User Reviews for Holiday Inn San Diego-National City

Research User Reviews for Holiday Inn San Diego-National City (1-20 of 50)

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Nov 19, 2009 by Ron from Calabasas,CA
Overall Rating: 3

• Nice location, friendly staff.
• My room was very hot, AC did not work.

“The room was clean and nice. However the AC in my room did not work and it was very hot and muggy inside. My sink faucet also constantly leaked, and the sink was open to the bedroom area not in the bathroom. The manager offered to give me a full refund of my stay. I was refunded 1 night, but I am owed a refund for the second night, and that still has not been resolved. The staff at the hotel was excellent and really tried to help me. The offered to refund my full stay.”

Aug 28, 2008 by Eric J. from Hollywood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice room and comfortable bed.
• Don't care too much for high balconies overlooking streets.

“I was very pleased with this hotel and hope to stay there again. It was very nice, neat and the bed was very comfortable. I had a blast there!”

Aug 19, 2008 by Denise from Grand Prairie, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• 1st room on 4th floor unacceptable, dirty carpets, sagging bedding, mold-horrible!

“After much complaining I was moved to 8th floor where the room was acceptable. It was ascertained that the lower floors of hotel were not remodeled however the higher floors were.”

Aug 19, 2008 by Cliff from Hemet, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[5]

• Lovely room, nice pool.
• Location, rough neighborhood.

“Liked it, nice room, bad area. Close to freeway.”

Aug 14, 2008 by Christen from Virginia Beach, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The bed was nice.
• The noise from the street.

“Very centrally located, upscale and comfy.”

Aug 13, 2008 by Linda from Ventura, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Had a nice pool area.
• No quilts on the bed. Weird.

“It was OK for the price. There were no quilts on the bed, but they brought us blankets. The room was a bit musty. The lobby and reception area was nice and the employees were helpful.”

Jun 28, 2008 by Tamarra from Menlo Park, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[8]

• Location to highway.
• The receptionist had a condescending attitude and was not helpful in meeting our needs. We had to call for a manager to get help.

“First room we got was not clean and was smelly. We asked for a room with 2 beds and was told they didn't have any. We found out later that was incorrect. The rooms were dark and dingy with spots all over the carpets, trash was under the bed. I would not recommend this hotel to anyone. I wish we had of waited until we got to town before we got a room. We would have had a better experience at motel six for less money.”

Jun 2, 2008 by Rob from Paso Robles, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Expectations exceeded with a spacious room, small fridge, + micro. Also nice was the comp. water and cookies at night.
• Very loud freeway noise outside the room. Could be a little cleaner. AC worked marginally. Hate to be there when it's really hot.

“Friendly people at desk and restaurant. Close freeway access. Can see some navy ships and harbor activities from the upper rooms. The ambiance was not on the same level as this hotels great convenience.”

May 16, 2008 by Risa from Vancouver, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very convenient location.

“Overall, our stay in this hotel was a good experience. We stayed there in early May, and the weather was warm, and so was the room. Our first room didn't have a working A/C, so we changed rooms. The second one worked, but not very well. I would advise that you not stay here during the summer, as I'm sure it would be unbearable. I walked around the entire hotel on the top floor, and there is no bay view. Also, this should be called a motel, rather than a hotel - the rooms open to the outdoors. The staff was friendly, though, and very accommodating. They were nice enough to mail a small personal item to our home when we accidentally left it in the room after our visit.”

May 16, 2008 by Bill from Hanford, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room service.
• No complaints.

“Great location. Easy access to freeway. Great view of the nearby ships. Room service prices were comparable to what you would pay at Dennys; it was fast, good food. Family was very happy.”

May 9, 2008 by Jim from Brown Summit, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice room with ocean view from 3 miles away.
• Hot tub did not work for 10 days.

“Good value for the room and location.”

May 8, 2008 by Dmitriy
Overall Rating: 10

• It is clean, convenient location, nice staff.

“Great place to stay, great location, very clean, free internet connection.”

