User Reviews for Palm Springs Riviera Resort

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Oct 28, 2009 by Catherine from Escondido,CA
Overall Rating: 4

• Great decor and atmosphere
• Lightbulbs were out in the room, frig did not work, a/c sounded like a plane landing.

“Our room was not maintained. fridge did not work, lightbulbs out, towels and coffee were not replaced each day.”

Oct 26, 2009 by Dean from Los Angeles,CA
Overall Rating: 8

• Staff seemed very relaxed and friendly, but also unintrusive
• Liked it all.

“This place is dreamy. You will drop some cash in the restaurant/bars. If you get a Priceline room here, it's top-notch for the money and the pools are beautiful. The location is still a short drive to the strip area of Palm Springs, but you still have to get in a car or cab it. Had a great stay here.”

Oct 23, 2009 by Mia from Huntington Beach,CA
Overall Rating: 9

• Very cool with a palm springs retro feel..
• Not only were the drinks pool side expensive $13. they weren't very good.. bad mojitos.

“Definitley recommend the hotel .. close almost walking distant to main strip of shops and spa casino..great pool (not good and expensive drinks $13.)but rooms are very well done.. sinks both times
I was there backed up..but over all a great hotel with palm springs feel..”

Jul 4, 2009 by Kristy from Hemet,CA
Overall Rating: 6

• Clean and friendly.
• The pool water was very dirty.

“I thought everyone was extremely nice. The hotel remodel looked nice, but was very confusing to navigate through the hotel. The pool was dirty and when we ordered a beer it was warm.”

Jun 9, 2009 by Rebbecca from Newport Beach,CA
Overall Rating: 10

• I love the overall atmosphere, upscale and fun.
• Pool chairs go fast and they can be hard to get. Pool staff could have been more attentive.

“I loved the hotel and can¿t wait to go back with someone special, but as well as with the girls for a spa weekend. The guests were very nice and overall the experience was great. Would recommend securing a spot at the main pool as soon as possible as the chairs go fast!”

May 21, 2009 by Frank from Huntington Park,CA
Overall Rating: 8

• The hotel.
• Pool side service. Worst service I have ever received.

“Great hotel. Should get better personnel who are maybe a little invested in their job and not just there between high school and college.”

May 13, 2009 by Susan from Gig Harbor,WA
Overall Rating: 10

• Old school retro, but new and modern.
  Amazing time.
• The first room they gave us did not meet our expectations, but they changed our room.

“I visited the Riviera on a girlfriends getaway trip. We loved this hotel. The pool area was amazing and that was where we spent the majority of our time. We even ordered pizza in and watched movies to enjoy our room. The bed was very comfortable and the pull out sofa was nice to have. Loved the bathtub and shower. Everything about our stay was top notch!”

May 13, 2009 by William from San Diego,CA
Overall Rating: 10

• The amazing pools and cabanas.

“Very nice hotel, great pools and location.”

May 8, 2009 by Sandy from San Diego,CA
Overall Rating: 0

“When we arrived the front desk staff was very friendly and helped recommend restaurants in the area. We were also shown a map of the hotel and told where we could park. There was only one elevator in that building and having parked where we were instructed, we had to trek down multiple hallways to first get to the elevator and then go all the way back to the other end to our room. Overall, the hotel was okay and the staff was nice, it seemed like all of their issues stemmed from a lack of thoroughness and not enough staff.”

May 8, 2009 by Paul from Las Vegas,NV
Overall Rating: 10

• Good location.

“Beautiful hotel and very friendly staff.”

Apr 19, 2009 by Esther from Fullerton,CA
Overall Rating: 3

• Location.
• $25 resort charge, poor customer service, and dirty facility.

“I would never go back to the Riviera again. First of all, the resort is only a resort from the front lobby. The hallways in the buildings are dirty, old, and smelly. Further more, the resort charge is ridiculous. My room's shower leaked and the tub was dirty. When I had called the front desk, they had moved me into a room with a clean shower but had no TV remote, toiletries, coffee cups, and dirty linens. When I had called the front office to let them know that my room had to be made and that all the amenities weren't there, they said, "Oh, okay". No replies of apologies, when to expect the room to be made, etc. So, needless to say, I was upset that I had to pay the ridiculous resort charge. I can't believe they call themselves a 4-star resort! Don't waste your time at the Riviera. I would never go back there again.”

Apr 13, 2009 by Marcus from Pomona,CA
Overall Rating: 4

• The hotel was very beautiful.
• Customer service.

