User Reviews for New York New York Hotel and Casino

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Oct 20, 2009 by Mark from Portland,OR
Overall Rating: 9

• Good choice of Restaurants and open common area.
• The Pool area is to small and somewhat inconvenient. The Bathrooms need updating.

“Good rates for the size of the rooms, good selection of Restaurants and activities.”

Aug 16, 2009 by Mark from Palm Desert,CA
Overall Rating: 7

• Ventalation of the cigarrette smoke in the casion was excellent.
• I had to upgrade to a different room to get a king bed.

“
Atmosphere of the hotel was very nice, staff was friendly. Food was very good. I would recommend this hotel to a friend.”

Jul 21, 2009 by Ellen from Brick,NJ
Overall Rating: 8

• Location.
• Non-smoking room smelled like smoking room.

“While our room was clean and comfortable, we requested a non-smoking room that smelled like smoke. Also we had some difficulty finding the front desk, it was not clearly marked when entering from the parking garage.”

Jul 19, 2009 by Thelma from Victoria,VA
Overall Rating: 10

• Good location.
• Lighting too dim in the lobby area.

“This hotel was met my expectation. It was clean and the staff was friendly. We enjoyed all parts of the hotel from the hotel parking to the check out by TV. The room was beautiful and the linen was comfortable. The pool was lovely.”

Jul 4, 2009 by Kathy from Hesperia,CA
Overall Rating: 9

• Service was excellent. Asked for something and it was brought to room in minutes.
• Long lines, computers were down, pizza was not good.

“It was nice staying at New York, New York. Interesting information placed around front of hotel about 9/11. Made me cry to think of innocent lives lost. Happy to know there are some who are interested in dedication rather than just making money.”

Jun 7, 2009 by William from Niceville,FL
Overall Rating: 3

• How it looks from the outside.
• Rooms.

“I assumed a 4-Star hotel rating would mean some sort of consistency across Las Vegas. The New York Hotel is definitely not a 4-Star hotel. I would perhaps give it a 3, at best. As soon as you walk in, the hordes of low-brow clientele overwhelm you. Squeeze by the into a long line and unhelpful staff at the front desk. Finally, when you make your way through the maze and into your room, it is a true disappointment. The rooms have seen better days - 15 years ago. They are definitely stale. The bedspread was disgusting and I don't even want to know the last time it was laundered. The windows look out into nothingness, and the beds were worn as well. I would never recommend this hotel to anyone.”

May 10, 2009 by Ericka from San Antonio,TX
Overall Rating: 10

• Everything. The concept is awesome. I love New York. Everything in house.

“Loved it.
NY has everything to offer whether traveling for business or pleasure. The Broadway room with the view of the mountains was amazing. Restaurants excellent. Great clubs. ESPNZ one is cool etc. I would recommend this hotel to anyone visiting Vegas.”

Apr 19, 2009 by Jen from Yosemite Ntpk,CA
Overall Rating: 9

• Location.
• Inability to reserve a room type (king vs. doubles).

“Nice hotel, excellent location, okay room. Priceline reserved a Skyline room for us at New York New York and the front desk staff would not reserve a room type for us. (Said it was policy to not block room types). We ended up in a room with double beds sharing a bed. The room was nice but not of four-star luxury. It had a very small (19") TV with an unresponsive remote and few amenities. But it did have a large mirrored-door closet, nice tile in the bathroom (real door on bathtub/shower) and a nice view and was well-kept. Elevators were also pretty fast and uncrowded. It was nice, but I wouldn't stay here again unless I could be guaranteed a room type.”

Feb 16, 2009 by Mike from South Jordan,UT
Overall Rating: 2

• The Location is good
• Slow service, poor layout. I must have walked 300 yard down a twisting hallway to my room.

“Watch out! Slow service, long winding hallways, below average room decor, small tub & shower. I would not stay here again.”

Jun 8, 2008 by Candice from Houston,TX
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[2]

• We still got a room.
• The room is poorly laid out and not what was expected.

“My husband and I checked in June 7, 2008.”

May 30, 2008 by Karen from Mount Prospect, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• I loved the spa. It was affordable, and they did a great job.
• I didn't win big in the casino, but had fun.

“The New Yorker has this slice of pizza stand that has a line of 20 people from the moment it opens until it closes. Although, it takes about 15 minutes to go through the line. The $3.95 Sicilian pizza is definitely worth the wait. You feel like you are really in NY having a slice on the streets of Manhattan. The casino is set in Grant Park, with trees everywhere. I gambled in the morning. There was a little brawl going on between a man at the craps table. The pit boss, and the dealers did an excellent job of keep it under control. I was on my own, but didn't feel like it at this hotel. The gift shop was lovely, and appropriately priced. The pool seem extremely small, but it was too cold to swim.”

