User Reviews for The Venetian

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Oct 25, 2009 by Lovisa from Alexandria,VA
Overall Rating: 8

• Location was great & nice to see non smoking areas.
• Walls were very thin, lighting in room was poor and the smell of the hotel was like old dead flowers.

“I thought the Venetian was just OK. It was clean, but things were beginning to wear. Internet access was slow and not scaled for business use. For high end hotel no turn down service. I don't think it was worth the rating. The Ritz Carlton, W and even some of the Kimpton hotels are better quality and in some cases better priced. The walls were extremely thin - you could hear the neighbor's normal level conversation word for word and people's TVs. Woke up one morning to sound of person throwing up in hallway. Maid did not check back one day when we wanted a later room cleaning to provide fresh towels etc. For the level of hotel I expected better service and better general quality. Lighting in the room was extremely poor. I could barely see to put on my makeup. Very bad for working in the room too.”

Aug 21, 2009 by Plato from Fairview,OR
Overall Rating: 9

• Great representation of what Las Vegas is all about.
• Didn't like having to wait in long line for 20 minutes just to check-in.

“Room was spacious, large, nice view of the strip on the 24th floor. Some of the furniture, carpeting, walls seemed worn down needed to be painted, replaced etc. Other than that it was a pleasant stay.”

Aug 16, 2009 by Al from UK
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[10]

• Lovely spacious rooms, good location and good range of restaurants in a variety of price ranges.
• Poor service, bad experience checking in, hard to check out. worst hotel experience we'd ever had while visiting the US.

“Firstly parked in the wrong lane (how were we to know? we'd not been there before), so no one could help with our luggage or valet park the car, until it was moved over by 1 line. Queued for ages to checking. There was an issue with our (UK) Mastercard being declined - but apparently a common problem in the Venetian with UK residents (as due to extra checks required for UK card providers, but fortunately worked in local stores). We left all our remaining cash with the desk, and the next day rang the credit card people who said there was no problem at their end. The issue was resolved by using an alternative card (which was packed in one of the bags). Funnily enough our card company rang us during the stay, to check for suspect transactions - one of which was the hotel charge, which the Venetian said had been declined - possibly because it had been attempted on more than one day - funny how if it had been declined that it was showing on our bill! Our stay was spoilt by 2 disturbed nights tossing and turning and wondering how to pay for our stay. Anything used in the bathroom, was removed by the cleaners, so over a couple of days ran out of towels and anything being used!”

Jul 6, 2009 by Jose from Rosharon,TX
Overall Rating: 10

• Pool.
• Noise.

“Excellent environment for leisure/fun.”

Jul 4, 2009 by Minerva from Haughdon,LA
Overall Rating: 10

• The hotel rooms are really clean and when you step in the lobby and the in different places in the hotel it feels like your in the other country.
• Everything was good and met our expectations.

“We really enjoyed our trip and most of all staying in the Venetian Hotel. If we come back and visit Las Vegas again we would like to stay again in the Venetian Hotel.”

Jul 3, 2009 by Terry from Running Springs,CA
Overall Rating: 9

• The room decor was great.
• Casino was crowded.

“This hotel was great for romantic weekend with my husband. Met all of our expectations. Staff was great!”

Jun 17, 2009 by Dave from Phoenix,AZ
Overall Rating: 10

• Very nice, large suite.
• $799.00 for a pair of jeans in the shops.

“Staff was very friendly. Food was wonderful. Room service was fast.”

Jun 10, 2009 by Dale from Gilroy,CA
Overall Rating: 10

• The Gondola ride and tour guide!

“Excellent!”

Jun 7, 2009 by Anna from Santa Monica,CA
Overall Rating: 10

• Loved the pool, Buchon restaurant and the suites were beautiful! The hotel staff was exceptional!

“Loved it and want to return!”

May 24, 2009 by Susan from Cedarhurst,NY
Overall Rating: 10

• It was beautiful and luxurious, had everything you can need in one place.

“The hotel was beyond my expectations, the room was stunning! With every amenity you could ask for, a tub, bathrobes, beautiful bathroom, a living room area, with a copy/fax machine! The pool was perfection! It was like paradise!”

May 9, 2009 by Marni from Houston,TX
Overall Rating: 9

• Pools, canyon creek.
• Restaurants were overrated and overpriced.