“I was very upset with the customer service. They were not professional and when I had problems concerning the room there was no empathy and I felt like I was being rush off the phone. That really put a dent in my stay. If this did not occur. I will highly recommend this hotel. What makes a beautiful hotel with ugly customer service.”

Apr 12, 2009 by Vicki from Mashpee,MA
Overall Rating: 8

• Great pool.
• Hallways were
  too dark.

“Biggest complaint is that there was a $25 resort fee for the hotel.”

Apr 12, 2009 by Lisa from Pacific Grove,CA
Overall Rating: 8

• The decor.

“This was a beautiful hotel. The room was clean, though very nice. The staff was friendly and very close to downtown Palm Springs which was good for visiting Indian Canyon and shopping downtown Palm Springs or the outlets.”

Apr 12, 2009 by Andrew from Vancouver,Canada
Overall Rating: 8

• Loved the style and decor of this newly remodeled hotel.

“Definitely recommend this hotel for a romantic getaway. The rooms, lobby and pool area were very swanky and cool!”

Apr 11, 2009 by Marcy from New York,NY
Overall Rating: 3

• The hidden $25 per day resort fee. Under staffed and inexperienced.

“Very nice, beautiful pool, nice room, but under staffed and inexperienced. Lacking the 4 star service.”

Apr 10, 2009 by Matthew from Riverside,CA
Overall Rating: 1

• The location, decor.
• Dirty, plumbing issues, slow staff, worst experience in several years.

“This was my worst experience in several years. I logged roughly 260,000 air miles last year and thus stayed in several hotels and this is by far the worst hotel in any star category I have stayed at. The bags of trash in the hallways that stayed their for over six hours (until I complained) The vomit in the hall way that was still not cleaned up upon our check out. The sink that did not drain. The water being turned off until 9am did cause issues with being able to brush your teeth and even use the toilet. Clearly they could not handle any event. The excuse I received when I placed a call to him personally was that they had a big event the day before and I was coming in at the tail end of it. As though events were something new for this hotel staff. Absolutely stupid. I guess someone should only book this hotel when they are empty. Not sure if the service would be any better then either. The big rub is that this is a supposed 4 star hotel. Maybe in a third world country!”

Apr 7, 2009 by Robert and Carol Kin from Louisville,KY
Overall Rating: 10

• Quiet, clean and
  full service resort.
• A
  bit upscale and alternative for our taste.

“Fun, alternative lifestyle friendly, clean, relaxing and yet exciting. Atmosphere-retro look, right out of the sixties-very Las Vegas-ish.”

Apr 2, 2009 by Judie from Lakeside,CA
Overall Rating: 9

• Clean, fun decor, and comfortable.
• Crowded pool area.

“This hotel is unique, fun, and very appealing!”

Mar 30, 2009 by Ann from Casa Grande,AZ
Overall Rating: 6

• Attractive and comfortable room.

“Very attractive room, reasonably clean and comfortable bed.”

Mar 29, 2009 by Mike from Long Beach,CA
Overall Rating: 3

• Extra comfortable bed.
• Did not respond to fix TV and broken door on wet bar.

“The service and response to problems by this hotel. Response time to fix broken TV and door falling off hinges was more than one and a half hours - and after two calls and a walk to the front desk!”

Mar 27, 2009 by Joe from Chula Vista,CA
Overall Rating: 7

• Cool retro look and
  great street appeal.
• Had an old feel, felt dirty, not much attention to detail and
  staff not helpful.

“This hotel did not impress, not much attention to detail, the community areas seemed dirty, rooms were clean but again not much attention to details, dust build up in the cracks of the carpet and wall, bathroom mirrors were streaked, no tiolet paper. The complimentry sundries were leaking and the bottles were sticky, the rooms are spread out throughout the property and it was a long haul to our room and
we were not offered help to the room and we struggled getting our luggage to the room because of the numerous doors to open, rolling luggage had to go down stairs to get to the main floor to our room. Service was not impressive. Was a cool hotel but again falls short of quality and service.”

Mar 26, 2009 by Wayne from Pomona,CA
Overall Rating: 9

• Beautiful room and amenities.
• $25/night resort fee.

“The room was great, but there was a $25/night resort fee.”

Mar 25, 2009 by Connie from San Francisco,CA
Overall Rating: 4

“The location is odd because there are a bunch of closed businesses nearby and only one or two restaurants within walking distance.”

Mar 24, 2009 by Lea from Tucson,AZ
Overall Rating: 5

• Amazing reception/lobby.
• A lot of rooms had a view of a car park, which in our case was noisy when we went on to the balcony.

