User Reviews for Desert Springs A Jw Marriott Resort and Spa Palm Desert

Research User Reviews for Desert Springs A Jw Marriott Resort and Spa Palm Desert (1-20 of 46)

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Sep 29, 2009 by Bobbie from Chula Vista,CA
Overall Rating: 9

• Lobby and golf courses are beautiful.
• Rooms, restaurants and pool area needs to be
  updating.

“I
did like the hotel and would return again.
I would have enjoyed my stay more if the rooms were a little more updated and if the pool area was upgraded a bit.”

May 13, 2009 by Natasha from Los Angeles,CA
Overall Rating: 1

• Nothing.
• This hotel is a spring break party place. It was terrible. Way to loud in the hall way even after 11 pm. There is a club located in the hotel too loud.

“Extremely loud all day and night.”

Apr 22, 2009 by Frances from Los Angeles,CA
Overall Rating: 8

• Rude front desk staff.

“The rooms need to be upgraded. It seems like they are spending too much time on keeping the common areas of the hotel beautiful. The actual room was not up to par in comparison to other resorts in the area.”

Apr 22, 2009 by Stephanie from Fullerton,CA
Overall Rating: 9

• Amazing, excellent customer service! Bent over backwards to give us what we needed. Many free items.
• Main pool was crowded, staff checked bags for opened containers, confiscated water.

“Lovely hotel, lively but classy. Excellent staff. Overpriced food, but many dining options in area so not an issue for us. Water provided everywhere for free. Is a place for families and singles. Fun overall!”

Apr 20, 2009 by Bruce from Yorba Linda,CA
Overall Rating: 8

• The use of facilities and showers on check out day. Starbucks!
• Requested two rooms close together on a low floor, but had 6th floor, rooms far apart. The concierge on phone, ignored 3 x's.

“The hotel is very nice. The kids enjoyed the boats, the pool, the birds. The activities for the kids, ie golf, tennis, lawn games are great. This is the only hotel in the area that charges for each activity. The activities at other facilities are part of the experience and included in the price.”

Feb 16, 2009 by Fred from Markham,Canada
Overall Rating: 10

• Large clean rooms with every imaginable amenity
• Have to pay extra for parking, internet

“As a day trip from San Diego, this hotel exceeded our expectations. Friendly staff, beautiful grounds, and great facilities contribute make you wish you could stay forever.”

Feb 11, 2009 by Cindy from Carlsbad,CA
Overall Rating: 10

• Clean and comfy beds. Beautiful View.

“From the moment we walked in, the staff was friendly. Our room was beautiful and perfect for the spa weekend we were after. Beds were amazingly comfortable.”

Jan 3, 2009 by Arnold L. from San Diego,CA
Overall Rating: 9

• For those who desire to be indulgent, this is a very good option.
• No treats on the pillow upon turn-down.

“This is a wonderful facility offering a variety of business and leisure options. Close to town yet isolated in its own right, it offers seclusion without being in the middle of nowhere. Friendly staff, high quality food, beautiful greens, and comfortable rooms all at a reasonable price.”

Dec 10, 2008 by Myers from Cheshire,OR
Overall Rating: 9

• Convenience.
• Few elevators, parking poor.

“Very nice but set up for the wealthy client. Elevator convenience very poor”

Dec 3, 2008 by Lyle from Westlake Village,CA
Overall Rating: 9

• The palm trees and lights at the entrance.

“If it were not for the resort fees this would be an excellent hotel. I do not use a computer. The 24 dollar valet fee was ridiculous for one night.”

Dec 3, 2008 by Tim from Gilbert,AZ
Overall Rating: 8

• The lake and grounds were very nice, location was fairly convenient.
• The added resort fee.

“Very nice location close to most attractions in Palm Springs (with in 20 miles or so). Beautiful setting including lakefront restaurants. The rooms are very comfortable and clean. Set for a leisure traveler has many amenities at added cost (spa, golf, etc). There is also a mandatory $24.00 / day resort fee that was a bit of a surprise.”

Nov 25, 2008 by John from Las Vegas,NV
Overall Rating: 10

• Every one seems friendly, we had a flat tire and they located a repair shop near by.
• Numbering system of rooms somewhat confusing, sprawling facility and long distance to rooms!

“Excellent facility with beautiful grounds. Whenever you walked by any staff member they were smiling and greeted you as you passed. We picked up a screw in our tire, when I called the desk to ask for information about repairs they called back within 10 minutes with directions and the name of the owner of a nearby tire shop. Much appreciated service in an unknown town, it saved us the hassle of trying to find help in an unknown town.”

Oct 9, 2008 by Jim
Overall Rating: 10

• Beautiful facility with 1st class rooms.