May 21, 2008 by Jan from Bloomington
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[8]

• Looked nice from outside.
• Guest services was terrible.

“I will never stay here again! Have been to Las Vegas many times. The hotel said, room upgrade, two for one breakfast, roller coaster rides, cocktails and for a certain date, add coupon for Star Bucks. Our room didn't face anything except the roller coaster and air blowers. Were told by desk staff, we don't know anything, complaint to the director of Hotel Training and Guest Relations. Did nothing to resolve our problems. I don't like being offered something and not getting it, stayed at MGM before this, no problems at all. I don't plan to return to NY-NY.”

Apr 20, 2008 by Heidi from Frisco, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[6]

• The Italian restaurant was very good.
• The hotel room was filthy. The sheets were dirty and looked like they had not been changed in a while.

“Due to the uncleanliness of my room, I would not recommend this hotel to any one. I was very disappointed in this hotel.”

Feb 27, 2008 by King from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• They gave us a free upgrade to a small suite.
• Checking in and out took far too long.

“Much better than expected. I felt like it was one of the better kept mega hotels on the strip and to top it off, they gave us a free upgrade on the room to a small suite with a Jacuzzi and very nice flat screen TV. I would absolutely stay there again. It took a long time to check in and out but I think their computers were acting funny. At least that's what the lady told me at check in.”

Dec 30, 2007 by David from Fremont, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• The price for its 4 stars status, even though doesn't feel like it.
• Didn't feel like 4 star hotels at all.

“The room doesn't provide a fridge for drink/food, doesn't have toothbrushes, and TV is old tube style instead of flat panel which I would expect for a 4 stars hotel.”

Nov 27, 2007 by Luke from Springdale, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[2] • Location:[9]

• Location.
• Room was too small I could have paid less buying from New York New York direct.

“I thought getting a four star room on a Sunday in Vegas would be really nice. The room was average at best and small. The front desk staff was poor, the room was poor. The bathtub did not drain so taking a shower was nasty with a foot of water in the tub.”

Nov 26, 2007 by Alayna from Surprise, AZ
Overall Rating: 10
Cleanliness:[8] • Staff:[7] • Location:[10]

• Very fun atmosphere. Visually appealing. Lots to see.
• All of the towels were stained or dirty.

“The room was very nice and seemed pretty sound proof. I didn't hear a thing from the neighbors. The rooms were clean with the exception of the towels. The beds were sufficiently comfortable. The inside of the hotel is really amazing and there is a lot to see.”

Oct 22, 2007 by Michael from Anchorage, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location on the strip.
• The view from the room.

“The hotel was very nice over all, but the room location and view was not the best.”

Oct 7, 2007 by Gordon N. from Appleton, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Clean, pleasant, comfortable.
• Signs are needed for direction.

“We had a nice stay at the hotel. We had stayed there before. The rate was fine. The variety of restaurants is good even though we did not use them.”

Oct 6, 2007 by Doug from Lone Tree, CO
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[7]

• Good restaurant selection within hotel property.
• Poor for business traveler; definitely not 4star rooms/bedding.

“As a business traveler and non-gambler, this hotel provided a 2.5 star experience (nothing like a 4star). Cleanliness was average at best, service worse, and poor in-room work surfaces. A nailed down cocktail table right under the AC, instead of a desk. Expensive internet access ($13). I also experienced a major billing error (close to $8,000) that the hotel ultimately fixed - after my credit card was cut off. Did I mention the roller coaster outside my window? Bearable but certainly not a plus. Couldn't wait to leave - and even that took time - 25 minutes as one desk clerk at 7:45am.”

Jun 23, 2007 by Angelique from Bakersfield, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, cleanliness, fun things to do.
• My room literally only faced a brick wall 3 feet away.

“The hotel is absolutely great, the only sort coming is that my flipping' room faced a brick wall. I couldn't open the window, lest I wanted to see brick wall.”

Mar 13, 2007 by Cindy from Riverside
Overall Rating: 2
Cleanliness:[1] • Location:[7]

• Staff overall nice and hotel clean.
• Deli staff should be ashamed of their attitude.

“No problem except deli staff at Greenburg's Deli was extremely rude. I could not have been more sorry I went there. The sandwich was bland and overpriced; I would never go there again. Visited 3/10/07 about 2:30 pm.”