“Room nice, hotel very clean, pool nice, food not that good.”

May 7, 2009 by Stephanie from Pittsburgh,PA
Overall Rating: 10

• The Venetian is amazing in every aspect.

“The Venetian offers every amenity you could possibly need! You don't even have to leave the hotel, as it has different pools, tons of fabulous dining (or food court on the fly) and shopping, gambling, spa, you name it. It is one of the best in Vegas, and I recommend it to anyone who has the chance to stay there!”

Apr 27, 2009 by Gill from Kelowna,Canada
Overall Rating: 8

• The luxurious ambiance and the beautiful suite. The swimming pool was clean and easily accessible with good sunbathing facilities.
• I was not impressed with the reception staff, their lack of friendliness and their abrupt attitude. There seemed to be a general air of impatience.

“The hotel generally is beautiful - the suites are clean and luxurious. There is plenty to see and do within the hotel. There are, perhaps, too many areas within the hotel, especially the casino where smoking is permitted which makes sitting in the vicinity unpleasant.”

Apr 26, 2009 by Brandon from Mililani,HI
Overall Rating: 10

• Ambiance.

“Beautiful property that exceeded expectations.”

Apr 25, 2009 by Gary from S. Glastonbury,CO
Overall Rating: 10

• Great escape from the dull drums of reality!

“This was my second time staying at this resort and it exceeded the experience of my first stay. Staff and facility were top-notch! I hated to leave my room. Great shopping and dining options conveniently located.”

Apr 15, 2009 by Angela from Rolling Hills Estates,CA
Overall Rating: 9

• Great location for walking the strip and shopping their mall.

“There was high speed internet for $10 and was too weak in our tower for it to work. You can take a laptop to the lobby for free WiFi. The shops in their mall run along fake canals with an incredibly realistic sky above. The room was very nice, though the suite was really just an extra wide hotel room with a half pillar and half height room divider.”

Apr 13, 2009 by Rob from Los Angeles,CA
Overall Rating: 6

• Large room.
• Navigation through hotel too complicated.

“This hotel fits into the category of tries too hard. Decor is not particularly well done. Moreover, a large percentage of the rooms do not have a view because of the lay out of the hotel. The pool was adequate but not particularly stellar as one might expect from a five star hotel. The gym was nice but very expensive.”

Apr 3, 2009 by Cathy from Santee,CA
Overall Rating: 8

• We would stay there again.
• I was not prepared for the hotel to collect a
  deposit, which we got back but I was irratated.

“The hotel was beautifully decorated and
the room was lovely. There is a lot to see and do inside the hotel with no need of leaving. There was more to do in the hotel then we had time for and plan to return.”

Mar 31, 2009 by Robert from St Charles,MO
Overall Rating: 9

• Room was beautiful.
• No game room for the kids. Pools were closed the first day.

“Nice for older patrons, Not family friendly. Newsstand prices outrageous for candy, soda and water.”

Mar 30, 2009 by Craig from Lancaster,CA
Overall Rating: 10

• Staff was very outgoing and friendly.
• Dinning was very pricey and food was not that good.

“Great hotel for a weekend get away.”

Mar 25, 2009 by Robert from Massapequa,NY
Overall Rating: 4

• Very clean.
• Unfriendly/treated like cattle/all facilities had bad hours

“Treated like we were scamming. They couldn't and almost wouldn't communicate with the other side of the hotel where we were registered for the memberships and had an attitude when we asked them to clear it up. Customer service here is awful.”

Mar 4, 2009 by Chrystelle from San Francisco,CA
Overall Rating: 10

• The overall experience, pretty, clean, classy and central.
• The security team of the hotel was mean.

“Excellent, beautiful suite and bathroom, lovely time, and extraordinary place.”

Jan 11, 2009 by Eric from Salt Lake City,UT
Overall Rating: 10

• Very large rooms, beautiful.
• Very large, lots of walking to room.

“The restaraunt Entoteca San Marco was disappointing.”

Jan 9, 2009 by Chris from Palmdale,CA
Overall Rating: 10

• Perfect, clean, and likely to stay there again.
• I had to drive, instead of fly to Vegas.

“Exciting hotel, located in the center of the Las Vegas strip. Great amenities located inside the hotel. No real reason to leave once you arrive.”