“It was definitely a 1st class resort-level hotel with an impressive lobby, courteous, professional staff, and well-kept, large rooms. The rooms were clean and very comfortable with a larger LCD TV, and large bathroom. It was a beautiful, comfortable, classy hotel, and would stay there again!
”

Sep 25, 2008 by abraham
Overall Rating: 8

• I really liked the look and feel of the hotel.
• Too much walking to get to room. Walls were very thin.

“The hotel was nice, with a friendly staff. It was clean and the service was good. The room was nice, very spacious with an LCD
TV and hd programming. The room walls were a little thin and we could constantly hear everyone around us. The hotel needs more elevators I'm different areas to avoid customers from walking so far to get to your room.”

Sep 10, 2008 by Mike from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The entire facility was gorgeous and the staff very friendly.
• The pool was very loud and full of drunk/rowdy/obnoxious guys. Security didn't seem to care.

“The Desert Springs JW Marriott Resort & Spa is a beautiful hotel on a very nice property. Our room was way at the end of the east wing, directly overlooking the lake. In the evening they offer free boat rides that begin within the lobby. The property has a nice, large pool area, 2 golf courses, and several restaurant options. The room itself was very nice and large - it had two extremely comfortable full-sized beds with amazing linens & pillows, a shower and a bathtub, a huge flat screen TV, and a nice balcony with a couple chairs. It was a bit of a trek from our room to the lobby, but it wasn't that bad because we weren't directly overlooking the pool so there was less noise. Make sure you get a room over the lake if you can, and not facing the parking lot. The staff was very nice and accommodating and every one of them I saw in the hallway was sure to say hello. Security was around, but they didn't seem to care that this place is a 4-star resort that caters to families and couples. It was really obnoxious! However, I was able to tune it out for the most part and enjoy my stay. The poolside bar & grill was nice, as was the breakfast buffet at the lakeside restaurant. Overall, I would recommend the resort, but if you are looking for a very relaxing time, maybe mid-week would be better than on the weekend.”

Sep 9, 2008 by Scott from Hermosa Beach, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nice outdoor area.
• Filthy room, changed rooms, hotel staff overcharged, we received credit that never received.

“I have conveyed my experience JW Westin is supposed to be Marriot's best hotel, but we experienced just the opposite.”

Aug 1, 2008 by Karen from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the atmosphere the room was wonderful the grounds beautiful would definitely stay again.
• I liked everything.

“Wonderful staff very clean rooms the pool area was great for romance or kids.”

Jul 12, 2008 by Rebecca from Los Alamitos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and friendly. We had a wonderful stay!
• The food was overpriced and not very good.

“Overall, we had a wonderful stay and would definitely go again.”

Jul 8, 2008 by Susan from Riverside, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[7]

• Beautiful atmosphere, great beds, wonderful grounds.
• Security staff.

“There was a great for security at pool facilities, cops and undercover, that staff was rude, they searched my young minor daughter's bag while she was trying to enter pool by herself, while they had a whole pool full of Iranian males in pool being rowdy. They also stopped her another time when she was trying to bring a bag of popcorn that she bought at their facility. Pretty ridiculous. Makes one wonder what's going on there.”

Jun 5, 2008 by Avivit from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, and the atmosphere was very good.
• We felt that beside the room, everything else cost money-like all exclusive!

“We felt good at this hotel, but one thing that bothered us was, that everything you wanted to have cost money, where in other hotels doesn't cost. Like: internet for our laptop, you want to rent a movie from the TV, every where else cost around 8-9$, it costs $14, things at the pool to play with. The night club at the hotel cost entrance the same as people coming not from the hotel, and so on and on. Over all was very good, the kids loved it there.”

Jun 5, 2008 by Candace from Oro Valley, AZ
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[6]

• Beds were comfortable.
• Charge for parking, Daily fees, long walk from car and lobby to room, hallways smell, WAY over priced for what you get!

“We will never return to this "resort" or any other Marriot property. We were extremely disappointed with "what we got for the money".”

May 30, 2008 by Shanta' from Los Angeles, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[8]

• The room service was excellent!
• Some of the staff was a bit snooty.

“Upon arrival, you feel like you have arrived at the latest hot spot. I guess coming in on a Saturday night will do that. Apparently, the hotels nightclub is the place to be. The rooms were great for the price, but the view was non-existent - room service food was wonderful as was the room service staff. The rest of the hotel staff was so-so. Some of them definitely knew what was going on in the hotel, and some of them definitely did not. The second bartender I interacted with during my stay definitely lost points for the hotel, as he was very condescending when it was he that was not able to answer a simple question. Pretty much screwed up my last night at the hotel. I would return, but I would make requests for my rooms location and would not frequent certain parts of the establishment.”