0 of 1 people found this review helpful.

Feb 20, 2007 by Deanne from Bountiful, UT
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• The variety of restaurants was amazing and all the food we had was great!
• Same thing that I don't like about most Vegas hotels, the smoke and the time it takes to actually get to your room.

“I would definitely stay there again. The room was nice, the food was great and the location was perfect!”

1 of 1 people found this review helpful.

Dec 22, 2006 by Sock from Irving, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• The hotel reservation receptionist was very helpful. I was very impressed by her good service.
• Only bad thing about the hotel is that it does not come with coffee maker or kettle for me to boil hot water for my infant formula milk.

“Hotel services and ambience was great. Up to my expectation. Especially the hotel receptionist was very helpful. Fantastic service. Only bad thing about the hotel is that it does not come with coffee maker of kettle for me to boil hot water for my infant formula powder.”

Sep 24, 2006 by Barbara from Meridian, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, nice, safe.
• Didn't win any moolah!

“great hotel, we will return.”

Sep 10, 2006 by Jeremy from Madison, CT
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[9]

• Location.
• Crappy room.

“We did 2 nights at a 3 star hotel, moved to NY (4 star) and ended up moving back to the 3 star.”

0 of 2 people found this review helpful.

Aug 28, 2006 by William from Tolleson, AZ
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[1]

• The hotel was clean.
• The hotel was not in the area I asked for.

“The bathrooms are VERY small and the rooms aren't all that big either. The beds are fine and the service at the hotel is good, but there are cheaper alternatives in Vegas that have just as much or more.”

Aug 12, 2006 by Sunwon from Chapel Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient location.
• N/A

“Convenient location and safety.”

Jul 2, 2006 by Tom/Kristina from Fremont, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[8]

• The room quality exceeded expectations.
• Had a difficult time extending for an additional day.

“N/A”

0 of 1 people found this review helpful.

Jun 12, 2006 by Andrew from Yucaipa, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Casino floor is perfectly set up to listen to live entertainment and gambling fun. A very convenient, practical hotel.
• Access to hotel rooms...too far to walk.

“casino floor is perfectly set up to listen to live entertainment and gambling fun...A very convenient, practical hotel. great for family and Adults.”

0 of 2 people found this review helpful.

May 28, 2006 by Debra from Billings, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful atmosphere.
• No coffee maker in room.

“Good overall experience. Staff was friendly and accommodating. As I stated earlier, I did wish there was a coffee maker in the room. That would have made it much more convenient for us.”

2 of 2 people found this review helpful.

May 14, 2006 by William from Carlsbad, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Received up grade to large suite at no extra cost.

“This is a great place to stay, good restaurants, entertainment etc.”

1 of 1 people found this review helpful.

May 10, 2006 by Barb from Beecher, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was attractive and immaculate. The staff were very friendly and helpful.
• The smoke and noise level in the casino.

“We really enjoyed our stay here. The hotel is in a great location and transportation is easy using the monorail or bus system or cabs (much more expensive!) so you really don't need a car. We had a lovely view of the strip from our room on the 27th floor! We would love to stay here again.”

1 of 1 people found this review helpful.

May 9, 2006 by Chris from Corona, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• The food.
• The pool are was poorly located, did not like pool.

“Neat hotel, the feel of the small food shops felt like N.Y. the rooms were OK, but the staff was very nice. all in all it was a good time.”

1 of 1 people found this review helpful.

Apr 28, 2006 by Collette from Beaver, UT
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[9]

• Good location.
• Busy Staff, not friendly-crowded.

“We spent more on the hotel room and didn't get any promotions”

Apr 7, 2006 by Duane from Kanab, UT
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean good beds.
• No free Internet service small room for a 4 star

“Room was clean. Not happy with no free Internet connection. Room was small for a 4 star. The down town area is expensive and limited to medium priced foods and entertainment etc.”

1 of 1 people found this review helpful.

Apr 5, 2006 by Kelly from San Leandro, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Our room had a great view of the strip.
• Room was very small.

“Great location on the strip!”

Mar 4, 2006 by Kate from San Francisco, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• I appreciated how many staff were available to help at any one time.
• It is not set up very well for business travelers, i.e. no desks in the rooms and the internet cord is tucked behind the television.

“Overall, my stay at this hotel was not appropriate for the kind of trip I was on. It was a business trip and I found that this hotel is not entirely prepared for this type of visit. You have to pay an extra $20 to use the work-out facilities or spa, however, free passes are begrudgingly given if you ask for them.”

