Overall Rating: 4

• Room was nice - bathroom was fabulous!
• Staff were not friendly and check-in took about 40 minutes.

“Staff was unfriendly, shops in hotel were ridiculously overpriced!”

Sep 5, 2009 by Steve from Phoenix,AZ
Overall Rating: 8

• Very close to show
  I was attending.
• Bathroom sink needed roter rooter.

“For the money
I got a great deal. The room was attractive & comfortable- most enjoyable was the work out facility-- no x-tra charge!”

Sep 3, 2009 by Jean from Novato,CA
Overall Rating: 2

• location
• rooms need to be remodeled. Really run down and old.

“The staff was friendly, but the rooms needs a good makeover. It was so old, sparse, and run down it felt like it was more motel then a hotel. The only good thing about it was the location being close to everything. But the price we paid, definitely was not worth it.”

Sep 2, 2009 by Erica from Soledad,CA
Overall Rating: 8

• The staff accommodated me with an upgrade whenever I was unsatisfied.
• The taxi service outside -was rude!

“Overall, the customer service at Luxor was adequate. The room design was nice, relaxing and comfortable. Friday and Saturday were a bit busy and there was somewhat of a wait for things I requested but it wasn't too long and the reason was understandable.”

Sep 2, 2009 by Andy from Victoria,MN
Overall Rating: 4

• Location
• Slow elevators.

“The luxor seems to be getting quite old. the elevators were either broken or extremely slow and always full.”

Aug 31, 2009 by Quang from Alhambra,CA
Overall Rating: 5

• Friendly.

“My expectation for this hotel should be 4 stars but it did not meet the 4 stars hotel due to carpet wrinkle and beds are not comfortable.”

Aug 31, 2009 by ken from Valencia,CA
Overall Rating: 9

• Location.
• Nothing.

“Great locations and rooms were very nice.”

Aug 22, 2009 by Mary from Gallatin Gateway,MT
Overall Rating: 2

• It had a good casino and starbucks handy.
• The check in was long lines, rushed, and there was an added 12.00 charge for 2 bottles of water and a newspaper. I had thought I was picking up a key.

“The room was dirty. The windows to the pretty view needed to be cleaned. The bathroom had mold. For 165 I was just not one bit impressed. Oh and no coffe had to buy that separate!”

Aug 17, 2009 by Rick from Bratrice,NE
Overall Rating: 5

• Long line at check-in, could feel bed springs.

“The beds were very poor quality and I had to have housekeeping bring a pad as I could feel the springs in the mattress. The carpet was shot through out the hotel, the pool had most of the areas closed off during the summer stay. The cafe food was poor, burnt pancakes at 2 in the morning wasn't what I was looking for. The tram to Mandalay bay was shut down. The prices in this hotel are like a 4-star hotel.”

Aug 16, 2009 by carol from Santa Rosa,CA
Overall Rating: 6

• location was good
• dated interior decor

“disappointed with the room accommodations, beds uncomfortable, linens faded”

Aug 14, 2009 by Kenneth from Mabank,TX
Overall Rating: 3

• The beds are horrendous!

“While this hotel appears attractive from the outside the staff is terrible and the beds are worse. I've slept in better beds in a Motel 6! The cleaning lady knocked and opened our door for cleaning at 8:30 AM. The only recovery we were offered by the staff was one hour later to check out, by then we just wanted to leave.”

Aug 14, 2009 by Emilie from Solana Beach, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[2]

• The Theme.
• Air quality. Crowd. Service.

“Nothing is worse than being over advertised to. Do not present the hotel, vacation package as more than it is. The place is not a resort. It is not fancy. There are no upgraded amenities. We were given a downgraded room. Told to take or leave it. The free tickets, seated behind pillars. Could not get hold of room service (10-20 minute phone wait). The trip was bad. Very bad. If we were told what to expect, would have paid accordingly. No problem. We were told to expect luxury, entertainment, service, and paid for it, and got Hotel 6 with bright lights and big crowds.”