“It is a cool reminiscent hotel of the latter movie star days. We had trouble finding a bed by the pool as there isn’t a whole lot of room, but worthwhile once we did!”

Mar 24, 2009 by Jan from Harrison Township,MI
Overall Rating: 9

• Main pool area was beautiful - rooms were
  clean and nicely decorated.
• Doors on bathroom in room - had to get used to modern furniture in front area of resort.

“I was unsure of the overall modern decor, however, I did get used to that and enjoyed it - I did get the era gone by feeling at the resort. I thought the main pool area was absolutely beautiful and the views of the mountains were really great. The room was very nicely appointed however, it would have been nice to have a door wall go to directly outside - beds were awesomely comfortable. One downside was that we were put in the absolutely back of the resort and I feel we could have been put in a room closer to the main pool and buildings.”

Mar 17, 2009 by Jay from Vista,CA
Overall Rating: 6

• Beautiful pools/grounds.
• $25 resort fee.

“Small room with trendy 50's-ish decor. Did not appeal to me. Nice, modern fitness equipment. Loved the fire pits by the pool. Resort imposes $25 resort fee a little steep. Air conditioning unit in room turned on and off relentlessly all night.”

Mar 11, 2009 by Alison from Venice,CA
Overall Rating: 6

• Interesting grounds and architecture. Good service.
• The $25/day unmentioned resort fee charged upon checking out. The Las Vegas like pool scene.

“This hotel is good and bad. On the plus side is the interesting grounds, pool scene, and architecture. Helpful staff. However our first room was so unbelievably lousy. The entrance to the pool was next to it (loud slamming doors) and passed right in front of the ugly window. It looked like a decorated Motel 6 room, actually. New room with a balcony and ended up with pretty much the same room, up a floor with a balcony, and, guess what? A broken window. If we had stayed in this room (if the window hadn't been broken) we would still have been disappointed. We were moved this time to quite a nice 2 roomed suite with a lovely bathroom, so it's hard to be too critical. This third room (we received an hour after we arrived) was quality, then, upon checking out we were charged $25/ day resort fee! All in all, I wanted to like this place - good food (a tad overpriced), fun grounds/scene, helpful, friendly staff. I can't truly feel positive or recommend this hotel.”

Mar 11, 2009 by Frank from San Diego,CA
Overall Rating: 9

• Very clean with friendly staff.
• The sofa bed was terrible.

“The hotel is nicely laid out. Alot of bling in the lobby and rooms. Many mirrors, crystal and glitz.”

Mar 8, 2009 by Ruth from Gladstone,OR
Overall Rating: 8

• Clean and newly remodled.
• No choice about valet parking.

“It extra fees were not clear to me until we checked out. We still received a great value, but would have appreciated knowing about the valet parking and resort fees upfront. Overall, it was a good experience.”

Feb 25, 2009 by Rick from Garden Grove,CA
Overall Rating: 10

• Very freindly personnel at all times.

“The staff were freindly, cooperative, always looking out for guests needs. The property was very relaxing, comfort was excellent. All around great time. The pool was primo and heated. Overall all the comforts of home without being at home.”

Jan 26, 2009 by from Houston,TX
Overall Rating: 10

• The room was nice and spacious.
• Parking & resort fees total $35 a day.

“I was not told about the resort fee of $19 per day as well as parking fee of $16 a day.”

Jan 22, 2009 by Mona Lisa from Hemet,CA
Overall Rating: 9

• The beautiful pool and fire pits.
• The service of the pool. Took to long to check on drinks.

“We will visit again.”

Jan 20, 2009 by Armando from Monrovia,CA
Overall Rating: 9

• Hotel has great decor, fun atmosphere, very electric.
• Valet parking 16.00. Resort fee 19.00.

“Hotel is conveniently located, short drive to downtown. Decor is very eclectic and sheik. Negative part of this hotel is that they do not offer self parking (valet 19.00) and they automatically charge 19.00 resort fee. They do not tell you about the fee until checkout.”

Dec 31, 2008 by Jeff from San Marcos,CA
Overall Rating: 9

• Attractive pool area, scenic views, nicely decorated..
• $19 a day resort fee.

“The Riviera Resort has lots of nostalgia with a hip attitude. The facility reopened in Oct. 2008 after extensive renovations. The place is beautiful but not well suited for families with young kids. A great get-away destination.”

Dec 8, 2008 by Heather from Los Altos,CA
Overall Rating: 7

• Decor is amazing.
• Ridiculous required valet parking, staff was friendly but uninformed, misinformed, and/or useless.