Jan 14, 2006 by Nyssa from Norman, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• I loved the atmosphere as it made me feel as if I was truly in New York.
• I did not spend enough time to find out anything bad.

“My stay was nice and I would recommend this hotel to anyone. I wish I would of rode the roller coaster.”

Jan 7, 2006 by Shaheem from Nashville, TN
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[9]

• The roller coaster ride.
• Ugly lobby, very small room, extremely small bathroom, very unclean hallways and room.

“The hotel is very badly maintained, rooms are extremely dirty. The bathroom was small and had stains all over. I actually checked out of New York on 2nd day and checked in to Monte Carlo. Thus not staying the three. After this incident, I will think again.”

Jan 7, 2006 by Daniel from Provo, UT
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• The location was great.
• The hotel was dated and the rooms were small.

“We enjoyed our stay at New York, New York well enough, however the amenities and room size were not what we expected from a 4-star hotel. I don't think we'd want to stay there again.”

Jan 2, 2006 by Edward from Antelope, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms very nice, bed comfortable, Nice staff, good food and good entertainment.
• Had to pay $20 to use weight room once and no available coffee in the rooms.

“Overall it was very nice. I would recommend it to others. Good entertainment every night in cabarets. Gambling machines let you win enough to be fun, even though casino comes ahead in the end. Be prepared to buy your own coffee in morning and pay to use gym.”

Dec 30, 2005 by Jerry from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I got a free upgrade to a 6th floor corner room with a nice view for free.
• Had to call for maid service on day 2 and was told it would be several hours until they came.

“Overall, I had a great experience at New York New York. It is on the strip right across from MGM Grand connected by a bridge and close to everything I like. My 6th floor corner room was very spacious even with two queen beds in it. There's lots to do and the casino interior is more brightly lit than some others, which matches my preference. The only things missing are a good club and a major show unless you really like Rita Ruder.”

Dec 22, 2005 by Zhong from San Diego, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenience.
• Small room, no coffee maker, no free crib.

“The room is too small for a family with 2 kids. They shouldn't charge for a crib.”

Dec 21, 2005 by Wayne from Irvine, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Good location on the famous strip, although at the far end of it.
• Carpets need replacing bed linen not clean on first night's arrival.

“Plausibly re creates the feel of Manhattan about as well as can be expected in Las Vegas, but the cleanliness of the hotel and our room in particular does not satisfy a four star rating, three to 3.5 stars is more reasonable. Carpets are worn out both in the hallways and in the room, and we found small drops of dried blood on the bed blanket not on the linens, thankfully, just on the thick outside cover. Better to stay at the MGM Grand, Monte Carlo, Paris, or Bellatrix, which charge similar rates.”

Dec 17, 2005 by Bruce from Sandy Hook, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quality hotel in a good location. Piano bar was enjoyable as well as general atmosphere.
• No wireless Internet access or high speed for my laptop.

“Do not have time to complete.”

0 of 1 people found this review helpful.

Dec 17, 2005 by James from Normal, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[3]

• Close to the airport
• smoke filled lobby, worst air in Vegas. Charge extra for everything. Food in hotel is very poor. Think grade school lunch room at 10X the price.

“The worst hotel that I have ever visited in Las Vegas. The place is not well ventilated so the smoke just hangs there and hits you in the face. The food is way overpriced and reminded me of grade school lunchroom food. You would think the place would be happy to get your gambling money, but they charged extra for everything. I forgot a razor and it cost me almost $6. If you leave a drop of shampoo they will not give you a new bottle and it seems that they where refilling the little bottles and "sealing" them with Scotch tape. Very tacky.”

Dec 8, 2005 by Connie from Winslow, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms.
• Difficult to locate registration entrance.

“Rooms were very nice. Was able to relax after long day of meetings.”

Nov 24, 2005 by Michelle
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Loved the atmosphere and location.
• Nothing I can think of.

“We loved New York, New York. Are room was great, even though we were next to the roller coaster we could barely hear it. The hotel itself was one of the best designed I thought in Vegas. Getting around wasn't hard since the New York New York is right across the street from the MGM and you can take the monorail all the way to the other end of the strip. We will be staying again on our next trip. Two thumbs up!”

1 of 1 people found this review helpful.

Nov 8, 2005 by Maria from Bellaire, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and variety of restaurants.
• The room had no desk.

“It was more than adequate in terms of room and amenities. The location on the strip was perfect for us and we liked the choices of an expensive meal or a quick hot dog or pizza. The casino was not as smoky as some and we appreciated that.”