Aug 13, 2009 by Jose from La Habra,CA
Overall Rating: 6

• Location.
• Staff was OK, not great.

“I stayed in one of the rooms inside the pyramid. Even with all the lights on, the room feels like a cave. The elevators also were very slow in arriving and in getting to our floor. The casino and poker room are fine for this mid-level hotel.”

Aug 11, 2009 by Dexter from Belleville,Canada
Overall Rating: 7

• Location.
• Not as modern as other hotels .

“Location was great with a great express checkout. The rooms are on the smaller side and could use some updating.”

Aug 11, 2009 by Dwayne from Belmont,MS
Overall Rating: 9

• Location was good, if you don't mind a little walk.
• Restaurant locations and show variety.

“The Hotel was fine and the staff was friendly enough. However, our room had an air conditioning problem that was not completely resolved. The hotel was Hot in most areas and stuffy in the remainder. This is in comparison to the others we visited in the area, so it was not a climate issue. There were added charges that I am not used to being associated with travel, such as a resort fee and a fee for pool usage.”

Aug 10, 2009 by from Sacramento,CA
Overall Rating: 4

• Check out was easy.

“Gloomy room, brown furniture carpet reminds me of a skating ring, dirty doors, wouldn't let my bags touch the top comforter, black marks on sheets, shower door was clean, no i pod connection, this room is a bit below standard although it is located in a nice hotel. The access to clubs is nice if you don't care about the room. I was told the upgraded rooms are much nicer, it's like motel 6 inside a nice casino and then the rooms that are nice are no where near where you are staying.--All bad for the person that enjoys the room experience, getting ready esp. in Vegas!”

Aug 10, 2009 by Marie K. from Fontana,CA
Overall Rating: 1

• Bellman was super helpful in getting my room upgraded to one that met my expectations.
• The first two rooms I was placed in were atrocious. This hotel needs serious remodeling.

“I was disappointed when Luxor accepted my bid and it appears I had reason to be. The stay at the Luxor was disastrous. My room was gross and when I was switched to a new room in a different tower, it was the exact same thing. My bellman
assisted me and I finally received the room that met my expectations. The layout of the casino is not visitor/user friendly. I couldn't figure out where I was and I kept arriving at the same spot by various means. I learned valet parking was free for guests so I decided to park there after my shopping and was told it was full. I am a female traveling by myself and their parking structure didn't feel secure and safe. I ran from my car into the hotel area. Overall, a huge disappointment. I will never return to Luxor nor will I bid on Vegas.”

Aug 10, 2009 by Rachel from North Las Vegas,NV
Overall Rating: 2

“We were in the Pyramid Tower, which meant our room was one of the original rooms built for the hotel. The furniture was dingy, the bed was uncomfortable and the lighting was terrible. Even the glassware in the bathroom was dirty. I've stayed at the Luxor in the past and been given the option of what tower we would like to stay in. The front desk didn't ask this time and I was appalled when we got to the room. If we had been staying for more than one night I would have complained.”

Aug 10, 2009 by Robert from Sunbury,OH
Overall Rating: 8

• Very friendly staff.

“Very nice hotel for the money.”

Aug 3, 2009 by Luis from Tampa,FL
Overall Rating: 10

• Great location.
• Some staff members trying to recruit you for resort selling.

“Great location, family friendly, good price.
”

Aug 3, 2009 by Beth from Mesa,AZ
Overall Rating: 1

• The lobby and public spaces were great.
• Broken things in both rooms, low quality beds, poor lighting.

“I only stay at hotels that are 4 star or higher, so I expected this to be the quality I am used to, it wasn't. The beds sheets/comforters were low quality, the floor had a hole in it and I tripped on it, the door handle was broken so it took 4 or 5 tries every time to get in to the room, the TV remote didn't work and one of the lights was out. I complained and they upgraded me to a nicer room free of charge. That "suite" was poorly lit, still low quality bedding, and the heater was broken. I spent the whole night shivering and had to call maintenance twice and it still was never corrected. I would NEVER stay there again.”