Mar 31, 2008 by Allan from Glendale, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Staff.
• Windy.

“Great but rooms all open to outside so can be windy.”

Mar 27, 2008 by Steve from Placentia, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Staff attentive and helpful.
• Doors facing to outside railings-not safe feeling for families with young children.

“The rooms are adequate but not especially exciting. The rooms are a little on the small side and the TVs did not work that great. While having the door facing to an outside railing not a safe feeling for one with small children on the plus side having a small refrigerator and microwave in the room was a big help. Ate breakfast in the hotel restaurant, was pleasantly surprised at somewhat reasonable prices and pretty good food.”

Mar 26, 2008 by Marilou from Elmwood Park, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Close to highway, had fridge & microwave, shuttle service.
• Noise from highway, one elevator only (other broken for whole week), front desk doesn't always answer.

“It was nice to have the fridge and microwave, and the shuttle service was nice. The hotel was close to the highway entrance but the highway was noisy. The location did not look safe. They never fixed one of the elevators. It was often crowded with just one elevator since housekeeping and guests were using the same elevator that sometimes you cannot get in.”

Mar 19, 2008 by Bill from Slc, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, friendly, good security.
• Was not the best neighborhood.

“The area was kind of run down, but the hotel was nice and plenty of security. Took care of special needs. Easy access to the freeway.”

Mar 18, 2008 by Jose from Elk Grove, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• Close to freeway so I could exit out of there quick.
• Felt and looked unsafe.

“Rooms were old and dirty, you could hear everything from cars driving by to people walking by in the street. I would not recommend this place to anyone.”

Feb 27, 2008 by George from Titusville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Close to Downtown; good parking.
• Elevators were out one day - walk 8 stories.

“Very nice Holiday Inn. Staff friendly. Good Parking. Close to Downtown San Diego. Great Price.”

Feb 22, 2008 by Henry from Santa Monica, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[3]

• Nationally recognized chain.
• It was way over rated.

“The hotel lobby and bar area were very nice, clean and updated. The rooms however were old, antiquated, needs an update.”

Dec 18, 2007 by Michael from Brentwood, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Basic room nothing more.
• Heat didn't work in my room fan very loud.

“Hotel is a clean basic place to stay. The graveyard guy was not that customer focus.”

Dec 4, 2007 by Robin from Hemet, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• The room was nice and clean.
• It rained that night and the building had leaks and buckets and the fire alarm was going off all night.

“We arrived and observed the excellent customer service that the person before us was receiving from the hotel clerk. When it became our turn, the level of her attitude changed and the customer service was entirely different. I expected one king bed as I requested. When I called from the room, the same clerk that checked us in was less than friendly and warm. It was very matter of fact and a take it or leave it situation. I asked for a room change and she told me they were full. We called the hotel right after from our cell and we were told there was availability. Oh yeah, the Holiday Inn also charged me $50 for incidentals, when they said they were just putting a hold on and when I check out told me it was released. I called the hotel yesterday and left a voice mail. I've yet to hear back from them for the credit. It was a less than pleasant experience overall to say the least.”

Nov 28, 2007 by Jenalyn from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• More than what we expected. Had refrigerator and microwave in room.
• Charging for replacement of blankets due to accidental bleeding. Also kept having to get key card programmed because it wouldn't work all the time.

“The hotel staff was nice and helpful.”

Nov 4, 2007 by Linda from Cluny, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• The staff was very friendly.
• Internet not working and no pets allowed.

“Looks old and dated on the outside and is not in a. Great area for tourists. However, It meets the requirements for a 2 star hotel easily and the staff is well trained and helpful. It is not too far from the border for those en route to Mexico.”

Oct 21, 2007 by Wendy from Cypress, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• There wasn't much I liked the room smelled of smoke. The beds were hard; the service staff was very unfriendly.
• The staff noticed us when we walked in they took 20 min to help us and there was no line. The room smelled like smoke. The location around was poor.

“I would never stay there again. I will pay a little more and stay closer to my location for more comfort and a clean smelling room with a nicer staff.”