Dec 30, 2008 by David
Overall Rating: 4
Cleanliness:[9] • Staff:[1] • Location:[10]

• Beautiful suites.
• Terrible customer service. Worse service than I've had at Excalibur, NYNY, Mirage, and MGM.

“This hotel is far from what you should expect of a 5 star. The rooms are nice, but if you have a problem it's a nightmare. The Venetian's customer service leaves much to be desired.”

Dec 17, 2008 by Cathi from Bella Bella,Canada
Overall Rating: 8

• Lovely room, plush bed, feeling of peace and luxury.
• Had to requeat saop, robes, alarms went off in the middle of the night, housekeeping phoned early in morning to find out if they could clean the room.

“Probably merits the 5 star rating, but staff need to be a little more responsive. An alarm went off in the middle of the night with no warning and no apology. Staff seemed inurred and unresponsive to our calls. We had a problem with housekeeping and had to request regular room amenities more than once. The room was beautiful, the public spaces very clean, the location was more than adequate, but the annoyances were upsetting. I would return again but will be contacting the hotel with my concerns.”

Nov 10, 2008 by Diego from Hallandale Beach,FL
Overall Rating: 10

• The quality and services are superb.
  
• It is so big that you hardly have the time to sense the service of its people.
  

“It is the most luxurious hotel I have ever been at. It is the kind of place you wish you could stay at when far away from home.
”

Nov 8, 2008 by
Overall Rating: 10

• Almost everything was perfect.
• Parking valet took too long to get our car, twice.

“Very plush accommodations. Everyone was very friendly. Parking valet was a little slow. The minimum wait was 10 minutes. The maximum was 30 minutes.”

Nov 7, 2008 by
Overall Rating: 10

• Very well done interior design/decor, excellent sleeping accommodations, comfortable, clean, good staff.
• Very spread out.

“A great choice to experience the best of Vegas.”

Oct 30, 2008 by Debbie
Overall Rating: 10

“Beautiful hotel that has everything you need and want in Vegas. No reason to leave hotel. It was a wonderful experience. I am ready to go back and I want to stay at this hotel again.”

Oct 27, 2008 by Denise
Overall Rating: 10

• Beautiful facilities, very comfortable beds and nice variety of restaurants.
• View of roof top outside window, food trays left in hallways that my spouse tripped on, make-up mirror nonfunctional, no slippers in our room.

“Over all good experience at Venetian. Would stay there again on future visit.”

Oct 13, 2008 by Jennifer
Overall Rating: 10

• Customer service is excellent.
• The room was not the one I paid for. I ended up in the towers (older rooms), no
  TV in bathroom, no remote control shades. Not the same quality room.

“Beautiful hotel, great staff!”

Oct 7, 2008 by Jodie
Overall Rating: 10

“This hotel was nothing short of spectacular. The Venetian was amazing. The decor, the room, the location. I would highly recommend to anyone.”

Sep 25, 2008 by Rod
Overall Rating: 10

• Luxurious to the max.
• Restaurants were too high end.

“Awesome room. One of the busiest to get a cab from, but very romantic place.”

Sep 22, 2008 by janie
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds, multiple flat screen TV's, great service.
• Nothing.

“Best hotel I have ever stayed in. The king size 2 inch of pillow top beds are to die for - was fast asleep within minutes of hitting the pillow. The decor is beautiful, the staff was friendly and the experience was fantastic. Highly recommended.”

Sep 20, 2008 by John
Overall Rating: 10

• I always stay at the Veneitian. The experience is outstanding.
• It's a long distance from the Venezia Tower to the casino and Venetian Tower shops and pools.

“See above!”

Sep 14, 2008 by Judy from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[9]

• Elegant lobby, comfortable, renovated suites, good restaurants, canal attraction.
• Toilet claustrophobic. Kept hitting our heads on convex headboard. Casino needs renovation. Signage poor. Ridiculous linens at check in. Lax security.

“Elegant lobby, comfortable, renovated suites, good restaurants on site, cool canal as an attraction. Toilet was claustrophobic. Bed head was convex and we repeatedly hit our heads. Casino needs renovation. Signage poor. Extremely long linens at check in. Security a bit lax.”

Sep 11, 2008 by Jeong from Merced, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great location, services.
• Non smoking room was too stink.

“Room was not really clean. Non smoking room had too much cigarette smell.”