Aug 2, 2009 by Lisa from Elkhart,IN
Overall Rating: 9

• People were friendly, really felt like a vacation.
• The wait in line to check in was much too long, almost an hour.

“Nice hotel but the room was not a four star. Definitely needs updated, the bed was old and soft, carpet was worn and the wallpaper was coming loose. Most four stars have nicer TV's and free movies. Could use a coffee pot. The pool was okay, the one pool was closed for a day due to something floating in it. This was our 38th wedding anniversary and when we asked for a complimentary meal we were told no. Even terrible gives complimentary meal tickets.”

Jul 27, 2009 by from San Diego,CA
Overall Rating: 3

• Nothing.
• Parking is not secure. Rooms have no noise insulation. Staff unwilling to do anything about noise complaints.

“Don't do it!”

Jul 24, 2009 by Tom from Calgary,Canada
Overall Rating: 8

• The details in the rooms were very attractive. The room was comfortable.
• Mattress needs replacing.

“We enjoyed the Luxor and the price we paid was very good. We found this hotel was very smokey compared to the other howels/casinos.”

Jul 20, 2009 by Catherine from Fayetteville,GA
Overall Rating: 10

• I loved the quality of the room.
• Honestly, there was nothing I disliked about this hotel.

“I would love the opportunity to stay here again. The rooms were outstanding, the location was great, and the entertainment was fun!!”

Jul 10, 2009 by Stephanie from Bakersfield,CA
Overall Rating: 8

• Cool theme.
  Lobby/casino was nice.
• Rooms a little outdated. Housekeeping didn't do their job.

“The lobby/casino of the Luxor was cool and quite impressive. It was clean and there is a lot to do without leaving the hotel. Registration was always busy, so arrive early and be prepared to wait 20-60 minutes checking in. Also, there is a $12 resort fee charge per day. Not sure what it's really for, but you pay it upfront. Our room was in the pyramid. It was good sized and had a nice view. Room was a little outdated and the bed wasn't anything special. Bathroom was nice and it had a large shower. Only real problem was housekeeping never came even after 2 phone calls. The hotel made it up to us by returning the resort fee charge. The Luxor wasn't as bad as a lot of people make it sound(at least it wasn't for us), but the rooms are definitely not a 4 star quality. A quick side note, use the valet. The attendants were awesome! Very friendly and willing to help any way they could.”

Jul 10, 2009 by Larry from Rancho Cucamonga,CA
Overall Rating: 10

• Perfect atmosphere.

“Everything was enjoyable and convenient.”

Jul 4, 2009 by Greg from Austin,TX
Overall Rating: 9

• Staff upgraded me to deluxe suite without needing to; spacious and beautiful bathroom.
• Small pool, no complimentary internet.

“Very nice hotel, very pleasant staff. Was upgraded to deluxe suite without asking or needing to. Room was spacious, cool (very hot outside), and very nice. Swimming pool was a little on the small side, though they do have 3 pools.”

Jul 4, 2009 by kay from Milwaukee,WI
Overall Rating: 6

• It looks great from the outside, the food in the hotel was reasonably priced.
• It was very dirty.

“The luxor is almost like two seperate hotels, between the pyramid and the towers. The pyramid rooms are noisy, dirty, and dark. We were originally in those rooms and forced them to upgrade us to the tower rooms, it was a world of difference.”

Jul 4, 2009 by from Mullica Hill,NJ
Overall Rating: 1

• The front pyramid.
• The hotel hallways and rooms were beat up, scratched and dirty. The beds were third world and now we're never going to Egypt.

“The Luxor is old and stinky, the shades are ripped, the floor is in a deplorable condition and the buffet is gross. It was a big let down.”