User Reviews for Shadow Mountain Resort and Club

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Sep 28, 2009 by Ronette from Lake Havasu City,AZ
Overall Rating: 10

• Everything was exceptionally clean and set up great.
• Nothing, I enjoyed my stay very much.

“Everything was convenient (stores, shopping). Very nice quiet area, everyone was very friendly and helpful. This is the 2nd time I've stayed here and have nothing negative to say whatsoever.”

May 28, 2008 by Cary W. from Liberty Lake, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Peaceful setting.
• My room smelled like particle board.

“Overall I was very pleased with this hotel. The room and surrounding grounds were comfortable, although there was significant noise from upstairs footsteps.”

May 10, 2008 by Epicuriousla from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool area was huge and beautiful, peaceful. Room was perfect. Walk to El Paseo!
• Nothing!

“I came to Shadow mountain, based on a friend's recommendation. My room was fantastic, I love that there was a little bachelor style kitchen, so you could eat breakfast/lunch in your room if you wanted. The room was clean, and the decor was really thoughtfully done. Covered parking, and beautiful huge pool area! I was there mid-week, so it wasn't too crowded, it was just what I needed to rejuvenate! And, you can walk to El Paseo! Honestly, I don't know how it gets any better! Well, for me at least. I will certainly be back, and definately spreading the word! Thank you, Shadow-Mountain!”

Dec 20, 2007 by Nancy from San Diego, CA
Overall Rating: 8
Staff:[8] • Location:[10]

• I liked having a room with a kitchenette for the price.
• Above floor is tile and was very noisy and annoying when upstairs neighbors came in a midnight and at 5am.

“It was a little difficult to find, tucked away into he neighborhood and it looked like a condo complex rather than hotel. When we asked to move due to the loud floor upstairs they were very accommodating and moved us no problem. The restaurant folks were very nice and breakfast was very good.”

Aug 21, 2007 by June from Valencia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• I enjoyed the pool most of all, being huge and salt water.
• No restaurant had to eat out every meal and do not want to go food shopping when on vacation.

“I think the survey covers everything. The empty fridge stayed that way. Do not want to go to a super market on vacation. I would have given it the best recommendation if there had been food on the premises.”

Jun 28, 2007 by Tim from Los Angeles, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[8]

• Really nothing.
• Not good.

“Run down, every where, not good and the rooms were like 70's Russia.”

Apr 21, 2007 by Vita from San Marcos, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• This is the fourth time I visited the hotel over the past twenty years and the large pool area is still beautiful!
• I had to complain about the mold in the shower (not just one spot either!).

“I would probably stay here again but would make sure ahead of time that the shower was spic and span and ask for a room not overlooking the pool. One also has to get used to the humming noises from the fridge in our room and the one next door. Staff very friendly.”

Apr 16, 2007 by Denise
Overall Rating: 9

• Grounds, like the pool area, tennis courts, lots of grass and open area.

“I went with my sister just for a short get away, we both felt it would be a great place to come back with the family.”

Jan 10, 2007 by Sandy from Clarkston, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[5]

• The outdoor facilities.
• Dated interior facilities.

“Hotel was difficult to find during late evening check in. Tucked into residential area. Also, the hotel had instituted a "resort" fee of . Per day effective for reservations booked beginning January 3rd. They added it to our bill on check out. Took some strong conversation to get them to reverse the charge.”

0 of 1 people found this review helpful.

Dec 5, 2006 by Nicholas from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Noisy & inadequate heating system. Uncomfortable seating furnishings.

“Excellent location, nice setting, friendly staff.”

1 of 1 people found this review helpful.

Oct 4, 2006 by Anthony from Torrance, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Bathroom and bedroom furniture and fixtures are great.
• Poor shower drainage. Staff didn't seem to care.

“Each unit at Shadow Mountain is individually owned so I can only speak for unit 102. The unit was recently updated and had all new tile and fixtures (looked like a showroom). The bedroom furnishings and decor was first class also. The negative part of the room was the shower drain. Why somebody would spend thousands of dollars upgrading a bathroom, and not clear the drain is just silly. Upon checkout I informed the woman and the front desk of the drain issue, but she didn't seem to care. If the shower drain was better and/or the staff was more responsive I would have given the hotel an A+, but for now my final rating is a B.”

0 of 1 people found this review helpful.

Oct 1, 2006 by Lisa from Carlsbad, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very convenient location for my business needs.
• No restaurant/cafe, no hair dryer. Lobby, room and parking sign age needs improvement.

“Beautiful location and nice resort amenities.”

0 of 1 people found this review helpful.

Aug 15, 2006 by Pam from Murrieta, CA
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[10]

• The pool was great, the room had everything in it I needed.
• It was old and musty smelling.

“Great value, great location.”

1 of 1 people found this review helpful.

Apr 22, 2006 by Donna from Prunedale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The parking was good. The location , and the facilities.
• The air conditioning was weak. Finding the entrance.

“They need to show entrance better. Need more grassy areas. But all in all the hotel/condo was quiet friendly and clean. The location was good .”

0 of 1 people found this review helpful.

Apr 13, 2005 by Tracy P. from Houston, Tx.
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Great tennis, friendly staff, relaxed atmosphere.
• Dated interiors.

“I thoroughly enjoyed my stay at Shadow Mountain. Although I was in Palm Desert for a conference, I visited the tennis pro shop to see whether they could fit me in for a lesson. Not only were they able to set me up with a lesson at the time I wanted, the staff also set me up with a doubles match the next day. My doubles partners were all residents and were extremely welcoming. The match was competitive but friendly. The tennis staff is top notch.

My only complaint is minor--the interior of the studio apartment I rented was pretty dated, although the room was very clean and comfortable. It came equipped with a full galley kitchen, which would prove useful during a longer stay.”

2 of 2 people found this review helpful.