Sep 10, 2008 by Dawn from Anderson, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful!
• Adjoining mall was smaller than expected.

“Top notch hotel! Excellent restaurants.”

Sep 10, 2008 by Jonathan from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spacious and beautifully appointed, the pool was great, and common areas were amazing.
• The layout was not very convenient, but did not take away from the experience.

“In short, highly recommended. Plus staying at the hotel is the best way to guarantee access to Tao nightclub and lounge on a weekend night.”

Sep 8, 2008 by Edith from North Hollywood, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location and cleanliness.
• Phone call charges.

“I love the Venetian, its a beautiful hotel and the staff is very helpful. As well as a great location in the middle of the Las Vegas strip!”

Sep 5, 2008 by Isabelle from Sheffield GB
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were very spacious and had good views.
• Main pool was unclean and drains were smelly with influx of weekend visitors.

“High standard of Comfort Inn rooms with plenty of dining choice. Very helpful and welcoming staff.”

Sep 3, 2008 by Andrea from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The overall aesthetic was remarkable.
• The layout was rather confusing; and it wasn't that easy to find your way around the hotel without asking hotel personally.

“The layout was very confusing, but the overall experience was more than satisfying.”

Aug 27, 2008 by Eli from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location is great, but my room was not so great.
• The room i stayed in had thin walls.

“There is only one bathroom, the walls was thin and i could hear people walking down the hallway, the bathroom toilet room had no exhaust fan, the gondola ride was romantic yet so expensive for the time you get (the gondola person wouldnt even take a picture of us. The pool was not as great as i expected. The minimum table bets was so high. This hotel is over rated.”

Aug 25, 2008 by Jack from Rouyn-Noranda, QC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[9]

• The room was very modern.
• Was not super clean. Had no view.

“Good hotel for gamblers but like all the large casinos has no character despite a mighty effort. Is really a mix of pieces of what other casino hotels have. Nothing original. Quite honestly I don't think I would stay there again. Pricy for food and very impersonal as I guess one should expect from a hotel casino of that size.”

Aug 22, 2008 by Gregory from Irvine, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[9]

• New and clean. Very well decorated.

“Hotel we great. I have stayed in this hotel many times. The king room was "not available. The view my worst view in all my stays in Vegas. Clean room but clearly was on the lower end of ranking.”

Aug 22, 2008 by Anthony from Oak Brook, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms are all remodeled, and large. Hotel itself is a destination.
• There was a flowery perfume smell that was at times over powering.

“Venetian is a great hotel that is a destination unto itself. The rooms are large and well kept, the restaurants are top shelf, and the location can't be beat. Not the biggest pool (Bellagio is much nicer), but all in all nice enough to relax a bit.”

Aug 19, 2008 by John from Allen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great facilities.
• I liked everything.

“Great hotel, a bit pricey, but great nevertheless.”

Aug 16, 2008 by Vince from Simi Valley, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[9] • Location:[10]

• Large room.
• Carpet was wet. Had to change rooms. Excessive smoke in casino area.

“Large luxury hotel with all services. Would have preferred a facility that is entirely non smoking (the smoke in the casino area was healthy). Shops and restaurants are interesting. The staff was great.”

Aug 15, 2008 by E from Milwaukee, WI
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[10]

• I really liked the room and the bedding was remarkably comfortable.
• The checkout staff was abrupt and inflexible, the delay on any call made to housekeeping or the front desk was up to 20 minutes, the sink backed up!

“While I found the Luxury Suite at The Venetian to be very nice and the bedding area very secluded and romantic with remarkably comfortable bedding, one of my double sinks kept backing up throughout the weekend making a lot of noise and creating a mess. This unfortunately detracted from the romantic atmosphere. I had tried to call guest services to have this taken care of but was always on hold for up to or over 20-30 minutes and had plans to attend to, so this was never taken care of. Upon mentioning it during checkout I was barely offered an inaudible apology and was not offered any sort of compensation to make up for this inconvenience. The room overall was clean but the hallway was smelled somewhat stale. I was also expected to pay $100 up front for incidentals even though I made it clear I would not be utilizing any - a policy I don't agree with especially since the Mandalay Bay had not expected the same thing the week prior. The checkout staff was very abrupt and inflexible, were not allowing my guest and I to delay our scheduled checkout past 11:30 am even though she was under the weather and our flight did not leave until 6:00 pm.”