“Property just opened so still has a few wrinkles to iron out. Beautiful decor. Staff was
friendly but not useful.”

Dec 3, 2008 by Henrik from Corona Del Mar,CA
Overall Rating: 6

• The hotel was beautyful and good service with chic layout.
• No AC and hot water.

“Again, very fancy hotel with newly renovated rooms and facilities. Nice pool and we had a great breakfast in the morning. Very chic. When we checked out and let the receptionist know about the a\c and hot water issues, she responed poor you, which doesn't really help.”

Nov 19, 2008 by Holly from Covina,CA
Overall Rating: 10

• Great atmosphere.
• Slow service at the restaurant.

“The atmosphere was very upscale but relaxing. The pool area was fantastic. Fire pits added to the ambiance. The staff was very friendly and helpful. The hotel and grounds were immaculate. Overall, very nice stay and would definitely recommend it.”

Oct 21, 2008 by CJG
Overall Rating: 9

• Facny, Comfortable
• Too many people helping. A little stifling.

“Parking is $12. Only valet is available.”

Jun 1, 2006 by Valerie from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice workout room and pool area.
• Elevators were too far from most of the rooms. Inadequate parking. Should have 2 queen beds not doubles.

“Recommend a continental type breakfast. Overall this is a pretty good hotel.”

May 17, 2006 by Justin from Anaheim, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Staff.
• Too many teenagers drinking and smoking drugs around my kids.

“Great staff!.”

May 11, 2006 by Monalisa from National City, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• I liked that they had a cafe that served starbucks coffee.
• I did not like that they were not fully staffed. The exercise room was at least 100 degrees and I couldn't work out. No staff by pool serving drinks.

“I did not like this hotel. I know they are closing down late this month, but I didn't know that until after I already had the room. I called to ask if they were going to be fully staffed and they said yes, but for being a busy season, the staff looked low. Nobody by the pool area except 2 people, during the day we were told to move to the other side of the pool because of some event, the golf course was not taken care of very well, and the exercise room was with no air conditioning, and with temps of 90 outdoors it felt like over 100 degrees indoors. I was disappointed by my stay at this hotel. It did not feel like I stayed at a resort, felt like an over sized Holiday Inn.”

May 9, 2006 by Joyce from Valencia, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Clean.
• Long wait for wireless to work.

“It is closing and should.”

Apr 27, 2006 by Richard from Manhattan Beach, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Nothing
• Bathroom was not cleaned during our stay. Room Service was canceled without our knowledge.

“This is not quality hotel. As stated above the bathroom was not clean to begin with and was not cleaned during our stay. The rooms are noisy from the corridor and the nearby road.”

Apr 26, 2006 by Gary from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the pool, the king-sized bed and friendly atmosphere.
• There are not enough spaces for parking.

“This is the second time that I've been to this hotel, and I've enjoyed my stay on both occasions. My room was spacious and the area surrounding it was quiet. There is a big pool area and the poolside barbecue was a nice touch. The service was very good.”

Apr 26, 2006 by Francie from La Canada, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[3]

• Location, and continental breakfast.
• Age, decor, no extra pillows, got stuck with extra charge and smoky smelling room.

“Your pricing doesn't include an option for additional guests, like my children. When I called the hotel directly they pounced on the opportunity to basically negate any savings that I had gotten from your site. I had already paid you and so I was locked in and they knew it. I think the whole thing was a bit of a come on. ”

Apr 24, 2006 by Charles from Chula Vista, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The swimming pool and outside space.
• The lady that gives the towels.

“The price I paid was $10 higher than the price they hotel offered directly.”

Apr 24, 2006 by Julie from Grosse Pointe Woods, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Large resort, large pool, spa, tennis courts and clean.
• The decor is rather dark. Area around hotel not my favorite.

“Location very close to downtown Palm Springs. Other hotels around this one are not as nice. Hotel is clean. Restaurant is very good. They have an onsite Starbucks! Pool and spas kept up well. My building was farthest from the main building. I prefer to be close to the lobby especially when traveling with children. I would definitely try to stay there again. Price was great on for quality. Highly recommended.”

Apr 19, 2006 by Michael from Encinitas, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[8]

• Nice pool.
• Shower had mole. Room was small.

“Very small, mole in shower. I spent $105 plus service fees that really was worse than a $65 Best Western.”

0 of 1 people found this review helpful.

Mar 30, 2006 by David from Downey, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Balconies with a view.
• They did not have any rooms with balconies.

“I had to pay an extra $8 as a property-use fee. ”