May 29, 2008 by Carly from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Large, accommodating, nice location and outdoor ambiance.
• Overly crowded pool area, couldn't even find a lawn chair.

“It is a large nice hotel set on a golf course and surrounded by a small man made lake. The service was fine, yet room service took a bit longer than anticipated. The buffet was wonderful. The pool areas were overly crowded due to the holiday weekend which was annoying. But the weather was nice and once we finally got a lawn chair to lay out in the late afternoon it became more enjoyable.”

May 28, 2008 by Linda from Simi Valley, CA
Overall Rating: 9
Cleanliness:[10] • Location:[10]

• This was the place to be on a holiday weekend.
• Resort fee wasn't disclosed until check out.

“An oasis in the desert. Good service. Visit leaves on refreshed and relaxed. Plenty of pools.”

Apr 30, 2008 by June from Santa Monica, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• All of the staff was very helpful whenever we had any questions or requests.
• The sofa bed was very uncomfortable and lumpy and the blanket provided for it was soiled and not at all soft.

“Although this is a huge resort, the staff were all very courteous and helpful. The room was well appointed and clean and the bathroom was large with separate shower and tub. The sheets on our bed were of very good quality and very soft and there were many clean, fluffy pillows on the bed to choose from. My daughter slept on the convertible sofa bed though, and it was extremely uncomfortable and the blanket provided was not very nice. The resort had all the conveniences that one could desire. Their claim to fame is a boat that you catch in the lobby and take to the various restaurants on the property via a multi-channeled lake. Its especially attractive at night with the fountains and hotel all lit up. It may have been just the time we were there, but there seemed to be quite a singles scene going on in the lobby's bar all the time and they were quite noisy going back to their rooms late at night. There were also many families and business meetings and wedding parties as well. We enjoyed our stay there and would return, though we would get a room with two beds next time.”

Apr 16, 2008 by Elizabeth from Costa Mesa, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Mikado was a great restaurant.
• There was bird poop everywhere, especially by the pool.

“Nice property but a bit run down and too much bird poop. Someone spilled coffee in front of our door and there it stayed the entire time we were there.”

Apr 10, 2008 by Mona from Aliso Viejo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great for an active Palm Springs getaway.
• Brunch service in the restaurant was lacking.

“Great hotel for dining & relaxing at the bar. Public spaces were very active and inviting.”

Apr 9, 2008 by Jonathan from Fort Wayne, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice public spaces and pool was very clean for Spring Break time of year.
• Because of Spring Break the pool area was over run with both fowl mouthed college students and intense security too lock down.

“Nice hotel with beautiful public spaces and an excellent lobby area. While the hotel is a bit big, staff to guest ratio seemed appropriate. Rooms were clean and comfortable with spacious and separate bath and shower areas. Great place to take either a family, or golf retreat.”

Apr 9, 2008 by Kelle from Calabasas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Service was excellent - from every dept.
• Hotel property is enormous; did not like color wristbands at pool.

“Hotel is centrally located & has a lot of amenities and activities. There are multiple pools, golf courses, putting green, and big lobby, boats on the lake, shopping, a nightclub and more. Enjoyable for all different groups of people. Rooms are adequately sized, with large bathrooms (separate tub & shower) and nice balconies.”

Mar 12, 2008 by Debbie from Chatsworth, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[6] • Location:[5]

• Remolded lobby.
• Very unhappy they put me a room overlooking a party and it was extremely noisy then they put me above the nightclub.

“Both Rooms were so noisy it was ridiculous, All I can say is I didn't get any sleep and I was taking a few days off to relax, which didn't happen and the 200.”

Dec 7, 2007 by Andy from Sonora, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Birds in lobby, boat tour.
• Inconsiderate front desk staff.

“We enjoyed our stay. Convenient, fun, and comfortable. Some of the front desk staff was inconsiderate, but service was excellent otherwise. The macaws in the lobby and boat tours are fun and great for kids. I would return.”

Dec 5, 2007 by Lisa N. from Rancho Santa Margarita, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel itself and the grounds are beautiful and would highly recommend it.
• I really don't have an answer; I had a great stay and would go again!

“Like I said before, I would highly recommend this hotel and have nothing negative to say about my stay. Thank you!”

Nov 26, 2007 by Kim from Santa Ana, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location was great. Property was beautiful.
• Rooms could use a bit of remodeling.

“My husband, mother and father spent Thanksgiving at the resort. It was so relaxing. We ate on Thanksgiving at the Sea Grille and it couldn't have been better. This resort is absolutely gorgeous. The staff was kind, gave us very large rooms next to each other. I will definitely go back.”