Oct 18, 2007 by Sonia from Bakersfield, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Was ok, they try to help you.
• The sink was no work properly.

“Was ok.”

Sep 27, 2007 by Dave from Yorba Linda, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[5]

• Clean rooms and comfortable beds.
• No fan in bathroom.

“Hotel staff was very nice. Check in was quick. Hotel is near freeway and trolley station, but the surrounding area is not the safest feeling. We went there so go to a padres game. Because of close distance of trolley station it was a breeze to get to the game.”

Sep 1, 2007 by Michael from Arcata, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[1]

• Not much.
• Location.

“The hotel is in the beginning stages of being run down. Restaurant and lounge are not very good, but the staff is friendly.”

Aug 30, 2007 by Nicole
Overall Rating: 10

• The restaurant was wonderful. Such a nice bartender and comfortable for solo diners.

“This is one of the nicest Holiday Inns I have ever stayed in. The restaurant/bar is wonderful, I ordered something to go and the bartender brought me a glass of water and chips with salsa while I waited. I am pretty sure my sheets were changed every day, they always looked fresh when I came back to the room. The neighborhood is less than lovely, but I think the hotel is very safe and I would definitely stay here again.”

Aug 28, 2007 by Weining from Sammamish, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Cute, clean, and nice.
• Water was licked on the countertop, and from the ceiling.

“It is good for two or less person, but not for 3 or more.”

Aug 20, 2007 by Jesse from Indio, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The staff was friendly, check in was a breeze, my room had a nice view.
• There was not an ice machine on every floor, had to go up or down one floor for ice.

“My room was clean and quite, check in and out was a breeze, parking was no problem. Stayed only one night, but I would stay there again.”

Jul 16, 2007 by Marc from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Beautiful location.
• Nothing really met my expectations.

“Great hotel, fantastic location and views from outside the rooms.”

Jul 12, 2007 by Robert from Providence, UT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent freeway on/off availability.
• The a/c did not work very well.

“Fairly nice hotel, excellent location for freeway access, staff was friendly & accommodating, however, the a/c in the room didn't work very well.”

Jul 3, 2007 by Ian from San Clemente, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[2]

• The late check out time.
• The location, the broken elevator, cleanness of the hotel.

“It was ok but there were a lot of over all building problems. It wasn't a very attractive room of facility. It is way over priced.”

Jun 27, 2007 by Edward from Wagram, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Helpfulness of staff.
• Air conditioning system - very noisy.

“We had some problems which the staff dealt with fairly well. The noisy air conditioning made it hard to sleep at night. They were repainting the parking lot which made parking a little tricky. The dining room was nice with outstanding service. We did not use recreational facilities.”

Jun 21, 2007 by Joyce from Atwater, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[5]

• TV didn't work 2 days, maintenance man had to climb in window to unlock hotel door.

“Clean, but not in a good area of town.”

Jun 13, 2007 by Donna from Cranston, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Provided a free shuttle to the San Diego Marathon to the start for the runners at 5AM.
• The location, but the hotel is nice.

“Very accommodating to our needs. A very nice restaurant. Clean but older. The surrounding area is an older neighborhood.”

Jun 2, 2007 by Mo Z. from Las Vegas, NV
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[3]

• Close to the market.
• Food was not good at all.

“The room was not clean. Was not what we were expecting.”

May 30, 2007 by Carol -. from Visalia, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[2]

• We were visiting our son and it was close to him.
• Extremely noisy (road noise), generally unattractive, bad location.

“If I received this hotel, I would be very disappointed. And I would be careful not to include National City/Chula Vista in the San Diego areas. The hotel was very unattractive exteriorly, extremely noisy (road noise), and in a questionable area as to safety.”

Feb 21, 2007 by Emily from Provo, UT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• View from the room.

“This was great. It was really close to San Diego, perfect distance. Would definitely recommend.”

Sep 7, 2006 by Adriana from El Sobrante, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• They charge my credit card again in the hotel, please clarify the situation.
• They said that my credit card was declined.