Nov 7, 2007 by Jake from La Jolla, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[8]

• A great location with a beautiful lobby and common areas.
• Out of control atmosphere. Pool is 1/2 Vegas, 1/2 kiddies land. Lobby is too loud, too late.

“Rooms that open to the lobby get subjected to lots of noise (too much) until about 11:30 pm. After that died down, the room parties went till 4 am. At 4:30 am, housekeeping was vacuuming what a nightmare.”

Jul 6, 2007 by A T. from Beverly Hills, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• It was clean.
• Lots and lots of hidden charges. The internet connection didn't work.

“The hotel charges an additional $20 per day which is supposed to cover your internet connection as well. Paid $40 for 2 days and it didn't work even for a minute! The valet charges $22 a day! At the end they also tried to over charge but once I noticed they corrected it.”

Jun 24, 2007 by Matthew from Edmonds, WA
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[9]

• Very attractive property.
• Bath sink clogged.

“Very attractive property. Huge open lobby with lots of seating. Registration desk staff was unfriendly.”

Jun 20, 2007 by Roger from Goleta, CA
Overall Rating: 2
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful Oasis.
• No one told me the SPA wasn't available. Many amenities were closed.

“Not worth the money because they didn't offer all the services they advertise. I went for a complete SPA weekend and only got a room, room service & pool. Pretty but no delivery on Luxury services. Very disappointed. This was my 4th time at this hotel (past experiences were good), but I will never go back.”

Apr 12, 2007 by Erin from La Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The resort was beautiful and you could do as much or as little as you wanted without leaving the property.
• The room, was nice, not in a great location.

“I would recommend this hotel to families, couples or business travelers. The property was beautiful! The staff was very friendly and the resort offered many activities so you could do as much or as little as you pleased without ever leaving the property.”

1 of 1 people found this review helpful.

Mar 19, 2007 by Jack from Lake Oswego, OR
Overall Rating: 4
Cleanliness:[9] • Location:[10]

• Location.
• Very poor security, anybody can get in, use pool, etc.

“I stayed in this hotel for 4 years. This year was my most unpleasant experience; security level was very low, too much attention paid to conventions, etc. Not to leisure customers. Staff at the reception is mostly trainees, so they have very little experience. Could not get late checkout, as a courtesy to old customer (former).”

Sep 7, 2006 by William from Concord, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice Hotel ,good food .close to palm springs.
• The hotel was over book, Too many drunk people at 3am in the hallways.

“Very nice hotel. I have stayed at the jw in lass Vegas before. The room had two double beds instead of a king. We had to take these rooms because the hotel was over booked. We had drunk people yelling out in the hallway, at 3am.Also the hotel is under construction . The staff were very nice, but I would not stay there again .”

1 of 1 people found this review helpful.

Jun 15, 2006 by Tamara from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff and loved the bedding!!!
• The pool was like a scene out of MTV Spring break. Definitely not a good atmosphere for families or couples looking for a romantic weekend!

“Friendly staff and wonderful hotel overall however they need to do something about the pool scene. The pool was like a scene out of MTV spring break. Tons of college age kids getting smashed and acting crazy. My husband and I were hoping to enjoy a romantic weekend away and to spend time at the pool but WOW were we in for a surprise.”

1 of 1 people found this review helpful.

Mar 1, 2006 by Laura from Irvine, CA
Overall Rating: 10
Staff:[10] • Location:[10]

• The bed was very comfortable and loved the boat ride.
• Would like to see a pool table and foose ball table.

“The hotel was beautiful and clean. The beds were so comfortable. My daughter and I enjoyed the boat ride to Makados.”

Jul 19, 2005 by Brett from Tempe, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• beautiful property
• The room we were given was quite a trek from the lobby and restaurants!

“Wonderful place to stay and enjoy the summer heat!”

May 31, 2005 by Elizabeth from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very cool with a lot of amenities
• Too expensive

“This hotel is a very nice resort. Things are a little overpriced, like the buffet breakfast for almost $20.00, but it is to be expected at a place like this. Overall it was amazing.”

May 12, 2005 by Courtney from Playa Vista, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[4] • Location:[7]

• The room was a 5 minute walk from the lobby.

“This hotel is listed as "luxury resort," but does not live up to this title. The room was not clean. The TV remote did not work. The nearest elevator to our location was a 5 minute walk down 4 different hallways.”

Dec 8, 2004 by Janet K. from Aliso Viejo
Overall Rating: 9

“We had a beautiful view of the golf course and the bed was so comfortable we never wanted to leave.”