“The hotel clerk said that the credit card was declined and charged me again, when I arrived home I got the credit card statement and was charged by your company, so I am waiting for the new statement and see If I have to dispute or not the charge. so far this was the only inconvenience.”

Sep 5, 2006 by Chris from Santa Maria, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Hard-working gracious staff.
• Outside hallways are creepy. Created a fear of heights.

“This Holiday Inn is okay overall. The staff is hard-working and gracious. The underground parking is convenient. It is close to the highway. But the hotel is charm less. Worse yet, there are outside hallways on balconies that wrap around the building. Walking on them gave me the creeps.”

Aug 19, 2006 by Kevin from Lilburn, GA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[6]

• Staff was very helpful and nice.
• The hotel's surroundings were a little sketchy.

“Good place to stay for a decent price.”

Aug 17, 2006 by Mary from Port Hueneme, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice staff.
• Dining/bar limited hours.

“Very nice accommodations, in a possibly less than optimal part of town. Good price and very nice staff.”

0 of 1 people found this review helpful.

Aug 15, 2006 by Patricia from Paradise, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[2]

• The front desk staff was wonderful and accommodating. The dining staff was friendly and apologetic.
• We had 2 breakfasts in the dining room. The coffee and food were terrible.

“This is a l960's hotel with little updates in an area that is declining rapidly. I did not feel safe. This 10 story hotel is not for someone with vertigo. All the rooms are reached by a central elevator to an H shaped 6 ft. wide exterior balcony with a 3 ft. open metal railings. It is very windy and exposed. Even hugging the walls does not help. Get a room close to the elevators. I had egg shells in my scrambled eggs and some black and rotten potatoes in the home fries. The coffee was terrible. The toast two mornings in a row ranged from uncooked to burnt. The staff cannot compensate for the declining building and filth down to the empty beer cans floating in the pool. I would not recommend this hotel.”

Aug 8, 2006 by Nicole from Clovis, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[3]

• Food was ok.
• Not maintained well and didn't feel safe.

“The shower head leaked, the air conditioner leaked, The room didn't feel clean. I had to go to the sixth floor to find ice. I had an incident and needed poison controls number. The front desk couldn't get it and for warded me to the nearest hospital which I got charged for the call from the hotel. It was not in a very good part of town. It took forever to check me out.”

Aug 7, 2006 by Anthony from West Jordan, UT
Overall Rating: 1
Cleanliness:[1] • Location:[1]

• Nothing.
• No communication would not recommend.

“The rooms were filthy, the housekeeping needs to do a better job 1st room was filthy, 2nd room had a wet carpet and smelled plus a broken lamp, 3rd had a pubic hair on towel. The final was just ok.”

Jul 6, 2006 by Latifu from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quiet.
• the thermostat was not adjustable and it took the room a long time to cool off

“Nice and clean older hotel needing new carpet and upholstery. Friendly staff and guests. Provided a welcome package of much needed water and snacks. I felt very comfortable there and would definitely return.”

Jul 6, 2006 by Tabitha from Mesa, AZ
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[4]

• Right off the freeway.
• Bad part of town.

“The ac in this hotel was so loud. To carry a conversation you had to turn it off, otherwise shout over it. The night we arrived they weren't sure if there was a room for us.”

May 31, 2006 by Frank from Ontario, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very close to downtown and beaches and just about everything else.
• Had some pretty loud A/C fans blowing in front of the hotel.

“The hotel was better than I expected for the price, location was very good, the freeway entrances where right in front of the hotel, everything in the room worked and it was clean, the beds where comfortable and overall acceptable.”

Mar 29, 2006 by Patricia from Newbury Park, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• They did not save my reservation because I got in very late. Even when I called they assured me they would have a room for me. 3 people for king bed.

“The hotel was ok, however I called and told them I would be in very late. Instead of two doubles for 3 people we were given a choice of a king smoking room or a king non smoking. Also not happy because I was charged $16 more a night than the hotel rate!”